Phone

We are new with Zoom Phone.  I need to create a role that will allow creation/deactivation/deletion of Zoom accounts and assigning those new accounts Zoom Phone licenses (only).  Basically, this role will allow management of accounts that have phone licenses.

Has anyone else encountered audio issues with Zoom on T-Mobile? Several users (iOS & Android) can't hear or be heard during calls over their data connection. We've submitted a ticket with Zoom and confirmed basic troubleshooting, but Zoom claims it's a T-Mobile issue. The call quality dashboard for Zoom shows no receiving stats for T-Mobile users, so it does seem like maybe a port issue on T-Mobile's end. Looking to see if any others are experiencing this. 

HelloI want to enable receive sms messages. I need to verify my tik tok business account and how can I enable receive sms messages. When I open mobile app and go to phone I have only 3 options: history, voice mail and lines. I don’t have sms.

As we've been rolling out Zoom Phone to our users, we now have several sales folks and managers using SMS.I've fielded several complaints that they "miss" messages because the sound that notifies the user is not loud and happens very quickly. Has anyone found a way to modify which sound and level of volume we can get for SMS messages?

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Hi does anyone have experience of using Zoom for VOIP calls in the UK with using a ATA so they can keep their old phones?  If so what ATA is the simplest to use with Zoom with minimal set up? Thank you

Is there a way to pre-screen incoming external calls to gather information like their name, company, or reason for the call? That way the person receiving the call has more information on how they'd like to handle the call (answer, decline, VM). I like the idea of sharing extension numbers and DID# to others BUT, I don't want our executives and upper level managment to be blindsided by someone that obtained their DID# through incorrect channels. I see there is a User Setting for Call Screening - "Incoming direct external callers will be prompted to respond to a button to reach users, callers who don't respond will be disconnected." This seems to be on the right track, but extremely limited functionality.

We are new users just trying to tweak our system to work the way we need it. Our current issue is when one of our people are on the line, it won't register an incoming phone call to that line, nor will it put the missed call in that line's history. There are times during the day when only one person is tending the phones (staggered shifts early and late in day). In this circumstance they don't know what they have missed a call, unless a voice message is left by the caller.

When we rolled out Zoom Phone, we gave everyone a desk phone.  However, some people like to use their mobile device or desktop application instead.  For those people, we want to reclaim the phone for new employees that would like a desk phone. Is there an easy way to generate a report that shows provisioned desk phones and the number of phone calls that desk phone has been involved in?

I am able to pull data out of our EHI program called Alayacare.  It's a straight CSV file.  I have to move these values into Zoom test import file to bulk upload external contacts.  The problem with this is that the CSV file format does not like +'s and I am having difficulty formatting the CSV file phone number to E.164 format (+15415555555).  Does anyone have any tips because I have to deal with this everytime that I import contacts. The Zoom external contact system won't accept the CSV import if the phone number is NOT in the E.164 format. ThanksJoe

When our users put their phones on DND it doesn't change their BLF on the rest of the phones to red so others in the company don't know they are not available.

Hello, We have our users set to display our main number through a call queue as the caller ID. However, the caller ID gets changed to the individual number associated with the user without anyone making the change in the settings. Is there a way to stop this from happening?

Is there a way to increase font size of SMS messages in the Zoom app, I know how to increase the whole Team Chat font size but it doesn't work for the SMS messages, we have a client that is visually impaired and needs a bigger font size for SMS messages and everything I have tried does NOT increase the font size on SMS, please if anyone has an answer HELP.

1)Do I give general id to attendees as opposed to personal number. I have a workplace pro account.  2)The service will be 1 1/2 hours, will attendees be able to attend for the full length of the service.3) Will the attendees type in brower Join zoom meeting, to get access using both Safari and Chrome?4.  Can I schedule meeting a month in advance? email address:  ***********

Hi everyone! We're new to Zoom Phone and have what may be a rudimentary question. Here is our situation:Our new small business has two employeesWe've purchased two Zoom Phone unlimited licensesEach employee needs to be able to make and receive internal (to/from each other) and external (to/from clients) phone callsPreferably, we'd have one "main company number" and when that number is called, both employees' would be notified and could answer via Zoom Phone (desktop or mobile). Additionally, when placing external calls, it's preferred that the "main company number" be displayed on caller ID.We do not need (for our purposes) our own direct phone numbers that are separate from the main company number. In fact, we would never publicize them. Simply having an extension will do, but we must be able to receive and place calls.So, with all of this in mind, do both employees need their own assig

Whenever I make a Zoom call, a message comes up saying I have a poor connection. I never used to get this message and nothing has changed. The line cuts in and out. Ideas?thanks!

I am having difficulty getting my SMS campaign approved. We are using all the default responses and suggested text for messages. The problem is that the SMS Campaign Denial message gives no guidance as to what needs fixed and the Zoom One Pro account doesn't have any support for it. The company only has three employees so any plan that is bigger is overkill. Not sure where to go for answers. 

Is the email required to add a new phone user?

 Hello! I need help understanding the access restrictions in Zoom's Phone SMS API.First, I'd like to confirm if my inability to fetch SMS conversation details is because I'm not the session owner.Second, even though I can't own these sessions, I'm an admin in the organization where the session owner belongs.Why am I still unable to access these conversations despite having admin privileges?  { "from": "2024-11-25", "to": "2024-12-25", "next_page_token": "", "page_size": 30, "sms_sessions": [ { "participants": [ { "owner": { "type": "user", "id": "garyId" }, "is_session_owner": false, "phone_number": "17372850233", "display_name": "Gary" }, {

Hi,  Can anyone please advise if the Zoom phone audio transcripts are available in text file format, the same as the Zoom meeting transcripts? It seems pointless if they are not.  Thank you,

I need to make some calls to get my new phone ironically after my one and only took a bath yesterday. I was hoping to get a temporary set up with zoom phone but how logical is this and will it work because I can't verify my current number with my fried phone. Thank you for any help!

Zoom team - do you have a full example of how to use SSML for text to speech.The help link goes directly to a AWS web page with table of tags. For a person not familiar with the tags it's confusing.can you provide an example how to use it in a typical text to speech like shown below ?  

I can ping google, opendns, cloudflare, from the web interface. I can not hit Zoom servers to provision. Half of my 62 phone provisioned, the other half can't. Any ideas on how resolve this

We use for our meeting, a polycom dial phone. It's very uselful for a big meeting room. Everybody can hear and speak whatever the distance of the phoneBy using dial phone solution, the automatic background noise suppression  is activated. In this case the voice is chopped.I did not see any option to remove this "automatic background noise suppression".There is some hotkey to use on the dial?Thank you for your helpPatrick 

When my Zoom Phone rings, I ONLY want it to ring on my phone; NEVER on my laptop. How do I turn OFF the ringer on my laptop? (MacBook)