Meetings

Waiting Room enabled and participants in waiting room but Host cannot see waiting room.

I have a user that schedules meetings for their manager.   Meetings are scheduled in Outlook and in some meetings appointments they use the Zoom Outlook plug-in to add a Zoom call.   In Outlook, the user has "Read and Manage" and "Send As" permissions.  In Zoom this user has been assigned Schedule Privilege in Zoom by their manager.    When this user creates a Outlook meeting without a zoom link, they can reschedule the meeting  as normal.  When the user creates an Outlook meeting and adds a Zoom meeting they can save the meeting, but when trying to reschedule a meeting that also contains a Zoom call link, the meeting will always revert back to it's original time.   Has anyone ever seen this happen and know of a fix?    TIA, Eric

Recently, about 2 weeks ago, I've had issues with seeing my clients in the waiting room when they enter using a laptop, as soon as they switch to their mobile phone, they pop up in the waiting room. Probably 25% of clients that use a laptop I can see them in the waiting room and the rest have to switch to their mobile phone. Is this a user error or some kind of glitch with Zoom? 

My vision is not great.  How can I make the names of the meeting attendees bigger?

I had recorded some zoom meetings to a computer that was lost.  Is it possible to recover these recorded meetings somehow?  

hola por error eliminé la grabación de zoom y también del trash, la grabación fue de ayer, puedo recuperar esa grabación, mi cuenta es zoom pro

Hello,I want to record a webinar by myself.  Is this limited to 40 minutes in the free version?  

Hi, I just concluded a 2 hour meeting recording to my computer (as a co-host). I saw the horizontal bar that shows percentage of completion of "Convert Meeting Recording". When I got back from lunch, the box disappeared, and I see the Zoom folder in Windows Explorer with:1) Audio file (67.3kb)2) Chat3) Recording image with type .conf (size 1 kb).  How can I get the .mp4 (audio & video) downloaded, so I can share it with my colleagues? Thanks, Gerald

I am using zoom on an IPAD I cannot find anywhere to display meetings that are not recurring.  I know they are they because they are displayed on my IPhone, but where do I change this setting on the ipad.  There are no drop down options on the meetings screen to change settings  I’ve also sifted through the meetings settings and cannot find anything…  Please Help! 

Hi, I am not sure if I selected a strange setting but when I am holding a meeting.  I cant see who is on the meeting and they cant see me its like I am waiting for them to join and they are there but I am not aware of it.  This is on desktop client.  Yesterday when this happened, I went in to the web portal and clicked on meeting and it worked.  Does any one know who to correct this so I can just hold meeting on my desktop client.  I know I probably set something that I shouldnt have so if anyone knows where I should go to correct this I would appreciate it so much. 

I want to enable Light Theme but the option is not listed where it should be according to this https://support.zoom.us/hc/en-us/articles/201362623-Changing-settings-in-the-desktop-client-mobile-app . Immediately under "automatically keep client up to date" (which is ticked) is Reactions: Skin Tone, then "display reactions above toolbar" then that is it.How do I enable Light Theme ? And please update that guide, as it is providing incorrect info. Thank you! (Using Windows 10 on laptop).

I have paid Pro account but my call is still receiving 40-minute limit warning. How to remove the limit?

We have a standing company meeting on our calendars. It includes a Zoom link, but the link is to the personal meeting room of just one of the meeting attendees. If that meeting attendee isn't available for the meeting, the link can't be used. Is it possible to create a meeting link that is shared among users? I understand that a workaround could be to, in the meeting appointment in Outlook, include links to several meeting rooms so that one could select the link for the meeting room of the person who will be present, but that doesn't seem like a great option.

Meeting stopped at 9:30PM or so.  Received email at 9:40 PM that the recording was available.  The recording is only 13 seconds.  Also, checked in the Reports area and its shows there is video, also checked my Zoom app that shows that there is 2:43 hours video but no video.  How do I access the full video?  Is it a storage issue?

Video quality different when recording alone than with several peopleFor example, if I'm recording a video course and I'm alone in Zoom, the video quality is fine.The video quality changes if I have several people in the zoom, then the recording is much worse.I would like to offer recorded video zooms with several people for sale. However, the video quality is so poor that I can't offer this.- Paid Zoom subscription- I record locally- Check mark for Video=HD => is active- Apple device,  2-3 year old- The video display during the meeting is also good.If I only record myself, the quality is fine.As soon as I have several people with me, the recorded quality is much worse.No change to the settings between the two recording variants.What could be the reason for this?What can I do? Thank you for your answersBest regardsManuela

I have been a zoom member for a long time and been trying to find a way to activate the video audio transcribing feature on my profile, asked the support and not sure what it is not working I don't want to use another app.I know this feature is available in the pro plan. I recorded- Cloud Recording and I approved the transcription in my profile.Can any one help?

As of the 6.1.15 update I can't figure out how to get Zoom to show me my own non-video profile picture. For example, when I'm in a meeting with four participants and I have turned off my camera, Zoom only shows the other three participants' pictures or video feeds in the gallery view. The other participants see my picture just fine, and I see theirs. If I turn my camera on, Zoom starts showing me my video feed in an inset pane on the gallery view, but then when I turn it back off, it takes that away again. How do I get Zoom to show me how I'm visible to other people when my camera is off in this new version? This used to work fine, but it seem like it broke in the new update 

In the post-secondary education world, instructors need to provide spaces for students to collaborate with each other other than during class time. In order to provide private spaces to meet, instructors would like to open some 'virtual team spaces' for different groups of students in different classes. This involves using the 'no fixed time' and 'Join before host' settings. As it stands, instructors (hosts) can schedule as many meetings as they want but only 2 of those meetings can be open/used at the same time regardless if the host is present or not. This is not workable for how our instructors utilize the system. some instructors have 4 different courses and each one of them could have team projects that need to use these open spaces at any given time during the day/week/semester.

We are currently planning an online event and would appreciate your guidance on selecting the most appropriate Zoom format. Our specific requirements are as follows:Participants Need to Open Camera:We expect participants to have their cameras turned on during the event for better engagement and interaction.Participant Anonymity:It is crucial that participants remain anonymous to each other. They should not be aware of the existence of other attendees.Host Control:As the host, we need the ability to manage participant functions, such as requesting them to open their cameras, muting their microphones, and controlling other features.Considering these requirements, could you kindly advise whether a Zoom webinar or a Zoom meeting would be more suitable for our event? We want to ensure a seamless experience for both presen

I have had this issue for almost a year, never got a resolution, and now it is has snowballed.I was trying to edit settings of a Zoom meeting so that its not 'Waiting room only' and 'Authorized users only.' When trying to save this setting, I am logged into GCalendar, and it auto-saves the recurrence to the current time (it was 11:52 am) today. Then I edited the Title, date/time in Zoom, but now the new one, recurring (maybe forvever) at 11:52, is still in GCal, but as a non-recurring meeting, so i literally cannot delete it. Its not in Zoom listing, and to delete in GCal I would need to delete 1 at a time, and I don't think theres an end date. My whole org has been asking/so confused why I changed a big meeting to this random time.Help!2 Looms:Every time i edit a security setting, time changes to current time (pardon vocal frustration):

I would like to disable the warning notice that my hand will be lowered automatically after several seconds.

Video is lagging beyond audio. I have a NEXIGO camera with audio. Work great until after restoring my computer.It also did it when I first install it a few years ago. But clear up about a week or two later. I hope it will do it again.

Over the last month or so, during twice weekly meetings, a participant informed me that when a speaker is spotlighted, or if her iPad is switched to Active Speaker view, there is audio, but no video is displayed.When a screen is shared, for a picture or a video, then the shared video and audio runs fine, but once the screen is no longer shared, it goes back to a blank screen.When Gallery view is active, she can see other participants with no problem. It's only with Active Speaker view.Her iPad is the most recently released one. The iOS and Zoom apps are all running the most current updates.I logged into the meeting with my iPad which is older, not up to date with iOS but IS up to date with Zoom and I have the exact same issues, so it isn't a user error.I've looked through the settings in the zoom account and on my iPad but I don't see any settings that would seem to affect this.Any suggestions?

I un-installed it because the update wouldn't work; had to force quit that.  In the last 6 months when using Zoom my MacBook Air has frozen up.  Can still watch the Zoom but can't use any controls for Zoom or on my computer; have had to use the power button to shut it down.  Today I had the idea of re-installing Zoom but now I can't get it back on the computer.  I tried to use a ticket for Zoom but even though I have an account number, etc., it says that I am not associated with an active account?  HELP

I booked a Zoom Meetinhg.  I then upgraded to Pro.Will the meeting be restricted to my earlier limit or will the Pro upgrade be in place?Or must I delete the earlier limited meeting and re-book under the upgraded Pro status?