Meetings

We are a non-profit, HIPPA compliant agency.  At several zoom meetings we have hosted recently, we have heard from many participants that they attended the meeting and could hear everything going on, but were unable to show their video, chat to us, or unmute.  On our side, we did not even know they attended until we heard from them afterwards, because they did not show up on our participant list, nor could we see or hear them.  This is a problem for confidentiality since we are unsure of who is attending.What is the cause and how can it be corrected?  Thank you

I've been having an issue for a little over a week now that I can't seem to resolve.  When on Zoom, my input audio sounds robotic with a bit of static. This only happens in Zoom and not on OBS or any other recording software that I use. This also happens with both my audio interface setup and USB-based microphones. I'm on a Mac M-based computer currently running Zoom v6.2.10. I have uninstalled and reinstalled multiple times. I have a high quality interface and XLR-based microphone setup that sounds perfect everywhere else. I have tried using other high quality USB-based microphones and the only devices that do not sound different than other recording software are my Apple AirPods and AirPods Max's. I have tried changing the audio settings to nearly all variations of Original Sound for Musicians and Zoom Background Noise Removal. Nothing seems to fix this issue. What else can I do to fix this issue?

I experience this error when I try to start a meeting or join meetings now. It says "Unable to Join the Meeting" Error Code: 13224. What could I do for this? I have a Zoom user license now. I have tried sending a report but nothing has changed. My devices are a desktop and Android phone. The error shows on both devices.

Dear all, Whenever I look for advice on how to change the number of visible participants in  meeting I often end up quite confused as to what should be possible. Sometimes settings that people advise me to change aren't available. This article talks about the CPU requirements for a desktop client: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063672  It doesn't mention a web client or whether the operating system makes a difference. I would like to know how to find out definitively , what platforms support the display of what numbers of people. It would be good to know also why restrictions are placed on different clients. Why, for example, would it not be possible for every client to attempt to display as many people as possible, and allow the end user

Ever since Zoom switched to Workplace, it's been hit or miss getting an audio transcript of my meetings.  I have a business account and work on a Mac. Under the Recording tab, I have cloud recordings enabled. Would scheduling the meeting through Acuity Calendar have anything to do with it? This situation only began happening when I upgraded to Workspace. Help! 

Hello, I somehow sent a webinar recording to my PC instead of the Zoom cloud.  How to I upload the recording to the Zoom Cloud so I can use the editing tool in Zoom? Thank you, 

Hey we are trying to update Zoom (from 6.2.2 to 6.2.3 on Windows) on one of our users machines but we can't install, uninstall or update Zoom. We get the error message "The feature you are trying to use is on a network resource that is unavailable" but we don't use a network resource but just a local installation on the C drive here's the path: "C:\Program Files\Zoom\temp\temp.msi". Also when guiding it to the right folder where this installer sits it's throwing the same error.What I tried: Downloading Zoom installer 64 bit from the official site. No success in installation it tries to remove the old installation but runns into the same error as mentioned above. Uninstalling Zoom doesn't work it also runns into the same error. Updating via the app doesn't work also the same error occurs. Question: Is there a Zoom tool for clean uninstallation? Any help would be appreciated.&

Hello,When You schedule a meeting and check automatically record zoom meeting, and as an option you choose record to a computer. Is recording will record the meeting without host automatically and then send record to documents folder?  One of the our users said that this was works for him before. 

I am pretty sure this is a bug brought on by the recent update. If I plan a meeting from my home screen, I get a pop up message with the invitation text that I can copy/paste. But the meeting does not get pushed to my calendar. However if I plan the meeting with the new calendar tab that was added, it still gets pushed to my calendar. In principle I don't need a solution since I can just plan the meeting through the new calendar. But I am very annoyed that I've missed several meetings last week because of this bug. 

I have 2 cameras set up for Zoom Workplace. When I toggle between my cameras (Alt + N) it goes from camera #1 to camera #2. But if I toggle again, it goes for a 3rd "camera" titled "screen-capture-recording". This gives me an unending view of my desktop.  Obviously I don't need this as a camera. I have spent hours and hours reading fixes for this and cannot figure out how to either disable it or delete it from my cameras in Zoom. All help is appreciated!  

Hi, Can anyone help how can I connect with following zoom servers/datacenters for zoom meetings while sitting in KSA: jed.zoom.ushof.zoom.us Reason is to reduce the latency and improve the quality of meetings. Thanks & Regards,Hassnain

Alguien puede decirme si al rebajar el plan de Pro a Basic perderé el acceso a las grabaciones? Someone tell me if by downgrading the plan from Pro to Basic I will lose access to the recordings

My video is locked in Zoom meetings even though my camera is enabled

I found some references to "host" and "co-host," but changing them does not affect the results of the save, and when I tried it at hand, the cloud recording itself was not possible unless I was the meeting creator. I'm tired of checking recording results while changing conditions one by one.Is it a requirement that an account with cloud recording privileges (Pro plan or higher) create the meeting? Is it possible to join a meeting created by someone else and initiate a Cloud Recording? 

Zoom 6.1.12 on Windows 11When I share a second camera there seems to be no way to see what others in the meeting are seeing.  Is there a way to view my outgoing feed?

Hello there!Faced with an issue that I unable to reset a forgotten password.First of all I go on https://zoom.us/ and choose "Forgot password" then enter an e-mail that I used to register in then solve the captcha and then receive an e-mail to mailbox but, when I click on "Reset password" I've got redirected on the same page when it started from. Tried to send and open a link from an app, browser and mobile app - all the same. Any idea what's wrong?

Hi,  I broadcast a Church Service via Zoom using a video camera plugged into a Windows 11 laptop (HDMI to USB).  All works sort of OK.  But a big problem is Original Sound.The system used to remember to leave Original Sound in its previous (on) state.  But now it always defaults to the Original Sound=Off.  No problem, I hear you say, just switch it On every time.  I Do.  Until I don't.  Every once in a while I forget and the service is broadcast and recorded with unusable sound.  The spoken word is barely listenable and the singing is broken up and awful.  Is there any way to force Original Sound=ON as the default please? I have seen one comment elsewhere about a registry setting.  But the registry tree it talks about is not present on my machine.  So I'm guessing that must be windows 10. Once I have that solved , I'll need to fix the very low resolution of

I use two Zoom accounts. Whenever I tried accessing one of them, it kept signing me into the other one automatically. I think the error has been resolved now - thanks for your help.

Does anyone know if there is a way of retrieving a zoom call I made but didn't record.I have a free account and don't see how to record my calls, which I would like to do going forwards.But for now, this one I just made is very important and I would love to be able to retrieve it.Thank you

am unable to share my computer audio without sharing my screen. Please help me. its been weeks and I have a major meeting coming up I need audio for. It used to work. I even

I've been using the Rode WirelessGoII mics without issue for two years every Sunday morning. The last few weeks, the mic doesn't work despite it being plugged in securely, app updated, mic assured to be turned on, all the requirements.iPad OS 17.3Zoom version 5.17.5Testing on a new meeting, it works fine. But when I try the old scheduled meeting, or new scheduled meetings, it won't work. Doesn't show as muted, but there's no sound.I have updated software for Rode, Zoom and the iPad. Checked that the Mic settings in general/apps has allowed Zoom access. The only way the mic works is if I start do a New Meeting. Anyone having the same issue? Any fixes?

This has gone on for multiple years now. Our company schedules several Zoom Meetings to be held in the upcoming year, throughout the entire year. Inevitably, some of these Meetings will be deleted from Zoom without our knowing. We are not deleting them on our end and we do not receive notice that they are deleted. Of the several Meetings we schedule for the year, some will be deleted but not all. After they are scheduled (always using Zoom desktop), we do not touch these meetings. All that happens is the link is put into an automated email for participants to use to access the Meeting. Please advise!

Hi- I am unable to share my computer audio without sharing my screen. Please help me. its been weeks and I have a major meeting coming up I need audio for. It used to work. I even plugged in headphones to see if it changed anything. Any help greatly appreciated. Screenshots of the greyed out and my audio settings for reference.

If someone joins a Zoom meeting late, are they only able to see the chat messages after they log on; or are they able to see the discussion prior to their arrival?  And, is there a setting that controls this?   

I'm trying to connect Zoom to my CRM and need help locating two specific details:Zoom Account IDClient IDI’ve looked everywhere but can’t seem to find them. Could you guide me on where to find these?Thanks in advance