Customer Success Forum

昨日Zoom Experience Day Summerにご来場いただいた方々、また日頃からUser Communityを盛り上げていただいている皆様、いつもありがとうございます。 今回は日本のコミュニティグループのご紹介となります。 上部のUser Groups > Japan > Join User Groupよりご参加ください。 日本語でのご質問やご相談はこちらで実施いただくとスムーズに解決するかもしれません！ご参加のほどよろしくお願いいたします。Join User Group

ちょっとした依頼に、大きなプロジェクトの割り当て—気が付けば、完了すべきタスクの山に囲まれています。何を達成しなければならないのか、誰をフォローアップする必要があるのか、どの締め切りを守らなければいけないのかを把握するのは、新たな依頼が来るたびに負担に感じることもあります。 もう、タスク管理のために手間をかける必要はありません。Zoom Tasks は、Zoom Workplaceに組み込まれたAIファーストの新しいソリューションです。AI Companion*で、To-Doリストをよりスピーディーに処理できるようサポートします。 Zoom TasksはZoom Workplaceの一部であるため、ミーティング要約やチャットの会話からアクション項目を特定することができます。また、（ユーザーの確認と承認を得て）タスクの完了を代行することも可能です。さらに、チームはプロジェクトを把握して連携し、遂行を強化するために必要な情報を得ることもできます。 組み込み型タスク管理のためのAIエージェント タスク管理ソリューションは、付箋に殴り書きしたTo-Doリストの現代版であると言えるでしょう。タスクの締め切り、プロジェクトとの関連、関係者などを把握するのに役立ちます。 さらに、タスク管理ソフトウェアは個人のアクション項目を超えた働きをします。ファイル・進捗状況・障害などの可視化をチームに提供します。 ZoomとMorning Consult による調査によると、リーダーの3分の1（34%）が、プロジェクトやタスクの進捗状況を確認するために、チームとのやり取りで1時間以上を費やしていることが判明しました。この時間は1人のマネージャーあたり年間約16,000ドルの損失につながる可能性があります**。 タスク管理におけるAIの革新 AIエージェントを取り入れることで、タスク管理はまったく新しい意味を持つようになります。AI Companionがミーティングやチャットからタスクを抽出し、To-Doリストを自動で整理。さらには、次に何をすべきかを提案・実行支援まで行います。 日々の業務をよりスムーズにするための仕組み 一日中ミーティングが詰まっている時... AI Companionがミーティング中にアクション項目を把握・整理してくれるため、集中力を維持できます

Checkout our Whats New recap for June! This blog post was created fully by Zoom AI Companion within Zoom Events, a new AI feature! ✨ For a link to the full recording as well as more info on AI generated content with Zoom Events scroll to the end of this post ✨ Zoom's Latest Innovations: AI Companion Updates, Productivity Enhancements, and Contact Center Advancements   In our recent "What's New at Zoom" webinar, we shared exciting updates and feature releases that are transforming how organizations connect, collaborate, and deliver exceptional customer experiences. From significant AI Companion enhancements to new productivity tools and Contact Center capabilities, these innovations reflect our commitment to building an AI-first work platform designed for human connection. Let's explore the highlights from our June releases.   AI Companion: Smarter, More Multilingual, and More Customizable   Our AI Companion continues to evolve with capabilities

Real-world insights from a midsize U.S. staffing agency's recent onboarding session.   If you're curious about how organizations are leveraging Zoom Custom AI Companion to achieve significant productivity gains, you're not alone. Recently, a midsize U.S. staffing agency demonstrated clear and measurable ROI by incorporating AI into their daily workflow. Here's a practical breakdown of three key use cases—and actionable steps your team can replicate today. 1. Streamlined Meeting Summaries with Structured Templates 📝🔖📂 Real-Life Use Case: 📌🗒️️📋 Recruiter and sales teams built structured summary templates for: Candidate screening interviews Reference checks New-client intake meetings New-job intake sessions Why It Matters: ✅🗃️️🖥️️ By auto-populating essential details directly into their ATS/CRM, the agency eliminated repetitive manual data entry, standardized notes, and ensured accur

Running a nonprofit isn’t easy. Between tight budgets, limited resources, and the constant pressure to maximize impact, nonprofit teams are often spread thin. That’s why many organizations have turned to artificial intelligence (AI) tools to automate repetitive tasks and free up time to focus on their mission. A recent study found that as many as 82% of nonprofits use AI to streamline operations and boost productivity.     Anytime there’s a major technological shift, it’s imperative to consider how it could affect your organization, for better or for worse. So, let’s explore how AI can be a safe, easy, and cost-effective way for nonprofit teams to reduce mundane administrative work and get back to helping communities and agencies in need.   Minimize administrative tasks that eat up your time Nonprofits are often operating with small teams and limited resources, which means every minute counts. But if you’re consumed with drafting meeting minutes and sending cal

Ready to do more with Zoom this July? Unlock new ways to work smarter, connect better, and stay ahead with this month’s power-packed lineup of live sessions. From insider updates to expert tips and open Q&As, we’ve got everything you need to sharpen your skills and get the most out of your Zoom experience.   Here’s what’s coming up:   📅 July 2: Zoom Workplace Open OfficeUnlock the full potential of Zoom Workplace! Learn productivity tips, explore features, and bring your questions — our experts are ready to help.   📅 July 9: Zoom Phone Open OfficeMaster seamless communication with Zoom Phone. Join us to learn best practices, streamline call workflows, and get real-time support.   📅 July 10: What’s New at Zoom?Catch up on everything Zoom released in June! Discover fresh features, key improvements, and how they can make your day-to-day smoother.   📅 July 16: Zoom AI Companion Open OfficeTap into the power of AI! Explore how Zoo

We finished a 4-hour meeting 20 hours ago and the processing hasn't finished yet. How can we fix this?

Hi,i have provided a valid VAT (from Germany) and zoom still charges me 19% VAT.I cannot find a Zoom support so I ask in this forum.How can I add "reverse charge" to my zoom account? Thank you in advance!Sebastian 

Customer expectations have never been higher, and businesses are feeling it. As consumers, we want a fast resolution to product or service issues when and where they arise. Anything less only leads to unnecessary frustration. Meeting these standards isn’t just vital; it’s what separates thriving brands from struggling ones. That’s where the power of AI comes in.   But while AI has incredible potential for customer experience (CX) transformation, simply implementing it isn’t enough. Many companies are falling short, frustrating customers and agents alike.     In this post, we bring you into the era of agentic AI. We explore the shift from reactive chatbots that follow scripts to intelligent AI agents that reason, adapt, and act to solve complex challenges autonomously. Plus, we’ll share how Zoom brings agentic AI to life through  the next evolution of  Zoom Virtual Agent — an always-on, and proactive self-service solution that doesn’t just respond, but acts

I am on a Lenova laptop using Windows 11. My video camera is working properly with the uptodate driver, but when I begin a meeting in Zoom my screen shows only black. I have tried using the Video controls, deleting the Zoom program and reinstalling, etc. My computer driver is up to date as is my version of Zoom. This problem used to occur infrequently but now it occurs in every meeting.  I have follwedd all the suggestions previously posted here and on the Lenovo support webpage. Your help would be greatly appreciated to solve this problem. Thanks. Topics:Videocameravideo 

※English follows Japanese Zoomのサービスステータスページが、これまでの「status.zoom.us」から「www.zoomstatus.com」へ移行されます。移行日時：2025年8月14日（木）午前1:00～2:00（UTC）（日本時間では同日午前10:00～11:00） 移行後もステータス情報を受け取るには、事前に「www.zoomstatus.com」をネットワークの許可リストに追加し、メールやSMS、Webhook、RSS／Atomフィードの設定を新しいURLへ更新してください。特に、スパムフィルターやファイアウォールでドメイン制限をしている場合はご注意ください。 詳細は下記サイトをご確認ください：https://support.zoom.com/hc/ja/article?id=zm_kb&sysparm_article=KB0080997 Zoom’s Service Status page is transitioning from status.zoom.us to www.zoomstatus.com.Transition date and time: August 14, 2025, from 1:00 to 2:00 AM UTC(It corresponds to August 14, 2025, 10:00–11:00 AM JST.) To ensure uninterrupted access and notifications, please add www.zoomstatus.com to your allow list and update your subscriptions—whether via email, SMS, Slack/Webhooks, or RSS/Atom feeds—to the new URLs. If you have firewalls or spam filters blocking the old domain, make the necessary adjustments beforehand. For more details, please visit:https://support.zoom.com/hc/ja/article?id=zm_kb&

With the daily activities we have, Regular Zoom meetings, sending lots of emails and use of multiple tools to coordinate. We cannot avoid to get the important action items to get lost and deadlines are missed.   Our challenges are tasks are scattered across chat, email, docs and spreadsheets, people leave meetings without clarity on the next steps. Manual taking notes consumes time and reminders causing duplication and confusion.   Zoom Task bridges the gap between conversation and action - turning ideas into outcomes without switching platforms. Zoom Task is a built in task management solution embedded directly within Zoom Meetings Zoom Team Chat Zoom Docs Zoom Mail and Calendar   With the Zoom task and Ai companion power 📌 Centralized Task Management
 Create and manage tasks directly within Zoom—no need to switch to external apps like Asana, Trello, or ClickUp.    🧠 AI-Powered Task Generation
 Zoom’s AI Companion suggests action items based on meetin

There’s no need to feel intimidated by generative AI. Here are some easy tips and tricks to create prompts that deliver.     You may have heard the phrase “prompt engineering,” which in the last two years, has become the subject of Ivy League college courses, online webinars, and an actual job title. It’s a new field of study, but you don’t have to go back to school to become an expert in creating successful prompts. You can write prompts like you’re chatting with a colleague.   Taking time with a better prompt can return better results   Whenever there’s a new technology, there can be a learning curve regarding how we should interact with it. In previous decades, you’d have to learn complex programming languages or workflows, but with generative AI, you should just talk to it in your own words. That doesn’t mean there aren’t ways to improve your AI results. If you’ve used Zoom AI Companion before, you may be familiar with some already, such as: Summari

Get ready to explore, connect, and elevate your Zoom experience this June! We’ve lined up an exciting series of events designed to help you stay ahead, boost your productivity, and make the most of your Zoom tools. From discovering new features to getting expert guidance, there's something for everyone this month. Here’s what’s happening: 📅 June 4: Zoom Workplace (Meetings + Productivity) Open OfficeWant to turn routine meetings into high-impact collaborations? Join us to learn pro tips, discover new features, and explore smarter workflows with Zoom Workplace. 📅 June 5: What’s New at Zoom? Be among the first to explore our latest updates! We’ll walk through new features, improvements, and how they can streamline your day. 📅 June 11: Zoom Phone Open OfficeTake your communications to the next level! Learn how to optimize Zoom Phone with expert tips for seamless call handling and efficient workflows.   📅 June 12: Zoom Contact Center Insights – Jun

The micro phone will not pick up the sound of the bell at end of meditations I guide for my students in my online class room. It will only pick up my voice.  My voice is loud and clear but no other sound.  Need advice how to get both across.   Thank you!   KW   

  Hey there! 👋 Today I'm excited to share how Zoom's latest innovation is revolutionizing the way we work. If you're struggling with digital overwhelm and scattered workflows, you'll want to read on.   Let's face it - with the explosion of AI tools, our workdays have become more fragmented than ever. But here's where Zoom's Custom AI Companion really shines: it's an AI assistant that actually understands your organization's unique language and needs.   Top Features That Will Make Your Work Life Easier Cross-platform note-taking that works everywhere - yes, even in Teams and Google Meet! Smart integration with tools you already use (looking at you, Jira users 🙂) Custom terminology and acronym recognition Personalized coaching with custom avatars that speak your team's language   What I love most about this tool is how it tackles everyday workplace headaches: Instantly find company policies and information when you need it Gen

Tired of juggling multiple channels and missing crucial project updates? Zoom Team Chat offers a powerful solution: Shared Spaces! Think of them as private, containerized hubs designed to bring the right people and the right channels together for a common purpose.   What are Shared Spaces? 🤔 🤔 A Shared Space is a private area within your Zoom Team Chat that groups specific users and related channels. Only members added to the Shared Space can access the channels within it – they're even hidden from general search!   Why Use Shared Spaces? 💡 Sensitive Projects & Major Announcements: Keep confidential information secure and focused. Perfect for mergers & acquisitions, earnings reports, or funding rounds. Dedicated Departments & Teams: Silo communications for specific groups, preventing unnecessary noise and ensuring relevant discussions. Large, Long-Term Projects: Organize growing channels and membership. Leverage the powerful feature to aut

Curious to know how institutions conduct their degree assessment exams and similar evaluations online? With Zoom’s “All Screens Mode” in meetings, this is possible! Zoom Meetings can be utilized effectively for proctoring online exams. “All Screens Mode” allows the host to request that all participants share their screens, providing the host with a scrollable, side-by-side view of the participants and their shared desktops. This feature is specifically designed to offer a more streamlined and straightforward proctoring experience, enabling the host to monitor both participant videos and their desktop activities simultaneously. When activated during a meeting, the host can also choose to allow participants to view all shared desktops. As participants begin sharing their screens, their videos and shared desktops will appear side-by-side, while non-sharing participants’ video tiles will be displayed at the top of the window. The layout ensures that hosts can keep track of multiple partici

Hello,  Does Zoom have a Customer Advisory Board? Or forum in which users can obtain Zoom updates and share feedback?  Thanks, Jackie 

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights.   At Zoom, security isn’t just a feature — it’s foundational to everything we build. We’re excited to share the remarkable progress we’ve made through our bug bounty initiatives in partnership with HackerOne. This year represented our strongest commitment yet to crowdsourced security, engaging with nearly 1000 talented researchers worldwide to make our products more secure for millions of people.     Our multi-layered security approach   This year, we continued our strategic approach of running multiple complementary programs: Public “VDP” Bug Bounty Program: our front door for the global security researcher community Private Program: working closely with select researchers on sensitive features Zoom VIP: collaborating with elite researchers on our most critical systems Specialized challenges: targeted security i

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into new features or getting one-on-one time with Zoom experts, May is packed with opportunities you won't want to miss.   Here’s what’s coming up:   📅 May 7: Zoom Workplace (Meetings + Productivity) Open OfficeReady to transform your everyday meetings into powerful, productive sessions? Join us to discover insider tips, pro workflows, and new ways to get more from Zoom Workplace!   📅 May 8: What’s New at Zoom? (April Releases)Be the first to explore Zoom’s newest features and enhancements! We’ll break down what’s fresh, what’s improved, and how it all makes your workday smoother and smarter.   📅 May 14: Zoom Phone Open OfficeTake your Zoom Phone game to the next level! From smarter call handling to stre

I am reaching out to inquire whether Zoom offers any special plans or discounts tailored for non-profit organizations.As a non-profit organization, we are interested in exploring options that Zoom may have to support our communication and collaboration needs.Could you please provide information regarding any special plans or considerations available for non-profits?Thank you for your assistance. 

  Zoom Workplace for Frontline is a mobile-first solution tailored for industries like retail, healthcare, and manufacturing, where frontline workers need efficient on-shift communication and task management tools. Key features include auto-generated shift-based chat groups, real-time activity feeds, shift swapping, and task tracking—all accessible via the mobile app. The integration of AI Companion provides automated shift summaries and smart search capabilities, streamlining daily operations.   A standout feature is the push-to-talk (PTT) functionality, which enables instant voice communication at the press of a button. This feature, reminiscent of traditional walkie-talkies, allows employees to connect seamlessly without the need for additional hardware. It's especially beneficial in environments where quick, hands-free communication is essential.   For managing tasks and tracking progress, Zoom Workplace for Frontline offers robust tools. Another feature is the

El Panel de Control para Administradores y Propietarios lleva años disponible para cuentas con licencias Business o superior.   Hoy les traigo una vista rápida de su nuevo diseño y la información que podemos extraer gracias a esta herramienta. Con la nueva página de inicio del Panel de Control tendremos acceso a novedades de Zoom así como un vistazo rápido al uso que le están dando los usuarios de nuestra cuenta a sus licencias y herramientas. Y por supuesto, todo esto conservando las funciones presentes en la versión anterior del Panel de Control (monitorización en vivo del sistema/producto, acceso a datos históricos, etc).   Echémosle un vistazo al siguiente video demostrativo creado con Zoom Clips:         IMPORTANTE: es posible que la nueva versión del Panel de Control aún no esté disponible en su región pero llegará muy pronto. Espero que este post les haya resultado útil. No duden en dejar comentarios sobre funciones y herramientas que quieren que

We are hosting a retreat for up to 20 participants and I need to be certain we have enough bandwidth. The venue we're considering offers 17.80 mbps download and 17.89 upload. Will that be sufficient?