Phone

Recently, we had someone mention that our dial-by-name wasn’t working. Upon testing it (we use ‘Press 8’), I would press 8 and then the 3 numbers corresponding to the user I wanted to call, but it would immediately tell me it was an invalid entry. While digging in, I found that after pressing 8, I would have to wait 2-3 seconds before the next prompt played telling me what to do to reach a user. Here’s my question; is there a way to remove that delay and make it instant? It does it on all our IVR options, it’s just more noticeable on the dial-by-name option because the caller has to input more information.

I have read the news that Zoom got license to operate in India, Is there any timeline does Zoom have to port India DID numbers BYOC towards cloud and again does it means it can run without any SBC? Can someone shed some insights on this?

I am having issues factory resetting a couple of Polycom Soundsation IP 6000When trying to reset with the IP address: it states "Page not found" One that we did factory reset keeps looping & restarting.  Does anyone have any input?  Thanks, nla

Both using VOIP phones and cellular phones for the "Call Me" functionality zoom cloud meetings audio are very poor quality and cutting out in audio. When using computer audio or calling into the meeting however all audio is working fine.

Is it possible to avoid waiting room only for a specific and given contact?

I'm trying to set up the VoIP phone, but it requires you to verify the business address: Our business does not have an address we work remote and their are only two people; me (admin) and my boss. Does anyone know how to get around this step? I have clients to call and I can not do my job without this phone... 

The current Salesforce Zoom Phone Widget's contact/lead search bar lacks the ability to display Account Name. This creates challenges when identifying the correct contact or lead due to potential duplicate records assigned to separate accounts.

To have Account Name in contact/lead search bar in Salesforce Zoom Phone Widget will be helpful when there are duplicate records assigned to different accounts.  

Sorry if this should be in a different category, it's a phone device and a meeting question all-in-one. We've got the Yealink VP59 and the MP56 (Zoom Device Managed). The user will be able to sign in to the device and use it as their phone and host / join meetings directly from it (Zoom to Zoom).  When it's not signed in as a user / common area, it defaults to acting like a Zoom Room. I say this because if you try to join or start a meeting, as the option on screen, it says it's an Unlicensed Room. Before we look at Zoom Room licensing for this device, I'd like to know if, like the dedicate Zoom Room Appliances, such as the Yealink A30, would enabling the Zoom Room License on a Phone Appliance, enable the option to join a Teams Meeting via ID? I guess a wider ranging question I have for this subject, is there any likelihood that the normal Zoom client (just just room appliance) will be enabled for joining Teams meetings i

Hi. I would like calls via zoom to be received only through the mobile app, calls are currently coming through to both my phone and laptop. I have my package set up and call queues created, this is the last step before the system can go live. Does anybody know how to do this?

I am running Version: 5.17.2 (29988) of the Zoom desktop client and cannot for the life of me, figure out what happened to the  "notify me when available" function. I used to just right click on someone's name and would have the option to get a notification when they got off the phone. Please tell me this feature was not removed! It was so helpful and probably one of my most used functions!I also noticed we are no longer able to "check for updates." How will we know we are running the latest version and how can we troubleshoot when we have issues? We used to check for updates whenever we had problems in our office and installing the latest updates would almost always resolve the problem. Now we cannot do that either. Not liking these new updates, Zoom! 

I have my computer paired to my Skokz OpenRun Pro headphones. Everything works great but I cannot answer the phone by pushing the multifunction button on the headphones. I need to be near the computer to answer through the screen. What am I doing wrong?

We recently switched to a Zoom Phone system with Yealink phones.  We have had an ongoing problem of customers calling, and we can't hear them and they can't hear us.  I know this is not due to our internet, but wondering if anyone has had this problem, and more importantly, how it was corrected.  Any ideas would be appreciated!!

I am new to Zoom and downloaded Zoom App in my Laptop. I need calling feature in my Zoom App but unable to do so. Please help or guide me how I can add those calling feature in my Zoom App? 

Hi there! I'm trying to provision a Yealink T31G to be used as a Zoom phone. When I do, nothing happens. If I reboot, it says Update skipped. I got the Server URL from a zoom support webpage, and have configured everything else accordingly, but it's not working. I can't find anything online that is fixing it for this specific phone. If anyone has any solutions, I'd appreciate them.

 Just set up a VPN for my computer, all Zoom functionality was retain EXCEPT phone calls do not connect.  SMS works fine, Zoom calls no problem, phone is a no-go.   I am a in a solo office with no IT support - so I am trying to troubleshoot as a non-tech professional. Thanks, Steve

Hello, I have a Google Pixel 7a phone. When I join a video call, my camera is in portrait mode. If I try and turn my phone landscape, the video turns sideways rather than the camera switching to landscape mode. Ie, the view stays in portrait mode but my camera is showing everything on its side.  I can't see any options to rotate my camera manually. Is there any way for me to manually ensure my camera switches between portrait and landscape mode (either before or during the call)?  Thank you in advance!

My company is migrating with another; we plan to move to another Zoom account. How do we go about transferring our Zoom phones? Can we port numbers between Zoom accounts?

Yealink t54w doesn't ring, it just beeps and some times the customers get busy signalTried resyncing and I do not have any call forwarding for business hours.

I bought an unlimited subscription for the US and Canada. But when I call, they tell me I can't make calls. Can you help me?

Tried entering letter password with phone keys, using corresponding number for the key.  Didn't work that way.  So how do I enter a letter password on phone keys?

I have 2 zoom phone numbers to accommodate 2 different companies. But when people call either number, they are displayed the same way- making it impossible to determine WHICH phone number was being called. Is there a way to personalize the incoming display to show which number is being called. Along the same lines, is there a way to display which number was called under ALL HISTORY? I am using the phone and desktop app. Version 5.17.11

How can I add a regional phone number that Zoom does not list?  Malawi Africa.

Just going live today and we had planned on using the Power Pak license with the Zoom Assistant as a receptionist console.  It presents a very usable list of users with their current presence.  I'm having problems with users who has enabled calendar and contact integration.  When they have a calendar item their status changes to "in meeting event."  For users who schedule tasks for themselves that doesn't necessarily mean they are unavailable to take phone calls.  When a user has a calendar item and locks their PC their status remains "in meeting event" rather than updating to Away because the PC was locked. This makes using the Zoom Assistant as a receptionist console pretty difficult.  Any thoughts/suggestions?

The host of this meeting does not have a conference room connector license