Community Resources

My app stopped working and when I tried to log in it said I need the new version, i tried to update it and it did not work. I uninstalled zoom and then redownloaded and it just installs the old version so when I try and log in I get the same error message. It is super annoying as I use zoom on a very regular basis!

Hi Support team.  We are a managed service company in HK. We would like to include Zoom in our service profolio. HK has no VAT. I am worry when we sell the service to US/Europe companies, do we need to charge VAT for zoom license? P

2 Weeks ago a chat agent FORCED me to upgrade my accounts to Zoom Business costing my company over $2000 more than our current plan so I could be allowed to add a 20th user to our Zoom Pro.  She said not to worry about the inaccurate amount displayed in ERROR and now my renewal is over $4300 instead of $1992.  I have called, chatted and asked my REP for help and my ticket goes unresolved.  What avenue do I have to actually get a HUMAN with some power to resolve my issue?

I can go on and on. Ill Start with whoever came up with Portal idea has never used this product. So to enable/disable video now you have to open portal and click approximately 4 or 5 different tabs to disable a  video. WTH was someone thinking. All of this while the person is doing whatever it is that you want to stop. also lack of support is a joke. Zoom.us was black listed and was unable to receive email's to verify that I had an account. which I was told would take up to 72 hours. Nice response time for 175.00 subscription. have been using this product and loved it since 2018 work really well. why does someone always need to make things better. Guessing its people who do not use it. You all have cost me 4 hours of my life. Thank you for that.

I recently had the pro package and downgraded to a cheaper feature which enabled me to extend my meeting time during the meeting.   It allowed me to do this 4 times a month.  I can't find this feature in the listed offers.  Where can I find it?

So our org has about 10 paid zoom accounts used by different counsellors. Does Zoom have a feature where you can access a calendar or report of all zoom rooms & what future sessions are booked in what room, that crosses all accounts?  My research suggests a master/sub account setup could give us that view - can anyone confirm that is the case or is there a recognised workaround already? 

I am the admin on our enterprise account. We manage our mobile apps through Intune. We have a user that worked for a different company that is trying to log in to Zoom using our SSO on the Zoom app that was installed from our Intune company portal. Even though they have entered our domain in the SSO screen and it looks like it starts to authenticate with our company, they are presented with a screen saying it's connecting to the former company's Office 365. We have tried removing all credentials related to the other company that are saved in the device and have uninstalled and reinstalled the Zoom app from our Intune Company Portal.    Any suggestions on resolving this issue would be greatly appreciated.  

I submitted a support ticket more than a month ago. I have answered all questions and provided examples of the issue users under our account are having. It seems that Zoom is randomly transcribing recordings in the Persian language. Support has told me at least a couple of times in the past month that I can change the transcription after the issue has occurred. I should not have to find the error in all of the recordings that occur at our instance. This  is happening under multiple accounts. How do we get support to find the error and fix the issue? One out of twenty meetings is being transcribed in the Persian language. We are an English speaking college in Kansas. In other words, there is no way that the language spoken is being confused by the software. There is a glitch somewhere, and Zoom support won't fix it. 

when I go User Management to link User to new license, the unlimited license does not appear.   I am being billed for it though and also billed for pay-as-you-go whenever I make calls.  Where is the unlimited license under Users ?Shameful tech support. I called billing and they said they saw this before and suggested I call tech support.  When I called, a recording stated that my plan does not include live support.  Shameful.  I may need to cancel this dreadful phone system due to poor support.

I am thinking of purchasing a zoom Enterprise plan which cost around 219 USD per year. It says that it will have 1 to 99 users and can have 300 participants per meeting. My question is if I am running an Institution where I will assign my 99 teachers as 99 users mentioned in the subscription plan and is it possible for them to conclude meetings each at the same time. Also, can each of the meeting have 300 participants as told in the subscription description. Basically 99 teachers = 99 classes = (99 * 300 students) which is basically 29700 participants at the same time. Will that be possible or am I understanding the plan wrong.

I'm being charged additional fees for zoom storage. I've deleted all zoom recordings, meetings, whiteboards, etc and it still says I'm using 58GB of storage. How is that possible? How do I get under the free 5GB storage even though everything has been deleted?

Hello everyone, I canceled my One Pro plan a month ago. Now I'd like to renew and get an add-on (more storage) but first I need to reactivate. To do so I must contact the support, but they're ignoring me.There is no button to renew the plan. I have all our recordings saved on this account and we want to keep them and renew the plan, yet there is no possibility of renewing under https://zoom.us/billing in Plan Management. It just says: Pending CancellationZoom One ProCancellation effective on May 21, 2024 I kindly ask anyone who has any information to help me. I also have written to *********** . Kind Regards.Mahdi

I HAVE ACCOUNT IN ZOOM MY PAYMENT ISSUE IS I HAVE DEBIT CARD BUT ZOOM ASKS CREDIT CARD 

Сегодня увидела что два дня назад с меня сняли  сумму 1914.43 крон,это почти 200 евро.За что,в уплату чего сняли эту сумму я не поняла.Подписок  никаких у меня не было. В личном кабинете никаких трнзакций не указано,я не поняла,что это ?????  Верните средства на карту шведского банкаСообщите мне о решении этого вопроса

I wish to update my current email on the account but has no longer access to it.How I replace it with a new one?

Hello Zoom Community, I hope I can find some help in this channel, as I have been contacting Zoom for six weeks to downgrade our subscription without any success.  We want to downgrade our subscription from Zoom One Business to a Pro Plan active together with the Webinar 4 license and Cloud Storage and Zoom Scheduler. I contacted Zoom one month before our plan was set to renew. Here I am, six weeks later, with no changes to our plan, we were automatically rebilled for our old and incorrect plan, and I have not received any replies from the Zoom team in over two weeks. In the plan management page of our admin account, we cannot make any changes to our current plan (the options are greyed out) and it just says to contact support. I sent multiple requests through the contact form shown in that link, and I never received any reply (not even a confirmation email). This started six weeks ago.  I then started trying other channels, telephone and chat. The chat su

I have been writing to a JC from Support for almost three (!) weeks.My problem is that my company is based in the Canary Islands (belongs to Spain, but has its own tax system) and although I can correctly select “Canary Islands” as the country when entering the payment details, after entering the credit card details I always get an error message saying that it is not possible to pay with EURo in this country."JC" wrote to me ten times that apparently geolocking was active and that I should try again when I was in the Canary Islands - after which the case was closed each time. I have written back ten times that I am currently sitting in the office in Tenerife (these ARE the Canary Islands), I am on the Internet here via a local fiber provider, I am not using a VPN and yet I still get exactly this error message.I have also deleted the account completely and registered again with completely new data - again with the same result.The answers are always the same: I'm sorry if the support is

Can a plan be purchased with a Purchase Order for a large school district department?

Greetings, I would like to if there is a pdf Guide for the new Zoom workplace 6.0 with updates and features. Also, if there is wallpaper or background for the new update announcement.  Thank you 

Sto provando a cambiare mail al mio account Zoom, ma, la mail dell’account precedente sulla quale devo fare la conferma di modifica dell’indirizzo mail, è stata eliminata, quindi non posso accedere a questa in nessun modo.

Hello There, Money is going out of account but my friend who has forgotten the account that he has created sometime ago. How to find out the account that the money is deducted for zoom pro. We have created the zoom basic web account and using the same for now. please help in getting the zoom pro account back.  Thank you. Sri

 Today's all about lunch, but not just any lunch!Today, the first Friday in May is School Lunch Hero Day, a day to celebrate the amazing people who fuel our days with delicious meals.Remember those cafeteria lunches? From trading sandwiches for cookies to the surprise ice cream treat on a hot day, school lunches weren't just meals – they were experiences!Can you still taste the legendary hot dog and soup combo on a cold day? It was pure comfort food magic!Let's share some memories!Did you ever trade your lunch with a friend?Do you have a favorite school lunch memory?Who remembers the joy of a surprise ice cream on a hot day?Did you know these meals were made by our dedicated School Lunch Heroes?Maybe you even thanked them with a note or a poster? Let's use today as a chance to recall about those delicious meals and the incredible team who made them happen!So, what are your favorite School Lunch Hero memories? Share them below!

No sentido de acionar a convenção para evitar a dupla tributação entre países, solicitámos o preenchimento do modelo RFI-21 de maneira a que os pagamentos efetuados estejam dispensados de retenção na fonte.Além disso, também solicitámos o envio do certificado de residência da entidade Zoom Video Communications, INC na Califórnia, Estados Unidos da America.

I have a monthly subscription but I would like to pay a few months in advance. Is there a way to do this without switching to an annual subscription?

Dear community, I hope this message finds you well. I am writing to request assistance with updating the email address associated with my Zoom account.Unfortunately, I am unable to access my old email address and therefore cannot confirm the change of email address to my new preferred address.Due to this issue, I am unable to proceed with the necessary steps to update my account details. I would greatly appreciate your prompt support in resolving this matter.Please advise me on the steps I should take or any information you require from my end to facilitate this change.Thank you very much for your assistance.Best regards,D. Claessens