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Newcomer
March 25, 2024
Question

Conferencing Solution

  • March 25, 2024
  • 1 reply
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Hi there!

 

I have a team of employees that work remotely, some of which are trainees.  As part of their training, I have them to listen in on some calls that I have with clients (with the client's permission, of course), then speak with them as a group after to call to cover some teaching points.

To date, I've been completing this by calling the members of my team prior to the call, asking the team to be on mute, then calling the client and conferencing everyone together.  Once the client drops off, I continue with the team.

 

I'm looking for a Zoom-based solution where I can achieve all of this without having to conference in by phone.  Any suggestions on how this could be achieved?  I have the basic, free, Zoom account.

1 reply

ExpertswhoJohn
Community Super Champion | Customer
Community Super Champion | Customer
August 19, 2025

hi @szenaism ,
Welcome to the forum.
So you could have members join a Zoom call so they can listen in. Cameras off and muted.
You could then ask the client to join the call and have a conversation with them, you could both keep cameras off to simulate the call experience. 
Then, when the call ends, the client could leave the call, and you could have a Zoom discussion with the trainees.
If the whole time goes over 40 mins, you would need to have a paid Pro account.
all the best

 

John