Rooms & Workspaces

Hi All, today we updated our system (thanks to community help) so that it has the most current version of CollabOS and the app.  The RoomMate went from 1.7.433 to 1.8.576.  We're running a RoomMate, Rally, IP Tap, Swytch conifguration.  Once the update was complete and the system restarted, the Webex join button appeared on my IP Tap room controller.  However, I also previously had the boxes checked so that the Microsoft Teams and Google Meet buttons should also appear there.  I've tried unchecking the boxes, resetting, then checking the boxes and resetting, but that did not work.  Am I missing something?  We use Zoom, but we have partners that use Teams, and other partners that use Meet.  We've been making use of the Swytch to join those meetings but if we could use the full system to join with the Tap that would life much easier for us.   Thanks!

Previously, when using Zoom on our Spark Board, attendees that would call in, would display in separate windows on the spark board.  Now they display in one single window and the more attendees, the smaller they are in the single window.  On Windows PCs, they display in separate windows.  Is there a way for me to set attendees to again display in separate windows on the Spark board?   

Are there any plans for extended camera controls to be available on the zoom room controller?  Brightness/White Balance/Focus would be great to have, instead of the suggested "cover the camera and then uncover so it re-adjusts" which looks very hacky when it comes to a presentation... Using Logitech hardware (rally bar, rally cam), they have their own adjustment software, but since it runs on the system, it's inaccessible while the zoom room app is running and so useless in this case.  it'd be great if we could have that level of control in the controller

I followed the instructions of both our AV team and the Zoom site, but the content I added to the default list isn’t updating or displaying on the screens. I uploaded my images, added to the list, made sure it was enabled, then saved. However I asked a colleague in one of the offices (I’m a remote worker) to check and they said the two new images I added are not in the carousel. Is there a way to refresh or reset the players? 

Every time I update Zoom on my mMacs, the application opens after the installation. This is undesirable: all I want to do is update.Is there any way to prevent the app opening after being updated?

Hello,We are facing an strange issue, we have a list of EXCHANGE Room mailbox that were created, and implemented with Zoom Room. We have made a modification on the email address. Now when we try on the Zoom Room profile to add external Calendar and select the new address and save it, goes to another tab and come back, the profile is not updated. When we do the same with the previous email address and save it, the profile stay and working. Who can we make it for the new address ?

I use a DTEN me and can pair easily with my work account.   It works great.  I also have 2 personal accounts - one free account and one pro account. I do not see a way of pairing these with my laptop when I am on either of these 2 accounts.  Is there a way?It is particularly helpful since sometimes the meeting URL are encrypted and I can't parse out the meeting ID and password? I would think the DTEM me would show up as  zoom room on the pro account?  it worked in the past? thank you

We have a Logitech Tap Scheduler associated with a Zoom Room. The display is only active from 7 am to 9:10 pm each weekday. I want to expand these hours but have no idea how to do that. Is this a Tap Scheduler setting or a setting on the Room Controller or something that I need to configure via Room Management on the Zoom.US account page. I have searched high and low and cannot recall how these times were set.

Hello, As title,We install zoom room version 5.15.7.3094 in the PC, and connect this PC to another tablet.Now we would use the tablet to be a controller to control PC but not install  zoom rooms controller.And we expect to have control items on the tablet(same as picture).Please advise how to setup this. thanks 

We have seven Zoom Rooms and they are all using Samsung Galaxy Tab A (2019) tablets as controllers. They are all running Android 11 and version 5.15.7 of the Zoom Rooms app. The app is crashing frequently on all of the tablets. We had a ticket open with Zoom support for several weeks, and we provided multiple sets of logs and other information and they were not able to determine why that is happening. At this point, we are wondering if the tablets are simply too old and perhaps incompatible now. Is anyone else running this same tablet model as their ZR controllers successfully? Or does anyone have any other suggestions on what we might check? Thanks!

Hello, It would be great if from the Digital Signage menu, it's possible to allow to schedule content (via playlist or not) to the Zoom Room. As of today, the only way is to navigate through the Zoom Room admin area which is not good as DS content is not managed by the same people that manage Zoom Room.

I have a Zoom Room with a projector and a large format display. The two displays are set to go into standby when no HDMI signal is received from the Windows Zoom PC. It worked great for years.Recently, Zoom has stopped turning off the displays and just sends a blank (black) signal instead. This isn't so bad for the TV,  but is terrible for the bulbs in the projector. I've tried changing the room "Device Operation Time" settings, but I can't get Zoom to turn off the display outputs, it just sends a blank signal.

I'm trying to figure out why my hair looks "blue" and my black blouse looks "blue" as well every time I'm on a Zoom meeting.  I'm sure it has something to do with lighting, so I'm asking you all for some tips on how to make my lighting such that I don't look, pardon the pun, but blue.It has to be my overhead light source, but can I add lighting somewhere else to help?  Any ideas?

Hello togetherIs there any way to force the zoom room update, I go into the rooms want to do the update and have to wait or restart the devices each time for the update to be done. Is there a better solution

We just got a new Zoom Room. I had a question about how it functions when compared to our former desktop zoom account. Our office only has one zoom login. Let's say someone is in the Zoom Room, and starts a meeting in there. I am in my office, and need to join another zoom call that is unrelated to the one happening in the Zoom Room. Can I join (or start) this other zoom call just by logging into my desktop? Or will that be unavailable because the Zoom Room is already in a meeting?

Any advise if use teams room the join meeting both video and audio have high latency and delay?Use native zoom or mobile client to join is fine. Thanks.

Dear Zoom Community,  I have been encountering persistent issues with Zoom on my Echo Show 8 in Canada for some time now. Despite my efforts to follow Zoom's instructions and multiple attempts to seek assistance from Amazon, the problem persists. I would like to share my situation with you. I have been actively involved in a project to help seniors maintain vital connections with their families. To facilitate this, we have invested in over 200 Echo Show units. However, over the past six months, Zoom functionality on these devices has become unreliable, leaving many seniors feeling isolated. Zoom was their primary means of staying connected, and its malfunction has created a significant impact. I am reaching out to the Zoom community with a plea for help. If anyone possesses the knowledge or experience to assist me in resolving these issues with Zoom on Echo Show 8 in Canada , your assistance would be immensely appreciated

When connecting to our Zoom Room via HDMI the laptops sound can't be heard. The laptop's HDMI audio shows up as a separate microphone. The only way to hear the laptop's audio is to switch from the Room's microphone from the DSP ceiling mics to the HDMI audio input. Of course this means that remote attendees can now only hear the laptop audio and not the presenter. One hardware solution is to use an HDMI audio extractor and route the laptop audio through the DSP, but it seems like this is something Zoom should handle gracefully in software. Is there a setting I'm missing? If the laptop shares to the room wirelessly, all the audio works fine, but presenters really like the HDMI connection because it allows them to see their PowerPoint presenters notes on their laptop and connecting through the Zoom  client does not. Also some guest speakers are not allowed to run Zoom on their laptops.

Salve a tutti,in fase di pianificazione di una riunione ho attivato la possibilità di pre-assegnare i partecipanti alle sessioni secondarie, ho creato le stanze e indicato gli indirizzi e-mail da associare ad ogni stanza. Ho salvato e avviato la riunione, ma si è svolta nella finestra delle sessioni secondarie solo nei nomi delle stanze ma non nei partecipanti assegnati. Quando questi ultimi accedono alla riunione risultano come utenti non assegnati.

Will Poly group 700s be affected by cipher changes for Zoom? Please see the email below.--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------“Dear Valued Customer,We are writing to inform you about an upcoming change to the Zoom CRC (Conference Room Connector) service.In our continuous effort to maintain high security standards, we have identified certain weak cipher suites supported by Zoom CRC for Session Initiation Protocol (SIP) connections using Transport Layer Security (TLS) that must be retired from service. The discontinued cipher suites have been identified as vulnerable to potential security risks and are no longer recommended by industry standards. Removing them will help enhance the security of your data transmissions and help protect the confidentiality, integrity, and authenticity

Hello All, Hope anyone can shed some light on our issue. We have the following set-up. - Mac mini (Intel) running the latest version - Monterey OS- Shure P300IMX Processor (Connected USB)- MXA 910 Microphone- Shure Conference Speakers- Zoom Rooms - latest version Here is the issue. Zoom rooms will start up fine but anywhere between 8 and 45 minutes the audio will stop working. The computer sees the USB processor just fine, but the audio isn't working with zoom. Has anyone else seen this issue before? We thought it might be the computer, but we replaced the M1 Mac minis that were in there with Intel max and have the same issue.

Our zoom room thinks there are 2 displays connected, but in reality there is only 1 which causes a major issue as we are unable to see participants on the other end of a meeting. This room utilizes a Poly Studio X50 to run the Zoom Rooms app and is running version 5.15.8 (3555). This just started happening once we upgraded to this version by the way. Anyone else ever see this issue and know how to resolve? Simple reboots did not help unfortunately.

I see that Cisco Room Bar is supported as a Zoom Managed Device.  I do not see how to set it up that way though.  I see the Cisco/Polycom Rooms option under Room Management, however my  CRC license doesn't show as available to set this up.  It is available under Zoom Rooms.  Any help is appreciated.Thanks,Brian 

We are seeing Zoom Room control connections rapidly opening and closing with our Q-SYS cores. Zoom establishes and closes connections on the ECP port several times each second. This is happening in every room we're using Zoom Room controls and it shows up in the logs of the core. What's going on here?  

My wall controller is no longer in Scheduling Display mode.  I tried following the documented steps to revert back but it didn't work.  It is showing Meeting control just like the controller in the room that controls the meeting.  Both are on the latest updates.