Customer Success

Leave a Review, Receive a Badge!    Why leave a customer review?   As trusted online review platforms, G2 and TrustRadius reviews and awards provide invaluable insights that empower customers like you to make informed choices and feel confident about choosing Zoom. Did you know that customer reviews are the top resource buyers rely on when assessing products? Your perspective matters!   At Zoom, we deeply value your feedback and expertise. As esteemed Zoom Community Customers who are at the forefront of Zoom innovation, we invite you to share your experiences by leaving a review to showcase your expertise with Zoom products and help guide your peers.   We look forward to reading your review!   How can you leave a review of Zoom products on G2 and TrustRadius?    Please choose the product(s) from the list below and follow the links. You may leave a review for each product on G2 and TrustRadius to participate! Once open, please proceed to sign in u

Recently, I had an enlightening conversation with one of our valued customers. They were grappling with a common issue: their team was spending more time on mundane tasks like record-keeping and documentation than on meaningful customer interactions. 📉   After conducting an internal survey, they discovered a growing sense of frustration among employees due to this imbalance. 😞   But here's where the story takes a turn for the better! 💡 I introduced them to Zoom's AI Companion, specifically the Meeting Summary feature. And guess what? It was a game-changer! Not only did it address their primary concern, but it also came at no extra cost with their existing licenses. 🚀   Fast forward to today, and the results are nothing short of remarkable! 🎉 Their pilot group has embraced the technology with open arms, and the feedback? Exceptional! 🌟   Gone are the days of burnout from tedious tasks. Now, after each meeting, they rece

Planning events can be a complicated and stressful process, especially when it comes to coordinating with a large group of people. Fortunately, with the help of technology, there are tools that can make the process smoother. One tool that comes to mind is Zoom Notes.    Many still prefer the old fashion way of writing. I am a big writer myself, but I am now embracing the change after one of my customers shared how efficient she became after incorporating the use of Zoom Notes in planning their company events. During a business review with one of my customers, who is part of a non-profit organization, she shared that they organize events once in a while, and conduct fund-raising events. She expressed that she finds Zoom Notes a valuable tool for event planning as she's able to manage it anywhere, share it with peers, and have one place to access her notes. Below are some key takeaways from the conversation with her about how she neatly plans their events using Z

Bridging the Gap Between Remote and In-Person Collaboration In today's hybrid work environment, some of us commute to the office, others work remotely, and some enjoy the flexibility of working from anywhere. While we value face-to-face interaction, we can't always be physically present in the same location at the same time. Zoom bridges this gap by ensuring everyone feels included, can share ideas, and collaborates effectively as one team.   What Zoom Rooms does well is utilizing AI and a single camera to enhance the experience in smaller meeting rooms that ensures equal participation by providing each individual a dedicated space in the gallery view.   The usual concern these days is about utilizing larger rooms with more people since they have difficulty seeing and hearing everyone clearly for remote participants and having limited visibility due to the size of the space or individuals being obscured by others.   Now that's where Zoom Intelligent Director comes in, it

Hello, I accidentally clicked Educational Institution while trying to sign up and now I cannot complete a sign up through the email I wish to use Zoom through. I'm currently using another email to post this. Is there any way to undo this so I can continue the sign up process? Thank you very much!

As CSMs, we help our customers find ways to optimize their Zoom experience. Recently, I had the opportunity to work with a customer who was using a combination of Zoom One Business for their meetings, Zoom Phone, and Zoom Rooms licenses. While this setup initially seemed suitable, a closer look revealed a better option.   During our Account Review meeting, we discovered that Zoom One Business Plus perfectly aligned with their needs. This plan not only offered all the features they were already using but also unlocked a treasure trove of valuable bonus functionalities at a significantly reduced cost. The switch to Zoom One Business Plus brought several key advantages:   Cost Savings: They experienced substantial financial savings compared to their previous multi-license setup. Streamlined Management: By consolidating licenses into one plan, they simplified subscription management. Enhanced Capabilities: They gained access to exciting features like Workspace Management, Visito

Hi all, \has anyone encountered no video on zoom lately? I am pretty tech savvy and I cant figure out why there is no host video on my zoom when I am the host. I teach online and it annoying the student s cant see you.my Czur document share I working fine, and I checked my Mac camera and its working fine too.any help will be appreciated.  

Does the BAA extend to the basic users for HIPAA compliancy?

I haven't touched on Scheduling Privilege in a while, but it came up twice during my recent Business Reviews, proving its significance in resolving ongoing customer issues.   Scheduling privilege is designed for a user or an executive admin to: Assign or delegate a user or multiple users in your account to schedule meetings on your behalf.  Schedule meetings on behalf of a user (or multiple users) that has assigned you scheduling privilege. If both users have a webinar license, they can also schedule webinars for you. Access cloud recordings and meeting reports for those you are a delegate for.  Act as an alternative host for any meetings you have scheduling privilege for.  This allows for more productivity and flexibility for teams that schedule meetings for each other.    In one instance, an admin from a law firm shared a common pain point: scheduling meetings when a paralegal is unavailable. Previously, their paralegals manually checked the attorney's

"Everyone has that dreaded work task they’d rather push off to the next day (and the next, and the next). For some people, that task is business writing: drafting emails to clients or prospects, sending project updates, or even just writing up a meeting agenda for your team. If a blank email draft or chat window immediately puts you in procrastination mode, or if too much of your day is spent composing messages, AI writing tools might be just what you need to tackle your to-do list."   What AI Writing Tools Can Help With 📝:  Saving time on the first draft Repetitive or tedious writing tasks Striking the right tone Inspiration and out-of-the-box thinking Saving your creative brainpower  Read the full article on the Zoom Blog 👉https://www.zoom.com/en/blog/ai-writing-tools-improve-productivity/         

Recreate the feel of your class or conference room by placing up to 25 video participants onto a single virtual background with Immersive View. Participants are automatically placed onto provided scenes and the host can adjust the arrangements as needed. The host can also use their own custom background for a unique scene. While this does not require use of the Virtual Background feature, it does work best when everyone has this functionality. When used in a webinar, the host and panelists will be placed together onto the virtual background, while attendees view the scene.    More Information on this link article:https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063946  

As a testament to Zoom’s ongoing efforts to provide secure experiences across our all-in-one intelligent collaboration platform, we are pleased to announce that our core products are officially registered with the Information system Security Management and Assessment Program (ISMAP).     ISMAP assesses the security of cloud service providers (CSPs) and is designed to ensure compliance with Japanese government cloud security requirements. To achieve ISMAP certification, CSPs must undergo an evaluation by a third-party auditor who assesses the implementation of information security measures and management controls. Once approved, the CSPs can become a registered ISMAP provider, which enables businesses and government agencies to expedite their work together.     Which Zoom products are ISMAP certified?   Our intelligent collaboration platform includes several core products designed to increase productivity and contribute to our mission of delivering limitless com

Hello! My team is needing to find a setup that works for us when using Zoom in our conference room.  We would like to be able to have a zoom meeting on our tv and utilize a camera that is connected to our tv rather than the camera that is in our laptops. Does anyone know how to set this up? Please help!!

Technology has seamlessly integrated into our lives, fostering increased engagement and collaboration. Zoom Meetings, for instance, has transcended its initial business-oriented purpose to encompass a diverse array of activities, ranging from online training and classes to concerts, busking, and even virtual parties. Now how about our other Zoom products and features? During a recent meeting with a client, I delved into the realm of Zoom Rooms, a facet of the platform tailored to elevate the meeting experience. These dedicated spaces boast professional audio and video equipment, featuring high-quality cameras, microphones, speakers, and display screens. Catering to businesses, educational institutions, and organizations, Zoom Rooms provide a reliable and immersive virtual meeting environment. Let me talk about the additional perk accompanying every Zoom Room license – unlimited access to Zoom Digital Signage. This feature empowers users to showcase dynamic content on digital screens, f

Hey there, fellow workweek warriors! 🚀 Ever felt like your schedule was hit by a tsunami of meetings? One day you're sipping coffee in peace, the next – BOOM – you're drowning in meeting requests. And oh, the struggle of the endless back-and-forth dance trying to find the perfect time to connect with your squad. It's like scheduling a meeting turns into a mini Olympic sport of email gymnastics!   But hold the phone, because I've got the game-changer for you: introducing Zoom Scheduler! 🎉 It's the superhero cape your calendar didn't know it needed. With Zoom Scheduler, you can toss away the email ping-pong and create magical "availability slots." Your contacts can then pick their fave time, and boom – meeting scheduled with a simple click! No more email marathons, just pure productivity hacks served with a side of sanity. 🌪️️✨  

2023 is coming to a close but that doesn’t stop Zoom from improving its AI Companion offerings.   With Zoom AI Companion reaching a milestone less than two months after its launch (more than 125,000 accounts using AI Companion and generating more than one million meeting summaries), Zoom has now added support for 32 new languages, new capabilities for Zoom Events, in-meeting questions and meeting coaching.   Zoom AI Companion now features an in-meeting questions capability in seven new languages, with meeting summaries now including an overview and  available in summaries delivered via continuous meeting chat.       In addition, speech analytics functions or Meetings Coach are now in smart recordings, including the meeting host’s talk-listen ratio, talk speed, and speech fillers to offer insights into how speakers engage with meeting participants during Zoom Meetings.     Lastly, AI Companion is also available in Zoom Events, with chat co

So we all know how Zoom's Workspace Reservation works, using the web portal, desktop client, or your phone, you can access spaces available in your Zoom Account. You can book a conference room for yourself or for others, view the details of available rooms, upload photos, etc. Those options are all available right now just in case you didn't know. Now over the past few months, we've been getting a lot of feedback from customers wanting to utilize more spaces and amenities for their employees. With that said, did you know that you have the ability to upload and configure additional "Space Types". A very popular one is Parking Reservation.   What's really cool about this is you can configure filters to be made available for your users. (Date and time, Floor Level, Available slots, handicap parking slots, Electric Vehicle Slots) It's been very interesting to see how creative Zoomies got with the Workspace Reservations by taking things to the next level. From daycare to zen spaces

I accidentally click the educator button while signing up with my school provided email. I have read same issues on the forum. I really need to proceed in creating my account without filling up the educator setting as I only want a regular account. I'm currently using different email , can someone help me thanks! 

HI there, I am unalble to access any courses on the Zoom Learning Center.  I keep getting a toast message saying server error. I have tried both chrome and edge. Yesterday I was able to complete my courses without any issues. Today it will not load any of the content for these courses and returns "server error"  https://learning.zoom.us/learn/course/internal/view/elearning/15/JoiningandNavigatingaZoomMeetinghttps://learning.zoom.us/learn/course/internal/view/elearning/143/Sharing&AnnotationPlease help! 

AVI SPL’s contact center team of 200 spread across seven countries, providing 24/7 support for over 26,000 service cases for their 3,000 unique customers was struggling with their analog customer care tool. After review multiple CCaaS providers, they chose Zoom Contact Center and in the process realized $70K+ in cost savings.   Because many of the AVI SPL agents already used Zoom Phone and Zoom Meetings, they were familiar with the interface and now have one integrated contact center portal. Agents got up and running and quickly saw results. Their team was able to improve NPS by 5% and now having video capabilities native in the solution helped their team see a 10% reduction in their resolution time.   AVI SPL already is seeing success with ZCC and this is only Phase One. They are currently in Phase 2 of their implementation where they are rolling out ZVA as well as features for ZCC to continue improving agent productivity such as email routing, SMS messaging, automated and a

In the fast-paced world of virtual meetings and digital collaborations, FaxSIPit takes your faxing experience to the next level with its innovative Zoom App. Say goodbye to clunky fax machines and hello to a seamless, unified interface that not only simplifies your workflow but adds a touch of humor to your faxing endeavors.   Boosting Your Fax Game with FaxSIPit's Zoom App FaxSIPit doesn't just fax; it elevates your productivity game. Let's dive into some common scenarios where FaxSIPit's Zoom App shines: Unified User Interface Magic: Ever wished your faxing, Zoom meetings, and chats could coexist harmoniously? FaxSIPit makes it happen! Transition effortlessly between Zoom meetings, calls, and chats—all while keeping track of your fax messages. Fax Power Where You Need It: Imagine having the power of a fax machine at your fingertips, wherever you are. FaxSIPit makes it possible. Downloadable PDFs for annotations and signatures? Check. Support for multiple document formats?

A finales de 2023 hemos repasado o descubierto algunas de las herramientas que Zoom ofrece para sus Reuniones y Webinarios. Con el espíritu de hacer el contenido más accesible, hemos creado está entrada en la Comunidad recopilando todo lo comentado hasta la fecha y combinando todos los videos instructivos creados con Zoom Clips en un solo lugar.Les dejo el “Megapost” de la primera Temporada de “Las herramientas de Zoom”. Muchas gracias a todos los que han participado, aportado ideas y compartido opiniones. ¡Espero verles a todos en la siguiente temporada!Episodio 1: La sala de Espera: una herramienta fundamentalLa Sala de Espera es una herramienta fundamental para su Reuniones de Zoom. Lo primero de todo y más importante es que se trata de una función de seguridad que nos permite filtrar aquellas personas que queremos que se unan o no a nuestra Reunión. Además de esto nos puede servir como una breve plataforma de marketing para anunciar campañas, productos o eventos de su organización

Do you feel like you're constantly switching between apps? You're not alone. The average user juggles nearly 1,200 app and website toggles each day*, splintering our focus and efficiency. But what if you could streamline your workflow, keeping everything you need in one place?   Zoom Mail & Calendar is your one-stop shop for communication and collaboration. Connect your existing Gmail or Microsoft 365 account to the Zoom platform you already know and love. No more jumping between apps to check emails, schedule meetings, or join calls.   Here's how Zoom Mail & Calendar elevates your workday: Keep it All in Zoom: Streamline your digital life by merging your email, calendar, and Zoom tools into one seamless dashboard. Meetings Made Easy: Schedule and join Zoom meetings directly from your inbox or calendar, ditching the back-and-forth emails and frantic calendar hunting. Teamwork Simplified: Seamlessly share emails with Zoom Team Chat channels, keeping everyone in the lo

I have my own zoom account and now the clinic I work at part time is moving their phone system to their zoom account.  How do I get access to their phone system and still separately keep my own zoom account?

I was with an account review with the client. In our discussion, the client shared their current challenges, specifically the need to track real-time and historical analytics for all call queues. Their goal is to maintain a vigilant eye on workforce dynamics, allowing them to respond swiftly to changing requirements. What stands out to me about their solution is the harmonious integration of team SMS and the incorporation of the floating widget, resulting in a seamless fusion of features that feels like a combination of the best elements from different realms.   The appeal lies in the ability of their solution to simultaneously address the imperative for immediate insights into call queues and the convenience of team communication through SMS. The floating widget adds an extra layer of user-friendly functionality, contributing to an overall experience that truly encapsulates the advantages of both worlds of Zoom Phone and PowerPack.