Community Resources

I need to change the email associated with my account. The current email address is no longer active, and in that case, the only recourse for me is to submit a ticket (I'm on Pro Plan and can't call support). I submitted a ticket a few days ago, and have heard nothing. So, two questions:1. How long does it usually take for Zoom support to act on a ticket?2. How do I check the status of a ticket after it's been submitted?Thanks

According to the plan description, the Zoom one pro is $149.90 per year,In your profile, [Plan Summary] > [Expected Annual Total] guides you to $159.90.I wonder why the difference of 10 dollars is happening,1.14 Is the payment made on the automatic renewal date $149.90 or $159.90?

Estoy a pagar una factura mensual de una cuenta zoom cuyo ordenador se quemó, ¿cómo podré encontrar esa cuenta para cancelarla?¿a quien puedo contactar par anular esa cuenta?agradezco mucho vuestra preciosa ayuda.Reinaldo1

My previous ZOOM pro subscription expired and I had some outstanding Bill and even after payment of all outstanding invoices the Zoom pro version is not active.

i made my payment but my account was not upgraded 

Hi,I have received an email claiming to be from "Oracle Privacy - Zoom info"starting as follows: "This Notice of Sale or Sharing of Personal Data is to inform you of the sale or sharing of personal data about you ("Personal Data") from ZoomInfo Technologies LLC ("ZoomInfo") to Oracle Corporation ("Oracle") and supplements the information in the Personal Information Notice that ZoomInfo previously sent to you." It goes on to say I can opt out of this happening by following a link. It is quite a detailed email. I am 99% certain this is a phishing or scam email. It is quite clever and I can imagine it might seem legitimate without a lot of careful scrutiny. Has anyone else received this? 

I recently made a payment to upgrade my Zoom plan, but my account has not been upgraded yet. The payment was made on 15/02/2023. I haven’t received any invoice details and no PDF is attached to the purchased mail, the text says "payment successful" and the amount is also deducted from the bank.

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I didnt get the code for delete zoom account 

Last month, I susbscribed for a 3000 attendess room just for one month, as I did in the past. I didin’t mean to subiscribe for a year. In the past, it needed to confirm the monthly subscription, and I thought it still did. though, I received a new bill for this month. Please, cancel the payment the soonest.

Hello, I tried to use the coupon "Save 50% during the first four months of using the additional monthly plan for large conferences for 500 participants when buying before 31/12. The conditions apply." The error message "Unfortunately, you do not have the rights to use this coupon" appears.1) What are the restrictions for getting this coupon?When I tried to use this coupon in November instead 25  (50  / 2 = 25  ) Unexpectedly, an invoice was issued in the amount of  146.332) Why did this calculation happen?Sincerely, Ernest

Recently Zoom stopped sending me email notifications of recordings and when people are in the waiting room for a scheduled zoom. I have nothing in my junk/spam folders and there is no other option to assist. Would appreciate any help 

Hi,Is it possible for me to transfer my licence to another person and I will continue to pay for in the future? How can I do this? Many thanks Arvind

We have an annual subscription that has always been automatically renewed. Now I received an email that I need to extend the subscription. Why?

i have a coupon code for USD Currency but i am from india in which inr is currency., if i change currency to usd and put my coupan code there to purchase zoom meeting pro will it work?

Have an old email account but it now has the Pro package.  My new email address has the Zoom free package. Is there a way to transfer the Pro to my new email, or must I delete both accounts and start over? Any suggestions please?

I am using my account for me to post here. This is regarding a company account, support (at) ZYZ. We have not used this account in a long time and are now trying to recover it. We want to keep the address because it is tied to our support email address but because we have not used it in a while, it has no support plan yet and as such is unable to get live support. When I try to do a "forgot password" I receive the following email: Hi XYZ,A request was made to change the password for your account. Because your account admin has disabled signing in with your work email, please click the button below and sign in with one of the other listed methods. Go to Sign-in Page <https://us05web.zoom.us/signin> However, this

i lost access to my old email linked to the zoom account. everytime i log in to zoom it asks me to get a verification code sent to the email i lost access to.so i can not reach the account, but still i am being billed monthly for a year now, trying to contact support with no solution. any help? 

When I try to sign up for zoom pro. I have to declare my tax exempt status. I am not tax exempt. Does this prevent me from signing up for pro?

Hi Team, We are getting error after waiting for response from paypal "Unable to pay for this registration Please check your account balance and try again"  We talked to sales/support but they were not able to provide proper resolution.   We created business account but still same error, and we tried 4 different paypal accounts to pay for webinar but still same error.   Please help.   Thanks

Zoom has a Large Room offer expiring 12/31 coupon code LGMTG50WB.What are the terms of the offer?  That was not listed anywhere accessible.It says it is applicable for 4 months on Monthly billing, but can this be cancelled any time?  Even after 1 month?

I have a pro accountI go to https://zoom.us/accountI do not see anywhere it says to apply for a vanity url?

Hi Please change my payment to manual 

I haven't used my zoom account in a while..when I attempt to sign on I get that the ID is invalid...I tried calling technical support..and entered the personal meeting ID and host key from my profile page and was told there was no account found..what can I do now??

    Got message that we have 20 license available.  On the other hand it does not allow to assign it say, there is no license available.   I do not if it the right place.  But we can´t not get help.