Phone

Hi, I just wanted to check if it is possible to assign one specific email address to receive our Zoom Phone voicemails?

Within a Zoom call queue is it possible to disable the requirement that requires uses to 'release a conversation' before other members of the queue can respond to the SMS?  Thanks in advance!

Hi Zoom Community -- My company is an authorized Social Security partner, providing services to benefits recipients. We can only store Personally Identifiable Information (including call recordings) on local machines or encrypted in the cloud. It doesn't look like Zoom provides these options for call recordings (unlike meetings & webinars that can be stored locally).  Are you aware of any solution / add-on that would allow us to store recorded Zoom calls locally? Thanks!

I want to have one phone at the office and one at home that I want ring at the same time; there would only be one phone number for both phones.I have been told this is called twining a phone. Does anyone know if this is possible with Zoom phone?I have a Yealink MP56 and have not bought the other phone yet. Any advice or commentary would be great.

Hi, I cannot use phone number functionalities even though I have an account. Can you help with this?

i recently purchased the basic phone service through zoom but I am not able to make any outgoing calls nor can i receive any incoming calls using the phone number zoom assigned to me. please advise on solution to this problem. 

To all, I have just joined a law firm as part of their IT support and some of the attorneys in the firm have not been saving their SMS messages with their various clients in their zoom meetings.  Is there a way to recover text messages (up to 3 years old) using an existing web api (format shouldn't matter) based on a cell number? Or perhaps by some other approach?

I set up and provisioned two Grandstream GRP2602W desk phones on the same LAN.  I now need to move one of the phones to a different network, which requires the admin password.  I am the owner of the Zoom account and my Zoom password is not accepted.  Neither is the default password on either of the two desk phones.  Grandstream support tells me that, if the phone has been provisioned, I (the admin) should know the admin password.  Any ideas on where I can determine what "other" admin password was set during the original provisioning?  Thanks.

We, as a company, have just ported over to Zoom phone.  We came from RingCentral.  There is a feature that RC has is called HUD and it shows the real time status of a user.  It will show what status they are in and if they are on a call, who they are on a call with.  Does Zoom or Analytics have anything like this?  We don't have the contact center. Joe

I simply do not understand why it is so hard to change the voice message on my zoom phone.  EVERY time I go on vacation, it seems to take forever to find out where you do it, but it never takes.  I have gone into the web portal, typed in text, it plays.  It seems to take the changes, but when I call in, it's the old message.  How long is it supposed to take to update?

Ok I've followed the written directions and just can NOT figure out how to fix this.  Not having live support really makes me considering going to another phone product.  Hoping someone here can help because I just can't make it right no matter how I try.  I've done everything as outlined in the directions and still can't fix it. Upstream CNP declined sharing request for campaign CXIJ5JS. Explanation: Brand email used does not match the Brand, Brand email used does not match the Brand, You do not have a privacy policy on your website, /Your privacy policy mentions that you sell data, Inadequate details on website consent method, Inadequate details on Inbound SMS consent method, Inadequate details on Written consent method

Zoom Workplace has some keyboard shortcuts for phone functions, like handling calls that are incoming or in progress.  The shortcuts for making calls are few and awkward.  I found that on my macOS machine, I could use command-F to search for the name of a contact, but once it was found, the keyboard access to select a phone number and dial it is very, very awkward.  Awkward as in very easy to accidentally choose the wrong number.I wonder whether people in this community have any suggestions for better ways to access phone features via the keyboard.  Maybe there are some other shortcuts I should use.  If not, I think I'll need to send some feature requests to Zoom support.

I've a call flow that has several inbound numbers. I'm looking to treat one of the inbounds slightly differently. In previous systems I've used I've been able to do a conditional check ie 'If dialled number equals x then do this' I thought I could do something with the condition node but don't see an obvious way to do it. I know I can split that one dialled number out and do it's own flow, but would like to avoid that if possible, also need to do it without user interaction so any sort of collect digits type thing is out as well   The other option I though about was populating a temp variable with the dialled number but don't see a way to do that either.   Thanks   Mike

I learned from support that there is no way to change the ringtone for an SMS, only for phone or meetings. Has anyone else found a workaround. According to Chap GPT, there should be a way but was not specific.  Also, looking for the suggestions site to add this to! 

We would like our auto receptionist to play a message and then disconnect the call. We do not want out second auto receptionist to receive voicemail. How can we disable the voice mailbox for an auto receptionist?

Setting up call monitoring, being noted as "assign[ing] up to 100 monitors and 100 phone users being monitored to each call monitoring group" and having a need for a higher limit than what is noted.  Let's see what we can do to help.This is indeed noted in our resource as a current limitation.  However, we have a process for Premier(+) customers to use to submit these types of requests for our team to review for future consideration.

Does anyone know the maximum number of BYOC numbers that can be added to a Zoom Phone Auto Receptionist?

When my iPhone is locked, my Zoom Workplace iOS client appears offline in the Zoom for Lightning Softphone. When I unlock my iPhone, refresh my browser, the softphone then sees my iPhone again.  When I click to call in Salesforce, I'm expecting to start the call on my iPhone, but I cannot because it sees my iPhone client as offline. Troubleshooting Steps Taken:1. Confirmed latest versions installed2. Confirmed user is not in a call queue3. Confirmed iPhone Client works when iPhone is unlocked, and does not work as soon as it is locked. Current Settings:Application Versions Installed:iPhone 15 Pro with iOS 17.5.1Zoom Workplace for iOS 6.1.1 (16388)Zoom for Lightning (2.15.1) installed in our Salesforce orgZoom Admin SettingsPhone System Management Users -> UserCall Handling:

Hi,  Previously, I was using 8x8 as our VoIP provider and used the AudioCodes MP-114 ATA's to connect to our IP based overhead paging system. The ATA is connected to the station port on a UTI(Universal Telephone Interface) and the UTI is connected to the microphone module connected to our paging equipment. We are using Rauland TelecenterU. When I call to the extension that is programmed for port 1 on the ATA, I get a "The user you are trying to reach is unavailable right now", but when I call from the ATA using an analog phone, it works. A Zoom representative told me I don't have to change any of the settings within the web interface of the ATA from the Zoom provided CPM file. Any help is appreciated at this point! Thanks!

I incorporated the system message that says, "If you know your party's extension, dial it now," as part of a custom prompt using a script. However, I was not able to make further adjustments, such as locating and disabling the one that the system comes with, so it ended up playing twice. I think giving the ability to modify this feature would be a great improvement

We started getting this issue today and I cant find any information if this is known by Zoom or if there is a larger issue here. When we take inbound calls to Zoom whether a BYOC across our enterprise SIP trunks from our own SBCs that feed to Zoom or Zoom dedicated DIDs so the routing is cell phone > PSTN > Zoom we are seeing that we get back to back missed calls showing up for a single inbound call to Zoom and then eventually the 3rd call rings through to the client. The other related issue is similar where we get a missed call showing then getting 2 simultaneous calls inbound at the same time for the single call that was sent from the cell phone. Not sure what is going on but we have narrowed the issue down to Zoom via cell phone to a Zoom DID test.

Hi,  I am recently getting unfiltered Zoom phone calls from unknown random numbers. I would expect these calls should be answered by someone before it comes to me. How can the settings be changed so that its answered firstly by 1st line support before coming through to me. Note I still need to receive phone calls from other team members.  

We have had several users comment that when they select simultaneous to ring to all devices it doesn't happen.  It will only ring one device instead of all at the same time.  This has only happened recently.  Is there is fix or is this a broken feature since the last update?

Hi! I am having problems with a provisioning template for my Poly phones. I am trying to use a provisioning template to assign a vlan to the phone, but have the PC Ethernet port assign a different Vlan for the PC I connect to it. Here is the template thus far: vlan device.set="1"device.net.vlanId.set="1"device.net.vlanId="10"device.net.lan.vlanId.set="1"device.net.lan.vlanId="20" In this example, the phone would be assigned VLAN 10, but the port should tag traffic from the PC port to 20. Thanks!  

We have quite a few phones that have a utilitary function, so when people are searching the directory these locations will come up.  Is there a way to prevent a number, especially a common area, from not returning an extension in the directory search?