Panelist link not working

Forum|Forum|1 year ago
September 9, 2024
2 replies
3 views

One of our panelists is unable to use her zoom panelist link. She receives an error message asking her to log in using a different account. She uses multiple email addresses for her work, but only one is linked to zoom. How can I rectify this situation?

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @natalieOP.

Confirm with your panelist which Email address she uses to log into Zoom. If the panelist link you give her specifies that email address, it should work.

N

natalieOPAuthor

Newcomer

Thanks! In the end she just needed to log into the app on her desktop and not on her internet browser and it worked.