Webinars

I've attended numerous webinars and zoom meetings over a few years and today a webinar I was attending was spoiled by a little pop-up bubble appearing each time a new chat message was received. I had to click the little x to kill it each time.My usual practice is to employ Alt-H to open the chat, position it at the left side of the screen and then make it disappear using the Esc key. Alt-H brings it back whenever I need it.  But today,  a continuous stream of new messages each triggered a pop-up bubble from the chat control at the bottom of the screen. Is this a new feature?More importantly, how can I stop that? I haven't found anything in the application settings.

Для проведения вебинара я ранее загрузил видео, которое отображалось в зале ожидания для всех участников. Сейчас я пытаюсь заменить это видео, загрузив новое. В настройках показано, что новое видео успешно загружено, но участники по-прежнему видят старое видео в зале ожидания. Я пробовал менять видео как в режиме вебинара, так и в режиме конференции. Помогите решить эту проблему.

Buongiorno è possibile nelle registrazioni far vedere solo le webcam dei partecipanti e lasciare solo quella dell'organizzatore e del coorganizzatore? e nel caso ci sarebbe anche la possibilità di mutare il microfono dei partecipanti? Questo perchè se io volessi divulgare un webinar a persone che non hanno partecipato attivamente, per la privacy, io non posso far vedere la faccia dei partecipanti attivi a quella lezione. 

Hello, is it possible to switch off the participants video in breakout rooms during a Zoom Webinar, but allow the panelists to use their video?  We will be running a webinar with breakout rooms but ideally do not want the audience to use their camers, only their microphones.  Thank you.

Does anyone know how many referral sources you can track with Zoom Events. With 'normal' Zoom Webinars,  source tracking allows you to see where your registrants are coming from. You can create unique source tracking links for each type of medium you use to invite attendees. You can add up to 50 source tracking links. The question is, how many source-tracking links can you have in Zoom EVENTS.

I keep getting webinar registration emails that i never opted in for. How do you stop people from registering you for webinars you didn't sign up for? They contain no unsubscribe buttons or report to spam and are AI related.  Super annoying........   

I want to host a webinar where the presentation and the speaker tiles are of the same size. While individual attendees can resize their views according to personal preference, I want this to be the uniform view for all attendees.But the existing templates do not allow the 2 tiles be of the same size. Can I create a custom layout on the production studio?

Hello Im holding a webinar for our members but i want to limit it so only our members can register for it. Is there a way to do so?

I currently have a Webinar 3000 license.  Does my backup also need this type of license, or can it be a Zoom workplace license?

We are having a webinar series soon. It will be over 4 days and 2 webinars a day. What is the best way to setup and have clients register? I'd rather the clients not register 8 times for the webinar. I can create a form on my website for the registration if that will help the process.

I paid $371 for Zoom webinar capability on May 5, 2025. Yet when I go into my account to set up a webinar, the only option I get is for me to buy yet another webinar capability. I'M REALLY TICKED ABOUT THIS. I've gone round and round with your sub-par chatbots, and I don't have a way to set up what I need and paid for. Can someone - a REAL, LIVE PERSON - help me, please?Melissa

Hi everyone, An issue that has arisen today - I'm hosting lots of upcoming events and was running some of the technical rehearsals today with some of the panelists but none of them were able to join the practice session as they were going into the attendees list. Help! It worked for one when I deleted their original link and sent them a new panellists one but I don't want to have to do this for all of the other panelists. Many thanks, Kimberley

Many of my Zoom webinar attendees reported that the links that I was shared with them on Chat were not clickable and they were also not able to copy that.  I have been conducting webinars for months and same links with htpps:// I have been sharing since then.  But this issue was reported yesterday by many of the participants. I got the testing done and found that issue was existing for all the users who are accessing Zoom using Androp Mobile. Their broswer and Zoom app are  uptodate. Links are clickable on laptops and iphone. One more observation I found in the testing that the issue is only for WEBINAR that is accessed by Android Mobile users. Same users are able to click links if shared in Zoom meeting. So clickability issue is with Zoom webinar product used in Android mobile user.   Please let me know if someone any resolution as it directly impacts by enagement with the attendees.  {Update July 11th 2024}  

When I give a presentation, I always use Show Presenter View, expecting that my audience will see the pictures I'm showing and a small camera shot of me.  On my side, I will see those two things, but also my script and the next slide (which the audience is not supposed to see).  Today, my audience did not see a camera shot of me and saw my script, which significantly reduced the size of the pictures I wanted them to see.  I knew the audience did not see the camera shot of me, but was not aware of they were seeing my script (with reduced picture size) until the end.  What did I do wrong?  How do I keep from having that happen again?

Hi Team,I have embedded in a zoom registration in my webpage, but after submission it shows error like "refuse to connect"

Several of my teammates and I use templates to schedule webinars. We just realized that the polls do not save with the template or are we missing something? We all don't want to have to add the polls to each of our templates.

Hello all, Last May, I enrolled in a series of Webinars, but from the end of last June whenever I fill out and try to send the request forms to access the recordings of the Webinars, I get invariably the same error message: "This email address has been used to send the request. Check your email or use a different one." I contacted several times the host/organizer of the Webinars, but he's ignoring me: I never sent the request before; I checked everywhere in my email, but there's nothing; the email address I'm using is the very same (and only one) registered both with my Zoom account and the Webinars account, I can't use any different one. I have left until end of this month (July 31st) to watch the recordings, and I need to understand if I can solve the issue myself, or if it's the host/organizer's responsibility to solve the riddle. Thank you very much in advance. Nicola Giacobbe (Nico66)    

I'm a licensed user with an Education account.I scheduled a webinar and I entered as alternative host a colleague.My colleague started by himself the webinar, he figured as host and things worked perfectly.At the same time I needed to start another webinar from my account, but I couldn't! A message advise me that there was another meeting going on...I read tha it's possible to host up to 2 meetings at the same time...Thank you!  Isabella 

We are a small Not For Profit using Zoom to run webinars for community. We only run around 4 meetings for under 100 people and 4-6 Webinars for 100-200 people a year. Wondering if there is Not For Profit pricing available for an organisation such as ours that runs a small number of events. Zoom is a great accessible platform for our use.

Hi, We are a nonprofit organization running webinars and meetings. Currently, we have two licensed Zoom accounts, but this requires the account holders to spend significant time starting and attending meetings that don't directly involve them. Given our limited number of meetings and webinars, additional licenses are not justifiable. When we create users with basic accounts, they seem to function independently, similar to if they were set up separately. Is there a way to set up master/sub accounts to allow basic plan users to start meetings on behalf of the licensed accounts? Would recordings still function properly in this setup? Can we still exceed 40 minutes? And use our increased meeting capacity?  We currently do not have the option for master/sub configuration. The advice suggests contacting our account executive for more information. How can I identify who our account executive is?

Created a single session webinar, Live, with enabled Livestreaming. I have created a polling question for my live webinar in event. Once I launch that polling question in zoom workplace, I cannot create another. Just states "You cannot edit a poll when it has been launched" which is confusing to me. How can I create an additional polling question? 

Hello, I was a panelist in a webinar today. I requested permission from the host to record the webinar and received it. The red "record" function was active throughout the webinar and we received the audio notification that recording was in progress. After it ended, I did not see any indications that the recording was downloading to my computer, and cannot find the files. Is there any chance it could have saved to the host's cloud, or anywhere on their device? I have searched my computer for any zoom-related files, and have not been able to find it. I also checked the recording folder for the account I was logged into. 

Can't open event recording of event host sent to me. Error message you dont have cloud recording. I am a free user.

Hey all!  I was trying to use the transcript feature in a webinar but it was not working, is it possible to use? The main account that the webinar was created in was NOT on the call but I was a co host and could not do it. 

Hello!Can someone please tell me what settings I need to check so that:1. Host (me)  is recorded in the webinar when I share my screen (see pic "1" - only screenshare visible in recording)2. Host and panelist with cameras off don't appear in the recording as small videos when another panelist is presenting (see pic "2" where videos are present on the right)3. When in gallery view (needed because two people are having a conversation), only host and panelist with camera on should be visible - how do I get rid of the "Pam" square (Pam was a panelist). (See pic "3") Thank you. This is rather urgent since I am recording tomorrow and last time was not good. In the past I have not had this issue so I am not sure what was different this last time.