Canceled subscription but keep getting payment declined messages | Community
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T
Newcomer
T_S_F_S
Newcomer
October 13, 2023
Question

Canceled subscription but keep getting payment declined messages

  • October 13, 2023
  • 2 replies
  • 0 views

Hello! I stopped using the paid version that I subscribed to at the end of the expiry date, without canceling it, and I continue to receive "payment declined" messages when I canceled the subscription in the meantime. How can I also cancel the payment order? Thankx in advance! 

2 replies

CarlaA
Community Manager
CarlaA
Community Manager
October 16, 2023

Hi @T_S_F_S thank you for reaching out to the Zoom Community! 

 

Please confirm that you have canceled the subscription by following the steps outlined here: https://support.zoom.us/hc/en-us/articles/203634215

 

Please also double-check any other subscriptions you may have by going to the billing section of your account. 

 

Keep me updated if you continue to see this notification after confirming all subscriptions have been canceled. 

T
Newcomer
T_S_F_SAuthor
Newcomer
October 17, 2023

Thank you Carla! 


"you can cancel your subscription or add-ons at any time in the Zoom web portal before your next invoice date. Cancellations become effective as of your next renewal date." in here https://support.zoom.us/hc/en-us/articles/203634215

Maybe this is the problem: i canceled after the billing date, but never used the app after that date. And now it says that the subscription will only be canceled at 18th September of 2024. And  keep getting "payment declined" messages. I was hoping that it would be canceled for missing payment. Is there any way to solve this? Thanx in advance!

CarlaA
Community Manager
CarlaA
Community Manager
October 17, 2023

Hi! In this case, please contact our billing team by submitting a billing ticket: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 . Our billing team will have access to your account and subscription information and can better assist. 

 

Thank you!

 

 

    D
    Newcomer
    Dr_noha
    Newcomer
    December 4, 2023

    I have the same problem, I contacts you billing team support 3 TIMES just to change my payment frequency from yearly to monthly. No one Answered me for a week till now!

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