Meetings

Hi,After using zoom heavily for 1-1 coaching calls for over 6 years, I learned about something causing a breach of confidentiality and need to know how I can fix it, please. Assume I'm on a call 10-12 with Client A.Client B arrives to their meeting a little early at 11:55 and naturally goes into the waiting room. I see them arrive and don't admit them because I'm wrapping with Client A.Client B sees the name of Client A rather than my logo as they would see if I weren't in with another client.This breaches confidentiality and has happened 2x in the past couple months.Prior to this, I had no awareness that it had ever happened. On Macbook Air running Sequoia 15.5. Ran following tests:In room with Client A, Client B joined and saw Client A name (because it's listed on calendar invite so I can track clients).In same room and Client A had left. Client B logged out and logged back in. Still saw the nam

Hello, I am trying to capture sound from my MPC (third-party software/hardware) and have it recorded during a Zoom meeting. I’ve tried tinkering with the audio settings on my MPC, Zoom and Macbook… but I can’t get any sound when I try recording a session. I can hear myself just fine and random music I play on my desktop, but when I try to capture sound coming from the MPC I get no sound on the recording. I’ve tried creating aggregate devices, various multi-output device setups, and using Zoom’s native share sound functionality to no avail. I just want to use Zoom to capture music that I create and play using my MPC software/hardware, if possible, so I was hoping to see if there are solutions to help me figure this out.

Hello, When i host a meeting, my participant page shows 25 user windows out of 100 users who joined the meeting, and i have to scroll to next page to see more participants. Is there a way to see 49 participants per page, as zoom claims is possible

With the new update the only way to have people in a room see the presentation and the gallery at the same time is to use the "My Screen" tab. However if you are using the "My Screen" tab you can't advance your powerpoint slides using the keyboard. Does anyone have a solution for this? Most of my University's preferred presentation view is slides with the gallery visible for hybrid meetings.

When engaging Original sound for musicians to allow background sounds, this reverts back to full noise suppression without being requested and this can be a random time before this happens. I am running 6.3.6 which has now included an extra audio option - Live performance audio BETA. This has probably screwed the existing software, especially as this is a BETA version. Why has this not been tested fully, I need background sounds for Funeral Live Streaming so that people can hear music and hymns being sung, not any more!!!

I've already written about this in two other posts here, and I've received no response. I've had a free Zoom account since the beginning of the Covid-19 pandemic.  I find it very frustrating that I can't even get support through live chat.  The chatbot says that my free account doesn't qualify me for chat with a human, and that I have to upgrade.  This is very concerning to me considering the ease with which I could originally use Zoom. I access Zoom through my browser.  Because Zoom has grown increasingly tech- and graphics-heavy, it's become more difficult for me to do so.  As recently as a few months ago, I could click on Launch Meeting, and I would be taken to the meeting room.  Now the options are Download the App or Launch Meeting in Browser.  I am not downloading any apps when I can use the browser itself. I use a desktop computer with Windows 11.  My browser is the latest version

Is there a video that explains the 4 different Screen Capture Modes?  Thanks for your help.  PeterD   

I have a Samsung Galaxy Tablet S6 Lite and Zoom version 5.16.10. My screen sharing was working perfectly last week, but when I shared my screen yesterday, it looked normal from my end, but my meeting partner said they only saw a black screen. This has continued. I assume there was an update which messed it up. I tried following the guidelines here, but I'm using a tablet, not a desktop. I don't see an option on my tablet for pulling up a control panel at all; I can't find nvidia or an app that seems to do what they want on my tablet; I can't see options in my tablet's settings to input the graphic that the link recommends. Any help is appreciated. Thank you!

My video freezes when I try to make a virtual background change in a meeting in ZOOM.When I select NONE my video comes back. I am using Ubuntu 20.04 OS. I have friends using ubuntu but don't have that problem.When I was using windows I hadn't that problem.To fix the problem: 1. I joined a meeting from my mobile phone. I was able to change the virtual background from my mobile phone.. 2. I checked the Settings>meetings section in the Zoom administrator settings. "virtual background" button was on. 3. Zoom app is up to date.4. I watched a lot of videos on youtube and applied but the result was same.

Keynote and PowerPoint have a new live video feature where you can place a window with a live image of the presenter on the slides. So, when screen sharing a presentation in Zoom, the audience can see the presenter incorporated into the slide. The problem is, Zoom still shows the thumbnail of the presenter off to the side for all participants, duplicating the presenter's video. Is there a way to hide the Self View of just the presenter for everyone?- Not just "hide" Self View because it only hides my image from myself. It's still viewable for everyone else- Not just "turn off camera" option because PowerPoint and Keynote still need the camera to show my live video during the presentation- Not just turn off participants' cameras because I want to continue seeing the other participants  Can I hide my Self View from everyone else while I'm sharing my screen?

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Hi Zoom Community,Wondering if anyone else is running into this glitch.Today (06.09.25), I noticed that my chat options changed unexpectedly during a Zoom session. Behind the scenes, all of my meeting settings allow participants to chat publicly and privately (host only, everyone, and individual participants). However, as soon as someone else joined my meeting, the private chat options disappeared. The only option available was to chat with everyone.I double-checked my Zoom settings—everything is enabled to allow full chat functionality. To troubleshoot, I set up a test session and had someone join. As soon as they entered the room, the same thing happened: chat instantly defaulted to “Everyone” only, and all private chat options were removed.Private messaging is a key part of how I facilitate training sessions, so this is a major disruption.Is anyone else experiencing this issue? Would love to know i

Was previously able to use Zoom for meetings with few problems; last use was in December 2023. Recently however we cannot watch a webinar or participate in a meeting, because the audio frequently drops out and Zoom occasionally displays the message "Your internet connection is unstable." I disabled the connections on all devices but the one in use - no effect. I switched from a Wi-Fi to an Ethernet connection - no effect. Speed tests showed we are getting around 28 Mbps. I contacted our ISP and they set up a Zoom meeting so their technician could check all the connectivity parameters and watch what was happening while we talked (and I continued to experience the audio dropouts). Everything checked out and nothing showed up that could cause this problem. They are continuing to look into it but meanwhile I want to hear from Zoom about what could be causing this issue, which I see others have had in past years, but no clear solution has been presented.The connectivity we have all

Hello everyone   English is not my native language but I will try to explain.   I use to record videos where I am the only person talking, sometimes sharing screen, sometimes only taliking without sharing screen or document.   I tried today to record a video like that and when the recording finished, and I open de the MP4 file in my local drive to check it, video is not including audio¡¡¡    I tried several times with sharing screen and without sharing screen and all of them is the same, no audio only video.   I uninstalled software and installed again, and tried as well several times only talking  and others sharing screen and it is the same.   I don't know what to do, hopefully somebody can help me to fix it.    Thanks in advance

Is anyone else seeing issue with meeting call time stamps showing in the chat history incorrectly. Example - 12 am incoming or outgoing audio call to a chat user when the call actually happened at 1:30 pm - The other chat messages the time stamps are correct this is only happening on the audio and Video calls to chat users.  Thank you 

I don’t have access to my 2FA app nor do I have my recovery codes. Virtual agent suggested resetting password leading , well ,to losing access to account completely ! The account I’m talking about is associated with email “*********** “ . Kindly send a reset 2FA form or whatever the paperwork is so I can confirm my identity and recover access to that account. 

My profile has my correct name but each time I join a weekly meeting it shows the first names of myself and my partner, probably created years ago for a one time social event.  I "rename" it every week and choose "remember" yet every single week it defaults back to these two names.Please help!!

When I leave a meeting and close zoom, it stays running in the background and messes up audio for other apps. I have to force stop it from the app settings everyone a meeting finishes. This just started happening within the last month. Any help?

my name is correct in my profile, however when I joined a meeting it shows Zoom user. Would appreciate any help in having my correct name appear.

The Zoom SDK has been initialized, but it has not joined the meeting. If you directly use uninitialize afterwards, an error will occur. 报错信息如下：E FATAL EXCEPTION: mainProcess: cn.cu.jdmeeting.jme, PID: 3901java.lang.UnsatisfiedLinkError: No implementation found for void com.zipow.videobox.confapp.ZmNativeUIMgr.nativeUninit() (tried Java_com_zipow_videobox_confapp_ZmNativeUIMgr_nativeUninit and Java_com_zipow_videobox_confapp_ZmNativeUIMgr_nativeUninit__)at com.zipow.videobox.confapp.ZmNativeUIMgr.nativeUninit(Native Method)at com.zipow.videobox.confapp.ZmNativeUIMgr.uninitialize(ZmNativeUIMgr.java:1)at com.zipow.videobox.mainboard.module.ZmSDKMainModule.unInitialize(ZmSDKMainModule.java:1)at com.zipow.videobox.mainboard.module.ZmSdkMainBoard.unInitialize(ZmSdkMainBoard.java:2)at com.zipow.videobox.mainboard.Mainboard.cleanMainboard(Mainboard.java:2)at com.zipow.videobox.VideoBoxApplication.unInitAppForSDK(Video

Hello,I'm experiencing a recurring issue with my Zoom display name.In my Zoom profile, my full name is correctly set to damien( ...Full first name and name). However, every time I join a meeting, my display name shows up as "damie".I’ve already tried the following:Verified that my Zoom profile (on the web) shows the correct full name.Checked the settings in the Zoom desktop app.Despite this, Zoom continues to display "damie" by default when I join new meetings.I'm using a free Zoom account, so I don't have access to direct support.Does anyone know how I can fix this so that my correct full name appears automatically in all meetings?Thank you in advance for your help!

Hi, I am trying to add someone as an alternative host for my meeting but I keep getting the error message 'Unable to assign (email address) as an alternative host because the user cannot be selected at this time'   Why might this be and how can I resolve this?   In case it makes a difference, the email I am trying to add is an external email address (not within my company)   I have checked and the email address is correct and the email is connected to their Zoom account. 

Meu cartão expirou e o pagamento da assinatura falhou. Com isso minha conta foi alterada para o plano básico. Fiz a troca do cartão e paguei o valor aberto, mas a conta encontrou no plano básico e minhas gravações não estão disponíveis. É preciso muito recuperar minhas gravações que foram armazenadas na nuvem. É possível recuperar as gravações desta conta?

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When using Zoom on my Mac Mini computer, I have a green 'video' icon on the menu bar which I find useful.But on my MacBook, that icon doesn't appear, instead I get a 'Zoom' text which has different functionality. See screenshots for the two menus.Menu bar with green icon Menu bar with text icon  Both computers have the same 5.17.2 version of Zoom. Am I missing a setting, how can I get the green icon bon my MacBook. Thanks for any help.