Community Resources

My Zoom One Business expires on March 31, 2024. When I proceed to payment to pay an additional annual subscription NOW (Nov. 28), Zoom tells me that the new auto-renewal date will be Nov. 28 2024. What happens to my existing membership? Shouldn't it be March 31, 2025 not Nov. 28 2024?

TENIA RETRASO EN EL PAGO DE LA CUENTA PRO, ACTUALIZE EL PAGO Y SIGO CON CUENTA BASICALA CUENTA BASICA NO TE PERMITE CHAT Y NO ENCUENTRO LA FORMA DE CONTACTAR CON SOPORTE PARA QUE ME LO SOLUCIONEN.ME PUEDES AYUDAR?

I have another seperate paid account for my family that is different from my personal account (i use it for my company). But google has deactivate the Google-Account (and the email adress) for the familiy account. Now I can´t login anymore to zoom - everytime it sends the verification code to this adress - but i can´t access them. I ask google some weeks and many often to reactivate my account - but they didn´t answer me. So I don´t know why them they block me. What can I do to access to my Zoom again? 

I don't ever use Zoom whiteboard (24.90) so how can I remove that from my automatic renewal plan so that I will only be billed for Zoom One Pro($149.90)?

Hi. I scheduled a meeting for a maximun of a hundred people according to my zoom subscription. Now I need to extend the meeting capacity beyond 100+. If I extend my plan, will my already scheduled and disseminated zoom link will be able to welcome more than a hundred people?

I have been trying for over a week now to make a payment on my account, but I keep getting this error message:"Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method." I have contacted my bank, but they said the issue is not from their end from Zoom.Kindly assist, and urgent, please

Сегодня увидела что два дня назад с моей карты  сняли сумму 1914.43 крон,это почти 200 евро.За что,в уплату чего сняли эту сумму я не поняла.Подписок никаких у меня не было. В личном кабинете никаких транзакций не было,я не поняла,что это ????? Разве можно без моего согласия снимать  с банковской карты средства без наличия подписок.Верните средства

My yearly subscription to Zoom Pro is due on November 29, 2023. Until last year, I have gotten a yearly reminder of automatic yearly renewal.This year, I was asked specifically to renew manually, otherwise I would be put on the monthly plan. I have tried to renew a couple of times but it’s not possible.Can anybody help with making sure I will be billed annually automatically?Thank you.

INV226188455  Hi!This invoice is empty. There is no information in these sections:  Invoice Date: Invoice #: Payment Terms: Due Date: Account Number: Currency: Payment Method: Account Information: Sold To Address: Bill To Address. Please send me a new invoice. This is necessary for our accountant. Thanks!

During my annual contract for a professional account, I connected my account to a colleague's business plan, but when I canceled it, my professional account disappeared. What can I do to revive it?

Bonjour, J'ai une facture d'un montant de 194 euros que je ne veux pas payer parce que ce n'était pas ce qui était convenu  mais impossible d'arriver à contacter quelqu'un pour expliquer mon problème ! Merci de me dire comment je peux faire s'il vous plait Bien cordialement

Hello.   I am using the "Zoom" application in English. I can't find the language change option. I understand the English language. The words I don't understand, I use a translator. "Zoom" may not be suitable for people who do not understand the English language. I'm Brazilian and the meeting is in Portuguese on "Zoom". I am using a computer to view the meeting. On my cell phone, I can use "Zoom" at any time. I don't expect to see "Zoom" on cell phones. The language change in “Zoom” for cell phones is also interesting.   Thanks.

Добрый день! Хотела купить бизнес тариф на 1 человека но списали деньги 239 долларов, я думала это за год списали, потом в октябре столько же списали, как можно вернуть деньги, я не планировала на 10 человек покупать прошу разницу вернуть деньги, со службой поддержки списаться невозможно, помогите решить вопрос 

 Security issue: How to check my account login and long out record? Just want to make sure my account is safe

#17334027     以前アメリカドルから日本円に通貨を変えたいと質問をしたものです。   その後通貨が変更され安心していたのですが、アメリカドルで支払った分の返金はいつされるのでしょうか？   問合せにも「残りの未使用期間が返金されます」とありましたが、 返金された形跡が確認できません。 見逃しているだけなら申し訳ないのですが、教えてください。

I have a Zoom One Pro which I use in my current role with a non-profit amateur sports club.I no longer need this Zoom One Pro. Can I change the account info to someone else so that they can use the remaining months of my annual subscription? I am the only licensed account user in the organization as I host all of the meetings.Thank You.

Hello There,  Yesterday i signup to zoom and purchased a pro subscription using an invalid email. It was a mistake. after purchasing i didn't receive any email due to the wrong email. also I'm not able to login to that account because it's asking OTP from that email.  now how i can recover the account? Thank youMobin

I have input a wrong Email Address during ordering Zoom and now I can't get OPT for next login.   How can I change my email to the correct one?

i can't update my credit because the recpcha is hide 

To whom it may concern, I would like to update my e-mail address. However, I already deleted the e-mail account, and now I cannot confirm the email confirmation that was sent in order for your system to update it to the new e-mail address.

My credit card works but Zoom is unable to charge me for the subscription. My bank tells me that the problem is not mine but Zoom's. Can you tell me what the problem is? I entered my card details correctlyM credit card is ok and works but zoom cannot confirm my subscription. My bank tell me that everything is ok, so what is the problem? My credit card data are ok. How can I solve?

300,000 more reasons to be happy! 💙   Get ready to throw some confetti because we’ve hit another Zoom-tastic milestone – we now have a whopping 300,000 global Zoomers in the Zoom Community! 🎉🌍🚀      The Zoom Community team would like to thank you for all of the discussions, replies, and likes you have generously given in the community. More important than that, we would like to thank you for the impact each of you make in the community. You’re the true stars, and we’re glad to have you lighting up our Zoomiverse. 🌟   Please drop your favorite GIF in the replies to help us celebrate 👇👇

Buongiorno a tutti, passando all'account Pro e facendo il downgrade dal Business c'è una funzione che non mi è chiara: c'è scritto che non c'è il portale amministratori. Cosa cambia?

Condominium meetings. Hi, I would like to know which Zoom solution you suggest to establish an Annual Condominium Meeting of 20 Home Owners instead of the classic in-person meeting which I consider outdated, distracting and inefficient.ThanksRick

Hi everyone, I am from Vietnam. I used Zoom service and got an invoice.As I know, Zoom already registered tax in Vietnam. May I confirm if Zoom already declared and paid FCT in Vietnam? Or the customer in Vietnam need to declare FCT. Thank you!