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pdaking
Newcomer
Aug 10, 2023 12:27 PM UTC
Solved

Zoom Events Hub - No Access

I recently purchased Zoom Events, but I don't have access to create a new event via the hub. See the video below

 

https://www.loom.com/share/ddd16a5f8ddc4d3ea49940dd0e8af701

 

Please help me resolve this issue as I have several events I need to schedule.

 

Thank you.

    mgstark
    mgstarkAnswer
    Community Champion | Employee
    Aug 12, 2023 11:20 PM UTC

    Hi @pdaking it appears you may not have the Zoom Events license account assigned to yourself. Please check on the zoom.us page what licenses you have added to the account you’re logging in with.

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    5 replies

    mgstark
    Community Champion | Employee
    mgstarkAnswer
    Community Champion | Employee
    Aug 12, 2023 11:20 PM UTC

    Hi @pdaking it appears you may not have the Zoom Events license account assigned to yourself. Please check on the zoom.us page what licenses you have added to the account you’re logging in with.

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    Newcomer
    AvieUNST
    Newcomer
    May 5, 2025 5:41 PM UTC

    Hi!
    I am having the same issue. I have the licenses assigned to myself, and yet the event hub is still not showing like in the video above. Please suggest a solution.
    Thanks!

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    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    May 12, 2025 10:07 PM UTC

    Welcome to the Zoom Community, @AvieUNST.

     

    A lot has changed since that Loom was recorded. If you go to events.zoom.us and make sure you are in Organizer Mode:

     

    There are several types of views you might see. I have multiple hubs:

     


    If you can provide a Screen shot of what you see here, I’ll try to help out. 


    This Zoom Support article has a lot of information that’s helpful to a first-time Events/Sessions hosts:

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059786

    Also take a look at these resources I’ve compiled:

    https://goodclix.com/zoom-events/zoom-events-resources/ 

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    Newcomer
    CroweMikhailenk
    Newcomer
    Jun 3, 2025 6:01 AM UTC

    I can't see anything like that in the video above. I assigned licence to myself

     

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    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    Jun 3, 2025 3:15 PM UTC

    Welcome to the Zoom Community, @CroweMikhailenk.

     

    Without much detail to go on, I’d say possibly you haven’t created the Hub yet. Take a look at this guide to creating it:

    https://preview.zoom.com/en/products/event-platform/resources/events-hub-best-practices/ 

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