Meetings

We are currently working on a project in our team where we need to transfer video recordings from Zoom Cloud to our own servers. Our plan is to use the Zoom API to download and then delete these recordings. While testing, we found that the API endpoints which return download links for recordings respond with an error about missing scopes (e.g. [cloud_recording:read:list_recording_files, cloud_recording:read:list_recording_files:admin]). However, when we open our app in the Zoom Marketplace, we cannot find these required Cloud Recording scopes in the Scopes section. Our current app is of type Meeting SDK, and from Zoom documentation and community discussions, it seems that Meeting SDK apps do not support Cloud Recording scopes. Instead, the app type must be Server-to-Server OAuth in order to use these scopes. Could you please confirm if this is the reason why we cannot add the Cloud Recording scopes? And if so, is the correct approach to create a new Server-to-Server OAuth app for ac

Hey everyone, I’m trying to capture Zoom’s post-quantum TLS traffic with Wireshark, but so far I haven’t had success. Setup:Windows computer hosting the meeting (E2EE enabled).Another Windows device acting as an access point (via hotspot).Pixel 8 running the latest Android version, connected to that access point.Wireshark is capturing traffic on the access point’s interface. What I tried:Started a meeting on the Windows host.Joined the same meeting with the Pixel 8 through the access point.Captured all traffic and checked the TLS ClientHello/ServerHello messages.Result:All Zoom TLS traffic appears to be non-PQC.However, the in-meeting green shield does show “Post-Quantum End-to-End Encryption.”

The zoom microphone does not work on my laptop. The zoom speakers do work.I have carried out trouble shooting and in my laptop settings it gives zoom permission to use it. I have tried all the trouble shootings, none solved this issue.My laptop microphone has been tested and it works. There is no reason why after checking everything is correct why there is no sound from the microphone. When I test it it is silent.Any suggestions?

I have an older laptop with Windows 10 (which for some reason can't be upgraded to Windows 11).  I take voice lessons via Zoom and lately my teacher can't hear my high notes.  I tested them under my Zoom settings and sure enough, nothing after certain pitches, so it's definitely a clipping problem.  First, what can I do?  And secondly, if it is solveable, could I get specific steps to solve the problem?  Thanks in advance!

Tengo instalado en mi MAC la app ZOOM versión 5.11.6. Al entrar con mi usuario y contraseña me piden actualizar a versión 5.15.12 o superior. Pulso botón INSTALAR y me sale mensaje "no es posible", código error 10004. Lo intento otra vez y me sale el mismo mensaje

Hi, I have a 3 month old ASUS 15 OLED X1505ZA laptop. Good Spec. No problems with speakers when using Youtube. But the laptop speakers or any other speakers simply won't work with Zoom. Doing Test Speaker doesn't work, it maybe plays for 0.5 second before cutting out or may play but incredibly quiet. I have checked volume levels. I even went to see if some new drivers would work for audio components, makes no difference.I work in tech so am not computer illiterate, but I am baffled by this.Any ideas? Thanks.I've tried the following suggestions but with no luck.Update drivers: Go to Device Manager → Sound, video and game controllers → Right-click your audio device → Update driver.Check Zoom audio settings: In Zoom, go to Settings → Audio → Speaker/Microphone, and test each device. Disable “Automatically adjust microphone volume.”Set default audio device: Right-click the speaker icon → Sound settings → Output/Input, and set your main dev

Buongiorno a tuttiieri ho modificato la valuta di pagamento.Oggi devo acquistare Large meeting, ma dal mio profilo non posso acquistare nulla.Qualcuno può aiutarmi a capire perchè?GrazieCristina

I have had an issue on my chromebook (Ideapad 5, 2 in 1) and phone (motorola 2024 razr plus) where I can no longer see or hear the other members of the zoom meeting. I am also unable to see the screen that is shared despite the host resharing it multiple times. I initially had this issue while using zoom on google chrome on my chromebook while using wifi, then I switched to my phone on cellular data and had the same issue. I left and rejoined the meeting several times, restarted the browser, checked my settings and reset them to default, erased my browser cache, and downloaded the app on my chromebook and continued to have this issue. I was only able to hear and see participants when I was in a breakout room with two other people. Once I was back in the main room with the whole class, it went back to the problem above. I had no issues joining on these devices previously, and last was in class a couple days ago with no issues. 

Hello there, so whenever I open the zoom app I can't join meetings nor can I get to settings the software just lets me sign in but I can't do anything with it, and when I try to join a meeting it just shows the loading sign. Any help? Thanks!

Hi All,Multiple users are dropping on zoom call automatically due to auto update, even users are in supported app version and also there operating systema updates are up to date with proper network stability.If users are already on a supported Zoom version, should the client auto-update to the latest version during an ongoing meeting?Regards,Vinay

HI, I just had a very important meeting and recorded the same. But now my recording is no where to be found and I dont what to do. 

In a meeting with multiple participants, I joined using a guest account. One user is sharing their screen, and I want to record only that person.Last time, I pinned the user to keep them fixed and recorded.When screen sharing started, I switched screens using the top tabs to ensure the speaker remained visible.However, when reviewing the recording, it switched to recording the shared screen the moment screen sharing began.Please advise if there's a way to keep only the speaking user fixed and recorded even when screen sharing occurs.

As a sign language interpreter on US money map, the recent Zoom updates have become problematic for me. When I sign the number 10 (which looks like a thumbs up), a thumbs up emoji appears on the screen. Additionally, if I sign with two thumbs up, I get fireworks. This is extremely disruptive, especially when I’m interpreting sensitive topics.I need to turn off these reactions on Zoom immediately! Any advice on how to do this would be greatly appreciated.

Hey all - Today, in two separate meetings, I (co-host with Original Sound for Musicians ON), got the pop-up suggesting that I change my spoken language to Russian, as it believes I've started talking Russian. This is the first time it has happened, and now it's happened twice. I do not speak Russian, nor was I speaking incoherently. I have a professional audio setup, so it wasn't background noise, music, or anything else that would be coming through the stream. It's distracting and I assume it's a bug with the latest release.

My locally recorded file is not converting. I've followed all the steps for a Mac in the support articles and tried to open the file with Transcode. I get a message saying, "cannot find the files to convert." This worries me as this was my son's first birthday Zoom call with our family. Please let me know how to retrieve this file.

Is there a way to disable auto-framing on the main camera of a zoom room intelligent director 3+1 camera set-up? We often have one person that partially obscures their face near the edge of the main camera frame that causes the room view to constantly zoom to reframe with and without them. It would also be great to disable the room view entirely and only display the individual streams to the webinar. Set up:Windows PC with 3 Logitech Rally PTZ in intelligent director mode and a 4th in multi-camera manual mode. All cameras are on the latest firmware and have RightSight disabled in Sync.

I’m struggling to get anyone from Zoom to help me.I have an iPad (8th generation), which I usually connect to my main TV with an HDMI cable. When I play YouTube on the iPad, both the picture and sound are transmitted perfectly to the TV.However, when I join my Zoom Pilates class and connect it to the TV, I only get the picture — there’s no sound.Can anyone please advise me how to get the sound from my Zoom Pilates class to play through the TV?lee

I am not seeing myself on zoom meetings. I have searched all the help I could find online and nothing has helped. It used to work fine and just recently it went black. My camera works fine in other applications.  I have updated drivers, reinstalled zoom, experimented with all the settings. I have tried different cameras and get the same result, so it must be with the zoom application.  Not sure what to try next.Dan 

Pressing Alt shows/hides meeting controls but it is not working for me after new update I checked in Settings>Keyboard Shortcuts but I'm unable to turn it onPlease Help

For the past two weeks, my devices (Macbook Air M1) have been disconnected randomly during our calls and then reconnected after a few seconds which remove all the screen sharing.It says poor internet connection but actually it's not since we checked carefully already.- Internet: stable, strong signal, checked with the internet provider and also multiple apps.- Devices: two different Macbooks - two different accounts - both are Pro usersAnyone knows the root cause and solution?

I have the Professional paid-for version of Zoom (I think 6.5.9) and my own regular meeting room ID and passcode.  A few weeks ago I followed the prompt and upgraded the Zoom on my main personal computer to the latest version.  Ever since then, other users cannot join my personal meeting room.  They get a message saying "Waiting for the host to start the meeting."My secondary laptop has an older version of Zoom, 6.3.11, and on it I CAN host meetings as normal.  It prompts me to upgrade to Version 6.5.9, which I will not do until I sort out the problem on my main computer.Both my main computer and my laptop run Windows 10 Professional.

Hello, I have an issue during Zoom meetings. Whenever someone shares their screen and there's music playing (along with a singer), I can only hear the singer's voice but not the background music.I have already enabled "Original Sound" and tried various methods, including uninstalling and reinstalling Zoom. I also tried turning off the "Original Sound for Musicians" option, but the issue still persists.I would appreciate any help or solutions you can provide for this issue.

Hi, We organise online seminars where videos are being shared on screen and reviewed and commented by a professional . We have a ZoomWorkplace Pro Monthly plan and with a few members this works but as soon as the group is a little bit bigger the videos start lagging.  I am the host and I have excellent internet connection, the videos are stored locally (so not internet based) and I see the videos perfectly on my screen. However for many participants they are lagging behind which destroys the whole purpose of the seminar. One participant changed from a PC to an iPad and it worked better.  Has anyone experienced this before? How can we solve it? Our next seminar is in a few weeks and I am wondering if we need to look for another provider.  Thank you!       

I dont see any recent discussion on this topic so I will ask it again, apologies if i have overlooked a thread somewhere. Does Zoom support use of an external usb webcam when joining a zoom meeting from an Android device such as the Samsung Galaxy S9. If this is not currently supported, is there any chance it will be supported in the future? Thank you!

Hi,Does anyone know how to return a participant to their breakout room after they loose connection and have to rejoin the meeting? When I try to do it, the room they were in is not available as an option so I have to move them into a different room first and then move them back into their previous room. Surely there is an easier way of doing this.Thanks,Anna