Community Resources

Hi ! When I was asked for my subscription's renewal, I received the invoice with the coupon but not how to use it. The result is that I was charged without the reduction. It should be far more explicit on the mail on how to use the coupon ! Then I spent hours trying to send a message to a billing service but apparently there's none so I sent a message to the commercial service. Now I lost 56 € unless Zoom pays me back ! I'm furious and I just canceled my subscription for next year ! Best regards to everybody from France !

I just saw a carge of 130,42 € and 0,90€ in my personal credit card but I didn't subscribe any plan (I have a base one).Did it ever happen? Does it can be a scam?

Hi, My account expired in July and i then decided to choose a monthly pro plan, now that i try to cancel my annual subscription it says I have unpaid dues and when I checked the invoice history there is a invoice from July 2023 to July 2024. However i was able to continue using zoom through the month of august, i can pay the monthly charges but not the annual charges.How do i go about this? Pease advise

There is a man here on zoom pretending to be a Hiring Manager for Oxley Holdings offering employment his name is Richard Lewis email *********** he tried scamming me for $500 dollars said it was for equipment and I still see him on zoom he just sits on zoom all day trying to scam as many people as possible.someone needs to do something he makes you think you get hired then asks for your debit card offers to put money on it after he asks you to send money

I was paying 15.95 for Zoom Pro. This included Whiteboard, which I don't use. My contract still says 15.95, but I am being charged extra for Whiteboard. I cannot figure how to change this.  

I tried to renew my subscription "Zoom OnePro", but it would not proceed to payment unless I choose 2 users?Why is that?? 

How can I delete my Zoom-community account? I want to delete my Zoom-community profile. I do not want to delete my entire Zoom account, just the community profile attached to it. There seems to be no option for this, so where can I delete this?

Hi everyone! How do you restore the license of a user? We have a PRO account and even the owner role now can't change it from basic to licensed. We were able to do it before though. Thank you in advance for any help you can give!

Hello I recently bought a new PC (Windows 11). I have a couple of 'old' hard drives, one being from an earlier computer that "died". I never backed anything up, as I don't know how. I heard that it could be possible to get the information off the hard-drive and put it on the new computer. I know nothing about computers. I can send an email and print a document and scan a photo, but not much more than that. A friend of mine, who is a computer genius took the hard drives and transferred all the documents and photos onto an external hard drive. When I plugged this into my computer and tried to look at the photos with Picasa, over 5000 images went whizzing by, but I did not see the images -- they just showed what looked like the Golden Gate Bridge. So I stopped the download, as it seemed it would never end. I asked my friend about it. He said I should download Zoom, so he could talk to me and show me what to do. When I tried to create an account, using my email address, Zoom told me I alre

I can get into my account, but it wants your old password, and I do not remember it. There is not a spot to send a link to your email so you can reset to a new password. I have a meeting to attend tomorrow and I have NOT received a link to join the meeting or an email. I have registered 6 times, and still no email.

Hi! I am trying to pay as there is a warning every time I start a meeting and when I try to pay it just appears as they cannot do it at the moment , as an error occurring . I ´ve already given an alternative credit card number as support for the payment and it´s not happening! since yesterday.

dear sir / mam I cleared my past due .. I have no pending.. but my plan is not upgraded to pro level..it still in basic... I paid 15576 for annual period.. but my account is not upgraded..please help me 

I am so confused. I pay for a Zoom Plan. I need to add two more lincences for one month, so I pay for the one month upgrade. They told me that they will charge me if I didnt cancel the upgrade beofre the month finished. I did it. And now they are telling me that I have a basic plan. I payed for the whole year on April, but I just wanted to cancel the other 2 licences that I bought. 

On August 16, 2023 my zoom subscription ended and I no longer renewed it. I canceled my subscription through your page, but ZOOM sends me an invoice for an account that no longer exists and for a service that I no longer have. Also, there seems to be no way to communicate with them. It seems to me that it is abuse and harassment. Please, stop insisting by sending me collection emails that do not correspond to me.  Please Zoom team, the details of the subscription I canceled will be provided to the Zoom team once they contact me.

Hi, everyone!  Once I paid for Zoom subscriptions of my several employees using my visa card. Later they all said that they cancelled their monthly subscription, but still Zoom charges my card around $16 a month. I cannot find out which Zoom account is my card linked to. Is there a way to find it out?Thanks in advance!

The help function says to go to Billing or contact Sales, both of which are blocked by the system. To whom do I complain about Zoom's negative consumer practices?Is there a billing phone number I can call and sit on hold for an hour?Please help! 

 It seems there is a bug on assigning licences, I have one available but I cant assign it

I have researched how to do this, but the associated domains tab is not in my account profile - I have a pro account. Please help

I have used Zoom Pro ($149/year) with one license since start of pandemic two years ago. Has overall worked better for me than 4 other platforms (at least for patients waiting to be let into the exam room from waiting room). I have not seen a comparison of my plan to the Small Clinic Office plan ($14.99 per month) and do not know if it is worth paying more for the supposed benefits of an industry-specific license. Sales support wasted 10 minutes not even understanding the simple question i asked. They kept asking me if i wanted a seocnd license.... Is anyone using the aforementioned plan and does it seem worth it? wished for benefits:identification as healthcare industry,ability to have ancillary staff admit patients and do a basic interview before physician gets involved.Ability to send invites to phones not email at a reasonable cost. Currently use TextMagic to do this but not integrated.integrated recordings saved in EMR if desired. Other benefits I have not yet considered but

(pt-br) Eu gravei algumas aulas na nuvem para exibir através do acesso em um ebook, mas acabei esquecendo de pagar. Eu quero saber se eu pagar pelo serviço, eu teria acesso aos vídeos? (eng) I have some videos in the cloud, but I forgot and I didn't pay the bill. I wanna know, if I pay, I will have access to the videos?

Zoom Video Communications Settlement - Claim Your Settlement PaymentI got this email. is this real?

I have a basic (free) subscription and want to delete the account. After clicking "Delete account" i am asked to put in a verification code, which i DO NOT have. (see attached screenshot)I am the admin and only user of this account.What to do ???

Hello everyone,   We are a company that needs to create user accounts for our employees. My question is the following: Is it possible to create those accounts using a single email address or is a unique username necessary? We don't have corporate email addresses for all our employees, so it would be more convenient to manage everything using a single email address.   Thanks.

No indican que la suscripción es AUTORENOVABLE, ya que adquirí el Servicio por un mes, y resulta que sin PREVIO CONSENTIMIENTO siguen descontando y renovando un SERVICIO QUE YA NO DESEO. En tal sentido, siendo HOY que se volvió ACTIVAR y NO HABIENDO HECHO USO DEL MISMO, solicito el Reembolso del dinero cobrado SIN AUTORIZACIÓN.

How many licensed users are allowed on each plan (Basic, pro, Business)