Customer Success Forum

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into new features or getting one-on-one time with Zoom experts, May is packed with opportunities you won't want to miss.   Here’s what’s coming up:   📅 May 7: Zoom Workplace (Meeting

I am reaching out to inquire whether Zoom offers any special plans or discounts tailored for non-profit organizations.As a non-profit organization, we are interested in exploring options that Zoom may have to support our communication and collaboration needs.Could you please provide information regarding any special plans or considerations available for non-profits?Thank you for your assistance. 

  Zoom Workplace for Frontline is a mobile-first solution tailored for industries like retail, healthcare, and manufacturing, where frontline workers need efficient on-shift communication and task management tools. Key features include auto-generated shift-based chat groups, real-time activity feeds, shift swapping, and task tracking—all accessible via the mobile app. The integration of AI Companion provides automated shift summaries and smart search capabilities, streamlining daily operations.   A standout feature is the push-to-talk (PTT) functionality, which enables instant voice communication at the press of a button. This feature, reminiscent of traditional walkie-talkies, allows employees to connect seamlessly without t

El Panel de Control para Administradores y Propietarios lleva años disponible para cuentas con licencias Business o superior.   Hoy les traigo una vista rápida de su nuevo diseño y la información que podemos extraer gracias a esta herramienta. Con la nueva página de inicio del Panel de Control tendremos acceso a novedades de Zoom así como un vistazo rápido al uso que le están dando los usuarios de nuestra cuenta a sus licencias y herramientas. Y por supuesto, todo esto conservando las funciones presentes en la versión anterior del Panel de Control (monitorización en vivo del sistema/producto, acceso a datos históricos, etc).   Echémosle un vistazo al siguiente video demostrativo creado con Zoom Clips:  

We are hosting a retreat for up to 20 participants and I need to be certain we have enough bandwidth. The venue we're considering offers 17.80 mbps download and 17.89 upload. Will that be sufficient?

Did you know that aside from the regular schedule booking on Zoom Scheduler, it also has a poll feature where you can gather availability information from participants for a new meeting? Yes, you read it right! Zoom Scheduler has the Availability Poll feature which is designed to simplify the process of finding a suitable meeting time that works for everyone on your invite list.Zoom Scheduler’s Availability Poll can help you eliminate the back-and-forth emails typically involved in scheduling meetings as it can find your meeting participant’s available time, and provide you a visual representation of their preferred date and time, making it easier for you as the host, to find a common ground for your meetings and also gives people on your invite list a voice in scheduling. So how does this work? 1. Create an Availability Poll: On the Zoom Scheduler, click on “Create Schedules

Hello!  I was promised a BAA sent over as soon as I paid for the phone service. I paid for the phone service and my sales rep ghosted me - no emails or anything from the MOMENT I purchased the plan.  I have sent him 7 emails over the last week.  I am disappointed and frustrated - I would never have selected this service if I had known he would disappear as soon as I paid. Can someone please help me? He said that I didn't have to make any additional purchases, and that he would send me a BAA over right away as soon as I put my credit card in. 

I am on a plane and get annoying messages from Zoom that there is no internet connection.  How do I turn this off?

Want to learn What's New at Zoom across January & February? We've got you covered! Join us March 6 at 8am PST for a stacked agenda ✨ We will cover the full Zoom platform, enabling you to extract the more than you knew was possible from your everyday time spent in the Zoom App!Please share with your network/anyone else you think would get value from this amazing upcoming event 🚀 Register Now: https://ev.zoom.us/webinars-events/whats-new-at-zoom-4/

Виникла проблема, після завершення конференції на моєму диску С куди зберігались відео не вистачило памяті для перетворення в відео, я перекинув папку в диск D де вистачає пам'яті, коли пробую перетворити файл немає ніякого прогресу, стоїть на 0%, це не я починав конференцію і тому не можу витягнути відео з самого zoom, а відео мені обов'ясково потрібне, підкажіть що мені робити 

With Zoom-Salesforce Integration app installed, after running a Webinar, no Zoom Attendee or Zoom Link records were created. This webinar had more than 400 registrations.The attendee report in zoom has nearly 500 rows. But zero attendee records, zero link records in Salesforce. Why did this happen, and how can i make sure it doesn't happen again for my dozen or so upcoming webinars?

This month marks the one year anniversary for Zoom Workplace! In celebration, we want to hear from you on your favorite features and why you love Zoom. Thank you in advance for giving us your feedback and being a customer.https://survey2.us.quantilope.com/py23Ty2WPujweQ9e8/cEWfJhJ6AYgeGCzeF 

Immediately after I did the latest Zoom update, my zoom meeting window showed a blurred background and my features appeared a bit fuzzy. I have tried all the suggested settings to remove the blurred background and restore my natural window view, but nothing works. What has happened? And how can I restore my default zoom window view?

Ever left a meeting wondering, "Wait, what was I supposed to do next? 🤔 🤔" or wished there was an easier way to turn brainstorms into actionable tasks? 💡 You're not alone! Zoom’s AI Companion 🤖 is built exactly for moments like these—tailored specifically to your job, delivering clear, immediate benefits you’ll actually care about. Let’s skip the tech jargon and jump straight into how AI can simplify your workday, starting now. 🕒✨ 🎯 Sales Teams: Close Deals Faster (Without the Extra Work) Imagine finishing a sales call and having next steps immediately drafted. AI Companion captures meeting highlights and generates quick, clear emails ready fo

Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s something for everyone. Here's what's in store:  📅 April 2: Zoom Workplace Open Office Do you want to elevate your Zoom Meetings and maximize the value of Zoom’s comprehensive workplace solutions? Join us and get pro tips and maximize your investment!

In today’s digital world, virtual meetings have become a fundamental part of business operations, education, and even personal communication. With Zoom leading the way as the best and preferred platform for communication, enabling seamless collaboration across the globe, ensuring meeting security isn’t just an option—it’s a necessity. But are we truly leveraging Zoom’s security features to their full potential?Zoom offers several built-in security features to help users protect their meetings. The key is knowing how to configure and use these tools effectively. In this article, we’ll introduce the essential steps to ensure your Zoom meetings remain safe and secure.1. Setting Up Secure Zoom Meetings Enable Pa

Artificial intelligence has entered the mainstream and helped us achieve new heights in efficiency through technology. This makes the advantages of AI seem practically limitless, giving our imaginations plenty of runway to reimagine what’s possible.  While it’s fun to dream up the next great idea, implementing a new AI solution requires a strong commitment to safety and securing the data that drives it. We’re kicking off a new series on the Zoom blog, where we’ll discuss how and why you should implement generative AI safely and what Zoom is doing to create a safe and secure AI environment for our customers.     What is generative AI and how does it work?   AI can serve many different purposes, and generative AI gives you tools to generate new conte

Hi reader of this post.I am detecting an issue when i sign in the learning environment.i had 2 accounts for testing and both of them are giving me a:  Error 500 | https://learning.zoom.us/lms error.  so i can not enter the learning environment of Zoom to proceed with training. if there is someone to give me the solution, i wil be greatfull. Thnx   

I have an application that's moving into production soon, which is integrated with Zoom and Salesforce.Once the app is in production,  I'll need a Zoom sandbox environment to make ongoing improvements without risking downtime of my production application. How do I get a Zoom sandbox environment? I've submitted 3 tickets to various support channels, all of which were summarily closed. I'm completely befuddled that this isn't obvious.Literally every other major system I've ever used offered some way to test their applications before shipping releases.

Our HOA Board meetings consist of local and remote participants. We would like to allow remote participants to ask questions and have the local participants hear the audio.Has anyone achieved this? Can you describe how you accomplished it? Thank you, 

While confirming a report of a disruptive user I was blocked via the CAPTCHA. I ask AI bot why and it suggested there was a limitation on my account due to abuse.How can I or anyone resolve this limitation? Find out what & appeal.I could not find what forum to post in

In today's hybrid work environment, businesses and educators alike face challenges in fostering collaboration and engagement. The Zoom Whiteboard could bridge the gap between remote and in-office teams, enhancing productivity and creativity in ways they hadn't imagined.   The Challenge:Companies struggled with brainstorming sessions in their hybrid setup. Traditional methods—email threads, shared documents, and even screen sharing—proved inefficient for real-time ideation and team engagement. The leadership team sought a solution that allowed seamless, interactive collaboration across all departments.   The Solution: Zoom Whiteboard for its user-friendly interface, real-time collaboration features, and integration with their existing Zoom meetings. Let us quickly discover its potential and its application to multiple functions.  

Ready to boost your productivity and stay ahead? Register today and elevate your expertise!   Here's what's in store:   📅 March 6: Stay Ahead with What's New at Zoom?  Get a first look at the latest features, security enhancements, and collaboration tools. Optimize your Zoom experience and connect with fellow enthusiasts.   📅 March 12: Transform Your Workplace with Zoom Workp

Has anyone tried to integrate the courses your learners have completed in the Zoom Learning Platform -- learning.zoom.us -- into your own internal LMS?  I would love to be able to use APIs to grab the completion data for any Zoom courses my users have completed and put them into their transcripts in our learning platform. I have done this with other content providers, but not yet with a service provider who just so happens to also host courses in their own LMS.

I have had problems with Zoom Audio ever since I changed to a  Lenovo PC 3 months ago. I test my audio settings beforehand and the microphone works perfectly ok for recording and playback. When others join the meeting we can all talk together.We then have a bell ringing group where we all play 2 bells using a separate program. This works ok until I say "BOB" which the others can't hear even though I am saying it very loudly, as my wife will testify. I have tried three sets of headphones with mic and even the computer mic and the same problem persists.  I have tried adjusting various audio settings but to no avail. Any thoughts please ?