Phone

Is there a way to force a phone to ring if it is on silent?

My users within the company are experiencing SMS Message could not be sent. SMS is enabled.  Even after clearing out the application's cache, this error message pops up.

How can I add custom SMS messages to send when I am unable to answer a call?

All of a sudden SMS responses to our LMS system are coming through the Zoom app as well. Texts are being sent through the LMS from an 800 number not associated with Zoom, and when someone responds the response is coming through the Zoom app and it is being sent to a random rep. It is very strange. 

please i will like to know if the zoom phone is reliable and if anyone has used it for more than a year just got it and it got disabled not sure if i can get another one but want to be sure if its reliable. i think i might be disabled maybe because i changed my picture on my status or maybe because i have logged in on 2 diferrent phone but it signed out while i log in on a other phone. zoom didnt give any reason for disabling my account. i will be glad if i could see anyone who have used the service for over a year as changing numbers might spoil the reputation of the company.

Dear all,I do hope all is well. Quick question about zoom and files storage.I have a username and a password in order to access my respective cloud and store and view zoom meetings of the past.Let’s assume that one more or two more persons want to connect with the cloud and store and view their own zoom meetings.Is there a way to grant them separate passwords and separate spaces inside the cloud, which will allow each one of us to view their own videos and prevent them from viewing mine?Please, advise.Best regards,George

When I connect to zoom using the mobile app with an Android phone (Pixel 6 Pro) all bluetooth audio is disabled and I am only able to communicate using the phone itself. Bose sportbuds do not work, neither does vehicle audio.Both were working previous to, and after, the zoom call.This is a relatively new occurrence as both worked in the recent past.Has there been a recent update?Any information/assistance would be greatly appreciated.

I have tried going through so many options but was unable to find help. I was wondering If we can assign a direct number with out using extensions. like normal dial in phone numbers, and able to send and receive sms. but it doesn't seem very simple when setting it up.

Hello, Do users in the queue assigned to the IVR need to have a license? Licensed (Zoom Phone) VS. Basic (Zoom Phone)

I call the number Zoom assigned me, but it doesn't ring anywhere.  I was hoping it would ring on my computer.

Where's the reference manual? It would be nice to get a step by step setup in order, but I don't see anything like that. I fumbled through adding the numbers to users. How do I assign my toll free number to the IRV and setup greetings, departments, etc.? 

We are new to Zoom Phones and the Poly Edge E450 brand of phones. We are trying to figure out how to see when other office members are on a call using their desk phones. In the past (old provider and phones) if a co-worker was on a call a red call indicator would appear showing they are currently on a call. If they were available for a call they would show as green.  I called Poly support and they indicated that this is a phone provider setting. However when I called Zoom they indicated that it was either a Poly setting or could be managed with the Power Pack ($25/user/month). My research indicates that power pack has nothing to do with the physical phones and only allows for higher visibility of call traffic on the zoom phone dashboard.  Has anyone else had this issue and if so, how do we fix this? Is this a phone setting or a zoom setting?  Thank you in advance. 

My company is a telehealth business and we sometimes have calls where a patient will have a medical emergency when on the line with one of our team members. We are trying to figure out a way to enable our team to call local emergency services dispatchers near the member. Has anyone found a clever way to support this kind of workflow with Zoom Phone? As of now our only idea is to provide our teams with numbers for local emergency dispatchers using the patient's address and a Google API, but if there's a more standard option anyone has discovered we'd be interested in alternatives.

Hi,I would like to switch over to zoom phone from my current cloud pbx provider. I will be buying new phones. A few questions though.1) Can I set a button on the phone to toggle between business hours and after hours? We often stay late.2) does call park work well? this is important to us3) does the android app work well?4)We have 5 primary users buy 9 desks and extensions, can I buy the $15 unlimited plan for the 5 primary and use the $10 plan (I understand there will be a cost for outgoing) for the 4 extensions?5) What is the best large screen phone to use with zoom. I dont need a camera. Just a large display and a solid phone. Thank you very much for your time.

Ive been trying to replace our old Telstra phone system with zoom.i can do 99% of what i need re call routing etc,we have.Basically Our store landline numbers   forward into a "hunt group" number for each store. we can then choose where to forward top from there.usually into customer xperience, but occasionally to mobiles etc.This is setup so that the Hunt group number is forwarded, and allows the call que to identify it as a store call being forwarded as it always shows the forwarding number which is saved as that specific store in the contact list.Showing the originating number means the cant tell which store the call is originating from.ive tried user/que/shared lines. after research it makes sense that it cant show the forwarding number, if its set to auto forward as the number never "answers".is there a way to make the line auto pickup, then forward to another number  without pressing 1?and have this   completely transparent to th

Hello community,I do have for a few months an addon for international calls with my regular plan. I'd like to know if it is possible to manually deactivate (on my side) the add on for international calls, for example in the months of July and August, and manually reactivate this add on at the beginning of September? My question is whether it is possible to do this on my side (autonomously in my client area) or if I have to send support an email to deactivate and another one when I need to activate it. Thanks for your help.

We are seeing several instances of calls coming through our Inbound Queue where the Result when attempting to route to someone is "Answered by Other Member", despite the Waiting Time not hitting our 10 second max setting for the queue. It's happened to different members of the team and we've checked personal settings to make sure it's not an issue on that front. Our Call Distribution configuration is Rotating / 10 second ringing duration for each member / Handle multiple incoming calls simultaneously enabled / Skip offline devices and phone numbers when ringing enabled. Has anyone else run into this issue?

Hi there, Is there a way to stop the drop down that lists company employees when entering a phone number in zoom phone? Sometimes my colleagues type a number fast and hit enter and it calls whomever is highlighted at the top of the drop down. Is there a way or setting to disable this that can be done either by user or admin?

Does anyone know how to setup the phone system to receive a fax?  I had someone try but it seems to have failed.

I am a Zoom Phone Business Admin.  I recently set up three new users over the last week.  Two of the users are fine and set up did not look odd in any way.  One of the users has a problem: their display name in the Zoom Phone system is displaying as their email address rather than first and last name.     Does anyone know of a way to force the phone system to use their first and last name rather than email?  It is effecting things like outbound caller ID and searches for the user.  The only way I was able to fix this in the past was by removing the user and then adding them again, but this user is already using their account daily so I do not want to cause a loss of service if I can help it.

Hi,I have a recurring problem on my ASUS A15 WIN 11 laptop and Logitec USB headset that I would like help resolving. Zoom Meetings: headset audio works fine, I hear others and can speak and be heard with no issue.Zoom Phone dialer: headset *does not work.* When using Zoom Phone I cannot hear anyone and they cannot hear me on my Laptop. I have the Zoom app on my mobile phone (Android), and it works fine.This is a recent issue that started happening within the last few weeks -- and I have updated Zoom to the most recent version. Zoom and laptop audio Troubleshooter indicates all is well, but I still have this problem where I cannot hear or be heard via the PC Zoom Phone call app. How do I fix this??

Hi all. I have a batch of Poly Edge B30 phones I purchased.These are going in a store/shop environment.I need to be able to hit a page button and have the message go over the phones and also the paging system in the shop.With Yealink, I was able to do this very easily using Multicast and a provision template. In my template, I use:  #KLB - Yealink T42S #Paging Setting multicast.paging_address.1.channel=0 multicast.paging_address.1.label=PAGE multicast.paging_address.1.ip_address=224.0.1.116:8000 multicast.receive_priority.enable=1 ##multicast.receive_priority.priority= multicast.receive.use_speaker=1 ##multicast.receive.enhance_volume= ##multicast.receive.ignore_dnd.priority= multicast.listen_address.1.channel=0 multicast.listen_address.1.label=Store PAGING multicast.listen_address.1.ip_address=224.0.1.116:8000 ##volume = 1-15 multicast.listen_address.1.volume=15 linekey.5.label = PAGE li

Hi everyone, we have (Global Select Calling Plan, International Calling Add-On) and we are using a Dutch number, we are working from Dubai and whenever we call someone in Dubai, everything seems fine, but when we call internationally sometimes the call Drops after a while or the other party can't hear us, its happening for all of our users who are working in UAE, but outside UAE it seems to be working fine, could you please help me with that issue.Thanks,

can anyone help me understand how to integrate zoom phone with Salesforce? I have tried to find an app and logged into both zoom and salesforce and cant figure out how to perform the integration. I know its possible though.

Hello! I can't figure out how to send sms using the Zoom phone.Could someone please advise on set-by-step directions?Thank you!