Events

We have an Events 500 subscription that we pay for monthly. (In addition to Workplace Pro) Our event started two days ago and has two more days to go. At the moment, we have NOT had 500 unique visitors to our sessions, but we are at 502 in the lobby (a whole different issue that I have a problem with). So, two people have gotten "The Event is at Capacity" emails and were not let in.I want to add capacity, maybe 100 seats but despite several calls to sales and support no one can tell me that purchasing pay per attendee will ADD to my existing already started event or not. Has anyone else run into the issue and how did you solve it? 

Hi Folks, This past week, I have been having trouble with getting the "representatives" in the exhibitors to receive access to their virtual booths. It appears that the "Exhibitor" invitation, through communication/emails, only sends to the exhibitor contact. I then tried sending in special roles, and only half of the representatives received emails. If they received the email invite from  it asked them to log-in. Everyone's email was inserted correctly (we checked that together). I could only find this support article, yet it did not help me answer my questions below. My two questions are as follows:1) Do representatives in the exhibitors need to download the Zoom desktop client?2) Does anyone know a workaround in getting representatives, not exhibitor contact, an email with their "join" link? 

Edited to add: I figured it out! Right now my name is listed in the "organized by" field on the homepage of our Zoom event. I'd like to change that to our team name. How can I edit that field?

When I Zoom Community Support going to set up Apple iOS product support section in their support community??

Setting up an event, we want to offer a paid ticket price so that a company can buy tickets for multiple people on one purchase.  The config enables fields that give name, email and role for the first person and then we created bespoke fields for second and third guest to capture name, email, role.  This did not work because only the first person who made the purchase gets the email communication. We need all guests to receive comms with calendar invitation and updates about their ticket and reminders etc.  How do you configure Event for multiple people on one purchase so everyone received comms?  

Good day, I have a paid Zoom Event set up with Stripe and someone from Denmark is interested but Denmark is not listed in the article below:https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063856 The article ends with "Note: If an event—free or paid—restricts access to specific countries or regions, then users located in those countries or regions will not be allowed to register for and join the event." Why?  The article provides no useful information as to why this restriction is in place for countries in the EU.  Attendees who are blocked from attending a paid web event should be given some kind of explanation.  Why is France, Spain, and Switzerland allowed but not Denmark?  Is it local government restrictions, taxes, etc?&nbs

 Good morning,we noticed that Zoom Events does not provide for the translation of emails into Italian. If I set a reference template to be reproduced in future events, the email editing page does not include placeholders such as [title] or [date event], I would have to enter the event title by hand and correct it in future events. Furthermore, already composed blocks such as "registration" or "view event" cannot be translated. For us this means that we create registration pages for our events in Italian but we manage communication via email in English. Inconsistent experience for our users. Thank you.

Hi Zoom Community,I am currently facing an issue with creating an additional hub in Zoom Events. Our organization has a Zoom Events "Unlimited" license, and we have around 90 unused licenses. Despite this, we are unable to create more than one hub for one account. From what I understand, the Unlimited license is limited to a single hub. We are a company of 500 employees and need to manage multiple hubs under the main owner for different groups. My role involves managing these hubs along with volunteers assigned to each hub.Here are some details:We have multiple Zoom Events Unlimited licenses.We tried to set up multiple hubs under the main owner, but it didn’t work.The support article on Zoom mentions that to create multiple hubs, we might need multiple Zoom Events Unlimited licenses, which seems redundant given our unused licenses.We need to manage volunteers without creating new email addresses for each of them, and e

主催者がZoomに報告した後、ウェビナーから参加者を削除する権限が与えられると理解していますが、参加者を「削除（退出）」する機能は既にあるため（報告は不要と理解しています）、今回示された「ウェビナーから削除」の範囲はどこまでなのでしょうか？参加者が今後のウェビナーに参加できないようにしたり、アカウントを削除したりするような強い権限ではないことを確認していただけますか？ ↓以下は6.1.0にアップデートした後の「新機能をチェック」の下に表示された内容です。ウェビナー機能主催者とパネリスト向けの報告機能ウェビナー主催者とパネリストは、ウェビナー インターフェイスから直接不正行為を報告できます。この機能は、現在会議で利用できる報告機能を再現することを目的としており、主催者とパネリストが参加者を報告し、主催者が参加者をウェビナーから削除する権限を提供します。

If you have a recurring zoom call event - can you "name" or "title' each one differently so they come up in the registration page area?

Hello,  I have just downloaded and linked the zoom app for salesforce to my teams salesforce accounts. When I try to schedule a meeting I keep getting the Zoom Meeting Creation Status as Activated PMI schedule meeting is existing.  And it is not creating a meeting id and it is automatically checking the use personal meeting id.  Does anyone have any idea how to correct this issue?  

I created a webnar conference for my company, but the subscribers are not receiving the confirmation via email with the webnar link once they are subscribed.

It appears Zoom Event/Zoom Session visits to the lobby count as "Attended" instead of using "Minutes watched" as a qualifier for attendee count within Zoom reports. This means integrated platforms will have a count different to Zoom's count for attendance data - which may be confusing to stakeholders with access to both Zoom and integrated CRMs/MAPs. 

I once had a paid account to use with a not-for-profit association during the covid-19 lock down so we could have our meetings done by video.  Now we can meet in person so that account is no longer needed and cancelled the paid subscription.  In the past year or so I started to get these notifications on events happening, 'how to..', etc.  I've been hitting the unsubscribe to stop this from happening and I still keep getting these emails!  I'm not a business person or have a business job and I don't go to meetings. Why do I keep getting these emails?  Why doesn't the unsubscribe work?

Why is this happening? My Internet speed is very good. It makes for a very amateur presentation.

We held a hybrid Zoom Events conference last year and some of our attendees struggled with the Registration process. This year we are thinking about Pre-Registering our attendees, not checking "Require Registration", but checking "Attendees will be required to authenticate at time of join".  Has anyone had experience with this set up? It seems like a more friction-free way for our attendees to join but possibly a bit less secure. If you used this setup, did you have any issues with 'bad actors' interrupting your sessions? Did you have attendees at your event who you didn't pre-register (attendees sharing their ticket with someone else)?

I teach music online...with every student it's a challenge in setting up audio settings properly on Zoom to allow me to hear both student and THEIR Musical Instrument(guitar or piano). Sometimes this gets accomplished fairly easy w/ a few simple clicks...other times it becomes a nightmare ....and we get nowhere. A current student of mine just changed Computers (Windows format) ....and scheduled a lesson this past week ...but it never happened...Audio settings could not configured correctly to allow me to hear both Student & sound of Musical Instrument. ANY HELP??

How do I find out what the URL to my zoom events hub is? I want to link to it from my website...

This seems like it should not be difficult. I can't figure out why it is. jm

Hello, I work in a library and some of our (senior citizen and otherwise lonely) customers have asked if there is a way to find zoom events that are just generally open to the public. I have read about how to list events on a public calendar, but I can't seem to find a way to access the public calendar from a basic/free account. Thank you!

I ran a Zoom session today from 9.30 am to 1 pm. I did a test to make sure everything was working at 9.28 am, the files downloaded and stored to my local laptop folder. I let people in at 9.30 am and recorded continuously until 1 pm. The file does not appear locally and is not in the Cloud. It has stored a folder on my local drive, but this folder is empty. Where is my recording? (Don't get me started on the imbecile Zoom Bot...)

Branding! Do we have the ability to customize the Hub page layout? 

From last month Zoom doesn't let me do a live streaming from my Facebook fanpage account, it only allows me to do the live streaming from my facebook profile that adminsitrate my fanpage, someone can help me?

We are hosting a Zoom Event for an internal corporate event for roughly 1,000 people that work at the same organization. We have uploaded the name and email addresses of everyone approved to attend but would like to add information to each person's profile (such as job title, date they joined the company, etc.) via an import list. Is it possible to amend/update information for the people we have already pre-registered? Thanks,

I have set up my speakers with the ability to edit their sessions.  I followed the instructions on how to access the EDIT SESSION PAGE, but it is not visible or accessible.  I have a trouble ticket with Zoom at the moment, but I wanted to ask the community just in case this issue has been seen by others.My speakers DO SEE THE EDIT BIO section. I am looking for the EDIT SESSION PAGE. You are supposed to access this by directing your speakers to the EVENT PORTAL. Then, they are to VIEW SESSIONS and right-click on the session to see the EDIT SESSION OPTION.  My speakers do not see anything to the right of their session list.  They only see their listing as the speaker.I appreciate any insight that might help.I am using the Zoom Event Page, on a Macbook Pro