Customer Success

I have an application that's moving into production soon, which is integrated with Zoom and Salesforce.Once the app is in production,  I'll need a Zoom sandbox environment to make ongoing improvements without risking downtime of my production application. How do I get a Zoom sandbox environment? I've submitted 3 tickets to various support channels, all of which were summarily closed. I'm completely befuddled that this isn't obvious.Literally every other major system I've ever used offered some way to test their applications before shipping releases.

Our HOA Board meetings consist of local and remote participants. We would like to allow remote participants to ask questions and have the local participants hear the audio.Has anyone achieved this? Can you describe how you accomplished it? Thank you, 

While confirming a report of a disruptive user I was blocked via the CAPTCHA. I ask AI bot why and it suggested there was a limitation on my account due to abuse.How can I or anyone resolve this limitation? Find out what & appeal.I could not find what forum to post in

In today's hybrid work environment, businesses and educators alike face challenges in fostering collaboration and engagement. The Zoom Whiteboard could bridge the gap between remote and in-office teams, enhancing productivity and creativity in ways they hadn't imagined.   The Challenge:Companies struggled with brainstorming sessions in their hybrid setup. Traditional methods—email threads, shared documents, and even screen sharing—proved inefficient for real-time ideation and team engagement. The leadership team sought a solution that allowed seamless, interactive collaboration across all departments.   The Solution: Zoom Whiteboard for its user-friendly interface, real-time collaboration features, and integration with their existing Zoom meetings. Let us quickly discover its potential and its application to multiple functions.     How to Maximized Utilization   Real-Time Brainstorming: During virtual meetings, team members used Zoom Whiteboard to jot down ide

Ready to boost your productivity and stay ahead? Register today and elevate your expertise!   Here's what's in store:   📅 March 6: Stay Ahead with What's New at Zoom?  Get a first look at the latest features, security enhancements, and collaboration tools. Optimize your Zoom experience and connect with fellow enthusiasts.   📅 March 12: Transform Your Workplace with Zoom Workplace Open Office Discover how to create a seamless, productive environment using Zoom's integrated tools. Get insider tips and maximize your investment.    Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).   📅 March 19: Unlock AI-Powered Productivity with Zoom AI Companion Open Office  Experience firsthand how Zoom's AI tools are revolutionizing collaboration. Learn to drive smarter w

Has anyone tried to integrate the courses your learners have completed in the Zoom Learning Platform -- learning.zoom.us -- into your own internal LMS?  I would love to be able to use APIs to grab the completion data for any Zoom courses my users have completed and put them into their transcripts in our learning platform. I have done this with other content providers, but not yet with a service provider who just so happens to also host courses in their own LMS.

I have had problems with Zoom Audio ever since I changed to a  Lenovo PC 3 months ago. I test my audio settings beforehand and the microphone works perfectly ok for recording and playback. When others join the meeting we can all talk together.We then have a bell ringing group where we all play 2 bells using a separate program. This works ok until I say "BOB" which the others can't hear even though I am saying it very loudly, as my wife will testify. I have tried three sets of headphones with mic and even the computer mic and the same problem persists.  I have tried adjusting various audio settings but to no avail. Any thoughts please ?

Join Zoom on March 20th @ 2 ET to hear from Smita Hashim, chief product officer at Zoom, as she shares how Zoom AI Companion is bringing together AI agents to help people work smarter, scale their impact, and strengthen human connections and serve their customers better. She’ll unveil Zoom’s latest AI innovations, demonstrating how they extend beyond meetings and customer interactions to redefine employee and customer experiences—so you can focus on the work that truly inspires you. Don’t miss out!➡️ Register today! 

Hello! I recently started with a new organization that works with kids, and selected educator when trying to create an account under my email with that org. Evidently it is intended for actual teachers, my mistake. Is there any way to have that email cleared so I can continue account creation?

Anyone figure out how to get an account rep that handles your account without waiting weeks for followup?  I thought the previous phone company we had was bad, but Zoom seems to be worse.  It was great during the sales cycle, and then just utter crap once the order was signed.

HI, for some reason even though we did not change anything the Marketo integration we had with Zoom events stopped working. We're getting this error: [{"code":"10033","message":"token_not_found"}]}  We have several hubs and the issue persists on all of them. Zoom event support sent us to look for information on their documentation or goole but there's literally no mentions of this error nowhere and we don't know what causes it and how to fix it. Anyone knows that to do? It's kind of urgent

Workflow automation is a software-driven process that automates tasks through rules or workflows between systems. These can be conditional (if-then scenarios) or sequential (linear order) triggers. Zoom Workflow Automation specifically allows users to create automated workflows across Zoom services and third-party applications, enabling both simple one-step processes and complex dynamic workflows with conditional logic, loops, and delays.   🚀 How common workflows help make your workday more productive: Meeting Documentation: Automatically create and update docs from AI-generated meeting summaries Daily Chat Briefings: Get automated summaries of important chat channels Quick Response System: Set up emoji-triggered automated responses for common questions Document Approval Process: Streamline approvals using emoji reactions Information Sharing: Automate the creation and distribution of documents across teams     💡Use Cases: Operational and IT

I've just had Zoom rolled out by my organization.  I am trying to add my mobile phone number to "My Profile." I've tried multiple times to go through the process of receiving a confirmation code, entering it in, and clicking "Confirm."  I'm receiving the confirmation code with no issue. I've even had the voice call option give me a code.  Every single time, I get the message: "Phone number cannot be verified." 

Has anyone been able to successfully deploy for Zoom, an approved 3rd party app, on the Windows 11 SE surface laptop?  The installation requires a .intunewin file that has to be uploaded to the EndpointManager to then load on the surface.    

We are subscribers for Zoom for past 4 months but we are not getting approval for 10DLC. We are not getting any good customer support and not able to resolve issues with zoom for 10DLC compliance. Any guidance would be helpful

Can anyone help me with where I can go to find information.We have created our Toast POS Menu. We want to add the menu to our new website (It is built on WordPress) We want to have the Toast Menu show up on pages we build on our website. The goal is once the visitor clicks on a menu item to order, they will be redirected to out Toast POS menu to place an order. Any help in knowledge of how to do this will be greatly appreciated. Thanks,Ken

Just wanted to point out a cool little feature in the new Zoom AI Companion 2.0 that I think you'll find helpful: the profanity filter. It's designed to keep things professional in your meetings and chats, which is especially important in today's hybrid work environment.   Let's be honest, sometimes things can get a little heated or people might accidentally say something they don't mean. This filter acts as a safety net, catching those slips and helping to keep the conversation respectful. It's not about stifling communication, but about creating a more productive and positive environment for everyone.   Think about it – cleaner transcripts, fewer awkward moments, and a more professional image for your team, especially when you're working with clients or partners.   The profanity filter for AI Companion 2.0 is now live in English. Admins can turn it on, and meeting hosts have the flexibility to choose which words they want blocked in meeting summaries. It's smart enough

Here's why you should migrate your oudated on-premises PBX to a modern cloud communications platform.     As you evaluate your upcoming digital transformation initiatives, moving your on-premises PBX to a cloud service might be the next step in your cloud migration strategy.   With the flexibility to be hyper-responsive to headcount and office changes, cost-effective access to innovative new features, and the opportunity to outsource routine operational tasks, cloud communications gives your team the ability to focus on other strategic priorities to grow your business.    Some cloud service providers may force you to go all-in with them on day one, which often means abruptly migrating away from your current carrier and on-premises PBX solution to the provider’s native PSTN VoIP service. But migrating to the cloud doesn’t have to be an all-or-nothing initiative.    If you want to reap the benefits of cloud communications while moving at your ow

Create a simple, secure solution with Zoom Phone for workers that are "On Call"!     Zoom Phone enables organizations with on-call employees to have calls redirected to their mobile Zoom application (on iOS or Android) and be notified with secure transcribed messages (voicemail or SMS) while meeting compliance. Requirement: Healthcare providers, biotech, pharma, behavioral health, small clinic customers must have a BAA (Business Associates Agreement) with Zoom to enable/achieve HIPAA compliance.   Other features: Receive transcribed voice mail messages. Send Receive SMS/MMS messages to patients. Receive a transcribed recording of patient/on-call resource voice interaction. Works with Android or iOS mobile devices. Can be HIPAA compliant. (BAA must be signed) PHI info stays encrypted in ZP cloud and not stored on personal mobile devices. How does this work?Healthcare providers can utilize Zoom Phone's native Call Queue feature to achieve this workflow and outcome. &nbs

Branding in virtual meetings is pretty crucial as it is like your online first impression. Having a cool, consistent brand vibe makes you look professional and trustworthy. It helps people remember you in the sea of virtual interactions. Think of it as your unique style that sets you apart. When your brand elements are consistent, people can relate to you emotionally, making your brand more likable. It’s about looking good, but more importantly, branding helps people recall you easily in the future.  During my Zoom meetings, I have seen some customers add their branding via their profile photos, display names, and virtual backgrounds. While these are great options, there is so much more that you can do to personalize your branding in a Zoom meeting with the help of Warmly. This app allows you to cultivate an engaging experience to build better rapport with your clients and prospects. Customize your virtual business card by highlighting your credentials, adding personal brandi

As a professional constantly on the move, my work takes me to various client locations. Traveling is a significant part of my job, which keeps things exciting! Despite being frequently on the road, I often rely on Zoom Meetings to connect with global teams. For instance, I might visit a client's headquarters in person, but the rest of the team would join us digitally from different corners of the world. This is where Nametags AI, developed by Warmly, becomes indispensable. It displays participants' names and details during our virtual meetings, which helps me engage more personally with each team member without having to awkwardly ask for names repeatedly or pretend to remember them.Does anyone else have a favorite app that helps truly connect? Here is a link - it's on the app store. https://marketplace.zoom.us/apps/vkBX54brQ0-iiSGtEx33vg

Did you know that you can link accounts to an organization?   Account owners and administrators have the capability to link several Zoom accounts to form an organization. Once these accounts are linked, they will have the ability to efficiently search for contacts, engage in chat, and conduct meetings. By linking your accounts as an organization, members will be relieved from the necessity of manually adding contacts from associated accounts to facilitate communication.   The requirement for linking accounts to an organization is that Account owner or Admin with the privilege to edit Account Profile settings.   ​Please take a moment to check out this Knowledge Base Article about Linking Accounts to an Organization. It provides detailed information on Creating a New Organization, Managing Linked Accounts as the Owner, and Linking an Existing Organization.   By linking your accounts, you can efficiently manage multiple accounts with the convenience of assigning a

Hi Everyone,  I am interested in joining a Zoom User Group and asked our Zoom account manager if they were aware of any existing user groups where other Zoom System Admins get together to talk through their experiences, challenges, successes, new integrations, etc.    I did a search here on the community but didn't find anything on this topic.  If anyone is interested in a Zoom User Group I would be happy to help spin something up and facilitate the first couple of sessions.    My current employer is in the Financial Technology space, we have ~1500 users of Zoom Meetings and Zoom Phones, we have 80+ Zoom Rooms deployed in multiple corporate offices and have users spread throughout the US.   I would love to connect with other system owners or admins who are utilizing the same services and talk through some of their best practices, hardware recommendations, challenges, wins, etc.   Cheers! Jimmy Ortiz 

Small businesses choose Zoom Workplace to help them grow their client base, their revenue, and their organization. Here's why.     Zoom serves organizations of all industries and sizes because our platform can flexibly scale to fit any employee count and budget. But running a small business means dealing with unique challenges, like executing multiple processes with just a few people and a limited budget — and prioritizing the time and resources to make it all happen efficiently. You need technology that can help you and your team do more, not add to your to-do list.   Zoom Workplace is an AI-first work platform you can use to simplify your day-to-day. What does that mean? It means you can impress your customers without bending over backward or overextending your team. It means answers at your fingertips and a jumpstart on all your drafts. It means your whole team can work out of one interconnected app, increasing everyone’s efficiency. It means you can get time back

How is it possible that an audio signal, registering on the vu graphs on the computer (Mac - Sequoia 15.3) audio input cannot be recognized by Zoom?  This is the signal coming from a Focusrite interface.  There is signal at the computer input and signal going in to Logic Pro... but not Zoom (6.3.6) The device does show up as an option for input in Zoom, and permissions are set correctly.I posed the question a long time ago, after having spent hours with AI tech support and a human or two.   Doesn't someone from Zoom have an idea what might be the problem?  Does anyone have any ideas?