Webinars

Hello ZCommunity...I recently hosted a webinar (2/22/2022) for a client and pinned her and the panelists she interviewed one at a time. it was great live because it looked like camera switching or speakers coming to the virtual podium one at a time; very impressive. Once the cloud recording was available, I noticed it recorded in speaker view not the two pinned videos. My settings are below.  What did I do wrong?Cloud recordingRecord active speaker with shared screenRecord gallery view with shared screenRecord one audio file for all parti

Is there a way to track an anonymous person that posts threatening comments in the Q&A of a webinar? 

We need to share short video clips at the start of our webinars. I join as the Host and have tried a standard screen share and sharing via the video gallery (advanced settings) with both share sound and optimize for video clip checked. Sometimes it works, and other times the audio does not work. Attendees also see grayed out boxes where my control panel is. How do I fix these issues?

I am organizing a conference and we would like to record some sessions prior to the conference and make them available for on-demand viewing once the conference begins. How can this be done in Zoom Events?  Here are a few ideas, but I'm not sure if any of them will work.1) Is there a way to upload videos? This would be ideal so that I can get the videos professionally edited and closed-captioned.2) Record a session before the conference using Zoom so that it will appear in the Recordings section of the Hub. How would you do this? Do you need to make a fake session prior to the conference that you would record live?  How would you do this without altering the conference dates?  Any thoughts on the above ideas or any other possible solutions? 

Hi,We're running a Zoom Events Conference, and have been testing registrations before we send invitations. I can see in analytics that there are 6 people registered, but can't see any detail on those registrants anywhere - nothing in 'manage registrants', nothing under webinar registrations as a report, and when I export to Excel in analytics it says 'data is not available yet' (even after 24 hours). I'd appreciate any help please!

My organization is hosting an in-person conference in April.  We have a handful of presenters that still cannot travel but still want to participate in their sessions.  We would like to have them present virtually to the audience that is in-person.  Since the audience will not be dialing into zoom (since it will be shared on the screen in the room) I am wondering if there is any difference between the Meeting and Webinar platforms that I need to consider.  From looking over the product specs there does not seem to be a difference that would impact this setup but I am wondering if I am missing anything.  Has anyone else used a setup similar to this... and if so, what are some best practices you would like to share?  Or technology hurdles you had to overcome (if any)?  Also, is there a difference between meeting and webinar that impacts this type of delivery?  More details about our use case:Thes

Hello, I have a big problem, I can't find a webinar that I organized, in fact the webinar section doesn't give me the possibility to organize any more. It is very urgent.The webinar is the following https://us02web.zoom.us/webinar/register/WN_b0BsZacYSOSmvkE7lJRCEQ and should start in the afternoon.Please help me!

For some reason, when we use our Webinars account and send out an invite to users, it shows up in users Outlook Calendars as as an MS Teams meeting. Any idea on how to stop that?

I want to add a stock ticker esque element to the bottom third of my screen during a Zoom webinar.  Is this possible?

For each webinar, Zoom allows users to download an Attendee Report spreadsheet, which states the registrations and actual attendance for that single webinar. I want to generate an Attendee Report which contains this information for ALL webinars.  The current method seems to be (1) go to each webinar, (2) download the attendee report, (3) copy its contents, (4) move that content over to a master spreadsheet that we just started. However, we do a webinar a day and we have months of past webinars that need to be added to this master spreadsheet. It would take many hours. I briefly investigated the Zoom API but it was too complicated. I checked out Zapier but they have limited triggers - when there is a meeting registrant, it can be added to a table. This does not cover our use case for webinars, past webinars, and most importantly, attendance. Does anyone have a better approach than manually copy and pasti

can I use interpreter with 1 license business? now i have 1 Pro license + Large meetingThank you 

Hi. I'm new to Zoom Events and am currently setting up my first conference. Where do I add ticket tracks in the conference setup, as I can't add a session without it. Zoom support chat was unable to help. When I create a new ticket type, it tells me there are No Options, and when I try to add a session, there are no options either. Hopefully, someone can help! Thank you.

Can I add a link to an invitation or webinar confirmation? I'd like to send out a pre-event survey.

Will the video be truncated at 1GB?Will it continue recording past 1GB then start charging for more storage?

Hi- Is it possible to require registrants to fill out registration information when purchasing a ticket for an event? Do the other types of platform (webinar) allow this? Currently registrants don't even have to enter an email address, much less any other contact information. If this is not possible, could the interface be adjusted so the registrants would need to opt out rather than opting in? Currently they don't even see the registration information fields. They of course have the right to opt out, but they also might be fine including their information if they see the fields and know it will connect them with our organization and community. Thx!-Jon 

Hello,We had a webinar last week and for some reason the 1 hour reminder notification did not go to attendees.  We have had webinars before where it did work.  I've opened a ticket with Zoom, but information has been slow coming from them.  Has anyone else ever experienced this?   Thanks!

I ran my first Zoom webinar this past week. It was marketed by groups all over the country and I simply provided the Zoom log in info. I asked each group to send me a list of registrants (I wanted contact info for marketing follow up) but discovered I could simply download an attendee list straight from Zoom, complete with name and email. So, the question is, How did that happen? That is, if they didn't need to register for the webinar through me, how is it Zoom was able to capture the information? I'm simply curious, but also wanted to know so that I can save the time used chasing each individual group for their attendee list.

I get a developer error when I use the add to Webinar button on a Lead or Contact in Salesforce. The error is due to the character limit for the participants field in the Zoom External Meeting object.  When I press “Invite”  error says:  Insert failed. First exception on row 0; first error: STRING_TOO_LONG, External Key: data value too large: *********** (max length=50): [zoom_app__External_key__c] When I press “Register” the error says: Argument cannot be null. Do you know how I could solve this issue?

We scheduled a webinar and unfortunately, some of the confirmation emails had the wrong meeting ID (the Hubspot emails were not sent through zoom). Is there a way to do a redirect to the correct zoom meeting?  Or provide the correct link if someone clicks the wrong link?  

how many panelists can you fit on one zoom webinar page?? I have 10 finalists and 3 emcees.. and want to have all of them for a moment on one screen for the attendees.. will they fit, or would attendees need to scroll to page 2?

Is it possible to have the panelists join a webinar 15 minutes PRIOR to the meeting but all other attendees CANNOT join until the actual start time?  I understand I can have them go into the waiting room but if there are 200+ attendees, don't I have to select everyone individually to let them in?

How do you edit a webinar? We started it way early to make sure everything was good, but really dont want to share that dead time with our clients.

We are planning to host a webinar, and want to ensure only those who have paid the registration fee can get in.  In other words, that they cannot just forward the link/password to their friends have people join for free. In other systems, we've been able to upload the list of email addresses that are allowed in, and it will keep everyone else out. This being an inclusion list versus an exclusion list like limiting the domains that can enter. Is there any way to do this in a webinar currently?

Hoping for help on a question from a vendor I work with. They would like to use a third-party captioning service for live webinars, but are unhappy with the way the captions & live transcript display in Zoom when sent by the captioning service. With the Zoom AI captions, you get a nice long block of text between timestamps in the live transcript, and the caption box is centered on the screen, however, the AI often misses product names and industry jargon. When we tested with the live captioning service, the accuracy is better, but you get these small fragments of text between each timestamp in the live transcript, and short blocks of captions that pile up on the left side of the screen. Ideally, we would like to see the live captioner's output display the same way that the Zoom captions do. Is there some parameter we can change in the API token that will increase the length of text being transmitted at once? Or is there something I can ask the captioning servi

Hi,I set up a Zoom webinar that had no registration and sent the link for participants to access on the day.We have since turned on registration for this webinar and some attendees popped up straight away as already having registered?Any ideas how this would happen?