Phone

Why is my Zoom desktop  not ringing?

We have just set up ZOOM phones in our office of 5 staff, and its fair to say I'm having a difficult time trying to get everything working perfectly!  At present, if someone calls our main number, the call goes to voicemail if not answered within 30 seconds, or if our main number is busy.  I would like to set up a call queue so that an inbound call to our main number (if busy or doesn't answer) will automatically go to another internal extension, before going to voicemail if not answered. Hoping someone can assist me! Many thanks. Julian 

I want to uniformly set some of the 'User Setting' for all my Zoom Phone users 1. Business Hours      a. Allow callers to reach an operator      b. Connect to Operator: Auto Receptionist2. Holiday Hours3. Audio Prompt LanguageI need to make sure that these settings are unified across all staff but setting them user by user would be a daunting task. Any way to set these specific settings on mass? 

Anyone know how to disable the auto receptionist in Zoom Phone so calls go straight through to the app? I'm a solo consultant and don't need a robot to annoy clients.

I am the only user on my zoom phone and when it was set up it was set up as a company user with an auto-attendant.  Is there a way reverse this set up, I do not want my callers to have to dial an extension for me when I am the only user.

All of the sudden our blind transfers from desk phone's are failing.   We press Transfer,  Transfer Call, Select User and when their phone starts ringing, select Transfer.   It then shows a red "Transfer Failed" I just discovered that I can keep pressing transfer 2-3 times after the transfer failed notice and then it will go through.    Yealink T54w phones.    Any ideas?

Does anyone have a fix for my text messages disappearing shortly after they are sent? I need to have access to them in the future, so is there a fix around this? 

In the last hour I have not been able to send any SMS.  Is something down?  Issue is in my account, can't send from computer or phone.

Does anyone have lldp working with windows 10 and the zoom client? looking for the zoom client to detect the switchport/mac-address to help comply with the new e911 regulation. I know that the mac machines need a LLDP helper agent. Thanks! 

I bulk added many users via csv.  A bunch of them are in the wrong time zone.  I'd rather not have to edit them individually.  I could use the API but that's way above the scope of this project.

Is this Yealink model compatible or is there a workaround to make it so?  If not does anyone recommend a suitable wireless conference phone?

Newbie. When using desktop client to call a cel (non smart phone)  or analog landline phone number I get voice alert;"Sorry. The requested service is not available in your calling plan." How do I use DT client to call cel or analog numbers?Can Zoom Phone service receive cel and analog calls?

My call queue members are receiving queue calls while they are on video calls. Is this expected behavior? Do they need to manually remove themselves from the queue when they have a video call? We have the queue policy set to a rotating distribution, so if they miss a call due to being on a video call, nobody else has a chance to answer the call. I have the config set to disallow receiving call queue calls while taking a call.  EDITED: I actually put myself in the queue today, and it does not ring through, but it does send me calls while I'm on a video call, that then are just missed and go to our auto-attendant. (My call isn't interrupted with ringing, but after my call is over I see that I've missed 3 calls from the queue.) Since it's in a rotating distribution, nobody else has the opportunity to pick up those calls while I'm in my meeting. Again, is this expected behavior, therefore I will need to remember to remove myself from the queue when I am on a video call?

Hello,I just went live with Zoom phone and am having an issue.  When I call out or from ext. to ext in the office I get an error of poor Network connection and no audio.  Then about 10 sec. later I get audio.  This only happens in office.    VPN to PSTN or VPN to VPN is fine.  Any Ideas?   Thanks

We have a user that wants to download call logs for her team but not access all other call logs; only from her team. A call queue should work for her but she wants each person on her team to have their own individual phone numbers? What's the best solution here? Thanks

I need to forward to an external number and an extension. Normally I would use ,,, between the number and the extension but it the admin interface does not allow for commas. Any idea how to accomplish this?

We are converting to Zoom using Polycom phones.  We were trying to use the save a line feature.  When we save the contact it shows on the display and works but the next morning it is gone.  Has anyone experienced this and how can we fix it. Thanks for the help!

I just upgraded to zoom pro united and established ability to use zoom phone to make private calls. However, zoom was only able to give me a new number. I spoke with the phone team at zoom and they told me I would need to go to verizon. Verizon told me only zoom is able to do this. Zoom is able to port my verizon number onto zoom. but then I would lose that number with verizon. has anyone tried to have the same number with verizon and zoom once you have already had a verizon number?thanks for the help!

HelpWe can't make outbound calls this morning, internally or externally - and external calls can't reach the auto-attend.Desktop, mobile and Poly deskphones all affected.  We're getting ewrrors on outbound calls that users have reached a maximum number of concurrent calls.  We've tried signing out of all devices, unplugging the Poly deskphones and no success. It then raises the question how I raise a critical error on the support pages, I can't foind where to quickly raise a ticket... Thanks Craig

Hi all,  My meeting has a registration link which when clicked on says ‘Meeting Registration Approved’, but it doesn’t send a confirmation mail or shows them as registered participants. Please help.

I want to connect a party who has no internet, to a zoom webinar, by telephone. I realise I call the Zoom telephone number, enter ID and password etc. then place the call on hold and add the call to my third party. That works fine, however I want the third party to be able to mute and unmute. Pressing *6 on their phone pad doesnt mute or unmute, pressing *6 on my phone pad doesn't mute them or unmute them. What do I have to do to allow the third party to mute or unmute themselves?  Note that while I organise the conference call, I am participating in the webinar on my computer. It is just that the third party has no internet, so I am using this telephone method to connect them to the web meeting. It would be nice to know how i can get the third party to participate in the meeting. Many thanks.

Hello: On both my iPhone and my Mac, incoming Zoom calls do not ring and instead go directly to voicemail. This just started about a month ago. I do not think anything has changed except for Zoom upgrades. Any thoughts from the group? Thank you.

I am wondering if I need to purchase a desk phone for my receptionist?  Or can she just use her computer to transfer and track calls?  

I am in the proces of moving our phone system to Zoom Phone but I am unable to find where to view the call quality. All i can see from my search online is to view it from the dashboard but this is not enabled for my account as we are not using paid Zoom Meeting plans yet. Surely I'm missing something? I shouldn't have to purchase a plan for a service I don't need to see the status of a service i'm actually paying for?!

Hi experts! I've got zoom phone call queue set up so we can see which of our business phone nos (different business departments) are being called INTO (auto reception does not allow that function). We close 12.30pm to 1pm and I realise that zoom phone does not allow for these hrs to be specifically set, so the users will need to log out at 12.30pm. We can work with that. Call queues allows us to set the voicemail greeting. I guess I need to set a voicemail greeting that covers different scenarios,  but we've never worked like that.  Seeking a solution where the admin or a user is able to quickly set a different audio for lunch, and back to default voicemail greeting at the time the office closes. The desktop zoom app does not seem to allow the user to set the audio message. It appears there is a need, therefore, to select audio messages by logging into zoom portal - would take a couple of minutes. Under Call Queues / call distribution t