Community Resources

i continue to receive a message on my zoom home page that my credit card has expired and it doesn't for several more years. please help. AI chat is a joke, and no other ways to contact customer service. 

Hello all, I have been logging in to Zoom everyday without any issues until yesterday when I used the same account and same password, and it displayed the above error message "An error with reCAPTCHA occured. Please try again.".  I can log in using the Zoom App without any issues. However, I need to log into the browser version to download video recordings and unable to log in. Any help, please?

Background:   I already have a personal Zoom account using my personal email as my account.I've been sent an invite to join an organization to my personal email. I click on the link to accept the invite.I get the error in the subject line (  1,009 ).The AI support bot is ineffectual to assist. Can someone in Zoom support help me with this? Has anyone ever had this happen to them?  Thanks,Marcelo

Hello! My zoom profile picture is very small and blurry. I've tried to resize it several different times. My last profile pic was the full size on my zoom meetings when my camera was off but since I've changed the photo, its no longer like that can someone help???

Hi why am i still being charged over $7000 for storage of recordings? That really absurd!

Dear Team,A warm greetings for the day,We got the zoom pro version on 23rd august 2023 and it was automatically taken for the next renewal on 23rd august 2024 and it created the invoice. But for now we are ready to take the zoom pro verison for only 1 month. I have also closed the subscription for the year but still i am not able to renew it for one month. can you kindly guide it and do the necessary as soon as possible.  

Dear Zoom Team,My name is Wee Akara and I registered my Zoom account using the email "***********". My account was deactivated on 31/8/2024 due to a violation of the Terms of Service or Community Standards.I believe this deactivation is a mistake, as I have not violated any terms. I have strictly adhered to Zoom’s Terms of Service and Community Standards.I have attached evidence that supports my claim, such as screenshots of my account activity and relevant emails.I kindly request that the Zoom team review and reactivate my account.why I can sign in to Zoom on my mobile device but not on my Windows computer?Show error code :1132Sincerely,Wee Akara  

How can i get zoom residency certificate for 2024?

31 Ağustos 2024'te ortaklıklarını sonlandıracaktır. Bu, WorkingLive ile ilişkili Zoom hesabınızın feshedilmesiyle sonuçlanacaktır ve hesabınızla ilişkili hizmetlerin kesintiye uğramasını ve verilerin kaybolmasını (tekrarlayan Zoom Toplantıları ve Zoom Toplantılarının bulut kayıtları gibi) önlemek için 31 Ağustos'tan önce işlem yapmanız gerekir . Böyle bir mesaj geldi. şuan kayıtlarım hep silindi. aynı paketi devam ettirmek için nereye başvurmalıyım. Kayıtlarım geri gelsin istiyorum.ben (Türkçe)

Under the new policy, we have limitation to assign the pro license to another user in the organization.   However once we changed to unassign, the pro license is idle and cannot assign back to any one else.   At least the license should be available to the owner right? Please fix the bug.

pls help

Good day Is there any experience when your company needs to change the name and domain email name?what steps do I need to take in Zoom after my company changes the domain email and what impact or problems arise?I watched on YouTube you can add the domain in "Account Management > Account Profile > add Domain".But in my Zoom account (Admin Account), that link doesn't have (add Domain). My page as image attach 

On 2 seperate occassions I have been  granted co host for a webinar. I have never used a zoom webinar before. That being said I was backstage all going well. When it was time for me to go in and i was live. I cant get thru the door. People can hear me and see my name on the webinar  but cant see me nor can I share a screen. It says zoom is not responding. Its def not my internet as previously thought. Why cant I go on live webinar and show my face and share screen. What is happening here. Ive reinstalled zoom and Im updated....?

Dear zoom management. I upgraded my zoom but unfortunately this is zoom pro.I need more upgrad like 300 person plus co host i wnat to make. Please upgrad my account and i will pay rest of money. Regards 

I have recieved over a dozen emails notifying me that someone has been entering my zoom space over the last several days and creating whiteboards, etc. (ex: Xiaomi 22041219I has created the following whiteboard in your meeting "Kristi Hatter's Personal Meeting Room"). I have logged out completely and signed back in. I have deleted all of the items this person has created. I tried to change my PMI in my account settings but when I create a new PMI and click save I get "Meeting already started." and it wont let me change the PMI. I cant see any open meetings to try to shut everything down. How do I get this person out of my account and how do I change my security settings to ensure this does not continue!?

I am the sole owner of a pro plan account. When I try to access some of the AI features, the toggles are greyed out and the message alongside says locked by Admin. I am the admin of this account, what am I missing?

Hi Community,   Is there any way I can cancel the reception of unwanted emails from Zoom, i.e. marketing, newsletters, and so on, as i do not need them other than saving the planet some carbon offprint?   Thanks

Hi! I'm from Ukraine and I have just had a session with a student and a conference was closed after 40 minutes. But I am now in Ukraine, and I read information that the zoom is now free for Ukrainians. What can I do in order not to have such issues? Zoom version 6.1.11 (45504)  

i have overdue payment, so i can't pay for this.  Together with this, i want  to do payment for currently month but it warnes like this:"Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method."I have money in my credit card. If someone wants to  help me, please tell contact me...

I have a basic account (with another email id) and set up 2FA without knowing authantification app was required，and nor I have recovery code, please help　ｍｅ　ｔｏ　ｓｉｇｎ　ｉｎ! Thank you

Every time I try to update my profile I get the following error:"Something went wrong. Please refresh this page."I have tried using both Chrome and MS Edge browsers

Happy 3rd Anniversary to the Zoom Community!🎉     Over the past three years, this forum has evolved into a vital space for Zoom users worldwide to collaborate, ask questions, find solutions, and share knowledge. With our growing number of members

Is it possible to pay for 4 months in one payment?(The project provides for the payment of a certain amount in Ukrainian currency at the expense of donors. The rate is increasing. So now we need to decide on the project period for reporting).How to do it in one payment?

I have another zoom account, with which I usually logged in with Facebook account. But a couple of months ago, My Facebook account was hacked and now I can't use this account. So, I can't access my Zoom account either. So after that happened, I use another account(which I'am using now). But  last week, I found my former zoom account(which I can't use) has been payed for one year membership. But I can't log in. What can I do? Is there any way I can log in with other way or so...Please help! 

Hi everybody, Was wondering if someone could help me out. I almost literally bent over backwards today trying to upgrade my Zoom account from Basic to Pro. My previous Pro subscription expired a day ago (forgot to renew it in time) and today I wanted to upgrade back to it, but whatever I do I get stuck with the greyed out "Upgrade to Pro" button.  I have billing and payment info all set up as they should be, but the button just won't become active. The chatbot is spectacularly unhelpful and last time I contacted support half a year ago on another issue they replied a week later, which was spectacularly unhelpful as well. I'd be very much thankful if anybody could advise me on the issue. Thanks!