Webinars

We've hosted a couple of events integrating with eventbrite and the number of registrations and each person's details has flowed between eventbrite and zoom seamlessly. However, for the event we're currently taking bookings for,  zoom is only registering 42 attendees whereas eventbrite has registered 107. Even accounting for a few double bookings, this doesn't make sense. I'm worried that people won't be able to access our event which is in 2 days time!It appears that zoom and eventbrite stopped speaking to each other on the 15th May 2024.Can you offer any support? Thanks

Cannot connect to zoom meeting using vMix version 27 as guest. Time out after 30 second.There are no error prompt, no notification from zoom that guest is joining.It works before the update, and currently it is not working.  

I created an event through Calendly with my Zoom connected. After the webinar was over, I saw the webinar and recording in Zoom. However, when I review the "participants" report, I am the only person listed and no other attendees are showing up. Is there any way to ensure this doesn't occur next time? I want to be able to see anyone who joined at any point in time for the webinar. 

How do I make a custom webinar confirmation email to registrants for an individual evergreen webinar?  I want to include links to forms off my website to help people who watch the webinar.

For those of us working in the field of Finance, it would be great if the input dialog for Disclaimer text supported HTML / basic text styling capabilities. The SEC and FINRA 💓 bold and italicized text to emphasize just how important it is that would-be investors read every shred of prospectus material and all risk warnings before making an investment.After all, we seem to have the ability to "emphasize" text right here in this ZOOM support community. Seems like an easy feature to enable in the Zoom Webinar ecosystem as well. Thank you for reading.

Hello,We want to include our banner image in social shares on LinkedIn. Right now, it is displaying the logo. Is there a way to set it to show the banner? Would it help to remove the logo?  Thanks,Mary

Can I run a personal meeting and a webinar at the same time? 

Hello,  I would like to know if it is possible, when livestreaming webinars/events to YouTube or other RTMP source, to have the closed captions created within Zoom to be available via the "CC" button in the YouTube player (instead of being baked into the video) for better accessibility and viewing experience. Is this possible?

come posso eliminare l'audio delle notifiche: ogni volta che qualcuno entra in zoom oppure ogni volta che qualcuno scrive in chat parte la notifica audio

Hi everyone,I am using Zoom Workplace Business with the Video Webinar option enabled. I am experiencing an issue with activating the Backstage feature while creating my webinars.In my account settings, I can find and enable the Backstage option without any problem. However, when I create a new webinar or edit an existing one, I cannot find the option to enable Backstage within the webinar-specific settings.Here are the steps I have followed:I have updated the Zoom app to the latest version available.I have verified that the Backstage option is enabled in my account's general settings.I have tried creating a new webinar and editing existing webinars, but I cannot find the Backstage option in the webinar settings.Has anyone else encountered this issue or knows how to resolve it? Is there any step I might be missing or any specific requirement to use this feature?Any suggestions would be greatly appreciated!Thanks in advance for your help!

We host a different webinar each month. Right now, our attendees have to register for each event separately, which is time consuming. We want to be able to have one registration form that lists all of our webinars - attendees can click on the webinars they are interested in - and only be registered for those. We have several different technologies that allow for integrations (e.g., Zapier) - but we can't seem to figure this one out. Note: It cannot be a repeating webinar because we don't want to use the same link for each one. It is a distinct event. Any options? 

I am unable to locate the template for follow-up emails to absentees within the email settings. I am using Zoom Events license, Event is Virtual with multiple webinar sessions. Any help would be appreciated. 

Hello! We have the PARDOT integration set up, and I am using Zoom Form registration; however, it does not sync to the connected list when someone registers in the HUB. any help or suggestions would be appreciated. 

Webinar | Integrating AI in Higher Education: Navigating Challenges and Shaping Policy   As Artificial Intelligence becomes increasingly integral to higher education, institutions face both unprecedented opportunities and significant challenges for both administrative and academic use cases. This webinar brings together IT professionals from the University of Chicago and Virginia Tech University to discuss the integration and management of AI technologies in academic and administrative contexts. Drawing upon recent insights from the 2024 EDUCAUSE AI Landscape study, our panel will explore critical topics such as developing robust acceptable use policies, addressing ethical considerations, and ensuring equitable AI deployment. Attendees will gain a deeper understanding of the current AI trends, potential risks, and strategic approaches to harnessing AI technology responsibly in higher education settings. Outcomes Identify Key AI Trends: Understand the major AI trends impacting hig

Dear Zoom Support Team, My client, a paid Zoom user, is facing an issue with the Zoom for Google Workspace add-on. Recurring meeting links scheduled through Google Calendar expire after 30+ days. Despite proper Google Calendar settings and a paid Zoom account, using the most updated Zoom version on Mac, this problem persists, disrupting our workflow. We urgently need a resolution to this matter to maintain an efficient scheduling process. Your immediate attention is appreciated.

I am running a webinar series, each webinar with a different SME representing different team within our company. I am usually not on these webinars and hence the SMEs run it independently. I assign them as a co-host and they are able to launch the webinar. We all have paid accounts to Zoom and full capability to run host webinars. To ensure consistency in webinar registration and delivery, I schedule each webinar using a template and then add the respective speaker as a co-host. This works well, except, the co-host does not have full and complete privileges as I do for the webinar. I would like SME to be able to see list of registrants, ability to promote an attendees, review webinar attendee report, manage recording etc. How can i accomplish this?

I’m currently planning for a virtual event. In the production studio, whenever I try to edit or save changes, there’s a pop up that says: you can’t access the Production Studio. What is the reason for this?

I recorded a Zoom webinar in the cloud that I want to now share on-demand.  At the top of the Zoom on demand registration page it says, "This webinar has ended. " That'll just cause confusion to those I share it with. How do I remove that line?

I would like to customized a waiting room for Zoom Webinars with a holding Jpeg or video in Webinar. This would be for attendees to see before the Webinar starts. I know this is possible for Zoom Meetings, but why not for Webinars?

HiCan i upload a mp4 video to zoom and schedule my webinar?

In "Event Branding," we have seen that the color scheme and other elements can be modified, but we haven't found a way to change the color of the webinar access buttons, which are white by default. Is this not possible?

We use a third party online testing at the end of our webinars.I would put the link in the chat box for attendees to click on.is there a way to have zoom force the link open? - thanks in advance   

We have found that the Registration Required checkbox in the events hub for Simulive events does not behave the same as the normal webinar/meeting application.The zoom API endpoint for get webinar always returns approval_type as 2 (No registration required) for events hub webinars, even though Registration Required is checked on the events hub. This is the API I'm referring to;GET /webinars/{webinarId}https://developers.zoom.us/docs/api/rest/reference/zoom-api/methods/#operation/webinar

I've recently had difficulty registering users for previous webinars, before we had the option to "Close registration after the event date" and unchecking that option to allow registration. but I see that it is now deprecated. What is the alternative to be able to register users after the event date?

We will be hosting a two day webinar, is it possible to set up a multi-day webinar in zoom that will have the same registration link for both days?