Customer Success

Hello all,  I am posting this here as an FYI for all Higher Education customers. This may or may not affect you depending on whether you serve students under the age of 18. If you believe you do, especially if you offer enrichment camps etc, you may want to read the communication.  If you do not, then you can ignore this post.  Here is the link to the communication. https://community.zoom.com/t5/Primary-and-Secondary/Important-Message-to-all-K12-School-Accounts-Children-s/m-p/11119/highlight/true#M131   We take privacy seriously at Zoom and this change is a part of our commitment to continuously enhance the privacy of our platform. If you have any questions or concerns, please feel free to reach out to your CSM for assistance, or refer to our help article or reach out to our Support Team. Thank you for choosing Zoom.

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I recently switched from an HP laptop to an Airbook Mac Pro. I embedded links to videos and games in my PowerPoints. How do I access them? With the HP ,I use to open all the links before class and then choose them from the “share screen” . That doesn’t seem to work with the Airbookthanks for any help you can offer 

I present a quiz to students through PPT.I'd like to give them some background music while they're taking the quiz.Tell me how to apply background music in ZOOM.

Two questions:1. Is there a definitive way to tell if my school district Zoom account has the 40 minute restriction removed? The website states that I should see a banner indicating that the 40 minute limit is no longer in place. However, I do not see that in my account. Is there another way to tell? Maybe a setting that is there by default?2. Once a colleague signs up for a Zoom account, do they automatically get the time restriction lifted if they have signed up using our school district email account?

What's the best/easiest way to keep current with new Zoom features? How do we come to know what we don't know it (or third parties) can do?

Quickie -  MIT reaches out and says, "We want to host webinar sessions that matches our on-site specialists with noted Bio-Engineers from a partnering group, and make seminars and events accessible to learners from multiple countries. We have interpreters ready to support." Enter - Zoom w/ Interpretation tools enabled. Yay! Here was just one of the language instructional slides we had scrolling in a loop across multiple languages as learners from Brazil, Portugal, South Korea, Japan, Chile, Sweden, Germany, etc...logged in. So great!

hi. I recently starting teaching for a community college. When I went in to use zoom, it gave me an error code 1001. I think it might have something to do with having 2 other accounts, one with another university and one with yahoo. How do i fix this. I am becoming frustrated.

We are attempting to run a training course. We want to:Broadcast trainers (my) screen.We want to see the delegates screen (shared) in a quad view (4 attendees) as well as their faces/cameras to see what they are clicking on and how they are progressing. (Have figured out how to switch between screens being broadcast but want to put all monitors up on one large screen)How can we achieve this with Zoom?We purchased "rooms" as we thought it supported this functionality; did we buy the correct product?I have set up a "training" room and attempting to make it "online" but we are stuck "offline".If this is not the right product; please suggest the best way to achieve the above? Is it even possible iwth zoom? 

I used to be able to access ccp.zoom.us and come to the Community College of Philadelphia ZOOM page for which I am registered. Now it doesn't come up. Instead I am sent to the zoom.us page. I need to be on ccp.zoom.us to teach my 90-Minute long classes. When I am on as a BASIC member, I am limited to 40 Minutes. Why could I access ccp.zoom.us before But can Not now?

I would like to share sound of a language app or I-Tunes on my I-Phone. My students can not hear the sound from the I-Phone, but can hear the sound when playing a video that is shared from the Internet. I click on share screen and always enable share sound before I connect with Airplay, just as described in the tutorial.It worked in the past, but since the last four weeks or so it does work anymore.Thanks for your suggestions.

Hi. Today I was using Zoom for teaching and I tried to share 2 word documents containing pictures copied and pasted into the docs. When I shared them with my class the pictures vanished. Has anyone got any similar experiences or answers?

I present a quiz to students through PPT.I'd like to give them some background music while they're taking the quiz.Tell me how to apply background music in ZOOM.

Hello we as a school facing issue, students share there links with outsider and they join the meeting using students name and cause nuisance in class.Please help with this, we only want our authorized users (students) join meeting.Earlier we use free version but now we upgrade it to Paid version but still same issue. Regards School Principal

I belong to a non-profit group and teach children once a week for free.The students are ashamed to turn on the video.(Most of the children are elementary school students.) I want to communicate smoothly with my children.How do you recommend children before class? Let me know if you have any know-how.

HiWe are a school and we want to buy Zoom for education. We need approximately 45 to 60 licensesHas anyone tried this before? I want to know more details about how it works and how I distribute licenses before I buyIs it possible to subscribe for only two months?Thank you. 

Hi.I had a registered zoom account using my university email. However, I could not log in to the account for my lessons.  It shows "Unable to sign in to your account. Please try the other listed methods." I hope to receive follow-up help since I desperately need the account for my studies. Thank you.

Hi Zoom community, I'm at a small independent school in Sydney and due to a Covid-19 lockdown, we are delivering our program primarily via Zoom. Our teachers recently all applied for the Zoom Edu Lift on their basic accounts so that they could deliver their content uninterrupted to students. We're really appreciative of the lift on time limits, however, we don't seem to be having much luck with actually having the lift implemented. I applied two weeks ago and was advised by a very helpful Zoom staff member that the lift had been enacted on my account. However, my account still tells me that I have a 40 minute limit. I was under the impression that this advice would disappear when the lift had been implemented?  Our remaining staff members have been waiting for about a week. I know there are probably a lot of schools applying for this lift, so just also want to understand how long it might take for the lift to be put in place. Thanks!

Hello everyone! I work for a Pk-12 school system, and we are trying to see if we can use the host only view. I am not sure what it is called, but we heard about a feature where the host can see the other videos, but the participants cannot. If this is turned on at the admin level, do all teachers in my school need to do that? Or can they have the option to see the class the way they want?

The addition of the Zoom Event licensing has created problems when re-uploading a user CSV.  With over 280 sub-accounts in our environment this is going cause us a major issue as we need to update users before our contract renewal.  Before the issue started occurring an admin could export their users to a CSV, make the necessary changes, and then re-upload under the "update users" tab.  Thus importing the changes.  Now when we try to re-upload it errors out because it's missing the Zoom events field.  Even more frustrating is that the "download sample CSV link" is correct.  I opened a ticket on this, but the solve provided was really a workaround.  Export the users, and manually add the Zoom Events column.  Has anyone had this same issue?  If so do you have any other suggestions?  I'm going to have to explain this manual workaround to 280 admins, and I need to be able to communicate the process as clearly as possible.

Hello!Last school year, I had the option to cloud record.  This school year, the cloud record option is not available. I am only able to locally record. My IT department did not have a solution. My current License is Basic, but I don't remember what it was last year. Does anyone have advice? Thanks so much!

we had a student during class create her own zoom link and invited the students to attend.  Can you tell me how to block this from happening?

Hi - a friend of mine is looking for community/team building activity ideas for a virtual group of around 40 adults (para-to-teacher program) who haven't met each other. Does anyone have links to resources or has implemented activities that have worked well? (no separate downloads or external apps please). Activity shouldn't last more than 5-10 minutes.  

I work at a Community College in California. Several of our students rely on captioning. The pop-up preview of chats block the captioning. The only fix I have found is to move the captioning to a side panel with the "view full transcript". This makes watching the video less accessible. Does anyone know a way to turn off the chat preview?

I tried many times to start meeting with one of my student ,but always say invalid meeting I'd