Webinars

I am trying to view the customised registration questions for a past event (within 30 day window). However, when I search for the event (on report management page) using the webinar ID, zoom webinar says there is no event details associated with the ID no. I can see the event in past webinars but the event ID doesn't work and a past event does appear in the list. I have had this problem from day one after the event. I originally created a zoom event (which created the webinar instance). I'm wondering if I have missed a step linking zoom webinar to zoom events. Any help would be most appreciated. I'm basically trying to view the customised questions results in my registration report. 

We're creating a monthly recurring meeting that folks will register for. I need a way to export registration reports for specific sessions of the recurring meeting. Participants can select which sessions they will attend, but the report doesn't show which sessions have been registered for, just the whole series. The only way to see that is by looking at the individual confirmation emails sent to each registrant, which is not at all helpful. Is there a way we can view session specific registration for recurring meetings in a report?   Thanks

Hi, I've been customizing the registration confirmation email template, but there are a few things I can't seem to get working. the first part of the email seems to be indentedwould like to move the speaker title, comments, etc to the side of the speakers picture (tried rowspan but didn't work)if possible would like to have the speakers picture as a circle. below is the code for the email and attached is a screenshot of what it generates

I just did my 100th zoom webinar and for the first time Zoom had disabled panellists' cameras, it said the host (me) needed to un-disable them. So instead of having a nice warm-up chat before hand I had a stressful few minutes trying to find the setting to do that. This is not the first time Zoom has changed the settings. It also disabled the "1 week reminder". Why is Zoom the only software company I know which changes settings without informing people? And for such a stressful task as moderating a webinar!  I made this screenshot to show where the setting is to change it - although if this situation happens to you, I guess you will be lucky to find this post in 2 minutes. Open the 'participants' box, go to panellists tab, then tick on 'allow panellists to start video'. 

Hi, I have a problem with a user if he wants to edit a zoom meeting in Outlook, it says ''Error 300, cannot edit webinar''. version of ZOOM and outlook is up to date. does anyone know how to fix? Thanks.

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Hi everyone,I recorded a Zoom webinar yesterday and tried to save it locally to my external hard drive.  The folder is empty!  Is there a way to go back and find it on Zoom so that I can save it to my hard drive?

How does the administrator do this?  Thanks in advance!

Hello,Is it possible to suppress this registration pop-up from appearing. If I'm on the Panellist I don't get prompted, but do if I'm an attendee to the Webinar. Obviously if I sign-up to Zoom, creating an account, then it bypasses me straight into the Webinar too. Thoughts/help much appreciated. Thanks,Steve 

Hola,Me he descargado el reporte de asistentes de un seminario web pero el campo de "correo electrónico" me aparece vacío en todos los asistentes.Cómo puedo obtenerlos? Muchas gracias.

I always have a few attendees who need to call in by phone. But now, Zoom is not generating a call in number along with the registratation link. It seems to be saying that I need to upgrade my account (for a lot more money) in order to get the telephone add-on. Can that be right?

I would like to confirm that emails were sent to attendees and those who were not able to attend. I don't see anything in the reports that includes this information.For reference, in our prior webinar platform the host received a follow-up copy of each email type with a note sharing "this email was sent to XX people."

We have connected and authorized Zoom access and followed all steps as described here.   I got confirmation page that Zoom and Salesforce are connected. After that I went ahead and followed these steps mentioned by Zoom and got stuck on step 5. No webinar is being posted to the Salesforce. Numerous refreshes do not help. Did anybody from you experienced something similar?  Log in to the Zoom portal.Create a Webinar and set registration approval to manually approve.Create 2 different registrants for the webinar.Log in to Salesforce.Navigate to the Zoom Webinars and click the webinar.Note: You may need to refresh the page to synchronize Zoom and Salesforce.

Do attendees HAVE to register for a zoom event or is it possible for me to send attendees a direct join link or otherwise invite them without them registering? Background: I am hosting an event that has registration on a different portal and, in the past, we had people register on that platform AND register through zoom which is a lot of steps for them. Is there any way to avoid the second step and just have people able to join the event without registering?  I have seen the pre-registration option which is possible (I have emails for those who register) but I don't see anywhere if I can continue to "pre-register" people after the event has been published. 

The registration form for our next webinar didn't ask the delegate whether they were an existing customer. When they click the Join the Webinar link, can I set it up to ask the question - Are you an existing customer? If not, what's the best way to get this information from all delegates? BRSarh

Is there any cloud storage included in the base webinar plan? if yes - how much and how to access? if no -  how do you add cloud after purchase? TIA!

Hi, guys.  I've been setting up a webinar through Zoom Events with a volume of about 100 attendees. I've recently found out that when people are registering with email addresses, they receive an email of verification code in the first place which shows an old image of masthead, not the one currently uploaded. It looks like the same problem happens when I send out a speaker invitation masthead image had been changed several times due to design and panel changes. I'm trying as many delete and saves as I can but it just simply doesnt' work.and It looks like Zoom doesn't provide real support for normal users. Can anybody help me?

I have a direct integration with Zoom / Keap (my CRM). I have PlusThis that offers integration options. I also have Zapier, same thing. None of them seem to let me connect an on-demand webinar, only upcoming events. I want to set it up so that any new registrant for the on-demand event gets created/updated in my CRM.  Zapier and PlusThis just don't even show my on-demand webinar as an option to use in the tool.  The closest I'm getting is with the direct integration between Zoom / Keap, but it's still not working. Using the steps on this article: https://support.zoom.us/hc/en-us/articles/207927346-Using-the-Infusionsoft-integration. Don't know what I'm missing or if this is just simply not possible. 

Hi All, I'm putting together a webinar where attendees will be joining from across the globe. To make the registration page accessible, I want registrants to be able to select their local time zone - with the webinar times updating automatically to reflect the time zone that they have selected. This feature is automatically included in the registration page, but I'm wondering if it's possible to customize any of the text or layout related to selecting the time zone. Please see the attached screenshot for reference, which displays the current layout, automatically generated by Zoom. Is it possible to change the text/layout so that the Time Zone appears above the checkboxes where participants select the dates on which they will attend. Additionally, is it possible add the title of each webinar in the field where the registrants select dates, or can this not be changed? I want the layout to appear in the following way: 

I created a webinar with registration. When I click on the registration link, the form that comes up already has someone's name and email address in the registration fields. How can this pre-populated data be removed?

I have a single user professional account. I want to establish a recurring, standing meeting every 2nd & 4th Thursday for a steering committee for a non profit with which I am associated. I'd like to define for it a standing alternate host so that if I'm a bit late or if I can't make one of the dates, the alternate can drive the bus, enable sharing, etc. It looks like this may not be possible as some help files I've seen suggest this can only be done if the alternate host is a member of the same account. Can anyone confirm this is the case and if so, is there any workaround in some fashion that doesn't require upgrading to a multi-user Pro account as this non profit has empty pockets at the moment for things like this.

Have a 1000 attendee cap. I registered 1300 people but typical 50% don't attend. Can I reopen Zoom Registration once the webinar starts, for people to register and come in? Or, is Registration closed once the Webinar starts? Thanks!

is there any way to allow panellists to message attendee directly in chat room ?? since after they have raised their hand but we can only allow them to speak but can't message them.... 

I've scheduled a webinar for 500 attendees. If I upgrade to 1000 attendees will this effect to the already scheduled webinar? 

In a webinar, is it possible to have the panelists all visible with one of them larger, as attached?Our host would introduce a panelist and then they would "have the floor" for five or ten minutes.