Meetings

I bought a new laptop basically for conducting Zoom job interviews, but audio will not work in Zoom desktop despite spending hours messing with drivers, settings etc. !!   This is extremely frustrating.   I have a Swift GO 14 lap top (SFG14-71T).Windows 11 Home came pre-installed on laptopRealtek driver 6.0.9514.1Zoom version must be latest as I just installed it 2 days ago Speaker does not work in Zoom regardless of whether I select "Allow hardware acceleration of audio..." and "Enable audio enhancements". Troubleshooters do not fix anything for me. Speaker works fine in youtube etc. and all other windows applications Why does your sound not work Zoom??     

Waiting room is enabled under my Zoom settings, but yet everyone that joins my meetings are not placed in a waiting room. I have verified these are not co-hosts. This randomly started happening and it seems the setting is not taking. I have disabled and saved and re-enabled a few times. Still no luck.  

This is such a simple problem, I can barely believe I need to ask.  My ZOOM software was many months old, so I installed the latest just now and rebooted my Windows 10 PC.  I started ZOOM as usual, but I only get 1 window, the one with the controls along the bottom.  I have always had a second window, which I use for the speaker, and use the first window for the gallery.  I can't find a way to open that second window.  In addition, ZOOM is not showing the feed from my camera.  In video settings it identified the correct camera, but it is only showing my background;  no video at all.  Help!

Windows laptop, zoom and windows updates all done and rebooted.  Lately if I'm sharing a video with someone - specifically sharing that window - if I flick to another window (to take notes), the screen sharing pauses and/or shows the other person a black box. It never used to do this, I used to be able to keep sharing the video while taking my notes. It's really stuffing me around!I don't want to share the notes window - I just want the window with the video to continue being shared with the other person. 

Hi.  For the Zoom account for my synagogue, Waiting Rooms are disabled and Allow Participants to Join Before Host is enabled.  But it doesn't work.  Participants who attempt to log in before the host still get the "Please Wait for the Host to Start this Meeting."  Some setting must have changed but I can't figure out what.  Any idea why?  Thank you.

I have an iPhone 14 Pro on iOS 18 and an iPad Air on iPad 18. When I start a meeting on iPhone it immediately closes it out. Tried restarting phone, checking camera privacy settings, reset the phone settings, updated zoom, changed network, reinstalled zoom, EVERTHING. Nothing helps. On my iPad, I can’t activate the front facing camera but the meeting does stay open. Is Zoom really this buggy? I tried Zoom (with my account) on my wife's ipad that has iPad 17 on it and everything works.

I am trying to connect an external mic with iPhone and while most of the other apps like voice memo, etc recognizes the mic and works on that mic - while connecting to Zoom meeting, it uses the iPhone's in-built mic and does not use the external mic. I tried looking up settings but didn't see an option to switch the mic. How can I switch the mic that zoom uses?  

I've enabled original sound for musicians (and yes, clicked the button at the top to actually turn it on), enabled Stereo in the audio settings. Even went to my account settings to enable and force stereo audio for clients. I've recorded the meeting onto the computer. And sound is mixed down to mono... The music I'm playing is stereo, the microphone device is sending stereo, but Zoom is outputting and recording a mixed down to mono version which sounds hollow because the L and R channels of the source are out of phase and when they're simply added they cancel each other out. How do I get Zoom to actually record and send stereo audio?

After I record a part of a meeting I wait for the pop up to tell  me that it is ready ,  then i go into the recording area of the site,  I delete the video file,  and the translation file  leaving only the audio file.    I then download it to my computer.   It downloads as an MP4 file,  which is not how I want the file to download.   How can i get it to d/l as mp3?  also,   Out of the 3 files that are recorded when using the recording feature.   I always delete the video and the translation.  (first and last file listed in drop down list)     Is it possible to turn off the creation of the video recording and the transcript prior to recording?   That way only the audio is created?   

Hola buen dia, deseo recuperar una grabación de una reunion que acabo de terminar, ya que cuando se estaba convirtiendo se fue la luzPor favor, me pueden colaborar?

I have two Macs, (Mini M3 and Macbook Air M4), both running latest OS and latest Zoom Workplace versions. On both of them when I screen share, my viewers see only the black rectangle (which I also see in the little view window that appears near the controls).  I have similar hardware with the same OS but an older version of Zoom that works fine.  Of course, I suspect the new Zoom version.  We also have some cybersecurity software running on these machines so this is another suspect.  Anyone else seeing this or have any suggestions?Thanks,Rob

Job recruiter shared a Zoom email link to view and schedule an interview.  I am using a personal laptop.  Every time I click on the link it leads me to a Zoom client update page, begins update process, gets installer package, download begins, and then just cycles.  First time I uninstalled Zoom and reinstalled to version 6.5.10.  Ended MSI installer package in Task Manager.  Used email link again.  Same result.  I have now uninstalled and reinstalled Zoom four times, each time attempting to utilize the emailed link from the recruiter, and getting the same result.  "Zoom Client needs to upgrade".  Have tried this with both 32 and 64 bit versions.  I have the basic free version.  Oddly enough the same process and result, or lack thereof, occurs on my iphone.  Please help! Is this an issue with the scheduler's version of Zoom requiring an updated version?  Even if this were the case, my fully updated Zo

Hi there! I have a team of employees that work remotely, some of which are trainees.  As part of their training, I have them to listen in on some calls that I have with clients (with the client's permission, of course), then speak with them as a group after to call to cover some teaching points.To date, I've been completing this by calling the members of my team prior to the call, asking the team to be on mute, then calling the client and conferencing everyone together.  Once the client drops off, I continue with the team. I'm looking for a Zoom-based solution where I can achieve all of this without having to conference in by phone.  Any suggestions on how this could be achieved?  I have the basic, free, Zoom account.

Hello Zoom Community,  I manage a University Television Studio, we use Zoom so remote students may watch and interact with their courses in real time in a distance learning model. Zoom has worked pretty well generally, but for the last while, perhaps since Workplace became the standard, we've had a video issue we can't seem to resolve. Our Studio space has LED panel lighting on a grid, at the Presenters desk we have a 75" Smart board and behind that a light grey curtain which is lit with an RGB light bar, the colour blue really seems to be an issue with Zoom, as the intensity of the blue light is increased, the video is almost keyed out in the blue areas but black. No other colour the light bar produces has this effect, and using Teams I can't recreate the issue no matter how intense the light is.  We send Program video to the Zoom Laptop (A Dell) via an Epiphan SDI2USB 3.0 converter. Any ideas on how to resolve this

I have a part time job and use the workplace app for those meetings. I also have my own business and need to keep my meetings for my business separate. I used to use my web account for my personal business. Is this still possible? Zoom seems to misunderstand that I have two separate needs for using Zoom and thinks I just have the one job.

A meeting that I have created in Google Calendar is not showing under Meetings (Upcoming) in the web portal: https://us06web.zoom.us/meeting#/upcoming I connected my Google calendar and it does show on the desktop app under Calendar, but I don't have access there to edit the settings (I want to transfer hosting).  Please advise how I can find this meeting and transfer hosting! I have tried removing the Zoom meeting and adding it again in the calendar invite, but that hasn't worked.   

I am in timezone X, but most people I meet with are in timezone Y.I am the one who schedules the meetings.In order to avoid confusion for other attendees I would like the meeting time in the invitation to reflect as their timezone (Y) not mine (X). Problem: when I create the meeting I select timezone Y but the invitation people receive is still in timezone X. I have read a number of queries about this that do not seem to have been addressed. I contacted Zoom support who told me to try various things that did not work. That even included changing the timezone on my computer which is obviously not a feasible solution since I still need to be using timezone X for myself. I am puzzled that the Zoom software seems incapable of sending an invitation in a different timezone to the one of the person scheduling the meeting. Has anyone figured this out or is it actually a deep flaw in the Zoom code that

My bluetooth headset stopped connecting with Zoom in Dec 2023 (after working for multiple years).  The headset still connects to my phone and works with calls, just not in any zoom meetings. I've uninstalled / re-installed the app, multiple times. Switch on/off my phone, restarted.Cleared the Zoom app cache.Checked microphone permissions.Forcestopped the app and re-opened. Feel like I've gone through all the motions, and still not getting anywhere.   Please help.thanks

I was hosting a Zoom meeting the other day and one specific participant was having a terrible echo every time he tried to talk. He originally had an external mic but couldn't get his audio correct so he was just using the built in computer speakers and microphone and it was making terrible feedback sounds. And then again tonight I hosted a meeting with only one participant and she was having the same issue just using her iPad. Any advice on how they can fix this? Thank you! 

Ever since installing Zoom on my brand new laptop I have had issues with it - doesn't happen on any other device.70% of the time when I try to join a meeting it doesn't allow me and freezes or just doesn't respond and won't work until I turn off and on my laptop.If I don't turn off my laptop it takes 5-10mins to resolve itself and keeps saying "leave meeting and join" and then pops up with the meeting window multiple times as if it is catching up on itself.Have tried checking the audio drivers are all up to date; have uninstalled and installed many times

I recorded a meeting to the cloud. As the host and administrator, where do I find a report that shows me who viewed the recording? I want to know name of person who viewed, the date, and the time it took them to view the recording. Is this possible?  When starting a recording, a message appears on the top of the video that says, "Who can see your viewing activity?" The pop up window says, "The host and the account owner can see who you are, your contact information (if you're logged in or provided it) and whether you viewed or downloaded their recording."  Where do I find this information? Thank you!Rita

Hi all need help. I am letting my client to take over remote control in order to sign something.I can no longer find any remote control button. I am using a Mac

Hello, I received the following message from the website view of recorded meetings.  The medial could not be located either because the server or network failed or because the format is not supported.  How do I correct this? 

We are a 12-Step group and we allow multiple meetings to use our paid login to host their individual ZOOM meetings. There are no time conflicts between meetings. However, we have had several instances when someone cannot start a ZOOM meeting because the system says "host is in another meeting" even though that prior meeting was closed properly by the person hosting using  "End meeting for all". This even happened at the first meeting of the day, at 6:30am, even though I have been told that ZOOM "clears" all these restrictions overnight. What are we doing wrong?

Hi everyone,I am Dario Schiraldi, CEO of Travel Works, I’m looking to improve the video quality during my Zoom meetings and would love to hear any suggestions or tips you might have. Whether it’s adjusting settings, using specific equipment, or optimizing my internet connection, any advice would be greatly appreciated! RegardsDario Schiraldi, CEO of Travel Works