Customer Success

zoom customer's support is atrocious. I have had a webinar that I am supposed to host just disappear and now the account is saying I don't have the webinar service. Getting someone on the phone. The chat system is a joke. Anyone have any suggestions?

I am trying to create a Zoom account for my job. I accidentally selected an education account as I am training teachers (I thought maybe there would be teacher specific content). I WILL NOT be working with students. Now, I cannot create the account without it being validated. Please help!!!!

  Thank you so much for taking the time to join our May What's New at Zoom webinar. If you were not able to join us, we've got you covered with a comprehensive summary of the event.   Check out the recording of today's event here.   Our Next What's New Webinar is on June 27th. You can also find the list of our upcoming events in the Customer Success Events page.   Below we have summarized the key themes from the Q&A. If you have any additional questions or follow up, kindly post a reply in the comments and a Zoomie will respond promptly.     Key Question Themes:   AI Companion Security Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like customer content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models. How Zoom AI Companion features handle your dat

At the start of last month, I had a customer call where they raised  a few concerns and wondered if Zoom had any means to resolve them. They felt the back-and-forth of scheduling meetings quite dragging. Their team struggled to keep track of and prioritize meeting requests. They basically wanted to streamline their scheduling process and improve efficiency.   So I recommended they take advantage of the Zoom Scheduler Routing Forms, it allows you to create customizable forms that automatically route meeting requests to the appropriate person or team based on the information provided by the scheduler.   How it Works: Create a Routing Form: Design a form with specific questions relevant to your scheduling needs (e.g., meeting topic, location, or urgency).    Set Up Routing Rules: Define the rules for routing based on the form responses. For example, you could route requests to different teams or individuals based on the meeting topic. Share the Sch

Bring back old zoom! Why is Workplace such a nightmare of clicks when i want to shuffle between meet and a doc I may have on second screen? I used to be able to tab between my meeting screen and other program i have open. Now i have to go in to Zoom - Window- Workplace meet to get back to my colleagues? There is NOTHING anywhere on this BASIC issue. 3 clicks too many!!!! We will be moving to BigMarker if this isnt fixed in the next few months.  Bring the DOGE into Zoom. 

I'm a new Pro user. Signed up for Pro because I had hoped it would solve my audio-microphone issues. I am a music teacher and teach 95% of my lessons online using Zoom. Mysteriously(?) the function that allowed me to hear my students play their musical instruments live during our lessons seems to have gone away, or its service level has significantly degraded. So now, I can't hear my students playing their instruments. Or, what I can hear, cuts in and out constantly preventing me from truly hearing a student's performance (which is critical when you teach the way I do). To add to my frustration (I have had to cancel lessons two weeks in a row; this is seriously impacting my ability to do business), I cannot seem to get telephone or even chat support from Zoom Tech Support. I thought my Pro subscription would give me these advantages. So, I'm appealing for help. I don't think my business can tolerate 3 weeks of lost billable hours. Please help me ASAP!

Someone sent me a Zoom link for a meeting, I never received itI checked the box, trash and junk, but nothing. The email is workingZoom is working I log in with my work email same as my Zoom email; however, it seems to grab my Chrome browser email, which is different but doesn't send a link to that other email or the one it says it is. So to recap request sent but never received at my emailI sent one myself from Zoom, and it flipped the email to my different browser email.I checked Zoom settings, and it's set for my work email, not my browser.

You can help make Zoom even better by sharing your thoughts on your product experience. Your account owners or administrators just need to enable the Feedback to Zoom feature, which adds a feedback option in the Zoom desktop and mobile applications. We will use the insights we gather to enhance our services and products.   Note: Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communication-related content (such as poll results, whiteboard, and reactions) to train Zoom’s or its third-party artificial intelligence models and feedback will still be reviewed for potential future release.   How to send your feedback with Zoom   We truly appreciate your input and are always here to help you out!   ✨Interested in joining live product trainings, What’s New at Zoom webinars, Open Office sessions, or exploring on-demand content? Visit our Digital Customer Success Hub to learn more!✨   We truly appr

我購買了500人的大型會議，也已授權用戶，是直接新建會議就可以用嗎？還是要專門建立大型會議？I have purchased a large conference for 500 people and have authorized users. Can I simply create a new conference to use it? Do we still need to establish a large-scale conference specifically?

Quando estou apresentando slides no modo apresentação, não aparece para os participantes a mudança de slides. Eles só conseguem visualizar o primeiro slide, enquanto para mim está passando normal.Alguém sabe como resolver isso?Grata

Please Provide Me With A Zoom Stream Key And URL.

I got an email on my email id which was not registered in zoom, the email read as "Registration in some webinar is complete" and there were details like topic and time etc.It showed at the bottom as in to cancel if wish to so I cancelled it but then I realized I should have kept the email under spam. I really want to understand if it could be some scam.

Hello       I have been trying to find information regarding zoom updates, and how they are implemented. The company I work for is not a "Zoom Shop", but multiple users have zoom workplace installed  in order to meet with external vendors. Users do not log into workplace but utilize the "Join Now" feature.  Trying to decide if this launcher can be exploited if no one logs in, or if we should just aim to use meeting functionality in a web browser. Any insight would be appreciated.

No text available

Zoom AI Companion 2.0 represents the latest evolution of Zoom’s AI assistant, designed to surface key information, prioritize tasks, and seamlessly transform user interactions across the Zoom ecosystem into actionable insights. With enhanced capabilities, AI Companion 2.0 not only expands context and synthesizes information but also helps users streamline their workflows, giving them more time to focus on impactful work and foster meaningful connections with team members.One standout feature within Zoom Meetings is Ask AI Companion Questions. This tool enables users to access a convenient side panel during a Zoom meeting, providing real-time support and context-specific assistance. Here are just a few of the many valuable applications this feature offers to the education sector:For Educators:1. Use the Zoom AI Companion to stay updated on ongoing discussions.2. Instantly create study guides highlighting key topics directly from meeting transcripts.3. Generate quizzes with answer keys b

    Join us for an insightful dedicated webinar series aimed at enhancing your Zoom Contact Center experience! In these sessions, we will review our latest quarter releases, showcasing innovative features designed to streamline processes and improve your customer interactions.   Our expert team will provide a live demo, guiding you through the setup of these new tools and demonstrating how they can be seamlessly integrated into your existing systems. You'll learn best practices for maximizing their potential, empowering your agents, and elevating the overall customer experience.   Whether you're looking to boost efficiency, improve customer satisfaction, or simply stay ahead of the curve, this webinar is essential. Don't miss this opportunity to transform your contact center with the latest advancements in technology!   Key Takeaways: Overview of new features and enhancements from the latest quarter Step-by-step demo on setting up and utilizing new tools Tips

At Zoom, we offer the capability to customize your line keys and position settings with ease.    If you possess a desk phone that supports multiple lines, you can personalize the line keys displayed on the device, which is particularly beneficial if you manage multiple or shared lines. For line keys linked to your direct numbers, you have the option to modify the order, outbound caller ID, and alias. For line keys associated with shared lines, you can adjust the order or alias.   Once you have completed customizing your line keys in the Zoom web portal, your desk phone will automatically reboot to implement the changes, provided it supports multiple line keys. Additionally, you can customize your line keys and positions by importing a CSV file.   Below, I have outlined the steps for accessing the line key settings both as an Admin and as a User.   If you are a Zoom Phone admin, you can access line key settings for phone users' desk phones or common area phones.

At Zoom, we understand the value of integrating seamlessly with Microsoft’s tools to offer a unified, collaborative experience. Through the Zoom Workplace bundle, we provide powerful features that enhance productivity, streamline workflows, and increase employee engagement across Microsoft platforms. Our AI-driven platform also combines communication, employee engagement, and productivity into a single solution, elevating your collaboration capabilities and enhancing user workflows both within and beyond the Microsoft ecosystem.   Key Zoom-Microsoft Integrations:   Zoom for Teams and OutlookWith the Zoom app in Microsoft Teams, users can initiate Zoom calls, check voicemails, use SMS, record calls and even create Zoom meetings directly within Teams. Integration with Microsoft Exchange and Outlook further streamlines workflows, allowing users to manage email, calendars and meetings without switching applications. Leveraging our AI Companion, users can now use Smart Compose to

Zoom recording settings are failing over and over again - with the most serious occurring yesterday. A one hour session recorded with a senior US government official for distribution and an announcement is "corrupted" and cannot be located. We have evidence it was recorded by not just observing the prompt and hearing it for the start and finish of the recording, but with the addition of the linked app - READ AI - showing a recording and a transcript accordingly. However READ AI is not allowing us to access our own information without paying an additional fee.  In turn, Zoom Technical Assistance has sent us 6 different emails with 3 different tickets, from 5 different Zoom employees - and the latest being an email saying our ticket has been "closed".  With apologies for this bold statement but what the F is going on with Zoom and its engineering-technical situation? We have been on 10 recorded work sessions over the past month - some on our account, some on others -

Hi, I was found a couple of Zoom Phone admin training links that lead me here, but they were well in the past. Are there Zoom Phone Admin training webinars scheduled in the future? Or, do recordings exist of past trainings that I could access?

Hola, su ayuda por fa, requiero obtener los datos de las personas que se inscribieron al curso. previamente diligenciaron el formulario de registro, pero no se donde lo obtengo (no es el de record de reunión, ese ya lo tengo)

¡Estamos de vuelta con nuestra serie acerca de las herramientas de Zoom! Los subtítulos son una función disponible en las Reuniones de Zoom que nos permiten ver una transcripción de la conversación, dándonos la opción de seguir la reunión con más facilidad. Además, con el paquete de subtítulos traducidos podemos traducir la conversación que estamos presenciando a un idioma que nos sea más fácil entender. Para aprender más sobre Subtítulos y Subtítulos Traducidos, echémosle un vistazo al siguiente video:   Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.¡Hasta la próxima!

We’re thrilled to announce our Zoom Digital Customer Success Hub  your go-to resource for a comprehensive array of training and engagement opportunities. This hub houses everything from open office hours and live training sessions to webinars and on-demand content, all designed to enhance your experience with Zoom. Our goal is to empower you throughout your journey, ensuring you have the tools and knowledge to succeed. In the Digital Customer Success Hub, you’ll discover best practices to maximize your use of Zoom’s features. We’re committed to fostering a supportive community where you can engage with our experts, learn from fellow users, and access resources tailored to your needs. This hub is more than just a collection of events; it's a community designed to drive your success and help you overcome any challenges you encounter.   🌟 Featured Events: Zoom Phone User Training every Thursday Zoom Contact Center Admin Training  Monthly What's New at Zoom and

Zoom Clips is one of the most effective features I am currently utilizing. This tool functions as a simple screen recording, and I primarily use it to provide process walkthroughs instead of sending detailed step-by-step instructions via email. Zoom Clips can significantly enhance communication due to its convenience, accessibility, and clarity. Here are some ways in which Zoom Clips can be utilized effectively: Use Cases: Remote Collaboration Project Updates: Team members can share progress updates through clips, ensuring that everyone stays informed without the need for lengthy meetings. Feedback and Review: Clips can be used to provide visual feedback on projects, allowing for clearer communication and better understanding. Customer Support FAQs and Troubleshooting: Support teams can create clips demonstrating solutions to common issues, offering customers visual step-by-step guidance. Product Demonstrations: Short clips showcasing product features or updates can help custome

Zoom Rooms Visitor Management is a powerful tool designed to streamline your in-person meetings, improve security, and provide valuable insights. By automating the check-in process, managing visitor access, and generating detailed reports, this feature can significantly enhance your organization's workflow.   How it Works: Set it Up: Customize your settings to fit your organization's needs. Check-In: Visitors easily sign in using a designated device. Get Notified: Receive instant alerts when visitors arrive. Manage Access: Grant or deny access based on your rules. See Reports: Track visitor activity for valuable data.   Benefits: Enhanced Security: Keep your spaces safe and secure. Save Time: Streamline the check-in process. Impress Visitors: Create a positive first impression. Gain Insights: Track visitor activity for valuable data.   Use Cases: Corporate Offices: Manage visitor access to meeting rooms, conference spaces, and executive suites. Educational Instituti