Community Resources

Hello! can't get why I can't add another user while I have annual licensed profile. It keeps saying me, that the second user will have basic opportunities. Could you give a hand?

Hello dear Zoom Community, I have received mails from Zoom asking me to renew my Pro account, which is strange because I assumed that the account would be renewed automatically. Also, the mail claims that if I don't renew my current subscription, my annual subscription will be converted to a monthly subscription. Do I actually have to actively renew my account? I find this quite ridiculous. Thanks in advance!

I paid for Zoom Pro yesterday. They said they are still working on the purchase and that I will receive an email with further information within the next 1-2days. I guess something went wrong because usually you get immediate acces after paying.

I currently set a monthly salary. Paid. Yet they want to charge my card for the previous annual fee.

My account is still basic even though I paid 149$ for pro account

they said i'd have a 50% discount but then they charged me full price, i really don't know what to do  

I have paid for the annual zoom pro but it hasn't been upgraded to Pro.. it is still showing basic... I have raised the ticket also but no resolution to my problem.. Zoom customer care service is pathetic. We can not connect to Customer care unless we have a pro account.. Please help me.. my clients are facing that 40 mins problem since yesterday.. 

I’m trying to make a payment and it won’t allow. I tried on different devices. Disable pop up blocking and used different cards for payment. Please advise 

I have been chased to pay an invoice which I have never received and cannot log into account

Hey,I am cancelling my monthly pro one and I want is to set up my yearly pro one. Why can't I do that, please?

Can't add the Large Meeting plugin to cart, I Have Zoom one pro paid subscription.Im pressing in 'add to cart' and its just not working (others add on are working if im trying to add them to the cart)

I was looking to sign in to Zoom with my work email but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to sign an educator data release form, which does not apply to my organization/the work we do. Is there any way to disable this so I can just have a regular Zoom account again? I'm using my personal email to post this since I am fully locked out. 

Hi, wanted to check my "old" invoices of the year 2022. I read as follows - but there is no archive or link or hint. What do I have to do - thank you! Archivierte RechnungenWenn Sie seit 2015 Kunde von Zoom sind, enthält Ihr Konto unter Umständen archivierte Rechnungen. Diese Rechnungen stammen aus unserem alten Abrechnungssystem und stehen weiterhin für Ihre Unterlagen zur Verfügung. Wenn Sie ältere Rechnungen haben, sollten Sie oben auf der Seite einen Link sehen, der besagt: „Diese Seite enthält alle Rechnungen für das vergangene Jahr. Sie können auch Rechnungen für die letzten 3 Jahre sehen.“ Klicken Sie auf den Link, um Ihre älteren Rechnungen anzuzeigen.

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My original sign in email address is no longer active and I cannot access it. I went to settings and updated to an active email address but received a message to contact Zoom help in order to activate the change. I tried Zoom chat but was told I do not have access to live chat support and was given no option to fix the problem. What now?

I need to know how to delete the information for the credit card in the 'Billing' section. I tried to do this but it appears to change the payment only without deleting the existing information for the credit card. 

I want to prepay next 2 months fees by today, but there is no way to prepay for it? Due to next Monday is the paying day and i don`t want to delay for the working day if some delay happens.Please help to instruct how to prepay next months fees..

I am unable to down an updated software version onto a Galaxy 727 phone.  I am getting a message saying that they are "Staging an app" and asking if I want to install, which I say "yes".  Then I get nothing.     I have tried to go through online support, and get hung up in the "Chat bot" function, and cannot get a live person to help me.     Does anyone know how to get a live technical person at Zoom on the phone????     TIA for any help you can give me.   

Can someone assist me because I already paid for licensed account but my account is still in basic. submitted ticket  #16666641   Please help

I have the Basic plan.  A user with a licensed account invited me to be Admin. But I only have Basic privileges in that account.  Meetings I schedule have the 40-minute limit.  Is this by design?  Do I also need to be a licensed plan? 

i have done payment for pro account last friday ,but still my account is in basic plan .  i raised tickets but no one replay 

Some of the zoom (logout button) and most of the icons and participant names during the meeting are broken and only appear as rectangles. I'm using Windows 10, and I've tried reinstalling zoom, changing Windows settings..., but the error is not resolved. Zoom version is 5.15.3. Help me!

Hi Everybody, On 15 March 2023, I subscribed to the Zoom one pro package for one year.The last time I logged in, my email address was not accepted and I had to approve something, which I did, and now my subscription has disappeared. I had to change my email address for some reason, I don't understand why, so the subscription is no longer live. I have my bill.Can I do anything?Can you help me? 

Is it possible to upgrade from a monthly plan to a yearly plan through the Apple App Store? I know this is possible through Zoom’s own website. Just curious if it was also possible through the App Store. Thanks.

Am I the only customer who can't get an answer or an issue resolved because I'm only getting canned responses from the Zoom (non) support team?