Webinars

We experienced a challenge mid-session during a webinar, where the Advanced Share advance video audio option was grayed out. We had used the feature earlier in the session, but when we wanted to use it again, the host and co-host did not have an option to share video audio. No settings were changed, and it started working again after some time, adding another co-host without changing settings. Has anyone else experienced this or thoughts? Thank you. 

I have a question about the audio during a webinar: some members have noise and difficulty hearing during the webinar, even though the audio during the Zoom meeting is fine. When other members are speaking, there is no noise, so it is not a problem on the Zoom side. We have tried various things, including replacing the microphone, but have not been able to improve the problem. Is anyone else experiencing the same problem?

Failed to set survey link in follow-up email. Is it possible to send the Zoom survey URL again?　Should I use a third party?

Hi All, I'm New to Zoom Webinars. I have worked out most things but having trouble with this particular query I am planning a Power Point Webinar for the Executive and I need some community expertise We are having three presenters and one panelist. All three presenters will be rotating and speaking to their slides in the presentation. I need all three to have Presentation with Notes that they see on their laptop and just the Presentation that’s beamed out to participants on their second monitor I have worked out that I can promote co hosts and give remote access so they can all change slides, but the Host is the only person who can see both presentation with Notes (on laptop)  and presentation NO notes on secondary screen not the other two presenters? They can only see presentation without notes…..What am I doing wrong? I need the other two presenters to see both Presentation with not

1.  How does one access a webinar if their company restricts access to Zoom?  2.  I have someone who registered for a webinar but dialed in instead of attending via his laptop. He dialed in from a phone number different than what was entered at registration. The attendance report shows him as NOT attending. If he used the phone number he entered at registration, would Zoom Webinar match that to his registration info so he would appear as attending?  Thank you for any help!

Hi,  We would like to pre-record our webinar and play it to an audience at a set time so it looks like a live webinar. However, at the end of the webinar we want to go live and do a live Q&A? I have a couple of questions Will participants be able to post questions on chat during the pre-recorded part of the webinar?Will I be able to record the pre-corded webinar and the live Q&A as one video so that I can make it available on demand and it looks like one video?Thank you very much in advance for your help?  Josephine

I have an extra wide monitor at 3840x1080. When I start the webinar, the recording is made with the full width of the screen. However, what I share to my audience is a single Chrome window at 1920x1080. How do I force Zoom Webinar to only record that screen or that portion of my monitor? 

Good afternoon. I am working on a Zoom Webinar Registration that will be offered completely in Spanish for our Spanish Speaking citizens.  I have found how to change the langue for confirmation emails once they register, but I am having some issues with the creation of the registration itself.  I have added 2 pictures with the areas circled in red that I need help in figuring out how to turn them into Spanish.   Since the fields: first name, last name, email address, confirm email address are automatically populated by Zoom.  I translated these fields into Spanish, but, as you can see from picture, the automatic English fields are listed first.  Also, the statement right before the blue "Register" button and the blue button itself are in English (see picture 2) and I need them in Spanish. Is there a way that I can change these areas to Spanish?   Thanks in advance for

Hi Zoom Hive Mind, I'm running my first ever multiple session Zoom Event at the end of September, and I'm really struggling with it.  Could someone please answer the following questions for me to help me get started!?   - I can't find how to start the practice session from the hub or event page - can I run multiple practice sessions or do I need a full run through of the event with everyone present - so can I pick and choose which sessions to practice?- when doing a panel session with a chair, do I have all speakers as speakers or do I just list the chair as a speaker and then add the others just as panelists?  - how do you set up break out rooms prior to the event?  Or does that have to be on the day?- How do you link 3rd party apps like Slido in to the event? Does anyone have any links to good tutorials (ideally videos as I'm a visual learner)?

How do I "run a registration report" so as to see answers to my custom questions before my webinar takes place? I do not need help with Managing Zoom Event Registrations. I asked required questions like Title and Organization. How can I see these answers? TIA!

When I go to look for and purchase Webinar Add On I get this message:You are ineligible to receive this offer. Click here to return to your current plans. It sends me in a loop. I've had Webinar before, so I don't understand what I need to do now to signup again. My current month expired and I want to extend it for a webinar next week. 

We had a webinar last week and set the view with a spotlight on the speaker.  At the end, we changed it to gallery view to allow the 4 speakers to answer questions together.  I just downloaded the video and shared it with the presenters who noticed that the last speaker was still spotlighted.  She told me that there are often 2 versions of the video recording but I can only see 1.  Why didn't the view change on the recording?  It did change on the screen.

Does Zoom support Pre-event survey to collect the expectations from audiences?

It would be great to include the Webinar Session Branding options (wallpaper, virtual backgorunds, name tage design) in webinar templates.  This would allow us to push the branding elements to all our event planners to apply to all webinars.  Right now we must upload the elements for each webinar.

How to hide participant list

I'm hosting webinars with registration fees but would like to offer certain groups of attendees reduced registration fees. As I understand it, this option doesn't currently exist for Zoom Webinars. Can anybody suggest a viable work-around for someone that is only moderately computer savvy ? Also not sure I want to go the 'Events' route. TIA

We want to host a webinar where the audio from the host's computer will be the only audio used by Zoom.   Other participants audio input to Zoom will be muted on their computer.  All participants are in the same room and are using external mics which are connected to a mixer.  The mixer output will feed the host's computer and be the source of the audio for the webinar.  We want to do this to better control the quality of the audio.  Since other participants Zoom mic input is muted, Zoom cannot use their audio to recognize them as the active computer.  We still need the participants to be able to share their desktops full screen.  How do we accomplish this?   One idea I have is to have the host spotlight them when they need to share their desktop.  Will this work?   Is there another method which will work? Thanks.Jim Norman

We have never had any issues with our Chat files saving to the recordings. Today we went to retrieve our chat file and for some reason, it is not there. we have not changed any of our settings and have not had any issues with this in the past 2 years. Any one else having any issues?

Today we hosted a webinar where my account would record the event. We ran practice sessions before the event in which I was given recording privileges. Then, once the real webinar started, I began the recording 10 minutes before the practice session ended. Once the whole event was over, I got a notification saying that the recording failed since there was a previous one going on (a 6 second recording from one of the practices). I was then told to go into "meetings" or "recording," I forgot, but the webinar never told me this once the recording started.  This is extremely problematic as we promised the video would be recorded and Zoom never said to finalize the 6 second video processing in the background. What can I do? I need the recording please.

I have already told people to check spam/junk folders; I have already DOUBLE checked their emails. I have already gone into zoom and RESENT confirmation emails to all who have registered - and I still have people emailing me that they have NOT RECEIVED the link. Not sure what is going one. We have been using ZOOM webinar features since April of 2020 - and this has never been an issue before. Need help!!!! Webinar is tomorrow.Thank you 

Hi All, I have recorded a webinar to the zoom cloud and set the recording so that to view it you need to register. I have also setup a registration page where you can register. My question is how can I add the recording to the registration page? i.e. Once you register you can then view the recording of the webinar on-demand Thanks!

Can I ask if Zoom has function to pick webinar slot (like 2pm or 3pm) and directly send to audience's email?

I want to create a single event of 3 days, 2 days of them will be seminars and 1 day of meet. I want this to be created with the same link. It's possible?additionally I want the meet me groups to allow.Any recommendation?

We are finding that many of our potential webinar registrants are not scrolling down far enough to see the bio on Speaker(s). The registration button is above this area so it's not obvious that the user needs to scroll to see more information. Is there a way to move the placement of the speaker bio on the registration page or otherwise make it more obvious? If not, please consider this a suggestion for future development.

Can I change the recording and Q&A settings of a webinar after it's been scheduled? Or will the changed settings only apply to webinars scheduled going forward?  If the changes only apply to webinars scheduled going forward, is there any other way to change these two settings once the webinar has already been scheduled and links sent out?