Community Resources

Client is unable to join meeting, "due to restrictions on this account"  

Reg: Plan Management Hello Zoom Support team Kindly forgive me if anything wrong in my understanding., Kindly clarify the below., 1-My requirement is Large Meeting ( for 1000 participants) , Is it necessary i have to buy both One Pro as well as Large Meeting , because it was a Add-on, Please clarify.., 2- I had paid for Large Meeting but still the system was showing one Invoice was pending, I had already shared the invoice to you in the previous mail., since i don't want any issues in assessing the ZOOM cloud, i had paid second time also., Kindly check whether it was paid two times and kindly confirm.

Hi,I have 85 Zoom One Business licenses that auto renew January 11, 2024. I want to reduce it to 25 licenses today. When I enter the new number, it says the next billing will be November 9, 2024 (today is November 9,2023). Will I be charged as soon as I click on the Place Order button or will this not take affect until my renewal on January 11? All 85 should still be available, including the 25 I am reducing to, until the renewal date, correct? Thank YOU!Mike    

I have two accounts (i think), so on one I can reset password, on the other I cannot. so how do I get this solved with the currently unresponsive pw, it was once a paid, business

Zoom will not update. It is version 5.13.5 and every time I start zoom it tells me it has to update from this version. Yet the next day when I start zoom it is at version 5.13.5 again! This has been going on for months now. It updates just fine on my iphone and ipad. This is on a desktop computer with Windows 10 version 22H2.

AOL decided to cancel my verizon.net email address while we were in Canada on vacation at the end of August for "lack of use." They just turned it off so overnight l lost 15 years of contacts. When I went into Zoom to set up a meeting, it looked very different; then I noticed the verizon.net emali. I would really like to change the account email to my gmail account, unfortunately I no longer have access to the verizon.net email. Help! Christine Dobson

How can zoom contact me when the email doesn't work? 

I've already given for zoom Pro license and invoices are present. But my account can't change from basic to Zoom Pro. Please tell me how can I contact to zoom dealers.

“There would be no Ready Set Push without Zoom,” Kiana Ayers said.    Through her nonprofit, Ready Set Push, she runs virtual prenatal classes and support groups while still working as a registered nurse on the side. “The ease of the Zoom platform and the way that I can access it, no matter where I am, has made it possible to continue to keep this sustainable.”   To Kiana, continuing her work is literally a matter of life and death.      As an obstetrics nurse at a large Medicaid Company, she saw firsthand the challenges low-income Black families faced with prenatal care: If they couldn’t afford a class, or had no access to one in their neighborhood, their risk of preterm labor increased – and with it, infant and maternal mortality.    Without preparation and support, these families faced an uncertain, even terrifying, experience in the healthcare system. “[Mothers] were afraid to go to the hospital, because they were afraid they were g

Hi! My original Zoom account (the one for which I am still paying 17 euros per month) is not accessible because I have deleted my Facebook account. How can I recover that account (the one linked to Facebook) and link it to my other account (that I opened with an email address), please? Thank you in advance! 

Several people have said that it is impossible to upgrade from Basic to Pro as an individual because you are told to fill in details of a business account. When will this be addressed? otherwise, why have a Forum?!!!

I want to upgrade to Pro but the form asks for business / company name.  I'm just a private individual - do I leave this  blank?

Buenas tardes! Al comprar la garantia de un mes de zoom lo hice con mi cuenta personal, pero ahora quiero pasar el zoom pagado de mi cuenta a otra cuenta, ¿cómo hago para hacer esto sin tener que pagar nada adicional?

UPDATEIt might be useful to anyone who runs into the same issue: please, check with your bank. If the payments are being declined, it's highly plausible that it's a security measure, especially if you are outside the US. This is what happened to me. My bank automatically blocked the transaction as it deemed it suspicious. I had to call them and confirm that I wanted to send the payment and that I knew the company I was sending it to.The restrictions were then removed and the payment finally went through.   Hello,Is there anyone who can help me, please? I am a Pro Zoom user on a yearly subscription. I never have any issues with payments but this time, for reasons I cannot understand, my payments will not go through. My subscription expired yesterday and I have a due invoice that I have repeatedly tried paying but to no avail. I have sufficient funds and have absolutely no problems whatsoever with my card. I honestly find it quite disappointing that I cannot

Team i need to cancel auto charging of ZOOM subscription. Kindly guide how to proceed. 

(Quick update after posting this: I can see my Current Plans when logged in on iPad using Safari. My issue was on Windows 10 with Edge -- which has always worked before.) I need to update my Cloud Storage option for a month.  Went to my Account -> Account Management -> Billing menu, and the Current Plans section is blank: On the Pricing page after clicking the Buy Now button: ... it takes me to that blank page.  How can I upgrade my Cloud storage for 1 month? 

I have been writing to you since Oct 29th, to ask for the data to be modified on the invoice I am supposed to pay. I should have paid it the 1st, I have ticket no #18393641 , I cannot edit my billing data and I did not receive a solution from you. Only a notification that my invoice is 7 days past due. I need a correction on my invoice frist, please. I have explained why when I submitted my ticket. Thank you

IS IT POSSIBLE TO SUBSCRIBE ZOOM PRO AND ASK TO ZOOM TO INVOICE AT THE CLIENT? THANK YOU FOR A REPLY

    "Unauthorized charges on my card" I know it's probably a first right maybe not do this to people who could be future users you can not be this desperate for money to be using these tactics going on a 11 months I'll be suggesting to do mass lawsuit. How embarrassing of a thing to do someone in my situation. I'm most likely never going to use zoom so might as well blacklist me all together.Redicukousness I never purchased this product I would not need to as it's free with my college and I do t even use it than. I had a meeting this month with my lawyer on the 8th and 16th but only one was a zoom invite from him I have no need for a business zoom as my business went bankruptcy this year and have no need. So when I woke to a 160.00 charge when I have no income best believe I was shocked. My sister passed away on the 26thand I traveled to Albuquerque and did not even know about the charge until the 28thas I was using the card for travel, I went to my sisters and

i have already submitted my issue but still my issue is not resolved and i am facing big loss because of this. i already paid my PRO subscription fee of 14.99$ and the amount was deducted from my bank account (see attachment) but still my plan is on basic and i am facing loss because of it. resolve my issue on urgent basis or else i'll file a complain against your company.

Am I the only one disappointed by Zoom's changes RE: the small business target market? I have been a Pro-Account subscriber for many years and just received my renewal notice.  On the surface it looks like the price is the same.  However, Pro Account plans ($149.90/yr)  NO LONGER have Live Chat support — that is now only provided for accounts spending a minimum of $600/yr.  Email support is insufficient when a technical issue is disrupting a current/pending session.  This essentially leaves small businesses unsupported technically.The astronomical jump from $149.90 to $600 - to have live chat support - is game changer (unless we agree to pay an extra $72/yr (ah-hem 50% increase) for assurance of tech support. As an independent consultant, I am questioning my renewal.  My spiritual center is also re-considering its account type.  When company's start decreasing their customer support; members start making other decisions.  Perhaps Zoom h

Somos assinantes do plano ZOOM ONE PRO, onde a cobrança é feita no cartão de credito da empresa.Pagamos mensalmente o valor de 149,90, porem esse mês o valor cobrado foi de 773,33.Gostaria de saber o motivo, pois preciso informar ao financeiro.Obrigada.

Hi, I'm having trouble finding out the answer to this.  I have a zoom one pro account with one admin and one Licensed user. My organization no longer needs the second user account so I went ahead and deactivated it. we are currently on a yearly billing cycle with 2 users set to renew in February 2024. When I go to the billing management tab and change the number of users on our account from 2 to 1 the only option is to "Place order" and checkout with one user selected. This would then charge use for an account with only one user immediately but we would be double paying as we still have access to our 2 user account until February.   It's not very clear but because I deactivated the user will our billing update to reflect this change in February. Or will I have to go in, in February and sign a new contact for only 1 user? Thanks for your help with this matter! 

Hi. I recently canceled my Pro Zoom account as I wanted to reactivate it with a company discount code. The last day of my previous Pro policy was yesterday. Today, I wanted to reactivate my Pro Policy plan, but am unable to as the status of my current plan says, 'Pending Cancelation'. Contact Sales. This is very frustrating as I need the Pro version for my work and am unable to reactivate it. I have already lost a day's work. Please assist. Thanks

Does anyone else find it very difficult to reach a representative about simple things like "Dropped Calls" and "cancellation of services", such as webinars/license obtaining? If so, what was your work-around? Have you found a customer service person to help you timely? How?