Events

When sharing the screen, when launching a .ppt presentation, gray/black bands appear similar to rectangles that float on the screen and cannot be removed. What could be the cause?

This is a Zoom Events problem. Yesterday I tried to upload a file with 79 Sessions in it to the Event Content -> Sessions area. I immediately received the error: ! An error was encountered when processing your request  Now whenever I go to the Sessions area I continue to get this error message along with a spinning cursor. I see no Sessions and there is not even a button to add Sessions manually. It's been over 8 hours. I've tried logging out and logging back into Zoom. I tried clearing browser cache. I tried a different browser. No help. Has anyone else experienced this and how did they resolve it? I have a ticket open with Zoom but have had no response yet. I'm in dire straits as my event will start in less than a week and I have over 100 paid registrants. 

I want to host a 4 day virtual event. There will only be 1 session at a time. I also want to create a lobby where participants can network. Even in different breakoutrooms with different topics. I want the attendees to only register once for the 4 days. I also want to create VIP tickets, these attendees get an extra session. Can I do this with sessions or do I need events? I believe I only need events when I have multible sessions at the same time over multible days/

When I Record A Zoom Meeting The Timer Is Not Displayed-Please Assist

Hello, I'm seeing an issue bringing the Tracking Source Name or Tracking Source URL into the Zoom trigger, though it is showing my test source on the Zoom side. Any ideas as to how we can get the tracked source logged in Zoom to flow thru to Zapier? It looks like Zapier acknowledges that it is a value, it's just not populating. Thank you!

Hi everyone! 👋 I’m trying to understand how Zoom Webinar attendee reports handle participants who leave a session early, particularly in a case where an attendee exits before the session officially ends but still appears as “present” for the full session duration—plus an extra five minutes past the scheduled end time. Scenario Details:The attendee joined the webinar using their browser (not the Zoom desktop app).They left just as the first breakout session was about to begin.They exited the session by closing their browser window rather than clicking “Leave Webinar.”However, the attendee report recorded them as present for the entire session duration, plus an additional five minutes beyond the scheduled end time.

Is it possible to sync data from one Zoom Events account to multiple Hubspot accounts? Can sync settings be set by each individual event or by events within the same Zoom Events Hub? For example, if I had two Hubspot Accounts and one Zoom Events account with two Hubs - is it possible filter and sync data from Zoom Events Hub #1 to Hubspot account #1 and data from Zoom Events Hub #2 to Hubspot account #2?  Thank you! 

I have a Zoom registration form for an event, which asks for First Name, Last Name and Email Address.I am directing classmates to this form from our class website.I want to not require them to complete the above 3 fields as that information is known to us on the sending website before the redirect.How do I supply this information in the redirect (either in the URL or in a POST format)? And how do I find out the names of these three fields?I am using PHP on my server side and HTML/JavaScript on the client side.

Can someone tell me the actual DNS records to use for domain name verification? I'm trying to verify our domain name, and it seems like there's incomplete and conflicting information. The instructions in the verification popup give me a domain-level TXT record, OK that's done. Then it says it wants a CNAME to "events-branding.zoom.us," but doesn't give me a subdomain for that CNAME record. If I try to use "events-branding" as the subdomain for the CNAME record, then in the verification failure error message it says my A record was not found. But they didn't tell me to create an A record! And over in a help document, it says to create a different TXT record for a subdomain as well as an A record, but doesn't give me an IP address to point the A record to! So, could someone who has successfully v

We would like to schedule a reocurring meeting with two separate meeting times. One in the morning and one in the afternoon and use one link for both. We'd like to eliminate the confusion for our guests and only provide one link. Is this possible? I cannot find the answer and online chatbox doesn't provide the answer.

Is it possible to view a list of people registered for each ticket? We can see how many people registered for each ticket but not a list of names and within the manage registrant section, you can only view each registration separate. 

New to Zoom. I have a free account: how long does a zoom session last? merci for your help. Jacques

Does the Zoom webinar 500 plan mean 500 attendees for the whole month in total, or it means there can be a maximum of 500 active attendees at the same time?

Hi, I'm trying to complete the branding domain configuration, but it keeps failing.Zoom domain configuration I followed the instructions in the zoom admin console, and my IT created the CNAMEand I can see that the CNAME is correct in dnschecker.org DNSchecker.org But it is still showing as failed.  Any idea why ?

I have a Zoom Event set up and it has a few existing sessions and speakers. I would like to upload the remaining sessions and speakers using an CSV file (basically using the instructions at https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069120). I have been completely unable to get this to work. I upload session information through CSV file as per https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065263 but when I get to the step that says "Click Choose Files to select the CSV file you want to import. After selecting a CSV file to upload, click Open." whenever I choose my file and click Open, nothing hap

 I had tried thousand times, either one person will be erased when two people are in the same camera using virtual background. Is the camera only can capture one object in the virtual background? Is any setting or equipment required for multiple people in the same camera when using virtual background? 

Under custom registration questions, is there a way for you to import answer choices when you select a "single choice" or "multiple choice" question? My organization asks people what "chapter" of our organization they are from and we want to have a drop down with all of the options but we have over 200 and that's a lot to type out. Many other platforms have this feature.

I am writing to seek help with issue I am facing with breakout rooms in Zoom Events.Despite creating the event, setting up the breakout rooms, and pre-assigning attendees to their respective rooms prior to the start of the session, the automatic movement of participants into their pre-assigned breakout rooms does not occur once the meeting starts.Specifically, when I select the option to automatically move all assigned participants into their breakout rooms, nothing happens, and the attendees remain in the main session. The only workaround I have found is to manually move each participant, which is time-consuming and impractical for larger events.Here are the steps I have followed:Created the event in Zoom Events.Set up breakout rooms and assigned p

After receiving an event invitation via email and clicking the link to download the .ics file for Outlook, a separate calendar titled "untitled" is automatically created. Could Zoom modify this behavior? This issue can be resolved globally by simply updating the code on Zoom’s end. By changing the line METHOD:PUBLISH to METHOD:REQUEST in the .ics file, this would fix the problem for many users.

I received the email a few days ago telling me I needed to re-authenticate by Feb 1st Maybe I am being an idiot, but I don't know what I am supposed to do in order to complete this task? I have gone to the Zoom Events for Hubspot app in the Zoom App Marketplace, but then what do I do? There are images relating to adding the email addresses, but that's step 2.

How can I get the zoom meeting registration emails that are sent to me as the host of the meeting to include all of the information I request on the registration form? I have Questions & Comments as optional and I'd like to see that information in the emails that send to me whenever someone registers. How can I do this?

I'm testing Events/hub with a full meeting single session. THe default email event reminder notification (one week, one day, one hour) is set up. My attendees are not receiving the one day before notification, but are getting the 1 hour before notification. The one week before in this case is not relevant.  I did a test, making it 24 hours and 48 hours before, and it just missed the 48 hour target notification.  What is going on? The notifications are pretty important. I have multiple testers, including myself, and the experience is across the board. Thanks!

I have had a zoom pro account for 4 years. Up until last Fall, I was able to go FB Live to a private group page, however that changed. I am not able to do so. Suggestions would be appreciated.

Has anyone come across this: Our alt. host for the last year have been able to screenshare/share slides as their background. But now when they go in the option is grayed out in the advanced options. - updated accounts- all listed as alt host on events- and one is even a licensed user in our hub   

Hi! I have upgraded my plan to include zoom sessions for a given number of attendees. I am in zoom events and I have added all of my business and billing information (setting up registration payments through stripe), but how do I start creating my event? Thanks!