Customer Success

AVI SPL’s contact center team of 200 spread across seven countries, providing 24/7 support for over 26,000 service cases for their 3,000 unique customers was struggling with their analog customer care tool. After review multiple CCaaS providers, they chose Zoom Contact Center and in the process realized $70K+ in cost savings.   Because many of the AVI SPL agents already used Zoom Phone and Zoom Meetings, they were familiar with the interface and now have one integrated contact center portal. Agents got up and running and quickly saw results. Their team was able to improve NPS by 5% and now having video capabilities native in the solution helped their team see a 10% reduction in their resolution time.   AVI SPL already is seeing success with ZCC and this is only Phase One. They are currently in Phase 2 of their implementation where they are rolling out ZVA as well as features for ZCC to continue improving agent productivity such as email routing, SMS messaging, automated and a

In the fast-paced world of virtual meetings and digital collaborations, FaxSIPit takes your faxing experience to the next level with its innovative Zoom App. Say goodbye to clunky fax machines and hello to a seamless, unified interface that not only simplifies your workflow but adds a touch of humor to your faxing endeavors.   Boosting Your Fax Game with FaxSIPit's Zoom App FaxSIPit doesn't just fax; it elevates your productivity game. Let's dive into some common scenarios where FaxSIPit's Zoom App shines: Unified User Interface Magic: Ever wished your faxing, Zoom meetings, and chats could coexist harmoniously? FaxSIPit makes it happen! Transition effortlessly between Zoom meetings, calls, and chats—all while keeping track of your fax messages. Fax Power Where You Need It: Imagine having the power of a fax machine at your fingertips, wherever you are. FaxSIPit makes it possible. Downloadable PDFs for annotations and signatures? Check. Support for multiple document formats?

A finales de 2023 hemos repasado o descubierto algunas de las herramientas que Zoom ofrece para sus Reuniones y Webinarios. Con el espíritu de hacer el contenido más accesible, hemos creado está entrada en la Comunidad recopilando todo lo comentado hasta la fecha y combinando todos los videos instructivos creados con Zoom Clips en un solo lugar.Les dejo el “Megapost” de la primera Temporada de “Las herramientas de Zoom”. Muchas gracias a todos los que han participado, aportado ideas y compartido opiniones. ¡Espero verles a todos en la siguiente temporada!Episodio 1: La sala de Espera: una herramienta fundamentalLa Sala de Espera es una herramienta fundamental para su Reuniones de Zoom. Lo primero de todo y más importante es que se trata de una función de seguridad que nos permite filtrar aquellas personas que queremos que se unan o no a nuestra Reunión. Además de esto nos puede servir como una breve plataforma de marketing para anunciar campañas, productos o eventos de su organización

Do you feel like you're constantly switching between apps? You're not alone. The average user juggles nearly 1,200 app and website toggles each day*, splintering our focus and efficiency. But what if you could streamline your workflow, keeping everything you need in one place?   Zoom Mail & Calendar is your one-stop shop for communication and collaboration. Connect your existing Gmail or Microsoft 365 account to the Zoom platform you already know and love. No more jumping between apps to check emails, schedule meetings, or join calls.   Here's how Zoom Mail & Calendar elevates your workday: Keep it All in Zoom: Streamline your digital life by merging your email, calendar, and Zoom tools into one seamless dashboard. Meetings Made Easy: Schedule and join Zoom meetings directly from your inbox or calendar, ditching the back-and-forth emails and frantic calendar hunting. Teamwork Simplified: Seamlessly share emails with Zoom Team Chat channels, keeping everyone in the lo

I have my own zoom account and now the clinic I work at part time is moving their phone system to their zoom account.  How do I get access to their phone system and still separately keep my own zoom account?

I was with an account review with the client. In our discussion, the client shared their current challenges, specifically the need to track real-time and historical analytics for all call queues. Their goal is to maintain a vigilant eye on workforce dynamics, allowing them to respond swiftly to changing requirements. What stands out to me about their solution is the harmonious integration of team SMS and the incorporation of the floating widget, resulting in a seamless fusion of features that feels like a combination of the best elements from different realms.   The appeal lies in the ability of their solution to simultaneously address the imperative for immediate insights into call queues and the convenience of team communication through SMS. The floating widget adds an extra layer of user-friendly functionality, contributing to an overall experience that truly encapsulates the advantages of both worlds of Zoom Phone and PowerPack.

We have installed Zoom with the MSI installers and set them to automatically update.Zoom recently pushed out an update that did not auto install and it required admin privileges to install the update so IT had to be called and install the update on a multitude of PCs, laptops, and other devices.Why would this update not auto-install and require admin privileges?

¿Cuántas veces hemos tenido que realizar o atender una presentación en equipo en la cual se usan diapositivas/transparencias? Y ¿cuántas veces hemos oído “pasa a la siguiente”, "¡espera!" o “vuelve a la anterior”? Ahora nos podemos ahorrar estás frases que pueden variar desde lo monótono hasta dar una impresión de descoordinación a potenciales clientes y socios.  Dar el control de las diapositivas a los asistentes de una Reunión de Zoom o a un panelista en un Webinario nunca ha sido más sencillo. Para aprender más sobre cómo Compartir el Control de las Diapositivas, echémosle un vistazo al siguiente video creado con Zoom Clips: Es importante tener en cuenta la compatibilidad de esta herramienta, ya que funciona únicamente con: Keynote Google Slides (en modo Presentación, en modo Vista de presentador no es compatible) Microsoft PowerPoint Office 365 PowerPoint Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.¡Hasta

How many times have you heard “Wait, Zoom does more than meetings?” How many times have you started to respond with “Yup. That’s right. Zoom is a full-fledged communication and collaboration platform”   What if you had a simple way to share the power of Zoom with your network? Now you do with the Zoom Guided Tour! ✨   The Guided Tour is a website full of click-through product vignettes from Zoom's Core Communication, Employee Experience, Customer Experience, Developer, and AI offerings. The Zoom Guided Tour helps people understand the value Zoom provides before they use Zoom products.   Zoom Guided Tour does it all! ⤵️ Provide a self-guided forum for customers and prospects to easily see how Zoom’s platform and products come together to drive value for them. Create demand through campaigns, nurture programs, sales, events, and digital. Educate and enable our customers, prospects, and partners on Zoom offerings.   We launched with 25

As a Zoomie, part of my role is to guide customers through utilizing the Zoom app and the web portal. While some solutions are simple and can be addressed in a few emails, more complex issues require meetings. Coordinating schedules for these meetings can be intricate, and unforeseen circumstances sometimes lead to rescheduling, causing delays in issue resolution. This month, Zoom launched Zoom Clips in beta globally and it was created with the purpose of facilitating asynchronous team communication, aiming to decrease the frequency of meetings and minimize the time lost due to unclear communication. With Zoom Clips, I can simply record my audio, video, and screen to do a walkthrough and be able to quickly share the clip with others. This has helped me, my colleagues, and my customers save time in getting a resolution by communicating clearly while engaging asynchronously. In addition to walkthroughs and demos, here are some cases on how Zoom Clips can be used:Provide project

Las Votaciones y Cuestionarios nos permiten que los participantes de nuestras Reuniones y Webinarios participen dando su opinión, respondiendo a una batería de preguntas, proveyéndonos de datos, etc. Las posibilidades son extremadamente variadas.La posibilidad de crear nuestras Votaciones y Cuestionarios con antelación y guardarlos como plantillas para su futuro uso nos da una gran flexibilidad. Además una vez se haya completado la Votación durante la Reunión, podemos descargar los resultados y así poder tratarlos más tarde. Otra de las opciones que nos permiten las Votaciones es que, los participantes sean divididos en Salas de Grupo Pequeño conforme a sus respuestas.Por último mencionar la función de Cuestionario, que nos permite transformar la Votación en un test donde podemos asignar respuestas correctas a cada pregunta. Esto puede ser muy útil, por ejemplo, para docentes que quieren hacer un pequeño muestreo del conocimiento de los alumnos.Para aprender más sobre Votaciones y Cues

Hello Zoom Community! As we navigate the ever-evolving landscape of virtual communication, Zoom has become an integral tool for many of us. Let's come together to share our favorite tips and tricks for making the most out of our Zoom experiences! 🚀 What keyboard shortcuts do you find most useful? 📸 Any recommendations for optimizing video and audio settings? 👥 How do you effectively manage breakout rooms for collaboration? Whether you're a seasoned Zoom user or just getting started, let's exchange insights, hacks, and best practices to enhance our productivity and elevate our Zoom game.

      Hey there! Picture this: Zoom, is not just a platform, but your gateway to limitless human connection. Whether you're diving into modern collaboration, enhancing your employee experience, or building stronger customer relationships, Zoom has your back. And guess what makes it tick? AI, baby! Zoom AI Companion turns every interaction into a productivity powerhouse.   In the heart of it all, we've got the essentials – Zoom Meetings, the gold standard, plus Team Chat, Phone, Mail, Calendar, and Scheduler. Connecting is a breeze. On the left, we've got the goodies for you and your team – productivity, spaces, and engagement solutions for thriving in this hybrid work era. On the right, dive into customer excellence – marketing, sales, and top-notch service. It's all about making those connections count. Here's the clincher – all on one platform, a user-friendly haven your team already loves. And it's not just a platform; it's a playground, open for business with a

I have a group who are in the middle of property valuation appeals and they are taking up all of our cloud storage. I offered to help, but in order to do that I have to share with myself, open the recording then download. How and where can I change a setting to allow me to download directly from the Recording Management page instead of adding multiple steps (and time consumption) to the process? Thanks,Brian Craven

La función de Preguntas y Respuestas nos permite tener un espacio dedicado a estas tanto en nuestras Reuniones como Webinars. Si bien el chat durante las Reuniones nos puede servir para que los participantes hagan sus preguntas, también puede acabar siendo un poco caótico. De hecho, suele ser frecuente durante los Webinars que queramos tener un entorno más controlado que lo que permite el chat y por lo tanto deseemos tenerlo desactivado. Es en estas situaciones donde la herramienta Preguntas y Respuestas entra en juego, permitiéndonos tener un entorno completamente controlado por el anfitrión donde las preguntas pueden ser públicas, anónimas o solo visibles una vez hayamos respondido a las mismas.Para aprender más sobre Preguntas y Respuestas, echémosle un vistazo al siguiente video creado con Zoom Clips:  Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.¡Hasta la próxima!

This campaign does not have enough numbers available. Is anyone else running into this when enrolling users in a campaign?

Our amazing K12 EDU Zoom customers were notified that they were getting access to AI Companion on November 20th! AI Companion has been pivotal in enhancing the innovation in classrooms and saving faculty, staff, parents, and students precious time and resources. Now that you have had a chance to experience AI Companion for yourselves what are your thoughts? Weigh in below!    

Would you rather be the designated meeting note-taker or have an AI note-taker do all the work for you? Check out the benefits of using Zoom AI Companion on our Zoom blog: https://zm.me/47SKSdY  

  “Can everyone please mute?”      Have you heard or spoken these words during a company all-hands or virtual event? Or struggled to switch presenters and screen-sharing access during a meeting? Or scrambled to get everyone the same virtual background for consistent messaging?    Hosting a virtual event, large-scale presentation, or company-wide all-hands requires more control and polish than your standard Zoom meeting. That’s why we have Zoom Webinars and Zoom Events. One of the most significant advantages is controlling the narrative and maintaining engagement. Webinars are typically structured presentations with a designated speaker or panel leading the discussion — audience members get to listen without appearing on camera.    This format helps minimize the risk of distractions and tangential conversations, allowing participants to stay focused on the key points being presented. Integrating features such as screen sharing, slidesho

Yesterday my camera would not work through ManyCam. A black screen appeared where my picture should have been displayed.  I'm a basic user, using Zoom for teaching students around the world.  I create my lessons in ManyCam and need to be able to use this as my camera source.  I switch to my LG camera and everything is fine.  Anyone else having trouble with third party cameras??  My student could hear me, but no luck with the camera.  I'm using an LG Gram laptop and open Zoom through Chrome.  Any suggestions or update on changes would be great.  Thanks!

The presence of artificial intelligence in healthcare is growing. However, deploying AI in the healthcare sector requires careful consideration, as this evolving technology comes with accuracy, reliability, and privacy concerns — among others — and directly influences patients’ experiences.   Join our webinar on Thursday, December 14 at 10 AM PST / 1 PM EST to learn about Zoom’s AI Roadmap, how we’re addressing concerns around AI, and also hear from Ryan Atwood, Chief Commercial Officer at Engooden Health, on how they’re harnessing the power of AI by utilizing Zoom’s Revenue Accelerator.   Register here, and tell your colleagues to join you as well! 

Hy, My name is Amir and I am running an educational platform by the Name Pifra. I belong to Pakistan and I want to know how I can add Zoom support on my website. I have a number of students to whom I teach Ecom and Digital skills.    I want to add a zoom button on my website and link it to my zoom account. When ever a student purchase a specific membership which ovcourse is a one-to-one meeting, I want a zoom button on the screen where when the user click it need to auto open zoom session.    If this is possible let me know and how can i add it to my website. Thank you

      La Sala de Espera es una herramienta fundamental para su Reuniones de Zoom. Lo primero de todo y más importante es que se trata de una función de seguridad que nos permite filtrar aquellas personas que queremos que se unan o no a nuestra Reunión. Además de esto nos puede servir como una breve plataforma de marketing para anunciar campañas, productos o eventos de su organización gracias a la posibilidad de incluir un soporte audiovisual. Todo esto está disponible de manera sencilla para todos los usuarios con una licencia de Zoom.Echémosle un vistazo a la Sala de Espera en este breve vídeo creado con Zoom Clips: https://zoom.us/clips/share/6U9C46Vqj-baPIyK802c90FA7eFJT33wdURGEpGXRpgefyakKZ31g6qTh6c7DYfdehv8jRG-vAdfrHYGgWlhfqJG.T9h1RZ8ZnxzB9oei Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.¡Hasta la próxima!

Hola, Estoy desarrollando una clínica psicológica online. Quiero integrar las citas online con Zoom a través de su API y que cada vez que se haga una reserva a través de la web se creen automáticamente los enlaces. Actualmente voy a utilizar https://wpamelia.com/configuring-zoom/ pero tengo dudas sobre qué tipo de plan de Zoom necesito. Los requisitos es que puede haber varios profesionales a la vez haciendo terapia a través de Zoom en diferentes reuniones. Un saludo.

Hey all, I received an email saying that Zoom "over the next few months we will be migrating our email addresses from @608130.us to @608130.com." It is requesting that I make sure @608130.com emails are approved on my teams email lists. It just seems like a strange email because I am the only one on my team who received it and it isn't signed off. I can't seem to find any other information regarding this and am trying to make sure it is legitimate.  Any thoughts or information is appreciated! Thanks!