Webinars

Yesterday we hosted webinar. There were problems with receiving link to join, especially for people who we manually approved the day (they didn't receive it). What could be wrong? Notifications were set for one day and one hour before the webinar. Later that day, two hours after we finished our webinar, Zoom send another invitation for that webinar to everyone - why would it send it again after its done?   Thank you.

Hello,I am experiencing an issue with my recurring webinar series on Zoom. The webinar dates were automatically changed without any action on our part, and Zoom sent an email to participants informing them of a schedule change, which is incorrect and causing major confusion.Here are the details of the issue:Issue: Zoom modified the dates without any manual changes from our team and sent a misleading email to participants.Impact: We are losing participants due to this confusion.Could you please investigate why Zoom changed the dates automatically and provide guidance on how to prevent this from happening again?We would appreciate a prompt resolution, as this is affecting the success of our webinar series.Thank you in advance for your help.

I am planning to run a zoom interactive workshop in mid april through ticket taylor . I will thinking that I will upgrade my package from zoom business pro to include an add on for a monthly webinar at the start of april . I am trying to avoid the cost of setting this up now but need the webinar link to put on advertising and the ticket Taylor platform .Having never done a workshop/  webinar before , do you set this up as just a meeting  ? If so I can do this as I have access to via my business pro subscription or do i need to stop being tight with my money and buy it now to get the code. Hope that makes sense. Michelle 

I'm organizing a Zoom Webinar event and want to schedule a walkthrough session with my panelists beforehand. This walkthrough will cover:Familiarizing them with Zoom webinar controls (audio, video, screen sharing).Practicing entering and exiting the webinar.Testing breakout room functionality.Understanding the transition between the live webinar and the "backstage" area.I have a few questions regarding this walkthrough and the webinar setup:Panelist Registration: Do my panelists need to formally register as attendees for the webinar in order to participate in the walkthrough or the live event?Early Access & Reusability: Can we access the full webinar interface a month prior to the event for our walkthrough, start and stop the webinar during the practice session, and then re-access the same webinar with all settings intact on the scheduled event date? In other words, can we use the same webinar link for a practice run and the actual live event?

 Hello,  does anybody else have issues accessing Breakout rooms if the host isn't present at re-ocurring zoom events? How can I create a re-occurring (fixed timings) event, which will be available to participants at all times, (23hours and 59minutes), that also includes Breakout rooms, that are automatically created, and existing, and participants can use them, without the host to be there, or without the host having to pre-assign or assign participants to breakout rooms - how to have this feature set up in advance automatically?thank you!

We are running a hybrid meeting and using Zoom webinar for the online audience. All speakers will be presenting in English and we know we as hosts have to select the language that closed captions appear in. Which for the majority will be fine. We will have numerous delegates joining whose first language is NOT English. Ideally individuals watching need to be able to select the closed captions in their preferred language (just for them to see) is this possible? If yes, what settings do I need to activate? IF not is there a 3rd party system we can purchase to add to zoom for this. Help please!

Hello,In a few days I have a quite big event and I’d like to do it on Zoom Webinar.The event will have multiple speakers that speaks few different languages. Whole event will be translated on 11 different languages. Translation flow is a little bit complicated but I need help only with one thing.If speaker speaks polish on stage there is a translator that will do polish -> chineese translation.If speaker speaks chineese the same person will translate it from chineese to polish.How to set this up on 1 translator account/laptop?Can I give double role for this person?

Whenever I share a hyperlink to may participants, they are not able to click on it. This is a major issue as it hampers my webinars. My browser is updated and I use Chrome. None of the link that I share with my participants are clickable.

Tive que trocar o horário do meu webinar, mas ele não alterou o horário no calendário adicionado Como posso resolver isso?   

I'm trying to host an In-person event, and ZoomEvent always makes a Zoom link. This is an issue because it makes our registrants think the event is hybrid rather than in-person. How do I remove the Zoom link from the ZoomEvent?

The Zoom/HubSpot integration seems to be limited for our organization. We are needing to collect and map both standard fields (First Name, Last Name, Email, Organization, etc.) along with custom fields for our Zoom Webinars and allow for this information to pass into HubSpot with proper mapping. When running tests, the form will result in errors for an empty required property even when we are not requiring the fields. Anyone else encounter this and/or have suggestions and solutions? 

I have managed to get it to work but only for my account and what i type in the chat but it doesn't seem to work for anyone else that joins the chat in the webinar that i host. Any help would be appreciated.

While doing a webinar, I tried to chat with someone and its stops my video from playing. How do I change that to let me chat and play the video at the same time?Thanks

Wondering if anyone else has had a similar issue. I have two ticket types for my event. One paid - the general offer, and one free - determined by email domain. By default both are showing under general offer. When i untick one and save then update, the change reverts back. None of the changes I make are saving after clicking update.Any ideas?

Hi all, When did Zoom disable the ability to pay for webinars with credit/debit cards?  Now, the only payment method available for webinars is via PayPal which was not the case when we purchased this feature a year ago.  

Hello,I'm looking to track information on who is watching recorded webinars. Does anyone know if I can have a registration for watching recorded webinars? Thanks in advance 🙂

Hello,I have a laptop and a 27inch second monitor. I use my laptop to run zoom for webinars of around 15 participants.I use my second monitor to share slides but when I do it the gallery view overlaps the slides.I have tried to go to 'My Screen'  at top of my screen 1and play around and yes I can have it in side by side with me next to it, but the slides do not move. I end up going back to 'meeting' at the top of my screen and just have to move my gallery view off the screen if I need to see all of the slide content.Is there a way I can see the full gallery view of my participants and reduce the size of the slide area so that i can still all of the slides and have them still moving through the presentation?Hope you can help.  

I have my reminders set at one day and one hour before the webinar. I have had several tell me that they did not receive their email, or the email came an hour later than it should, like something is wrong with the time zone. How do I fix this?

I am reaching out because we have noticed that a banner image of the registration appears automatically in the confirmation email, however on Desktop it looks wrong. I was unable to locate any options to remove or modify it within the Zoom Webinar Email Settings or Branding settings. Could you please assist us in: Confirming where this banner is being added from (default Zoom settings or branding)?Providing instructions on how to remove or edit it from our confirmation emails?

I am working on hosting a +2000 audience webinar. We have integrated Zoom with Hubspot, so all registrants receive a personalised link to join the webinar on the day via our Hubspot flow. We don't send any registrant emails via Zoom. I would like to extend the scheduled time for my webinar by +30 minutes just to give more buffer and to avoid any potential that we pass the scheduled end time and the webinar automatically shuts off (I understand that this shouldn't happen but sometimes seems too... from what I've read in the community here).My question is - if I edit the scheduled time of my webinar, will this impact the registration flow/links? Note, we don't send registration emails/confirmations via Zoom, but rather through our Hubspot integration.  Thank you!

We have a presenter who was trying to share embedded videos in a powerpoint file as well as standalone. He is on a Windows 10 machine. He can hear the audio from his computer, but it is not being shared out.It works fine when we use a meeting rather than a webinar.I tried to duplicate the problem on silicon macs and I was able to hear the audio from each computer. However, when I tried to share my video with the windows presenter, he could not hear the audio. We tried both from within a powerpoint file as well as using the Video file option in the advanced tab on the shared screen.Interesting side note, when I tried the video file option in the advanced tab on the sharing screen between the two silicon macs, the audio was not heard. Only if I share through the narmal screen share, did the audio work.We have looked at the settings and have found nothing else to change. The share audio option is always grayed out on the silicon macs. Does anyone have any answers or things to look at

Is there a way to send the after webinar email sooner than 1 day after the webinar ends? We would like the Email with the survey to go out an hour after the webinar ends and I only see the options for 1 day- 7 days. We dont want the browser only as we fear people will click away from it before reading that there is a survey there. 

I am having a problem with scenes missing when I go into my Webinar and load production studio.  Specifically it is all the scenes that us an image only.  I use the Media templates and load my image.  I save it and see it in PS.  When I start my Webinar and then load PS, all scenes are there but the ones with the image (Media Template).  Any clue what is going on?  

Summary:So essentially, our Eloqua by Zoom app has been wiped - across our instances and currently I am receiving error messages when I go into the cloud action configuration of;"Internal server error"PRESS X , then new message;"The configuration instance is not found"Also the Webinar ID and previous field mappings are blank. This is the same in each of the Eloqua instances that we have active campaigns.  I have re-installed the application through Zoom several times. What I mean by this is that I go through Zoom's app store, and then into Eloqua and each time it says it has successfully installed. Has anyone encountered this before?

Hi! I'm looking for some help troubleshooting, or redirecting on who to reach out to for this. We held an event through Zoom Events/Events Hub a few days ago. I'm trying to download all the polling results/data that we sent out during each webinar session. When I go to "event analytics" and then "Surveys/polls" it gives the option to "Download Table Data" on the polls tab. However, when I download the table data, it's only downloading half of all the polls we sent out. I can see all the polls we made, and can see how many responses we got, so they were definitely logged, but there's no data from them being downloaded. Is there any way to make sure the data from every single poll is downloaded, or even a way to download poll results individually?