Billing & Account Management

we are a non-profit association that will organize a webinar or online conference on December 9th and we already have onepro license we need to expand the subscription because at the moment 200 participants have registered How can I activate this subscription at a low cost? Because from what I understand if we upgrade with zoom one business it seems to me that we are forced to purchase 10 licenses with a monthly cost of 189.90 but this will be charged to the card every month? or only for the month of December? thank you

No text available

Hi, I have 2fa setup for the admin/host account login. When someone logs in to the admin account it send my phone a code. I need to turn this off for the day. How do I do this?

I have received an email from Zoom saying that I have changed my password but when I try to use it it is not accepted. What can I do ?

I changed my email but did not get any confirmation email on my old email to approve that  

I would like to add monthly licenses to my annual Zoom One Pro account. But I am not finding a way to do that. Does anyone know if I am able to do this?  

I have paid two bills 650 and 629.03 today. I am not upgraded tp pro plan till now.

Hi, I have changed my sign in email but when I sign out and try to sign in again the system reverts to the old email and because I don't own that email we can't access our account.     Help   Thanks, Debbie

I am the owner/admin of our account with about 15 users.  I have a licensed account but hardly use it.  As the owner/admin, can i drop down to a basic account and give someone else my licensed account?  thank you!

I  get signed  in automatically but with old email  and password. How do I change it? 

How do I contact someone at Zoom?   I pay for a Pro account monthly and have since June.  My meetings go well over the 40 minutes of a Basic plan but It says I have only Basic.     Can someone suggest how to directly contact Zoom about this problem?  Many, many thanks.  

I have just paid monthly plan. but I got message that auto pay facility has been activated successfully.. I want to canceel auto upgrade facility. Please remove it.

I pay £7.19 every month, but this month I got charged double the fees; £14.39! I can't contact Zoom team. What should I do. Shall I cancel the subscription before the renewal date or what? 

Hello I'm being charged $273.11 for a cloud overage fee from Jan 14, 2023 to Jan 16, 2023. I recently contracted a 30 GB extra cloud storage + my usual pro account. If I check the cloud storage report, it says that I used between 7.82 GB and 12.72 GB in that time. I attached the graphic to this message. I don't understand where those extra GB may come from. Is this a common mistake?

İ just payed for 500 people zoom with my credit card but its still 100. Can you please solve it as son as possible. Mail adres is: *********** 

Hi all, My company has an upgraded pro account (let's call it Account A), and I have a personal free account (let's call it Account B).  We want to change the ownership of Account A to me (meaning that the login will be done using my email). I saw this article, but I don't see the "Change Owner" button.  Pls, help me sort this out.  N    

Is there another way to charge Zoom besides card and paypal that also ends up being a credit card?

We are upgrade the account from monthly to yearly & we paid the amount also. Now monthly basis amount is auto-debited from my card & invoice is also generated.

Is it possible to move users to another zoom account? We would like to move 4 users from account b to account a and then discontinue account b. We have 3 Zoom One Business users and 1 Zoom Webinars user. The Zoom Webinars has scheduled meetings for the next three months. Thank you for any assistance

I do not use one of my licenses and I wanted to remove it. I got to customer service, which was horrible, but he said he adjusted it and will only be billed for one. I have given it two weeks and it still says I'm going to be billed for both. There's no edit button on the phone like there is for zoom one. I've tried to contact support and just get caught in an endless bot chat.    Any help is appreciated.    

Tengo contratada una cuenta para ingresar a mil usuarios por sesión pero necesito ingresar a 5,000 usuarios a una misma sesión, alguien sabe si zoom cuenta con algun plan para 5000 personas por sesión o me pueden proprocionar algun numero telefonico para ponerme en concato desde Mexico.

Confirmation of change of email address - no access to old account. Can someone tell me how to get a confirmation email to the new account? I do not have access to the old account anymore.  

Is it possible to cancel the auto-renewal subscription after the termination period (when it has already been prolongrated) und will the annual payment be refunded in this case? And why Zoom doesn't notify their users in advance that the subscription will be automatically prolongated unless cancelled by the last day of the current subscription?

we are facing an issue with our credit card. It takes a time to solve 10-15 days. But our due date is Jan 10, 2023. So how many days shall we use the service without payment?

Ich habe ein Credit BalanceAdjustment. ABER WO IST DAS ZU SEHEN? Am 7.3.2023 wird ein neues Abo fällig. Das soll von dem Credit BalanceAdjustment bezahlt werden. WIE GEHT DAS?