Community Resources

I have been using my gmail to log in. but I needed to change email addresses which I did, but now I cannot change the password and every time I select reset password, it keeps asking me to log in through gmail. How can I change the password to just a regular password entry and not need gmail?

Hi! is there a way to link my business account (Personal Meeting ID) to my account? When I created this account, it created a new one and now doesn't let me change it to the one we use, 

Hi, I have a licensed account for Zoom but it looks like i'm logging as a free user because every 30 minutes my account is disconnected.  I'm charging an auto debit on my card every month and my issue is keep happening.

My billing says I'm paid up to date. It's still saying I have the free basic package. I don't understand why and I can't see how to talk to anyone to understand what is going on.

Last month, I canceled my subscription to the Zoom program, and unfortunately today, an amount was deducted to subscribe to this month without my knowledge. I hope the amount charged will be refunded from me soon. Thank you.

How can I downgrade from a Pro Plan to a Basic Plan, effective immediately? Thank you

Zoom sent an email today with a link to a video about 10 time saving tips. it had a tracker on it. How do I tell Zoom? 

Hi,   My account was downgraded to a free account due to a billing issue. I cleared the bill, and was about to upgrade it again and casually made a currency change request from USD to INR - big mistake - for 24 hours now, I have been unable to upgrade my account back to a Pro account, and my professional work is suffering. I have no access or ideas - the 'upgrade' feature is just blanked out, and somewhere I read it's because of the currency change (which apparently should take only minutes).    Any ideas? Would be very grateful for your help!

I paid my latest Zoom invoice today for monthly pro. My account still shows as basic however. My invoice says it's paid till September 13th and the account number on the invoice is definitely the account I am logged into as I have cross referenced. Yet I am showing as basic. I have tried logging out and in on all devices and it does not help.Assistance is appreciated. Thank you

I just got an email from Zoom:Zoom will be adding a new setting within the Admin Portal to give you more control over the types of telemetry data Zoom collects to improve our products and services. Starting August 19, 2023, admins and owners can visit the Zoom web portal under Advanced > Privacy to see two new toggles: “Required Service & Diagnostic Data” and “Optional Usage & Diagnostic Data”. Both settings are available at the Account and User Level. What is included in "Required Service & Diagnostic Data" or "Optional Usage & Diagnostic Data"? The email doesn't explain.

I have a paid liscence.  I can’t access my old email so I tried to change my email address.  It says I need to access my old email to confirm the change.  What don’t you understand about unable to access old email.  Then I tried the online chat.  Told my liscence doesn’t accept the online support.  So paying close to $200 a year doesn’t qualify.  That is not acceptable.  Ok then I tried the phone support only to be told my paid liscence doesn’t qualify for phone support.  So I submitted a ticket only to find out that that isn’t even a priority.  I am part of an nonprofit organization.  The customer support is horrendous.  I am now moving our company to another platform so zoom will be losing several liscence.  How can a business survive with such horrible customer support.

I would like to switch from signing in via my Google account to username and password. Is that doable and how? Thank you!

I have 5 zoom account and i don't remember which card is attached in this account . how can i know which card is attached for this account . please help   

 I cleared my past due, and I have no pending. At the moment my plan is not upgraded to the pro level, it is still in basic. I have paid 119,48 E for the annual period, but my account is still not upgraded. I need help because you keep sending me courtesy emails.

I use a Mac Mini at the office and often on the road a few times per week with the Macbook and I need to use Zoom in all the places. It's been very frustrating for years that Zoom signs me out and doesn't let me use multiple devices. With that said it's gotten worst of late with signing me out immediately after signing back in - I guess it's still recognising my sign-in on the Macbook - So I have been signing out of all devices, which when I'm running late for a Sales meeting that I'm hosting is an anxiety-inducing situation.  Is there a better way to use two laptop/desktop devices that I'm unaware of?  

 Hi Good Day! Our membership was terminated, however the range of our subscription had not yet been achieved, according to verification on our membership. Please see the screenshot below for reference. 

Je travaille dans une administration publique, dans laquelle un compte zoom au nom d'une personne avait été acheté. Cette personne a aujourd'hui quitté l'administration, nous souhaiterions donc que le compte zoom acheté soit transférer sur mon compte. cela est-il possible ? Merci

Hello,I have a question and need help, nobody there to email about tWe had our credit card stolen and didn't see the automatic payment didn't go throw for 2 monthsWe have now paid the 2 months from the past but the payment plan that was before got deactivated and no way to have the same deal that was active last year. It now only takes us to normal plansHow can I reactivate the deal we had before? Many thanks 

Hello,My zoom one pro is set to expire on the 9th and I wanted to know at what time does that happen? Do I have the whole 9th to use it?

 

I signed up for my Zoom Pro account today. My understanding is that I would receive a total of 9 licenses. I'm only using 1 at the moment. I went to add another user who I would like to be licensed and received a notification that this person would be a basic user because I had no additional licenses. I'm confused about how that is possible. When will my additional licenses kick in?

How can I hav contact with somebody  who has an answer to my problem.

I have a basic plan, but just noticed that today Zoom billed through paypal $295  - 8/18 - and then looked back at July and I was charged $293... I am on a free plan... what is Zoom charging this amount a month for?  I cannot even find any product that they charge ANYONE that much money.  Will check with paypal tomorrow but wondering if anyone else is having this issue.

I'm trying to cancel but keep running into this error message without clear next step. can someone help to actually cancel 😉 ?  

I'm trying to update my card payment as the current one expires soon.  I'm a UK subscriber with a pro accountWhen I fill in details of the new card and press "change card" below message pops up followed by an endless loop where nothing happens  I've tried this several times  The address on my account is a full UK address, unchanged Required Field Not Completed: State/Province