Webinars

I need to do a test run of a webinar with zoom and LinkedIn. Our Admin followed the instructions here to allow users to livestream meetings. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059839  However, when I go to my account, it says that "allow livestreaming of meetings" still needs the Admin to unlock it.

Hi all, I'll be running a Zoom event for the first time on Wednesday this week. I wanted to ask a really basic question.  If I want to start the session ten minutes earlier than the start time of the event how do I do that? E.g. the event starts at 3pm but I would like to start the event for everyone at 2:50 pm. What do I press? Everytime I go to start it it takes me to a practice session. I assume the practice session goes away once the event actually starts? However that would mean starting at exactly 3pm and I'd like to start earlier to get speakers set up etc.  Any support here would be useful! 

Hello. When I don't have a microphone on my computer, WEB Zoom keeps disconnecting with an error message - "your browser is preventing access to the microphone".When I click on "Join Audio by Computer", then I hear speech for a while until WEB Zoom disconnects the audio with the same err msg.If I use Zoom.exe, there is no problem with this = I can hear the audio even if I don't have a mic and there is no problem with the disconnect. Could you please fix this problem of the WEB Zoom? Thanks

I am an Administrator on a Business Account and I am not able to create or save a Template.  The dropdown menu does not appear below the Description field.  Do I have to turn this on in the Settings?  I cannot find it.  Help

I recently hosted a webinar and opted to automatically record it to cloud. My camera (host) was off, but both my panelists cameras were on. The 2 recordings I received after the webinar are "Audio only" and "Audio transcript". Why do I not also have a video recording of the webinar with my panelists speaking?

 I just recently upgraded my free plan to a pro plan and I had some meetings scheduled for later in the month. I am wondering if the upgrade automatically effects how long I can have those meetings or if I need to go back and reschedule them so I can host them for longer than 40 minutes? Does anyone know?

We produce multiple webinars every month and set them up six months in advance. We promote them over time and need to see how many people have registered for each at a glance. We are transitioning from GoToWebinar where there is a dashboard of all the webinars you have set up that shows the number of people who have registered. The list of webinars in Zoom does not list the number of people registered. Is there a way to see that information at a glance, like there is in GoToWebinar. I've attached an image of what it looks like in GTW.

I have a Zoom Webinar, where 2 seperate People share their Screen simoustanly.This Webinar gets recorded, to be used later.So far it seems like Zoom randomly choosed whose Screen gets recorded.Is there a System behind the recorded Screen, so that you can decide which screen will be in the recording, or is there even an option that Zoom will record both screens and safe them as seperate recordings?

Hi,I hope you are doing well!!I am integrating my Zoom account with the Tutor LMS plugin to join the meeting with the learners. So I am having some kind of issue while integrating my Zoom account with the Tutor LMS. First of all, when I add the credentials of my Zoom account to link it with the Tutor LMS, I am getting a connection error.First of all, I added the credentials server to server Oauth, but this option is not coming to my Zoom account.Please see the attached screenshot: https://prnt.sc/qZjasZW9m0veI need a build server-to-server option on my Zoom profile that is not coming so that I can configure it and use the credentials.For now, the Builder Server-to-Server Oauth option is not coming on my Zoom account. Please see the attached screenshot: https://prnt.sc/5WQV9p_3eFYDBut I see

Whenever I try record my webinar I can't get video and sound in the same time. I couldn't find any setting in my profile about this topic.

I am having a webinar with 5 panellists.  We will be sharing the presentation and have all 5 panellists talk and have a panel discussion. During the trial we used gallery: side by speaker view and it was perfect. The presentation is shared in full and the speaker cameras are on the right, not covering the slide. Nonetheless, the recording did not look the same. We tried changing the settings by it did not help. Is there any way to have the recording of the screen with speakers 'cameras on the side from it and not on top of it? 

Hi,We have an app developed in Flutter (iOS & Android). We want to integrate the Flutter webinar product for the app users to attend the webinar.  Zoom API Events - Meeting We are trying to refer the above link with the list of API's to create the wrapper for the Flutter app.  But the API definitions does not have the response params Specified.   Also we couldn't find how to access the video and audio feed for the webinar. Please let us know where can we find the above information?and if this is the best way to integrate the webinar product in Flutter apps? 

I am aware of how to embed the current iframe registration page. However, it does not work well with our site style. Event updating the branding style of the registration page does not look right. Is there any way to seamlessly embed the registration form stripped of Zoom branding with custom fonts to match our site style? We use Cognito forms for other form registrations, and it works perfectly, matching our style, minus a slight change in font, which is easy to live with.  For reference, we have the pro 1 account with only 1 host, so it seems like we might be limited. 

I want to host a webinar in June but want to setup the whole thing from now. I want to ask if I take the webinar one month option, will it allow me to setup webinar from now for the 3 days event in June? Normally I setup a meeting and then later on convert it to webinar before few days of the webinar event. I don't want to do this way and want participants to directly register for the webinar and also I dont want to pay every month of webinar license when Im not using it.

Hi there, I'm following the support article On-demand webinars - Zoom Support on this but it's seems once the webinar has passed, you can't enable it to be on-demand? You needed to have set it to on-demand while setting the webinar up in the first place, is that correct? Although, this has never displayed as an option. You can only select Live or Simulive as the two webinars options. 

ISV LicenseThis was working earlier. Recently this is failing.While creating or editing polls during webinar sessions, we are getting the message, “Get poll data failed”. This is happening since last 2 days. We are able to view the list of past polls and launch them, BUT attempting to edit or create a new poll results in an error.  Your prompt attention to resolving this matter is crucial, as polls play a significant role in our webinar activities. With several webinars scheduled for this week, we kindly request expedited resolution.

Both myself and my colleague have zoom webinar access. But he cannot see the webinars I am scheduling and creating. Can only the user who creates the webinar see it scheduled and edit it? 

Hello there, I use the post-webinar survey functionality to send personalized certificates after the event. Unfortunatly, the attendes who don't use the desktop app can't answer this survey because the link doesn't open. Is there a way to automatically send this link by email to these users right after the webinar (and not 1 day after), in order for them to answer non-anonymously? Or at least can i provide them with a link to this survey, even if they have to re-write their email? Thanks for your help!

Hi, I am having trouble properly converting a  webinar I recorded to mp4. The webinar included presentations where co-hosts shared their screens. However, at one point early in the recording, the presentations freeze, and the image on the main 'tile' remains frozen on that slide for the rest of the recording. Even though the slides changed every minute or so during the actual meeting. I've tried converting the .zoom output file multiple times now.   In the recording, the tile(s) showing participants' webcams in the top right corner converts fine and does not freeze, you can see people moving etc on their cameras.   The audio converts fine all the way through.   Does anyone know why just the presentation tile froze in the recording, and is there any way to fix this?   Thanks,   Len

I'm think I’m obsessed with Zoom! Here’s three reasons why I think it’s a great platform for Virtual Events and Webinars:1.     Flexibility - Whether you're hosting a one-off webinar or a series of multi-day/multi-session conferences, there’s a solution and price point to match a wide range of business needs.2.     Visually appealing – gone are the days of just sharing a Zoom link and opening the laptop! (Noooo) Zoom Events creates a professionally presented, branded event page with all the details of your session and speakers. Setting the tone for your audience of what’s to come and raising the profile of your business and brand.3.     Collaborative – Zoom Events encourages collaboration. Event speakers can be invited to add their images, bios and session descriptions as they’re often (not always!) best placed to sha

Although I've enabled my webinar to require registration, and chosen the fields for my attendees (including street addresses) the resulting registration page only asks for Name & Email.  I've tried requiring the address fields AND not requiring them.  Any thoughts?

Hi! Is there a way to allow panelists to use "raise hand" function while they are in Backstage? They can use "raise hand" when live in the webinar, but not while in backstage. Thanks!

I have a webinar with 400 people and I want to send them an email with some material before the event. How can i download all the registered emails? Best regards, C

Hello, I'm in the US and have created a Zoom webinar in the Zoom Events platform.  Have received an email from a customer in India that they can not register for the webinar.  Can someone help?  I can't easily find the country settings in the Zoom events platform to even check what the country settings are - and definitely can't easily find how to change those settings. Thanks all

Is it possible to generate a usage report that shows whether interpretation was used in a meeting/webinar/event?