Community Resources

My Zoom account requires a meeting passcode for users to join my meetings. Recently Zoom changed my passcode without notifying me. Is there anyway to prevent them from changing my passcode in the future?

I have a Zoom Workplace Pro account. I accidentally deleted a file that I have 30 days to recover while it's in the Trash. I can't recover it as my iCloud storage is full, and it says to either buy more storage or delete files. I've deleted multiple files and hardly have anything saved, but it still says my storage is full. Currently:  14.62 GB of 5 GB, 9.62 GB over current capacity. What can I do to recover the file without buying more iCloud storage?Really appreciate you're help!

So recently, I’ve been trying to get help regarding a 1130 to error code that I recently received. And due to the complete gross and negligent response times and outlandish lies provided by the customer support team. I have now resulted to asking for help on here now. After receiving an email from I clicked a link that was attached to it and resulted in nothing. The link was supposed to send me to my status update regarding my ticket that I submitted For this situation. But the webpage is blank, and when I log into my account, it is not there, and on top of that the chat is not allowing me to access to representatives or agents. That is completely unprofessional and unfair to a user/client that is using these services. And I still have a copy of my email so if you want me to send that I will. But for everyone that is reading this, I do have screenshots of three separate conversations with customer support representatives and how they completely lied about  error code 1132 and

I updated my PC today and discovered that the Zoom app is called Zoom Workplace. My old PC has Zoom version 5.17.11 which worked brilliantly. In the new version, when I try to check my calendar of appointments in Zoom, I get an error message "Unable to Load" and a pop up "Refresh" which does nothing when I click on it. Can someone please help me to troubleshoot this? Or, can someone please tell me if it is possible to load the older 5.17.11? Thank you

I registered for my Zoom account with my work email address. During the pandemic my work decided to set up a corporate account and consolidated my Zoom account into this. They have since cancelled the corporate account and removed me from the account. Then from my account I signed up to Zoom again for the annual subscription (are you still with me!!). However when I now try and access the account I get a message with 2 option I can either consolidate with the business account again or change my email address so I am not using my work account. I don't want to do either I have already paid for an annual account, I just want to keep my own subscription with my work email address but I cant get passed this screen.  Can anyone help, I have tried to email Zoom but they tell me to speak to the Bot who does not have an answer for this and when I tried to call Zoom apparently I am not supported and they hung up. Help please!!!  

im trying to create 3 more users but they didn't receive the actvtion code   

On the 3rd of May I received the confirmation that zoom account in payed. Why it is limited to a 40 minutes meeting and no webminar? What can I do as the chatbox does not help me and I cannot get to support team. is there an email or phone number? 

Hello! There is a message about the debt, but the bill has been paid (the write-off has been checked and the zoom hangs in the cabinet as paid). How do I check if everything is in order?

Hi,  I need availability to create 2 users. Seems that Plan "Pro" can allow it. My plan is "one pro" and paid for 1 year. How can I upgrade my plan and don't lose money left for next months?

Hallo zusammen, ich würde ja gerne auf Pro aktualisieren, aber es funktioniert einfach nicht. Egal von welcher Stelle auf der Website ich einen Button drücke, der das bewerkstelligen soll, ich lande immer nur auf dem allgemeinen Bildschirm der Abo-Verwaltung. Ich hänge also in einer Schleife fest, obwohl ich gerne Zoom bezahlen würde.. Sehr schade.Kennt jemand eine Lösung? EDIT:Habe schon verschiedene Browser auf verschiedenen Geräten ausprobiert, Cache gelöscht, etc. alles ohne Erfolg.

Comment débloquer un compte qui est bloqué et qui affiche erreur 1003

Hello, I recently created a new sub account for a subsidiary company of ours. We got already other sub account. On this new sub account I cant find the Tab "Meeting Connector". This Setting is missing. On the other Sub Accounts is it avaible. What can I do, that my Sub Account has access to our ON-Premise-System?Pleas help.Thank You so much 

Hello, I've been trying to cancel my subscription for almost a month, but I keep getting an error message saying 'You cannot edit your current plan until your currency change request is complete'. On the other hand, in the Billing Management section there is an 'error in processing your currency change request' (even though I haven't made such a request). How can I resolve this issue?  Thank you in advance

Can someone help me with that?? I just wondered why the yearly rate was higher and saw this subscription that I never used or signed up for 😞 

I signed up for Zoom using Google SSO. The business email I used was hosted by Google workspace at the time and have now switched to a different provider. This means I can no longer sign in using Google SSO. The password reset option is not working (no email is triggered). I can't sign in to my Business account with a Pro license (I'm posting on this forum from my personal free account).  How can I remove my SSO login and switch to a password login? 

I am trying to change my Zoom login email address. When I enter the new address, Zoom says that address has already been used and won't let me change. What do I do to get around this?

Has anyone been successful with this? I followed the instructions here Pre-configuring the Outlook add-in (zoom.com) and followed the steps to successfully configure the SSO domain. However, I can't get any of the other steps to work

I keep getting reminder-mails from Zoom saying I should update my card now. I have done it a few times and am now fed up with it (my card is just fine and valid until 2029). How can I turn this BS off? Since Zoom themselves are obviously not interested in customer satisfaction:Does anyone from the community have an idea?

I need new bill for my last payment on company name Društvo Astralni dotikVeliko Mlačevo 6.f. ,Grosuplje, Slovenija 1290Slovenia

Hola., como estan.Necesito cambiar mi actual plan de almacenamiento en la nube de 200 GBb a uno mas bajo de 100 GB , pero no aparece en las opciones. Se podrá hacer ?   si no se pudiera, al bajar a plan de 30 Gb lo que esta grabado en la n ube se pierde o me dan dias para bajarlo ? Espero ayuda por favor que he estado buscando y no encuentro respuestas.muchisimas gracias saludosCarlos

I saw the price of Zoom One Business is $199.9 on 22 March and stared our company's purchasing process. But we found that the cost on yesterday is $219.89. Please advice if the price is increased in this month.

(Removed, issue solved; Must upgrade to paid account to override the grayed out areas(

Bonjour, ma carte de crédit expirait le 20 avril 2023 et ma facture Du mois d'avril n’a pas été réglée !J’ai cherché depuis 1 mois à modifier mon moyen de paiement en insérant les références d'une nouvelle carte bancaire sans parvenir à valider cette opération comme le démontre la saisir d'écran jointeEspérant trouver une solution car j'ai besoin  d'utiliser « zoom » avec les mêmes numéros et code de réunioncordialement

Hello,I have just made a payment transfer using Wise app, but my payment status doesn't seem to change. My account is still showing my bill as unpaid. In the transfer form, I put my zoom account no# as reg info. Is there anything I can do? Thank you

I was the administrator of our Zoom subscription and I found out that our subscription was not continued by management. I was not informed and now I get helpdesk calls from users who want to participate with other companies zoom meetings and they cannot register due to our associated domain registration. I cannot delete or administer the registration any more and I filed a case a few days agoo, but no response from support still.   How do I contact zoom support to finally end that domain registration?