Meetings

Hello, I accidently cut-off / deleted the first part of the recorded meeting (it should be the other way round). Can I somewhere find the deleted part? It is NOT in the Trash bin of the recordings.

Hello. I had a 3h30 meeting and recorded on the cloud. I wanted to delete the last part, but unfortunately I deleted the wrong part of it. Do you know if it is possible to recover the original (complete) recording, again, please?

My HyperX Cloud Flight headset no long plays audio in Zoom.  It used to work fine, but now no audio plays when the headset is selected as the speaker.  It was working during a meeting when my cat walked across my keyboard and audio stopped.  Desktop speaker works for Zoom, but not the headset.  Headset works without issue with other programs such as Discord. 

I was conducting a cloud recording as a Zoom co-host. Due to a connection issue, I got disconnected from Zoom, and when I rejoined, I lost my co-host privileges. Nevertheless, the recording indicator was still on, and since there was no cloud icon, it seems that it was recording locally. I immediately requested and regained the co-host privileges, and the cloud icon appeared again. The recording from the period when I did not have co-host privileges is not visible on my computer or Zoom account. How can I access it?

I am on Mac Mini 2023 with two monitors. On occasion, the video panel with the participants just disappears when I screen share, which is very frustrating. I have "use dual monitors" selected. This happens randomly without obvious reason. For example, today I was in a Zoom session, and everything worked fine - could see the video panel while screensharing. I disconnected and reconnected to the same Zoom session, but when I screen shared, the video panel disappeared. Clicking on "show video panel" button did not do anything. I tried stopping and restarting screen share several times but did not fix it. I tried searching around different desktops but could not find the video panel. The only way I fixed this was to quit and restart Zoom and rejoin the meeting - fortunately this worked. Any ideas how to fix this?

We switched the owner for our zoom account.I was the owner with my email and the license showed up with my email/profile.The person was coming on board as owner had added himself and he was a basic member.I went in and switched him to the owner and the licensed user.It still shows me as an admin for some reason with type: basic.Tonight a meeting I created that was a recurring event, gave a 40 min warning.We have a paid account. How can i fix the meetings to not give the 40 minute warning now? I dont want to have to recreate them because it will change the zoom id. 

I recently got a new iPad Air 13-inch (M2) with iOS version 17.5.1. Ever since getting it, I have not been able to share my screen with participants successfully. Whenever I try to show what I am doing on my browser, they can only see the Home Screen on my iPad and sometimes a page from the website that I am not currently on. If I am sharing a page from the Kindle app, they may see a previous page that I visited but am not currently on. I tried deleting zoom and redownloading to make sure I have the current update, but it hasn’t gotten better. There’s no issue with anyone sharing their screen with me, and I have been able to share the whiteboard with participants. If someone could lead me in the right direction that would be great. I use zoom for teaching. TIA!

I reinstalled the Zoom app on my iPhone 15 max pro again today.  I still get put into the waiting room when I first join the zoom.  The host cannot see me there.  I can hear the podcast but can't see it.  I follow the dial in number and meeting id to join the call;  I don't have a login link.  I can join the call including video when I view it on my computer.  How can i be added to the full podcast and not the waiting room on the phone app?

I want to purchase a new iPad to use primarily for my frequent Zoom meetings. If I am hosting a Zoom meeting and have shared my screen, can I give Remote Control access for the screen? The Zoom help seemed to make it sound that you cannot ask for or accept remote control if you JOIN a meeting with an iPad, but what if you HOST from an iPad? Can anyone confirm that I can indeed use an iPad to host, screen share and assign remote control? Thanks!

This morning for the first time my students cannot use their passcode that they normally use to join my sessions.  They do not even show up in the participant screen at all.  On their end it shows that I am already in a meeting.  I have more kids soon...anyone have some ideas?  Thanks!

We have a regular passcode our students have been using to join meetings. Starting last week, which seemed to coincide this latest Zoom update, our students are struggling with the passcode.They are entering it correctly, but it is not allowing SOME of them into the meeting. They are using the correct case. A few of them WERE able to get it after trying the passcode multiple times, while others missed the meeting entirely because it would not work for them. Any clues about what could be going on here, and how to alleviate this? It's a quite problematic to have students unable to join a regular call. 

On my old laptop (hp, Windows 10), I used to be able to use the filter & avatar option with a pro account. I ended my subscription for about a year and then re-signed up for it recently. Now I'm running it on my Ryzen 5, and I do not have the filter & avatar effects anymore.Customer support keeps saying that it's because of my region (Texas) but the thing is, my husband's account on his computer had it (same region, same internet provider). My work account also has it (same region). It's only my new computer that doesn't have it. It doesn't make sense. 

Does a business account with 2 users allow both users to access, start, and record all meetings? My biz partner and I are booking through a calendar software that will generate the Zoom meeting but we aren't necessarily on all of the calls together so we would both need to access all meetings and sometimes the other partner will be in a different meeting at the same time. Is this possible sharing an account?

I'm trying to assign an alternative host to my personal meeting room. When I try to do so, I get the error message "Unable to assign "***********" as an alternative host because the user cannot be selected at this time".  Any idea why? Thanks in advance.

 Issue: When the user attempts to a Zoom Meeting to her Google Calendar invite she gets the follow error: Failed to create conference. However, when she attempts to create meeting invite on her executives Google Calendar, she is able to without error.  OS: Windows 7Steps taken:Removed Zoom Calendar and Contact Integration,Removed Google Workspace from Zoom Marketplace for user,Signed user out of Zoom for G-SuiteRemoved Zoom Third Party permissions from Google Account. We then went through the process of integrating Zoom and Google Workspace.Issue still remains. Has anyone else experienced this issue and have a resolution?

Hi - I want to complain about my Zoom experience last week, July 2. I scheduled a meeting but I was having problems getting on my laptop and I have been locked out of my work iPhone. So I logged into my Zoom account via my personal Samsung phone. The problem is that Zoom wanted to send a confirmation email to Lotus Notes which I could not access as I am locked out of my iPhone and I could not get onto my laptop. So I missed an international Zoom meeting scheduled by me as Zoom is not flexible enough to send a confirmation text message to my Samsung phone allowing me access to my Zoom account! This ridgidness by Zoom is enfuriating. I consulted your support personnel and they were unable to grasp what I was trying to do. One help desk person wanted to connect me to Apple but before doing that I had to pay a fee!! This is not what I requested. I requested to access my Zoom account via my Samsung which should've sufficed and/or a text message should've been sent to my Samsung phone gua

Just curious, is there a way to only share computer audio to a breakout room, or do I have to share screen and audio if there's something I want participants to hear?Don't really have a use case scenario, more for documentation purposes?Thanks!

After a recent software update, I noticed the Record button on the bottom of the meeting window was no longer present, and was instead relocated into the "..." portion of the control bar. It (and others) were replaced by several buttons for features I never use. Having the record button in plain sight is very helpful to remind me to record the session. I spent over an hour trying to find a way to rectify this, but to no avail. Is there a way to reconfigure the layout of these buttons? It's a little clunky to have controls for unused functions prominently visible while common controls are hidden in a submenu.

I'm an Admin of a Pro account.I have tried following the instructions in the Designate an Alternative Host page https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067027 but there is no option for adding an alternative host at the bottom of the (old version) Advanced Options or (new version) More Options > Advanced, it just ends with the option for specific country restrictions. In typing this up I've found it does work in Win/Chrome browser view, so I do have the appropriate permissions/account settings, but I'm not able to use the Windows app to do this.

I am in a remote environment with a laptop docked at home office. To use my local webcam i log in to zoom on my personal PC. Then connect to RA. Zoom follows me to my RA screens unless it gets minimized then it stays on my local screen and i have to minimize my RA screen to see the zoom screen. What am i missing? How can i get the zoom screen to stop being minimized to my local desktop and stay on my RA screen?

I have confirmed that I have a team member set up as an Admin Zoom Account and her calls are recording in her account, but it's not uploading to the cloud account for admin to be able to review for QA purposes. I have confirmed the Account settings are set to "Record to Cloud", she has confirmed that she sees the "Record" icon when meetings are starting, and I have confirmed her Calendly meetings are scheduling to her Zoom account. What am I missing that could be the reason for her meetings not recording to the cloud? I am able to see everyone else's cloud recordings on our team, but hers.

I have a user who is delegate for 3 people.  They have full Outlook calendar delegate status for all 3 and Zoom delegate status as well.  The user is running on a Mac with the latest OS (14.5)  and latest Outlook (16.86.3) installed as well as the latest Zoom client (6.1.1).  Two of the people they are a delegate for also use Macs.  The third person is using a Windows 11 computer.   When the delegate creates a Zoom meeting on the calendar of either of the Mac users the meeting is created in the calendar owner's zoom account and shows up in their list of meetings.    For example "Mac user is inviting you to a meeting", not "Delegate is inviting you..." When the delegate creates a Zoom meeting on the calendar of the Windows user it shows up as being created by the delegate, not the calendar owner.  If they click on Settings before they create the meeting and choose the PC user it works the same way as t

I recorded a Zoom meeting, but when the prompt came "where do you want to save the converted file?" I clicked on the wrong location. The file could not be saved there. But I couldn't get a chance to pick something else. As far as I can tell, the recording vanished. Is it really gone? Is there any way I can get it back? To be clear, I did not delete the file, and it is not in my recycle bin. I simply did not say where I wanted it saved.

I used to receive desktop notices, but recently they stopped showing up.  I've tried all the recommendations in the help and the feature is turned on in the settings. Any suggestions?

I missed a meeting because I could not locate one of my many unscheduled recurring meeting.  I don't work well with calendars, I prefer my paper planner.  Anything that contributes to my anxiety must go.  I have been with Zoom for many years and now that I am being forced to have to see a stupid giant page that says add to calendar, and no longer see my big meeting names, I am forced to move on to a better platform.  I can't see a tiny link that says recurring meetings and it should be big because it's the most important.  The calendar feature should just be a clickable option.  This should not be a main userface, the meetings list should.  The calendar could have been a simple opt in clickable option for those who use calendars.  Please get rid of this and put the old friendly user face desktop back.  I don't like it.