Customer Success

The Zoom account is owned by my EHR which connects directly to my patients' schedules. For 2 years, I could be on with one patient and my staff connect with my next patient to do preliminary check ins. Last month, this stopped due to Zoom no longer allowing a second room opened. My EHR support team says ZOOM has stopped this ability. My question is how to get it back? Is there a higher level plan that will allow for this or was there a change on update and defaulted back but still an option? It is imperative for work flow to be able to have 2 rooms open. Any help appreciated. Thank you. 

I would like to know if the Zoom Meeting API is HIPAA compliant. Additionally, I am interested in using 'Zoom for Healthcare' in the UK and would appreciate information on any relevant restrictions or regulations.

歌のレッスンをズームしてみます。 私の声や画像は先生に届きますが、先生の声や画像が途切れ途切れになります。 他の人のズームは問題ありません。 先生も他の人は問題ないと言っています。 何が悪いのか思い当たりませんが 何らかの理由がありますのでお願いしますか? よろしくお願いいたします。

Virtual care is now an integral part of serving clients at The Dorm, a mental health treatment center for young adults.    The Dorm transitioned from zero to 100% virtual services during the pandemic, and within a few months, resumed in-person care with a hybrid approach — four days a week in person and one day where all sessions happen virtually. Additionally, The Dorm’s founder and CEO, John McGeehan, estimates that between 20% and 25% of clients have chosen an entirely virtual treatment path, which may include individual therapy sessions and remote participation in group therapy sessions taking place at The Dorm.   McGeehan and his team are focused on implementing this new hybrid model of treatment in a way that’s effective for all participants.    “Everyone was masked in our facilities, so how could we overcome the audio hurdle? How could we set up cameras that weren’t just a 180-degree view but had a 360-degree perspective, so it didn’t matter whether you

The team members of Gaucho Creative (GC) know they’re part of something special. More than an internship or typical college job, Gaucho Creative provides students at the University of California, Santa Barbara (UCSB) with real-world, portfolio-building experience that can otherwise take years to acquire.    Founded in June 2020, Gaucho Creative is a student-run, marketing consulting group that began when two students, Devanshi Mehta, and Amy Zhou, recognized a need for more professional marketing opportunities since there was no business school on campus. They discussed their ideas via Zoom Meetings and eventually connected with other interested students to launch the business virtually as an 11-person cohort.    Click Here to Learn More!   Do you have a similar program at your school or university? What Questions or comments do you have? Let us know below!

Check out our recent case study on Healthie, a telehealth and practice management platform that helps connect healthcare professionals to patients.   Founded in 2016, Healthie simplifies practice management for professionals by providing tools for billing and scheduling, increasing provider access to clients through telehealth, and offering a virtual environment to communicate with and educate clients.   Healthie needed a high-quality video communications solution that would integrate easily into their platform across all devices, enable a HIPAA-compliant virtual environment that protects client information, and provide a reliable connection regardless of location.   Thanks to Zoom’s robust API, Zoom was very easy to set up and integrate into the Healthie platform on their web application as well as their iOS and Android apps. Because Zoom was so successful within the platform, Healthie further expanded their Zoom use by deploying five Zoom Rooms and Zoom Webinars. &nbsp

Hi, I'm Master Student at Japan.I have a question provided K-12 Lifting Time Limit .1. I using *.ac.jp (Japanese Academic Domain) Mail Address, I could be done lifting limit. Does this correspond to the above it?2. I confirmed it will ends of above service at 6/12. Does this also apply to * .ac.jp?/** I am using Zoom for teaching assitant, will this affect this? */ I contacted the university, but the university didn't have any information about the above./** University faculty appear to have paid accounts. */ thank you.

As restrictions on social distancing start to ease for educational organizations around the country, our schools and colleges are facing a number of unique challenges. Achievement First, a high-performance charter management organization, has already started thinking about how to address those challenges and provide a well-rounded education while preserving the health and safety of its students and teachers.   Achievement First supervises 37 charter schools across Connecticut, New York, and Rhode Island, and serves 15,000 students with 2,500 to 2,700 teachers and staff members. Marques Stewart, Achievement First’s senior director of network/cloud infrastructure, shared how the organization continued to support its school communities during COVID-19 through the use of Zoom and Neat — and how the technologies will enable learning post-COVID.   Leveraging Zoom + Neat post-COVID Although the organization plans to support a hybrid model of education for the remainder of the pandem

I am about to move my group coaching from Facebook Live  + Facebook groups ➡️ Zoom Meetings + Zoom Team chat + Channels.Interested in other coaches or Educators who are doing something similar with adult audienceAny advice on what works, how to scale, how to manage multiple cohorts, or any challenges using Zoom platform in this way would be appreciated.   

Calling all Educators! Are you listening? Ok, good.. Today, Zoom released our much anticipated FOCUS mode. That's right, Focus mode is live! This mode will allow all students to ONLY see their teacher, while still allowing the teacher to see all students. This is ideal for exams/tests, as well as socioeconomic disparity in student’s homes. You can turn it on by logging into your web browser client, and navigating down to "in-meeting advanced" in your settings. #education #students #teaching #zoomedu

I specialize in teaching Livescan & Fingerprinting business initiation for private agencies wanting to offer services to the public or within a private agency for the purposes of pre-employment.  Me especializo en enseñar como iniciar una empresa de Tome de Huellas dactilares, también conocida como Livescan & Fingerprinting a agencias privadas que desean ofrecer servicios al público o dentro de una agencia privada con fines de pre-empleo.

I teach a class online that I am required to monitor that all participants are participating in class for its duration. When I share PPP gallery view displays 6 faces and I have to scroll up and down during session to monitor students. Is there a way to resize so that I can share document and see up to 12 students simultaneously? Thanks

Hello,  I am a professor at Durham University. I created zoom recordings in 2021. They don't exist anymore. How do I recover them?   Thank you.   Best. PB    

Zoom recordings do not open. I log in with the e-mail given to me by the school, but it does not open. I used to be able to enter, but now it always throws my name on the form where I have to write my last name. I enter my name and surname, but its always throws the same jersey and does not open the registration.

Zoom chatting with you and your zoom 10 year experience marketing manager at the same place as last year 

Does anyone know any links to any type of event that involves literature? This is for my final and I just need an event that is at least 30 minutes. Send links or codes so I can join. I want to get it done by at Memorial Day. Please and thank you 

Hello.I am coordinating a zoom meeting with another class in Brazil. We've purchased the add on for live translations- and I've already changed my settings to see this in zoom. However, the captions do not show on screen for me as host, and when I log in as a user, I cannot see the translations or have options for captions. None of the articles I read helped. Please advise how to set up, or should I cancel this add on feature, since it is not working? 

seria muy importante que zoom facilitara informacion sobre las camaras apagadas, que se genere un estadistico por reunion para que se lleve un control de quienes tienen la camara apagada y por cuanto tiempo.} 

I'd like to hear a beep when a student types his answer in the chat. Is this possible?

정기결제를 취소했는데 계속해서 정기결제가 되고 있습니다. 3달째 입니다. 심지어 결제는 되는데 줌 사용은 기본 무료로만 됩니다. 어떻게 되는 것이지요? 청구서를 보면 청구기록은 남아있고 사용은 여전히 가장 무료버전만 되는데, 당장 정기결제 해지해주세요. 

I'm trying to start a course but it keeps showing me this window I try several times with different course same issue

Hello, I want to create a series of videos uploaded to the cloud for my class. I don't want them to distribute the videos, but when I upload the classes to google classroom, they only need the password to access the class... (or do they need to have a zoom account?). Well, what I want to know is if I can find out who enters the zoom classes, if the classes are shared, or if several people share the gmail to access from the classroom... especially this last option. thank you.

Hi Team,I have followed as per the given all steps to Configuring LTI Pro 1.1 for Canvas Calendar and Conversations. But it's giving an error and when I create a meeting it is not showing on the Canvas dashboard calendar.

When trying to setup a new LMS instance (in the 'others' LMS section), I keep getting a 'something went wrong' message with no details. It would be really helpful to have a more detailed message in order to find the exact cause of the problem. How do it diagnose this?

Hi everyone!Is there any solution to have more than 2 meetings simultaneously, if I have Education plan? I've read that we can host up to 2 meetings but we have average 5 classes at the same time. we'd love to keep Zoom as we grow. Thanks!