Customer Success

Hello Zoom Team! I am a Polish language teacher. I am supporting Ukrainian refugees by organizing free Polish lessons. I just bought a Zoom paid license for one month, but it is costly. Is there a chance that I could organize my 90 minute classes next months free of charge? Also there are many people willing to participate, more than 100 hundred.Who could I contact to ask for support/help?Thank you in advance!

Dear Teachers,  Our Education team here at Zoom wants to take this opportunity on Teacher Appreciation Week to thank you for your heroic work to educate the students of the world. You deserve more than just a week of appreciation, but we hope that these words encourage and motivate you to finish this school year strong!  We also want to thank you for choosing Zoom to connect with your students. You've kept the world afloat the past 2 years through a global pandemic and we know it was not easy.  Check out our latest blog post about all the ways teachers inspire us here at Zoom. Hopefully you take time this week to take a breath, reset, and recharge. You deserve it! 

Dear Teachers,  Our Education team here at Zoom wants to take this opportunity on Teacher Appreciation Week to thank you for your heroic work to educate the students of the world. You deserve more than just a week of appreciation, but we hope that these words encourage and motivate you to finish this school year strong!  We also want to thank you for choosing Zoom to connect with your students. You've kept the world afloat the past 2 years through a global pandemic and we know it was not easy.  Check out our latest blog post about all the ways teachers inspire us here at Zoom. Hopefully you take time this week to take a breath, reset, and recharge. You deserve it! 

Hi All, I recently conducted both Hands On and Virtual Learning activities via Zoom which was engaging way to show evidence of personalized teaching, learning and assessment.  Anyone interested to discuss this further or collaborate - please let me know. Regards, Pankaj Mehrotra 

We are Health Company based in Ethiopia and we are hosting webinars on update managements for health works every 2 weeks and our audience has grown and basic zoom won’t allow more than 100 participants  Any suggestions on where can we get  free subscription for the premium account

I help manage our telehealth program and would like to set up a quick survey or poll at the end of each teletherapy session to receive feedback from both the patient AND the THERAPIST.  I am having difficulty finding a way to survey/poll the therapist on there experience with the telehealth session.  Any suggestions?

#ATA2022 in Boston, MA is officially around the corner! We have a few things in the mix, hope to see you there:  Private meeting room on exhibit hall floor (MTG-9) Sunday May 1st, 2-6pm ETMonday May 2nd, 11a-6pm ET Tuesday May 3rd, 10:30a-2:30pm ET15-minute Theater Presentation Monday May 1st 12-12:15pm ETRon Emerson RN BSN, Global Healthcare Lead at Zoom, will present "The Move Towards Decentralized and Digital First Healthcare" Appreciation Event for Partners & Customers at Row 34 🦀🍻Sunday May 1st 7-9pm ET Register here: https://bit.ly/3x1EUZ8 #gotelehealth #zoomforhealthcare #networking #telemedicine

hi. I have a doubt. Last year I had a premium account for education and I saved some recorded videos. But this year I forgot to pay and the videos deleted. Now I've paid again but I cannot find my videos and it's so important 😞I hope you can help me

I am using my iPad to share content, I select Microsoft One Drive to select my PowerPoint slides. They look great on my screen but the participant only  sees  the PowerPoint logo pop up just as I do but then a black screen where the slide should be. As I click through the  slides, they see the page counter change but with no image.  How can I fix this?

To address global efforts in support of primary and secondary (K-12) education during the pandemic, Zoom temporarily lifted the 40-minute time limit. This program is now definitively concluding on June 30, 2022, as most students have returned to in-person instruction. For more information visit the FAQ.

To address global efforts in support of primary and secondary (K-12) education during the pandemic, Zoom temporarily lifted the 40-minute time limit. This program is now definitively concluding on June 30, 2022, as most students have returned to in-person instruction. For more information visit the FAQ.

Hello. I represent a non-profit public organization from Ukraine. We are the Association of Psychotherapists and Psychoanalysts of Ukraine. We conduct training seminars for psychologists who provide assistance to injured Ukrainians, and we conduct psychotherapy groups for victims. We do not have the finances to pay for the Business Package, because we now work for free for our citizens during the war. We are very much asking you to provide us with a business package so that we can do such an important thing for the people during the war. There are often more than 100 of our participants and we need simultaneous translation when the seminars are conducted by foreign specialists, who now try to help us. 

A student is trying to enter the room with false name. I want to identify that student. How can I do it? 

Hey guys- desperate for help here. I am a psychologist trying to purchase Zoom for Healthcare that I need by tomorrow 10AM appointment. I have input all of the information, checked a million times that it's correct and I can't move past the "payment screen." The "continue" button is highlighted blue as if I can click on it to move forward but when I do, absolutely nothing happens- and there are NO error messages so I have no clue why I can't move forward. I have tried two days in a row now, since yesterday. I used two different computers, my phone, tried three different credit cards, used different browsers and the same issue continues to happen. Has anyone else had this happen? Virtual bot chat useless, customer service could not help. They created a ticket and sent me to billing, billing sent me to sales and sales hasn't responded yet probably because it's a weekend. If I can't get this figured out by tomorrow I have to purchase a different HIPPA compliant platform but I prefer

We're planning to embed a Zoom link in a "click to join" button to a recurring weekly presentation to potential participants in a nationwide research study. 1. What are best practices to embedding the link to our "join" button?2. For those who click on it any other time than the meeting time, is there a field/option/message to say: Please click the join button up to 10 minutes before the meeting day and time (or similar)? Thank you!Scott

I teach maths one to one and have found the best way to annotate is to open a meeting on my laptop, then join the meeting with my ipad.  I can then screenshare a pdf or other document with the questions on from my laptop and use my stylus pen to annotate from my ipad.When I switched to the free plan, because I was no longer teaching groups of children, I found my meeting was cut off after the 40minute limit presumable because the ipad was showing up as a 3rd participant.How can I set it up so Zoom realises it's just me with 2 devices and 1 student?Is this possible?   

Here's my problem: I'm an instructor of a 'Medical English for Nurses' college class. There are roughly 45 students in a class. If the Zoom lesson were to be in a meeting manner where every participant were in there own space with their own camera/mic setup, all would be fine. The problem is, the students are divided between two very large lecture rooms and I am sequestered in a small office equipped with a notebook computer and headset. The lecture rooms are equipped with a large screen for the students to view, but only a notebook computer (computer and built-in mic) for output to me. It means, I can't make any use of breakout rooms and for the most part, I can neither see nor hear students with any clarity. It means I end up being a talking-head and their is no interaction. This is meant to be an interactive class. When I do pair-work or group-work, I am disconnected from the activity. I cannot monitor and mix with the students. When students respond to questions, more often than no

Dear Sir, I am a secondary school teacher from Hong Kong. Based on the announcement, Zoom will continue to lift the 40-minute time limit on existing accounts through June 30, 2022, for the education account. However, part of my colleges is still having a 40-minute time limit. Might you help us find the answer? Best regard,Cyrus

I have a HIPAA compliant plan with phone. I do not/cannot store my contacts on my phone. Contacts are stored locally on the zoom desktop app but not on my phone? Why? I only have an option to add an iPhone contact on the Zoom app on my phone. 

I am curious to know from Healthcare facilities what the opinions are on recording meetings to the cloud.   Due to concerns about HIPAA, our organization does not allow recording to the cloud.  We only allow local recording and then store the recording internally for more control, and security.  Do you allow or not allow cloud recording, and why?

Hello,Recently I have had a problem with Zoom abruptly closing while I'm teaching.  I have to force quit Zoom and restart the computer to rejoin the meeting.  This is happening almost every day now!  Can anyone help?I typically use one Chrome window for Zoom and a separate Chrome window for all of the materials I'm linking to during virtual class.

I have an educators' account plus I see that Zoom still says it is allowing more than 40 minutes on Basic, but my meetings are signing off in 40 minutes. Anyone know what's up?

Whether you're new to using Zoom's unified communications platform for your healthcare delivery organization, or you are a current customer, you'll love this comprehensive onboarding playbook!  From deploying Zoom across your healthcare organization, to understanding available integrations, resources and in-meeting controls for telehealth, our customer success team has you covered. Check out the playbook and let us know if you have any questions!  Healthcare onboarding playbook: https://explore.zoom.us/en/zoom-healthcare/ 💙  Zoom Healthcare Team 💙

Hello!We're building the e-Learning platform with about 30 teachers available for group courses held online via Video-meetings.How many licenses should we purchase to be able to run 5 team meetings in parallel with 5-10 participants in each group? Some more details:1) We plan to build the platform using Moodle open-source code.2) All the courses should be organized using the website engine upon purchase of the access by the participants (one teacher and 5-10 participants in each group). Can't get the answer from Zoom sales for an unknown reason. Thank you!

- Checking to see if my Zoom account is HIPPA compliant. Please let me know. Thanks