Instalation Error | Community
Skip to main content
A
Newcomer
antjbramalho
Newcomer
April 26, 2025
Solved

Instalation Error

  • April 26, 2025
  • 2 replies
  • 0 views

Good afternoon

At first, I would like to mention that my performance in the English language is far from being the best.
I would like to know if anyone else is getting an error message like mine.
I get a message that the file igdb9dxva64.dll is not designed to run on Windows. Tell me the error status is 0xc0000005.
Can anyone inform me of the possible causes of this error?

 

Best answer by hoodee23

Hi antjbramalho,

Thank you for dropping this question here in the Zoom Community page! Please look into this KB article we have to help on troubleshooting and if you need further assistance, feel free to submit a ticket to our Technical Support Team for further help!


2 replies

hoodee23
Employee
hoodee23Answer
Employee
April 28, 2025

Hi antjbramalho,

Thank you for dropping this question here in the Zoom Community page! Please look into this KB article we have to help on troubleshooting and if you need further assistance, feel free to submit a ticket to our Technical Support Team for further help!


MGSR
Community Manager
MGSR
Community Manager
July 28, 2025

Hi @antjbramalho! I wanted to let you know that I’ve marked @hoodee23's  response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.