Customer Success Forum

Do you have questions on the extensibility within your tech stack? We've got answers! 💡   Share your wins, your headaches, and your greatest hopes for platform extensibility 👇

Have you ever seen frontline operations transformed by a single proactive measure? Has Agentic AI helped you to unlock your team's potential? ✨   Share your stories and biggest questions 👇

Share where you are struggling to compete with the larger competitors in your category (or where you have the killer edge)!    We'll help you find ways to overcome challenges and supercharge your strengths 💪   Reply below 👇

Share your CX horror stories or your thorniest everyday challenges! 😱   We'll help you with CX strategies that cut through and deliver satisfied customers 🙂   Reply below 👇

On September 4, 2025, Zoom CEO Eric Yuan joined other technology leaders to attend the White House Task Force meeting on AI education and support the Pledge to America's Youth, a commitment to help prepare today’s students for a world where AI skills are as foundational as math or reading.    At Zoom, we believe AI can strengthen and transform education, not replace it. It should free teachers to focus on teaching, give students more personalized learning experiences, and help families feel confident that their children are developing the skills that matter for the future. Building on our history of keeping classrooms connected during the pandemic and supporting hybrid learning today, we’re committed to helping the next generation thrive in an AI-powered world.      "In a world where AI competency is increasingly becoming a key driver of career success, students need to be equipped with skills to put this technology to work for them in a safe and effective

We've all been there—scrolling endlessly through scattered files, desperately searching for a key meeting recording or that brilliant whiteboard session. As Zoom Workplace has evolved, so has the digital clutter, making it harder to find, share, and manage the content you create. The simple act of accessing a file shouldn’t feel like a scavenger hunt.   This fragmentation doesn't just waste your time; it breaks your flow. You're a few clicks away from the information you need, but those few clicks become a convoluted journey across different tools and platforms. We knew there had to be a better way to connect all the powerful assets you create on Zoom.   That's where Zoom Hub comes in.       Imagine having a single, unified space where every asset you create—from meeting summaries and recordings to Docs, Whiteboards, and Clips—is instantly accessible. With Zoom Hub, that’s no longer a fantasy. It’s a reality designed to transform the way you work. &nbsp

Hello, everyone.  My company is using Intune for device management and Okta for authentication from Zoom. Is there a way to limit user authentications on mobile devices to require the Zoom for Intune app registered to a device in our tenant? We can't use Conditional Access because we're using Okta for SSO. 

I've been encountering some customers who want to get more out of Zoom Workplace, so I thought of sharing this tool that might be of interest.   Many of us know Zoom for virtual meetings, but its powerful features can also enhance your in-person gatherings. Picture a lively brainstorming session: ideas are flowing and key decisions are being made. Can you remember every single detail a week later? Probably not.   This is where recording with Zoom comes in. It's like having a perfect memory for your meeting, capturing all the valuable discussion points and decisions. This simple tool ensures your team can easily review what was said, get new members up to speed, and keep everyone aligned. Using Voice Recorder with AI Companion To make this even easier, Voice Recorder can be used with AI Companion. It records your in-person conversation and then automatically generates a transcript and summary. This gives you a written and audio record of what was said, which is great for

Zoomtopia 2025, our all-virtual annual user conference, is coming up! Get a sneak peek at the speakers and conversations you can look forward to, and register before it's too late.   Behind every organization are the people getting things done — people like you. You’re dreaming up better ways to connect and make work more meaningful. But you’re also facing a technology landscape that moves at the speed of light, consumer expectations that are higher than ever, and economic pressure putting the squeeze on your budget.   We see you.   The solopreneur, stuck in the day-to-day grind of trying to do ten jobs at once. You’d rather focus on business development, but you find yourself sweating the small stuff — responding to emails, scheduling meetings, and ironing out IT issues.   The marketing manager tasked with growing pipeline, nurturing relationships, and building your brand. You’ve got a lean team that doesn’t have the time to build out emails and landi

September is packed with events designed to help you level up your Zoom knowledge, connect with experts, and explore what’s new.   Mark you calendars:   📆 September 3 - Zoom Workplace Open Office -Your chance to learn more about Zoom Workplace and get answers straight from the experts.   📆 September 10 - Zoom Phone Open Office - Everything you need to know about Zoom Phone—bring your questions!   📆 September 11 - What's New at Zoom -Catch up on everything new we released in August—don’t miss it!   📆 September 17 - Zoomtopia - Zoom's biggest event of the year which will showcase our most compelling innovations, customer stories, and strategic vision for the future of collaboration.   📆 September 24 - Zoom Contact Center Open Office -Dive into Zoom Contact Center and see how it can transform customer experien

September is packed with events designed to help you level up your Zoom knowledge, connect with experts, and explore what’s new.   Mark you calendars:   📆 September 3 - Zoom Workplace Open Office -Your chance to learn more about Zoom Workplace and get answers straight from the experts.   📆 September 10 - Zoom Phone Open Office - Everything you need to know about Zoom Phone—bring your questions!   📆 September 11 - What's New at Zoom -Catch up on everything new we released in August—don’t miss it!   📆 September 17 - Zoomtopia - Zoom's biggest event of the year which will showcase our most compelling innovations, customer stories, and strategic vision for the future of collaboration.   📆 September 24 - Zoom Contact Center Open Office -Dive into Zoom Contact Center and see how it can transform customer experiences.   For more events,

Ready to take you and your organization's Zoom usage to the next level? Below is a list of upcoming events in August tailored to you:   📆 August 6 - Zoom Workplace Open Office - Learn more about Workplace and ask all of your questions!   📆 August 7 - How Zoom Lowers TCO vs Microsoft & Google – Executive Webinar - This session will show you how Zoom can help simplify your tech stack, drive significant cost savings, and deliver enterprise-wide value.   📆 August 13 - Zoom Phone Open Office - Get up to speed on Zoom Phone and ask the experts all of your questions!   📆 August 14 - What's New at Zoom - Discover everything new Zoom released in July, a must-see!   📆 August 19 - Zoom AI Companion Deep Dive: What Every User Needs to Know - Learn how to get more done with AI Companion, includ

Hey there! Just wanted to give you a heads-up about this cool safety feature on Zoom called Emergency Notifications. Thought you might find it useful to know about!    With our Emergency Call Notification app for Zoom, you can designate any Team Chat channel as a safety team hub that connects with both Zoom Rooms and Digital Signage. When emergencies occur, notifications are automatically sent to this channel, allowing safety personnel to quickly distribute alerts and directions to specific Rooms and Signage displays throughout your organization.   Here are the requirements for using Emergency Call Notification. Pro, Business, Education, or Enterprise account Account owner or admin privileges* Zoom Phone license Zoom Rooms license Active Zoom Room or Digital Signage devices with location data configured Note: If the admin user that added the app to the account loses admin access, is deleted, disassociated, or deactivated, emergency call notification

I misunderstood when creating my account and accidentally created an educator account but stopped before signing the docusign and now I cannot log in to change the account settings and I also cannot log in to get customer support. 

When will Zoom, finally, again offer an integration with iCal ? Or do you really want me to terminate my subscription and move top another provider ??

We’re experiencing an issue with the Zoom app on a Lenovo tablet running the Android operating system. When the tablet is in Gallery View and a co-host shares an image or video, the shared content is displayed as expected. However, once the sharing ends, Zoom does not automatically return to Gallery View—it has to be manually reactivated.This is a challenge because the tablet is mounted on a lectern during physical meetings that are also broadcast via Zoom. There are many different speakers, and they may not be familiar with the tablet’s functions. However, they need to:See Gallery View when no content is being shared, so they can monitor if anyone on Zoom raises their hand or wants to comment.View the images and videos being shared during the meeting when relevant.Important note: This issue only occurs when using the Zoom app. If we access Zoom through a web browser, everything works as expected—the view automatically returns to Gallery View aft

Hi there, We hope this update finds you well! Ready to take you and your organization's Zoom usage to the next level? Below is a list of upcoming events in August tailored to you:August 6 - Zoom Workplace Open Office - Learn more about Workplace and ask all of your questions! August 7 - How Zoom Lowers TCO vs Microsoft & Google – Executive Webinar - This session will show you how Zoom can help simplify your tech stack, drive significant cost savings, and deliver enterprise-wide value. August 13 - Zoom Phone Open Office - Get up to speed on Zoom Phone and ask the experts all of your questions! August 14 - What's New at Zoom - Discover everything new Zoom released in July, a must-see! August 19 - Zoom AI Companion Deep Dive: What Every User Needs to Know - Learn how to get more done with AI Companion, including real world examples, use cases, and demos. August 20 - Zoom AI Companion Open Office - Dive into AI Companion and get all your questions answered! Augus

Zoom Auto Dialer Takes Sales Outreach to the Next Level     The Challenge: Sales and revenue teams have long struggled with manual dialing tasks and juggling multiple tools, including CRM systems, email, voicemail, and calendars. Each switch slows momentum and eats into precious selling time.   The Solution: Zoom Auto Dialer   Zoom introduced the AI‑first Auto Dialer, a powerful add-on to Zoom Phone deeply integrated into the Zoom Revenue Accelerator (ZRA)  Here’s what makes it stand out: Power dialing & smart cascading: Move through call lists faster by skipping disconnected lines and repeating numbers intelligently. Voicemail drop: Instantly leave pre-recorded messages when a call goes to voicemail, no dialing required. Local presence dialing: Match caller IDs to prospects’ local area codes to increase pickup rates. Full CRM sync & call automation: Pull contact lists directly from Salesforce, Outreach, Salesloft, or your CRM without switching betwee

Como lo oyen, ahora existe la posibilidad de unir dos o más Clips de Zoom en uno solo haciendo un par de clicks. Está función puede ser muy interesante para añadir introducciones y outros estándar permitiéndonos ahorrar tiempo y así concentrarnos en el contenido principal del Clip. Les explico más en este Clip demostrativo:       Si aún no están utilizando Zoom Clips, les dejo unos casos de uso comunes pque quizás les resulte útil: Colaboración en proyectos Reuniones diarias (Daily standups) - Proporcionar actualizaciones claras sobre proyectos y evitar idas y vueltas innecesarias Capacitaciones - Entregar formaciones simples y digeribles de una manera fácil de consumir Comunicación asincrónica - Comunicarse claramente entre grupos de trabajo en diferentes zonas horarias Colaboración global - Trabajar en tu propio tiempo y dar actualizaciones de proyectos Comunicación con clientes Demostraciones de productos - Mostrar fácilmente nuevos productos y características p

In a highly distributed and security-conscious environment, what are the most advanced strategies and configurations for ensuring end-to-end encryption, access control, and data integrity within Zoom meetings and webinars, especially when dealing with diverse compliance requirements across regions and industries? How can organizations leverage Zoom's advanced security features to maintain confidentiality and compliance, and what are the best practices for seamless integration with existing IT infrastructure?

Good afternoonAt first, I would like to mention that my performance in the English language is far from being the best.I would like to know if anyone else is getting an error message like mine.I get a message that the file igdb9dxva64.dll is not designed to run on Windows. Tell me the error status is 0xc0000005.Can anyone inform me of the possible causes of this error? 

Last year alone, marketers and event organizers hosted over 6 million virtual events on Zoom, reaching 268 million attendees. But in today’s experience-centric economy, it’s no longer just about getting people to join—it’s about delivering meaningful, high-quality experiences at scale.   At the Zoom Events Summit, we showcased how Zoom Events, our all-in-one virtual event platform, is helping marketers reimagine what’s possible through the power of AI, automation, and production innovation.   Why virtual events still matter   Virtual and hybrid events have become a cornerstone of modern marketing strategies—supporting brand building, lead generation, and community engagement. The numbers speak for themselves:   6 million+ events hosted on Zoom within the last year 268 million attendees 30 billion minutes of content consumed   But with growing expectations, how do marketers create exceptional, community-driven event experiences without burning out?   From

  You know how Zoom is always coming up with new ways to help us connect and collaborate? Well, get ready for something really cool: Zoom Clips Custom Avatars! I am so excited to share this feature because it adds a personal and dynamic touch to how we share updates, record messages, or just express ourselves when you need to connect but everyone's not available for a live meeting. So whether you're juggling a busy team, leading remote projects, or reaching out to a wider audience, these new customer avatars let you connect on your own terms, with your own unique flair. Curious how it looks? Here's a link to a clip where I used Zoom Clips' Custom Avatar.So, What Exactly Are Zoom Clips Custom Avatars?You might already know about Zoom Clips, which lets you record and share short video messages. Now, with the new Custom Avatars, you can record those clips using a personalized 3D avatar. It's an awesome way to inject personality and creativity into every message without ever nee

I'm excited to share a game-changing feature from Zoom that’s designed to streamline your workflow and help you stay on top of your to-do list: Zoom TasksSo what is Zoom Tasks?   Zoom Tasks is a new feature in Zoom Workplace that leverages on AI Companion to help you quickly create, track, and manage your to-do list within the Zoom platform. It brings all your tasks together in one place, so you can organize things from meetings, chats, calls, and more, helping you stay productive and work better with your team. It can automatically capture action items discussed during meetings, identify tasks from phone conversations, extract tasks from chat messages, and add those tasks to your to-do list, to keep you on top of everything you need to do. With Zoom Tasks, you can also assign tasks to team members, share them, and keep track of progress without any hassle.What are its features? Assign tasks seamlessly: With Zoom Tasks, you can assign tasks to team members and monitor pr

Say goodbye to generic meeting notes. With the latest enhancement to our AI Companion, you can now turn your meetings into tailored, actionable summaries—thanks to 11 purpose-built templates designed to match your specific meeting goals. Whether you're conducting a team sync, preparing for a client review, diving into a problem analysis or conducting an online class to students, there's a template ready to fit the structure and tone you need. Ten templates are available right now with AI Companion, and for those using our Custom AI Companion add-on, you'll gain access to a special Problem, Root Cause & Solution (PRS) template—ideal for issue resolution workflows. Pick a Template, Boost Your Focus Customize your default summary template for all meetings, or switch it up depending on the conversation. Having a 1-on-1? There’s a format for that. Running a brainstorming session or retrospective? There’s a format for that too. Each template ensures your meeting output aligns with your i