Community Resources

I am the owner/admin.  I have a few licenses.  I assigned one of the licenses to a new user.  What information do I need to provide to her in order for her to access the license assigned to her?  Thank you.

Can you please provide details of account activity for 2 separate periods in 2022.The periods are from 01/09/2022 to 30/09/2022   and    from 01/11/2022 to 30/11/2022.We are requiring the details of when the account was accessed and the type of activity for these 2 separate periods. I have signed into the Zoom Account for *********** and could not find the details we are requiring. 

I cancelled my account and Zoom keeps billing me. I've already paid for all the billsHOW CAN I STOP THIS BILLING? I don't want to pay anymore..

I get a message saying that I have an open invoice. However, when I go to the relevant page and search for this open invoice, all invoices are marked as "paid". If I filter specifically for "open", nothing is displayed. I can't pay an invoice that I don't see.

Hello, I have a basic account which allows me only 40 minutes. We also created an account which is billed 12.99/month, but I dont know the login and password for that billed account so I can;t use it. Also a problem is (I think) that the free account and the billed account use the same email address. So I am paying for a membership every month that I can't use. Can I transfer the billed account somehow to my existing account? Or what shall I do?

Money was short in my Visa account last month and could not pay an opening invoice. Therefore I just topped up my Visa and tried to pay. However, every time I clicked on "Pay Now", it always came back with the notification "Update your payment method". I followed the instruction and updated my payment method. But it did not work! How could I overcome this? Any suggestions?

As someone who was thinking of getting pro I'm shaking my head in disbelief if they treat you like this! Here's what I sent Zoom. Keep in mind I was logged in at the time.   Hi,As someone who wants to join pro soon this concerns me. Been meaning to contact you as I've missed many meetings before.Please don't just glance at the images provided. Study them. The time calculator shows the conversion is Friday June 28th in New Zealand.Now look at the two other images. Not even close in conversion from Zoom.Kind RegardsBrett Young   I included images to support my query. Immediately got an email that claimed I wasn't signed in and that the ticket was therefore closed.   Replied to that asking why?

Payment failed when processed from Debit card. How to do it from Debit Card

i created zoom account but i misinput my account however it was created.. so i can not use my account because i can not take the verification code .. i paid annual bill .. how to solve this problem ?i wanna change my email account 

Where does Zoom send my Recovery Code?  It's not in my email or on my text...

Hello,We are considering a larger deployment of Zoom and I am wondering if a Zoom administrator can see all of the support cases that their organizations users have opened ?  Here is the scenario - just in case my note isn't clear... Let's imagine that George Jetson is the administrator for Zoom at Spacely Sprockets. George ensures that all Zoom rooms are functioning correctly, that it is integrated with other applications, etc. George is the focal point for all things Zoom at his company. Jane is a user at Spacely Sprockets:1) Can Jane file a case directly with Zoom? 2) If Jane can file a case with Zoom, is George notified that the case was opened? 3) Can George see that case in the support portal?  If George can see Jane's case that is great! But also if George leaves Spacely Sprockets and is replaced by Barney Rubble - we want to be sure that Barney can see the s

Hi My zoom account which logs in through my apple ID recently expired. I have renewed it on the app store > 24 hours ago but cannot log in. There is no error message. Once I enter the username and password, it just goes back to the login screen. The hyperlink looks weird though. This is what it says in the address bar: https://zoom.us/signin?error=access_denied&_x_zm_rtaid=XzLyc4rNQMmBgvBESydbYw.1708444248743.a0f7ed3877349dee6c7a38c7803ee5df&_x_zm_rhtaid=767#/login Please help!

Hello team, We are having multiple Zoom Pro accounts for our company (Employees). I have a query on this. I want to know the difference between having 4 separate zoom pro accounts vs 4 licensed users in one account. What is the point of buying multiple new user licenses in one account vs buying 4 separate new accounts? If the cost and benefits are the same in both, then why is this option available in Zoom platform? We already know:Only one person can host a meeting in one zoom pro account at a time. Another person can host it when this account is available. Till then he/she cannot host another meeting.If we want to host 2 different programmes at the same time, we must either have 2 different zoom pro accounts or 1 pro account with multiple user licenses. In this case, we want to know whether there are any differences between

Until recently I would received my monthly invoice to my email. This has stopped and I can not see where to have the invoices sent to my email. My gmail email seems to have disappeared from my account. Anyone know what this might be about? Tom

I want to renew my pro subscription. I had a coupon code available on my account for a discount , when I go to renew, it’s not visible. How could I get a discount code for the renewal? Thanks

I log into zoom via my google account but I am now wishing to utilise my work computer as it is better than my personal one but my workplace will not allow google (it only allows Microsoft), so I cant log in on my work computer.  I have looked in my profile and settings to see if I have a way to set up a sign in option but I cant see one.  Pls can someone advise if this is possible and where I might locate it 🙂 Thanks

I'm getting payment reject on all available methods, with a working card, I can't change the currency to see if it works, also can't get to chat with any real person and its impossible to submit a ticket. Can someone help me on this?

Hello!Could anybody please explain me do my invoices in Payment History mean?On the screen, I see two invoices. Status of the first (-168,54$) is "Сredit". The status of the second (11,34$) is "open" and "pay".Does it mean that 168,54$ was automatically paid from the card connected to Zoom? What means "Сredit" next to the "168,54$"? 

I'm trying to upgrade from Zoom Free to Zoom Pro for personal use.Every time I try to complete the personal details section, the system assumes I am a business account and I need to check the VAT registration box or the non-registration waiver.I've tried cancelling and restarting several times.  I also deleted the account and set up a new one. 

I want to change my login user email.In the support articles it states to click on edit under sign in. There is no edit option.How do I change my login email?

I thought it would be easy to change my email in my profile to one I used before. However, when I put in the email address I want to use again the message says that it was used before so it won't le the change it. Help please.

We are on paid account. We as an organization have recently changed our email servers. So all my users are using signin with google; given we are no longer using google, how do we switch to other provider?Email id has not changed. I just want to change my login way. 

How to pay using Indian credit card in INR?

How con I ask for a refound, I was charged for a plan I'm not using anymore

Zoom のプロプランの管理画面に「ユーザーにまだ割り当てられるライセンスが存在します」と表示されていますが、下段のメッセージにお使いのアカウントにおけるライセンスの割り当ての上限を超えましたと表示され、誰にもライセンスユーザーが割り当てできません。