Phone

My campaign is rejected, with the rejection being: Privacy Policy: Please provide more information about how you process, collect, and store consumer data. Not sure what needs to be done to approve this campaign. 

Hi community,I have Zoom Phone on my account so I can record phone calls and access transcriptions. (Note phone  recordings are NOT the same as Zoom Meeting Recordings.) I have enabled auto-recording and live transcriptions in my Account Settings.When I make test phone calls it shows it is recording. But when the call ends, my call history shows that a call has been made, but there is no recording of it. I am the only user on my account, so I have all the relevant permissions to download, access, edit, delete recordings... they're just not appearing. Any suggestions please? Thanks so much,bvk

Is it possible to allow callers to search a dial by name directory by voice?  Or at least spell out the name using letters?  For example, if someone is searching for John Smith, could they say "Smith" or "S-M-I" and get matching names?  I'm trying to create a hands free experience for callers who get to an IVR that allows them to Dial by Name. Thanks!  

I'm new and I'm not sure if I'm asking the question incorrectly in the search.  I'm currently on the US/CA unlimited plan with just 1 number and 1 number is all I need.  I just ported my business number over to Zoom and as a single number it's working fine.  I was hoping to set it up so that it would be more of a business set up.  I'm trying to figure out how to set up 3 things and I'm not sure how and/or if I'm able to.  1.  When a client calls they get the option of dialing an ext or if they don't know an extension they go to "Customer Service"  and I'd like that to ring to multiple extension if possible.  I'm guessing I messed it up because when I enabled the auto reception I just received leave a message if you don't know the extension.  I don't want the call just dropped because they don't now an extension. 2.  The few employee's I'd like to give access should be able to call from my zoom line and again o

My porting just took place and both of my numbers work fine for voice calls.  However, I'm unable to receive SMS on them.  My 10DLC brand is approved, and my campaign is (And has been for weeks now) in 'pending' status.  However, I found a conversation here on the Zoom forums stating that SMS should still work for <1000 sms per day while the campaign is pending.  I only send/receive 5 or fewer messages on an average day so that should be fine.  Anyhow, I have SMS enabled in Account Settings>>Zoom Phone>>SMS, but my numbers still show as messaging disabled.  Any ideas? 

We really need the ability to change the call handling settings (change the device to ring, hours, spam settings, etc) from the mobile app and the desktop app. I sometimes change where the phone rings (desk phone, laptop, smartphone) depending on where I am. It takes too long to navigate through the menus to get to the main web site to change these settings. There could be simple toggles in the apps.  A big bonus would be if we could set "profiles" or "locations" where certain settings, ringing devices, DND, statuses, etc could be updated with a shortcut button/toggle in the app, location and/or on a regular schedule or via an iOS shortcut/widget on iPhone.

We have noticed that some cellular devices will not receive phone calls when the zoom app is on the history tab. The only way the device will receive calls is when the device in on the lines tab. I cannot replicate this on all devices, but have narrowed it down to those devices that are receiving the calls from call queues. Is there a setting anyone knows of that I have missed or is anyone else able to replicate this on their own call queues?

I need to play a message, stating that this call will be recorded, before I answer the call. Can this be done and if so, how?

Hello everyone! I hope you are all doing well. I'm getting the notification that I reach the limit for the messages and I can't able to send the message and he is the exact notification I'm getting." You have reached today's rate limit. Please contact your admin for further information."I really appreciate your help on this matter.Thanks!

unable to send texthere is error information, getting error of rate limit reach

How can I edit a contact details that are saved in Cloud Contact? I can see them in my Phone App but not in the website portal.   My Contracts saved in Personal Contacts does not show all of my contacts which were saved in my list of contact saved in App.  I have been saving the name as I received or called that person but found an error and would like to correct the name.  I can see the name and contact under Contacts in App but there seems to be no ability to edit.  The same list does not appear in the Personal Contact in the web portal.

Is it possible to record the IVR interaction? The idea is to use the call transcription to see which words people use and add/remove options from the AVR

I'm setting up an IVR to ask a simple question: "How did you find us?" I do not want to say "Press 1 for this, 2 for that, 3,4,5,6, etc" so I added some options like Facebook, Instagram, Google, Bing, Search Engine, etc. If I say "Google", it works, "Search Engine" works, and "Bing" works, but it is not working for the options "Facebook" and "Instagram". I tried speaking in many different ways and asked different people to try but does not detect both words at all. Any suggestion?

I've seen this question posted in other places but I haven't found an answer. If this has been solved please let me know. When I am on a zoom phone call (through the app) on my Android cell phone my call gets interupted if someone calls my personal cell phone. Does anyone know how to resolve this? I see that iOS devices have a callkit option but when I follow the same steps to enable that option isn't there. Thanks!

Hello,I have used Zoom Phone to call people for months without a problem.Today, when I type in the telephone number, it just won't dial out, so I can't call anyone/ make an outgoing call.Do I need to adjust anything in the settings?Thanks,Emma

I have a zoom phone. Iam trying to setup sms. Every time I try and enter a branding as per the instructions it fails. Iam using GoDaddy and entered the CNAME and TXT still fails. Any Ideas? 

Hi there, Does anyone know how to record their own personal message in Zoom? I found where I can select an automated person to say that no one is available to answer your call. But any way to record my own for a personal touch?

As of last week, my zoom office number isn't forwarding to my cell as it was programed several years ago.  More important, it is reading out a message, that I am not available and to call back later.  I have Optimum Mobile, which is where all calls are forwarded to when they call my office.Finding the proper link to contact Zoom is next to impossible.  Can someone assist?

Hivemind ~ Desperately seeking a guide on how to add a second handset to my account.  I have an existing Yealink w70b base station with a W73H linked to it, working great.  I've purchased a second W73H and it is registered to the base, but I cannot for the life of me figure out how to make the it work... Thanks in advance for any assistance!   

I set up a brand and a campaign with sample messages and submitted it more than a month ago and it still shows pending. Does anyone know if a "reject" message would be sent if there are compliance issues? Thoughts on how long I should wait to start the process over, otherwise?

I can get transcriptions of voicemails left for me but I cannot fathom how to get transcriptions of the occasional ad-hoc recorded phone call: So I go to account settings:Checking under both the "Recording" and "Zoom Phone" tabs I can find no way to turn on "Allow call recording transcription". I've also searched Google and the community here but couldn't see a post on it. If it already exists, sorry!

Hi, We're having an issue where a persistent spam call center continually reaches our Zoom phone numbers. They use a rotating number, so when you block one they just call from a different one. They seem to use the same one or two caller ID strings, so I was wondering if it's possible to implement some kind of rule that automatically blocks callers with a certain caller ID. For example, let's say I get a call from "SPAMCALLS INC, 555-123-1111". Blocking this number blocks only the 555-123-1111 number, but then I proceed to get calls from "SPAMCALLS INC, 555-123-1112", "SPAMCALLS INC, 555-123-1113", etc. and I have to block them all individually. Is there a way to just block "SPAMCALLS INC" rather than the number itself? Thanks!

We have an approved campaign (Yea!) but it only allows 48 users in the campaign, We have about 100 users who who would like to use SMS texting - its really person to person - is there a way to extend the amount of numbers or do we need to create a new campaign (and can we even do that)?

I have a rejected campaign. I see the "create another campaign"  button however it is not accessible. Should I delete the rejected campaign as it not letting me edit it? And if I delete the campaign will the Brand stay or will I have to re start the Brand process ?

Calls which are routing through from my Zoom phone "landline" to my cellphone from Zoom Phone are not ringing through audibly. They are going directly to voicemail, which is also captured in an email. I can't find how to have Zoom Phone calls have an audible ringtone. I would be grateful for any suggestions. Lauren Williams, Casual Uncluttering