Meetings

Dear All I am an online tutor.  One of my tutees cannot join a meeting using her laptop but can using her mobile phone?  Unfortunately this cannot be a fix as she cannot use the interactive whiteboard.  I would be grateful if anybody has any suggestions. Kind regardsLen

How can I get recordings from past years such as 2020, because I really need that recording? 

Currently using Zoom app on my samsung s8 tablet, in landscape (with a keyboard). Whenever I join the meeting however, my camera rotates the view 90 degrees, as if it doesnt register that the device is been used in landscape. As far as i can tell, there isnt an option to rotate the camera on the app (i.e. no options button next to the video for settings change).  Is this a bug/can it be fixed?  Cheers

Hiya My laptop is running Windows 11. Recently the desktop app and web app aren't syncing meetings. And I can no longer delete some meetings in the desktop app! Help please. Heather

Lately it has happened a few times that while being in a meeting, the app had an error and crashed, the issue being afterwards it was impossible to start a meeting again. I tried to solve it by updating the app, restarting my computer, de-installing the app and installing it again, of which the latter worked so far.But this morning it didn't work, and I suspect the problem is that after crashing the app still thinks to be in a meeting, which seems to make it impossible to start a meeting again. I also tried stopping the meetings from my 'task manager', but that also didn't work today.Does anyone have ideas on what might cause this problem and more importantly, what I can do to solve it?Many thanks!

I have a paid Zoom account, and I am unable to schedule any meetings. When I try to schedule any meetings, I receive "Error Code: -1". (see attached image). Is anyone else encountering this? What is the solution? Any help is appreciated.

Saludos a todos. Desde este domingo siempre he grabado en la nube a 720P, con una resolucion de 1280x  pero de pronto los videos que bajo vienen con una resolucion de 640x360 pixels. La verdad que ha sido una faena porque la grabación se ve con poca resolucion y muy baja calidad cuando desde mis equipos  1.- No he cambiado ninguna variable de HD2.- La reunion del domingo la primera si me grabo a 720P pero cuando paro la grabación y pongo a grabar la segunda en la nube, cuando voy a bajarla me sale recording_640x360.mp4Hago pruebas de ancho de banda y todo bien, con test de subidas y bajadas 400 megas en total.No es por ancho de banda, andemas de una reunion a otra solo paramos 15 minutos, paré la primera grabacion para que se quedara renderizando en la nube, y puse a gabar una segunda a los 15 minutos. Pero esta ultima me bajó la la calidad de mala manera.Alguien mas le

I teach a monthly Photoshop and photo editing Zoom meeting monthly. I tend to have 15-25 participants. I make modifications to a photograph and discuss what I'm doing. I don't want there to be too much  lag between what I say and what my students see on their screens. I currently have gigabit internet speed from Comcast. I'm wondering what lower speeds I could use and still not have a noticeable lag? Finally has anyone used any of the 5G service providers (Verizon, T-Mobile et al) successfully for similar meetings? Thanks in advance for your feedback Steve

Hello, good morning, I have a problem with zoom for linux (the ubuntu version), the problem is that when I mute the audio with the keyboard, the shortcut doesn't work, preventing me from following the zoom conference (it's a course), I have a equipment not compatible with windows 11 and I need a series of programs in which there is uncertainty as to whether they will continue to work in windows 10 after the end of support for it, so going back to windows is not an option nor do I want to do the dual boot on my computer.please, could you tell me how to solve the problem? I imagine that zoom for ubuntu will have dependencies, what is the package that is causing the error that I am commenting on? I would like to before formatting (of course, it will have to be linux), learn about this operating system, since there are things that have to be interacted with commands in this system and I would like to use it again this way (I have experience in the command environment since I live

I'm having trouble finding information on this. Can someone explain what determines the aspect ratio of a meeting recording? I'm trying to edit a meeting recording (recorded on the cloud) on iMovie, and iMovie is cutting off the frame so that the thumbnail of the speaker next to a shared screen is partially cut off. I went back and looked at the aspect ratio for this Zoom recording, and it shows the dimensions as 1724 × 772.  Then I went back and looked at previous Zoom videos I've edited and the dimensions of the raw Zoom videos vary -- I have some that  are 1760 x 900, some 1724 x 778, and several 640x360.  However, I've never had this problem when editing in iMovie before putting the video on YouTube. I can make adjustments in iMovie so that the entire Zoom recording is shown in the frame, but that results in a letterbox effect in the edited video, which I don't want.  I'm not clear at all how the Zoom aspect ratio/dimensions are s

Hi there,I would really appreciate any help.I am looking to upload (Zoom) videos from our organisation's meetings to YouTube.I have tried uploading to a (specially created) YouTube channel, but the file format (M4A) is not supported.I have tried converting the file to a YouTube friendly format: there are no issues with the audio, but I cannot receive any video.Thank you so much to anyone who can help.(We have a 'Workplace Pro' plan.)

Dear all, I got a pop up message each morning from last month from Zoom. Telling me that the admin requires me to sign in every 24 hours. Would you know why this is happening? Please note that the program (Zoom) is closed. Thank you. Best Regards,Ray

Is anyone else having constant trouble with the app badge icons in the Zoom app for iOS? Previously I was having weird issues where me sending another user a chat via my computer would generate a badge icon on my zoom app on my phone. That is still happening but now I have the added annoying problem of the badge icons not clearing. I have a badge of 1 even if I have read all my chats. I can make it go away by marking a message as unread and then reading it but as soon as I get another message, the badge is back and doesn’t go away. Anyone else having this issue? I think it started around the time I upgraded to iOS 18. Speaking of iOS 18, why in the world hasn’t Zoom updated their app icon to support dark mode like every other app maker has? Really makes it seem like the devs don’t know what they are doing. 

Regularly, people say "BRB" and then have to write "Ok Back", especially if video is off.  Would be helpful to just have a "BRB" status you can flip on that shows in the participants pane and the video window that you can turn off when you are back.  Bonus points for adding a custom message, like "BRB - 5 min" or "BRB - grabbing a glass of water"

Suddenly can't screen share Netflix or Amazon Prime. Using MacBook Air M1

Help !!!   I failed to End Meeting after completing a one hour difficult presentation that I was recording on Zoom.   Is there any way to convert this to .MP4 file now.   It shows up in the Document \ Zoom folder local drive;  but the file name shows only "double_click_to_convert_02.zoom"

Dear Zoom Support: Last month, my Pro license expired. Previously, at the end of each meeting, a survey I had prepared for participants would appear automatically. I remember being able to view the responses directly within the Zoom interface, under the "Encuestas" section.Now that I am using the free version, I can no longer access the responses submitted by participants. I would appreciate your help in answering the following questions: What steps do I need to follow in order to access the previous survey responses?Is it necessary to upgrade to the Pro version to create and display a survey at the end of a Zoom meeting?If I renew my Pro subscription, I will recover my last survey I created, and the responses? Thank you in advance for your support. Best regards, 

Screen sharing is broken again. Was just giving a black screen, repeated attempts to share eventually seemed to work. Can only share a app window, not a screen. I also get a error on the version of pipewire installed preventing sharing audio. I have downgraded to V 6.4.6 that previously worked. Will see if it still works. OS: Ubuntu 25.04 x86_64Host: Laptop (13th Gen Intel Core) (A6)Kernel: Linux 6.14.0-15-genericUptime: 2 days, 15 hours, 5 minsPackages: 3124 (dpkg), 43 (flatpak)Shell: bash 5.2.37Display (GSM5AB8): 1920x1080 @ 60 Hz in 22" [External]Display (BOE095F): 2256x1504 @ 60 Hz in 13" [Built-in] *DE: GNOME 48.0WM: Mutter (Wayland)WM Theme: YaruTheme: Yaru [GTK2/3/4]Icons: Yaru [GTK2/3/4]Font: Ubuntu (11pt) [GTK2/3/4]Cursor: Yaru (48px)Terminal: GNOME Terminal 3.56.0Terminal Font: Ubuntu Sans Mono (13pt)CPU: 13th Gen Intel(R) Core(TM) i7-1360P (16) @ 5.00 G

 I have a personal Zoom account and a company Zoom account as well as a personal and company Google Workspace.  I mistakenly connected my personal Zoom account to my company Google Workspace Calendar.   When scheduling a calendar event in Google calendar, the Meeting host: shows my personal email address and the meeting ID is the one with my free personal Zoom account.  Signing out of all devices in Zoom doesn't do anything.  I cannot remove the Zoom for GSuite add-on, but I did remove the Zoom extension from Chrome. Where can I sign-out of Zoom's "Zoom for GSuite add-on"  and remove that authorization?

I'm trying to have 2 computers logged in and according to this article I can have 2 desktops, 2 phones, 2 tablets logged in concurrently however as soon as I log into one computer I get logged out of the other. And when I try to enable more additional logins that menu doesn't even exist.Has anyone been able to setup concurrent logins?

Calling All Tech Sleuths: Zoom Crashes on Surface Pro 9 – The Unsolvable Puzzle? Dear Zoom Community,I’m putting out a global tech SOS. This isn’t your average “have you tried turning it off and on again?” scenario. This is a call to the rare breed of digital detectives who get excited when a problem refuses to die. Here’s the sitch:The Case File: Device: Microsoft Surface Pro 9Processor: 12th Gen Intel(R) Core(TM) i5-1235U @ 2.50 GHzRAM: 8 GB (7.83 GB usable)OS: Windows 11 Pro (64-bit)Touch Support: 10-point multitouch & pen The Problem: Zoom crashes every single time I try to use it. Especially when sharing my screen, but even without.

I recently upgraded to a Pro paid account, and I'd like to know if my existing Zoom meetings scheduled under the Basic plan will automatically convert to the paid plan, allowing for an extended duration. I chose a paid account for this very reason, and I’d love to avoid rescheduling my previously planned meetings to ensure I have that extended duration. 

I am able to receive chats during a meeting and can type a reply but am unable to send it . What am I missing ?

I have been experiencing a toggling/flipping back and forth of the Video camera (the green video icon at the top of Macbook screen also glitches on/off while this happens) when using Zoom App on Macbook. When I "Start a Meeting," the dropdown in video continuously changes between "FaceTime Camera" and the "USB Camera" and nothing I have tried has solved this issue (and I can't seem to find something exactly the same happening online. ANY and all help would be most appreciated!! Thank you 🙂

I've done the pull down profile and everything I can think of-- the only option it is giving me for meetings is GMT with NO LOS ANGELES time at all -- no PST time at all for any city.  Help!