Billing & Account Management

I recently changed my email address and no longer have access to the old one that is attached to my account.  When I tried to edit my profile to update to the new email, it told me that a confirmation email was sent to my old address... the one that I cannot open.  I tried to contact Support but hit a brick wall since I am not a Premium user. The problem first became evident when I was hosting a meeting the other day and it timed out unexpectedly at 40 minutes.  I can only guess that notices of the expiration of my contract had been sent to the old address. Since I cannot talk to a living person at Zoom, I am at a loss for how to fix this problem.

Multiple IT changes at the same time mean I didn't have access to my old email account when trying to change my profile.  O365 would have bounced it.   O365 has now been updated and the eamil address will present as valid again (temporarily).   No success in getting a ticket to be responded to by a human and not a bot - how do I raise a ticket to get my account reset so the previous bounce is cleared and I can reset the email address?   @Bri it looks from other threads like you managed to help another use.   Thanks   C

Hello, my personal email address is used by a Zoom client, so I receive all his invoices... I can't find a contact at Zoom to pick it up. Who can help me ? Thanks

No tengo facturas pendientes y no me permite tener reuniones con licencia solo con el plan basico

My subscription of zoom Pro started in May 2022.     Started with two accounts, one for owner(myself) and one being the attached account.   Both accounts have been used regularly and meetings held were able to go exceeding 2 hours.   However sometime starting from last week, the attached account could only hold the meeting for 40 minutes and it would be closed.    The owner account still works fine.   Nothing on my account setting or other options get changed.   Is there any problem or bug popping up as there seems to be a whole bunch of new feature popping up.   Quite a few users in this forum have been reporting this issue lately.     Please help check.        

Hello, Everyone.   I have something to ask though i dont have the answer. And confused. I have 2 outstanding invoices that have been forgotten by me. The plan just ended today (08/08/2022) My question is, The cloud recording gone. And if i pay the plans, Can i restore the meeting recordings on the cloud? Thanks!

Hi, I'm a freelancer.Companies I'm working with are sending me zoom meeting and limited to 40 minutes so every time we all need to re-join. If I will buy a Pro plan for myself, and a basic user will invite me to Zoom meeting so there will be 40 minutes limit for all the participants? And if i'm inviting people to my meeting, all users (basic+pro) will not have time limitation?

Hi,I would like to cancel my pro account and go back to basic subscription as I don't want to pay for the current period without the discount I got the year before. I was only able to cancel the future period, which would start on July 31, 2023, but as the renewal date has passed, a message that there is a payment pending for the current period, which started on July 31, continues to appear. But I stopped using the service because I don't want to pay that full amount.

We are in the process of deploying Zoom Phone across the enterprise.  The company structure is that we have a main company with three business units.  When the person before me set everything up in Zoom, he created the three business units as sub accounts under the main company set as the master account.  This was done to keep billing separate so that each business unit could be charged appropriately.  Now that we're deploying Zoom Phone, I think this is going to limit what we can do.  We might want to have some integration among users in different business units such as being able to add them to call queues or shared line groups, or the ability for an auto-attendant to send a call to people in different business units.  From my experience so far, this does not seem to be possible if those users are in different sub-accounts.  When I configure a shared line group, for instance, the only option to add members is either those in the master account if

I did not made automatic payment.  I bought a new plan from expire date of old plan. But  zoom charged me both.  so how to stop the old plan?

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Sou a pessoa responsável em gerenciar uma conta e o e-mail foi desativado, como recebo o código de validação nesse e-mail desativado estou impossibilidade de usar a conta. Alguém pode me orientar de que forma posso alterar esse e-mail sem precisar cancelar a conta. Se possível me informem telefone de suporte em portugues. Att. Daniel Ribeiro Braga

Hi There.I sign up for premium zoom (think that's how it is called) and paid for a year subscription. This was a few months ago. Why did I get an email saying I need to make a payment soon, when I paid for the all year in one shot? Please advise.Thank you

Hi! We were recently charged with an overage fee of $ 1,150 in our Zoom Phone Metered Plan. This is not our usual monthly charge (which is ~$10 every month only), so I checked the report and I found an outlier: 1 single call that lasted 35,057 minutes or 584hours in one single call. I checked the user who allegedly made that call and said that she did not make that call.    I compared two reports on the same duration which I downloaded from Zoom platform: One in user log, and another in Phone call report under billing. Both reports do not match. Only the billing report showed this 35,000+ minutes of call.    I opened a ticket with Zoom to investigate and have the money refunded to us (because we were charged already), but until now, we have not received any feedback.    Has anyone here experienced the same issue and how did you go about it?    Thank you in advance!

My registered email is  ***********  I have paid my monthly subscription, but the meeting is disconnected after 40 minutes, please help 

Hi,   I currently use Zoom meetings, but want to run a webinar. What is the cost to add Zoom webinar to my existing monthly payment? Thank you Gavin

What do I do when I receive this message: Unable to switch to the new Zoom account The domain associated with your email address has been claimed by SD45 West Vancouver. You cannot switch to the new Zoom account (ADAM INMAN) with your current email address. If you want to switch to the new Zoom account, please update your sign-in email address first and ask the account to invite you again.

I want to change invoice cause having tax on it.

I was loaded as a user on a business account. After replacing my computer and downloading zoom, the account was not automatically transferred to my new computer (as I assumed would happen) The old activation email has expired.  Can the admin reload me as a user and send a new activation email? I am at a loss....

Hello, our product integrates with zoom, during the development of our product we somehow deactivated an Admin user in our organization, and we cannot log in as this user, and also we cannot delete this user from our organization, can you help us to delete this user from our organization?

The next payment date for my plan is June 10. Will the current plan work on June 10 or not?

Hi all,   I passed at Zoom Pro because I need more than 40 minutes every time I use it. But they gave me a discount so I should pay £83.93 but when I made the payment they took  £100.72 from my account. I really don't find this thing very professional. Does someone know who to speak with, please?

Hi, my zoom account (***********) is disabled. Please help me for recover the account. I used zoom for education especially teaching and learning. This account problem delay the class schedule. Thank you

I PAID ON 3 APR,2022 FOR STANDARD PRO PLAN BUT FROM 7 JUNE,2022 IT SHOW BASIC PLAN LET ME KNOW HOW TO RESOLVE THIS ISSUE

have been charged twice for the zoom service I am using I am the sole user of your services and my meetings never surpass 60 attendees I do not understand this charges and I need to have my money back I am enclosing the two invoices I have received for the same serv