Webinars

I have two questions about session editors.1.　The following article describes the session editor role.Single session can have a session editor, but I cannot set a session editor for a multi-session eventZoom Events roles and permissions 2.In the following article, the session editor can edit most of the session settings, though,However, in a single session, my examination of session editing privileges shows that the session editor has only very limited privileges, such as adding shared content.Editing session or speaker bios

I have a panelist presenting ongoing Webinars with us. When we reviewed her slides -- which included embedded videos -- with just the two of us in a Meeting, the audio/video synced up no problem. When we presented the actual Webinar on the day of, the audio played smoothly but the video was choppy and lagging. These were embedded video files, not embedded YouTube links. We are running a Webinar (I am Host, she is Panelist with co-host permission) and she is using a Mac (unsure which iOS). She's doing Advanced --> Share Portion of Screen (so she can still see her PPT Presenter View), and checking both Optimize Sound and Optimize for Video Sharing. We are recording the Webinar for asynchronous viewing. We have made sure both her Zoom and her PPT are fully updated. She is spot lit and keeps her camera on; my camera is off. Please help! 

This is the second time I have presented a webinar, shared a video and the sound is not audible. During the webinar, when I attempt to "share a screen", the "share sound" dropdown is visable but I am unable to click on it. I had co-hosts in the meeting as well and they too are unable to click on the "share sound" options. 

Is there a way to limit the number of messages users can send in a Webinar chat? We unfortunately get lots of chat spamming during our webinars, so it would be great to be able to limit the amount of messages each attendee can send by time frame - e.g., attendees can only send one chat message every 30 seconds. And is it possible to limit the character length of each message? Any tips/suggestions would be welcome!

I hope I posted this in the right space. The last couple of days, I've had trouble downloading my recordings.  The "save as" window doesn't appear so I can't rename the file(s) and assign them to a drive I want them to be saved in. They automatically default to saving in the Downloads file and get saved as TMP files.  I then can't open them.What the heck?Any ideas how I can fix this or how I can download these recordings? I've got clients waiting to get access to them. They're pretty long recordings (60 minutes and up) but nothing longer than I normally record.  Thanks for whatever help you can give me.I have a Windows PC with a SSD as well as a regular drive. I'm running Windows 10 and using Chrome. 

As part of our evaluation of possibly switching to zoom from gotowebinar, we recently held a 4+ hour long webinar on zoom.  The webinar went well and we want to use the recording for simulive events.   The problem is that the video needed minor editing.  After downloading the file and making the minor edits, we attempted to upload the new file back to zoom. Can't be done because the file is (of course) larger than the 50MB limit. If there's no method to do what we're trying here, to use edited videos of our events, that alone is likely enough for us to drop zoom.

I see the ability to download reports post-webinar for each of the different categories of data (attendees, chat, etc). I need all of this and will end up putting them into a spreadsheet on separate tabs- is there one master report you can download for an event vs needing to download each of these as separate files?

Our nonprofit is hosting a webinar on Monday and multiple people on our team cannot figure out how to assign someone to type manual captions. We are a nonprofit for individuals with disabilities so this is vital. We've followed the steps under "How to start manual captioning" but Host controls in step 3 is not there. The "In Meeting (Advanced)" settings have both manual and automated captioning enabled.. we also tried turning automated captioning off, but Host controls AND Enable manual captioner are nowhere to be found during webinars OR meetings. 

Hi there!  When I reschedule a Zoom webinar for a different time and date, will the link to access the Zoom webinar change as well? If yes, is there an option to prevent this from happening?  Thanks

When I set up a webinar that requires registration, and I go to the list of registrants under Webinars>Manage Attendees, and ask to edit the registrants list, it always used to show up in reverse chronological order, i.e. the MOST recent registration was at the top of screen 1, which is very convenient.  Now, for some reason, it is doing the opposite and showing them with the earliest registrations on the first screen and the most recent ones relegated to the end, which, for a large webinar is many screenfuls away.  I did not knowingly change any setting to reverse the order, and I cannot find any setting related to this. Has the default changed? Can I change it back so that the most recent registrations are on the first screen?

We have a recurring webinar, but the host is leaving the company. We need to re-assign the host to a new person. We want to keep the link and ID the same. How can we change the host and retain the rest?

Upon successful registration to a webinar or meeting, Zoom sends a Registration confirmation email to the user with the required details. Can this email be sent as a calendar event that the user can either accept or reject upon receipt? Currently, to add that event to the calendar, the user has to open the email and then manually add it to their calendar. Do we have any customization change from email to calendar event in Zoom, which will enable them to drop on the user’s calendar directly?

I do not see a possibility to create breakout rooms within Zoom Webinars (Events pay-per-attendee, multi-day event), but do have them in a meeting. Is it not possible at all? or is there a workaround?

Hello,I'm using Zoom Sessions and I'd like to import my speakers into a session via a CSV file.I've been doing this for a long time on Zoom Webinar, but here, I can't import my CSV file (which conforms to the downloadable template and is not UTF-8 encoded, as I've seen that this can cause problems). The file contains 5 or 6 names and e-mail addresses and is 320 bytes long... but I get the message “this file exceeds the maximum size limit”.I'm using Firefox, all my browser extensions are disconnected for the Zoom site and events.zoom.usI don't understand. Have you ever had this problem, and what's the best way to solve it?

Hi, I'm running a webinar for a voluntary group.  I've bought the package and scheduled a webinar, but cannot figure out how to separate the 10 speakers from the 100 attendees when I send out the Zoom invitation.  It is all very confusing. Do they get different invitation links?  THanks if anyone can help.Brenda 

Hello- In order to add someone as an alternate host to a webinar - does the alternate also need a webinar license? The alternate has a paid business license. Our end users want another person to be able to join the practice session. I am not sure if this is possible without both having webinar licenses.

Dear All, I would like to ask for clarification regarding the type of Zoom license I should use for the following requirements:I need to import a list of participants (registration via a Zoom registration form is not possible).I need to use breakout rooms.Am I correct in understanding that the Zoom Sessions license would be the most suitable for these needs?Thank you in advance for your guidance.Kind regards,Marta 

Good afternoon! My question is about video quality in Splash's embedded media player. My company is in the process of switching streaming platforms and I've started testing Zoom webinars embedded in Splash's website. When I look at the video in Splash, it looks way softer/blurrier than in the zoom desktop client. I reached out to Splash, and they said "The features of the Zoom embed and native app are not 1:1. For example, Zoom's embed has a limitation of a 360p video resolution. As Zoom continues to update their SDK -- check out Zoom's public change log  -- Splash will make updates that will automatically reflect on your Virtual Event Page." My question is, is there anything we can do on the Zoom side to make this video quality any better in Splash? Are there any specific settings we can change in

I was trying to record a webinar interpreted in Portuguese locally, as a panelist, and the recording was interrupted with a message of insufficient disk space, but I had more than 60G unused. I tried on another Mac computer and the same happened.I am very used to doing this, and it never happened before. I'd appreciate any heplp

I'm trying to get a ticket ID for my integration with HubSpot for a Zoom Sessions event that already exists, but no Ticketing tab is showing up under Registration & Join. I have a Zoom Sessions Unlimited license so I should have permissions for it. Why isn't the ticketing tab appearing? TIA

Hi! I will be using webinar breakout rooms for the first time today. I scheduled the webinar BEFORE upgrading to Zoom sessions. I have enabled breakout rooms in account management... just concerned that the breakout rooms wont be there when I start the webinar! Is there any way to test it? I tried a test webinar and maybe because it was just me there, the breakout rooms wasn't showing in the webinar controls.  Do I just have to trust it will appear for me?  It would be better to be able to create the rooms before the webinar starts!

Zooms definition of one month for webinar reporting purposes is INACCURATE. It says you can go back one month. Today is December 5th. I need to pull a webinar attendance report for November 15th. It doesn't show up. Zooms definition of one month appears to be 19 days

I missed the webinar on November 6th due to having emergency surgery. it was titled Introducing the all-new and NRS approved TABE 13/14 and TABE CLAS-E, Forms C & D. was this recorded so that I can watch the replay now that Im back at work?

During the live sessions we have Resources, but once the live session ends, I do not see any Resources. We reference them in the sessions and it will be odd to not have access to them in the recordings. How do we give them access to the Resources?

I'm trying to upload a video for the waiting room and keep getting this message: The media could not be loaded, either because the server or network failed or because the format is not supported. The server or network has not failed, the format is mp4, the size is under 30mb. Last time I got it to finally load but then it did not play in the waiting room when the webinar went live.  I'm working in Safari in case that's relevant. I also tried in Chrome with the same results.