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Voltrax
Newcomer
Newcomer
February 12, 2022
Solved

Zoom DT client call cel or analog?

  • February 12, 2022
  • 1 reply
  • 2 views

Newbie. When using desktop client to call a cel (non smart phone)  or analog landline phone number I get voice alert;

"Sorry. The requested service is not available in your calling plan."

 

How do I use DT client to call cel or analog numbers?

Can Zoom Phone service receive cel and analog calls?

    Best answer by FORE-Craig

    Hi,

     

    It sounds as though you have not assigned an Outbound Call Package to your User account. The following page will give you the steps to use on the Zoom web portal:

     

    https://support.zoom.us/hc/en-us/articles/360021058071-Managing-phone-users#h_674aa9c6-6944-4456-b5a5-6a2f6aec2850

     

    I would definitely recommend going through the Getting Started with Zoom Phone (admin) and the Quick Start Guides for Zoom phone linked at the top of the following page:

     

    https://support.zoom.us/hc/en-us/categories/360001370051-Zoom-Phone-System-Support-

     

    I hope this helps!

    Craig

     

     

     

    1 reply

    FORE-Craig
    Specialist
    Specialist
    February 12, 2022

    Hi,

     

    It sounds as though you have not assigned an Outbound Call Package to your User account. The following page will give you the steps to use on the Zoom web portal:

     

    https://support.zoom.us/hc/en-us/articles/360021058071-Managing-phone-users#h_674aa9c6-6944-4456-b5a5-6a2f6aec2850

     

    I would definitely recommend going through the Getting Started with Zoom Phone (admin) and the Quick Start Guides for Zoom phone linked at the top of the following page:

     

    https://support.zoom.us/hc/en-us/categories/360001370051-Zoom-Phone-System-Support-

     

    I hope this helps!

    Craig

     

     

     

    Voltrax
    Newcomer
    VoltraxAuthor
    Newcomer
    February 13, 2022

    Excellent. Works nice. But how do I configure to have direct number? I cannot start new SMS conversation using  DT client.

    FORE-Craig
    Specialist
    Specialist
    February 13, 2022

    Great! Are you using the system just for yourself?

     

    You can assign a direct number to your User account on the web portal, user Admin > Phone System Management > Users & Rooms:

     

    https://support.zoom.us/hc/en-us/articles/360020808292-Managing-phone-numbers#h_8a5da880-3d82-4bf7-b769-25c2502d8e5e

     

    Once the number is setup, you should also enable the SMS capabilities at the Company (account) level and the User:

    https://support.zoom.us/hc/en-us/articles/360054631031-Setting-up-SMS

     

    Note, that once the SMS feature is enabled, it usually takes several hours and up to a full day before it is fully functional. From what I understand, the telephone number routing has to be replicated around the world.

     

    I hope that helps!

    Craig