Orientation Issue - Android phone | Community
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Newcomer
E11ie00
Newcomer
April 11, 2024
Question

Orientation Issue - Android phone

  • April 11, 2024
  • 1 reply
  • 2 views

Hello,

 

I have a Google Pixel 7a phone. 

When I join a video call, my camera is in portrait mode. If I try and turn my phone landscape, the video turns sideways rather than the camera switching to landscape mode. Ie, the view stays in portrait mode but my camera is showing everything on its side. 

 

I can't see any options to rotate my camera manually. Is there any way for me to manually ensure my camera switches between portrait and landscape mode (either before or during the call)? 

 

Thank you in advance!

    1 reply

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    April 14, 2024

    hi e11ie00,

     

    does your google pixel 7a have auto-rotate screen turned on?

    settings->accessibility->auto rotate screen.

    do you have the latest zoom android version installed?

    Release notes for Android

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069088  

     

    Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

     

    thanks,  eliot

    E
    Newcomer
    E11ie00Author
    Newcomer
    April 14, 2024

    Thank you for your reply! 

     

    Yes, my phone is set to auto rotate and I've got the latest version installed.

     

    It still won't rotate from portrait to landscape and vice versa, but I can join the call in landscape and it'll stay in landscape (but I can't then switch to portrait during the call). 

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