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Newcomer
July 20, 2022
Question

Account is disabled

  • July 20, 2022
  • 2 replies
  • 2 views

Hi, my zoom account (***********) is disabled. Please help me for recover the account. I used zoom for education especially teaching and learning. This account problem delay the class schedule. Thank you

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Community Super Champion | Customer
    July 20, 2022

    Please submit a Support Ticket directly to Zoom staff at:
    https://support.zoom.us/hc/en-us/requests/new 

    The volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts.  Zoom  Staff can help you with this request. Be sure to include any new or old email addresses used on the account in your request. 

    Partner
    July 23, 2022

    thank you Ray

    unfortunately zoom could'nt clarify the reason of my account disabled

    eventhough I used legal payment and the content only for education

    very dissappointed