Community Resources

Anyone have a phone number for Billing??? I can't get any help from chat

zoom does say were as an administrator of your account you can update to latest version????? great!!!!!

Hi, I want to postpone the billing date of the plan but don't want to cancel it though because I'm afraid I will lose all the meetings and others things. What can I do? 

  “Knowledge is power. Community is strength.” 💙   You've brought the energy, the likes, the top-notch replies, and the genius solutions. The community is greater because of each of you! 👏👏   Hold onto your virtual seats because we’re about to drop some mind-blowing stats from the past two years:   👋 275,000+ community members 📝 112,000+ posts  ✅ 4,500+ accepted solutions 🔍 2.6M solution views 📈 23.7M page views   Our community clearly has a lot to celebrate! Big thanks to all of you, and get ready because we're excited for another incredible year ahead! 🎉🚀   Don’t be shy, share one thing that you love about the Zoom Community in the replies below👇

I'm solo account owner and have no admin users attached to my account. If I want to change some certain settings I get a message that says I need to contact the admin manager. However, that's me! How do I resolve so that I can change settings?

 What do i do here? i have tried entering the seeing numbers/letters, i have tried entering the hearing numbers, i have tried entering both at one after the other and i have tried entering them with each character switching from the image to the audio, nothing seems to work

Can someone please tell me what this progress bar means in the Home menu?  

I have been using the Zoom app on my personal device just fine for the past two years. I only have one user (Myself) on the desktop. I use zoom to access meetings for my Coding Bootcamp and my online courses at my university. It refuses to allow me to join via the desktop app for the past couple of weeks and will only allow me to join in the browser (which has been also been giving me issues). It states "You must update to the latest version of Zoom to join this meeting. Contact your IT admin to update. Join this meeting from your browser". After uninstalling it and reinstalling it, its only bringing my computer to version 5.12.2. If I run the installer as Administrator and sign in via google it states "Your app version needs to be 5.12.2 or higher to sign in. Please contact you IT team to update your app".    Keep  in mind I have uninstalled and reinstalled on both the browser and the Microsoft store on the computer as a second resort. I do not have the funds to afford

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Hello,  one of our colleagues has a zoom subscription, not sure if it is a free or upgraded - but she can only have 100 attend her seminars - is there a way to add a large meeting add-on for a few meetings?  or does it have to be a full subscription?   Thank you in advance.

I am unable to process payments through PayPal. There doesn't seem to be an error, but the option itself only allows for Google Pay and card registration. Has PayPal been removed as a supported payment method by zoom?  

I purchased the webinar service on my account for one month, but the webinar function was not available in the background of my account and the corresponding webinar interface could not be opened

I need to change my email address as it is no longer operable. When I try to log into Zoom, it sends a code to me my old email address. How do I change my email address? Thanks. 

System requires update to new version but requires me to see my system admin.  This is a personal PC.  What now?

Why can I not sign it to my PAID Zoom account due to me not having 5.12.2 app?

Our company invited 2 users to licensed account twice but they didn't receive any invitation email.

I am on a Zoom free account.  I do not participate in enough Zoom meetings to justify $15/month. I did as advised earlier, and re-loaded Zoom's software, and unplugged the speakers and re-plugged the speakers back in.  Then I went on a Zoom meeting and my speakers didn't work.  Very embarrassing.  The meeting host did not provide a call in number.  I was one of 5 participants. I have time today to try to fix this.  I tried to get help by calling 1.888.799.9666, but unfortunately, my account codes (Meeting ID and Host Key) are unrecognizable to Zoom's phone system.    If a free account cannot receive phone support - how can a community forum resolve issues on an account that is not recognized by Zoom's systems? The voicemail prompts only say that Zoom's system cannot find my Meeting ID and Host Keys when I am staring right at them on the screen.  So I can't figure out how to get to a screen to test my speaker's p

I need to register an account through my job. Galencollege. How can i do that?

Hello, I upgraded to the pro plan, already paid but my acccount is still on the basic... ¿Do you know how to solve it or how to contact the zoom support team? Thanks

I upgraded from basic to allow for meeting to exceed 40 mins, but my account still says basic. under current plans it says:You have a pending subscription request and Zoom is collecting Payment. Once received, you will be notified by email at ***********. I need to schedule a meeting that needs to last longer than 40 mins very soon. When will my account not be basic?

I need Zoom Pro for a one-off course I am running and therefore, will only need Zoom for a month or two. If I choose to pay monthly can I cancel Zoom Pro once I no longer need it or am I tied into a year contract paying monthly? 

Подскажите пожалуйста, есть ли смысл ждать ответ от поддержки и могут мне еще раз дать промокод со скидкой? вот текст моего обращения:Добрый день, мы год пользовались подпиской Zoom. Сегодня должна была произойти оплата и сумма скидки составляла 40 процентов(55.96 EURO). Карту которую мы привязали для оплаты ZOOM была пополнена на 130EURO. Сумма списания должна была составить 83.94+taxes. Промокод был задействован, но оплата не прошла. Могли бы вы пожалуйста вернуть промокод, мы готовы пополнить карту если необходимо больше, но мы хотим нашу полеженную скидку, тк. мы год пользуемся вашей платформой. Спасибо!

I cancel my subscription over a week ago and here it is Saturday morning when billing support is closed I received a message stating that they have successfully charged $311 to my account… That’s twice as much as should have been charged if I had not canceled my subscription because last year I also cut it down to a single subscription not a double pro plan… This is unscrupulous dishonest business practices on the part of zoom and I am seeking restitution Justice and my  money back immediately!

I've registered for a paid account, but can't see how to pay.  How does it work?

i paid my last billing: about 387 Dolarbut i was warned to pay extra 200 dolar..please check my profile..this is your last warning letter:i have put enough money to pay all my billings cost..    Senai Demirci,As a courtesy, we would like to inform you that your recent invoice INV196005932 has an outstanding balance of 188.68 USD and is now 30 days past its due date of 04/03/2023, leaving a total account balance of 200.48 USD as of 05/03/2023. Please click the below button to update your payment method as we are unable to collect payment from your current one. To avoid an interruption to your service, please update your billing information including your current billing address please inform me soon..